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At Nexio, we enable our clients to modernise their environments and adopt new technologies. We help them to solve their legacy problems and pave the way for their future digital success.
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ROLE PURPOSE
Cloud Services intermediate engineers are responsible for providing support to their customers within the region and outside of the base of operation. This support can be remotely or require site visits. Cloud Services support Engineers are required to have good troubleshooting and solution experience, from basic networking, and cloud platform systems.
ROLE REQUIREMENT
Additional Information:
Working within an Agile team and highly dynamic environment under the direction of the Practice Manager, to implement solutions according to Microsoft best practices.
Be a partner, subject-matter expert and trusted advisor to clients, advising on best-fit technologies and best practice. Maintain and create effective customer relationships to ensure customer satisfaction. The highly motivated individual will maintain knowledge of leading-edge technologies/market domain knowledge.
- Support and maintain the existing cloud customer base.
- Monitor / resolve first line, second line and third line service requests.
- Design, plan and implement Microsoft Azure solutions, specifically Infrastructure as a Service projects
- Lead and deliver projects that encompass systems architecture, proof-of-concept, and deployment services
- Have a passion for learning and staying updated on emerging trends and technologies
- Able to speak to networking and infrastructure topics with clients to understand and recommend Microsoft Azure solutions
- Assist account managers with scoping solutions and drawing up of quotes.
- Request pricing from suppliers or assist account managers with sourcing the correct pricing
- Troubleshoot performance problems and propose solutions
- Create and maintain customer As-Built documentation post deployment
- Create and maintain customer As-Built documentation at existing customers
- Follow and maintain in-house documentation for repeatable processes
- Follow ITIL (Information Technology Infrastructure Library) practices for Change Management
- Assist and actively take part in project planning workshops for new deployments.
- Collaboratively develop and articulate an end-to-end solution deployment, inclusive of consulting, support and educating the customer where required.
- Ensure all OEM certificates remain current and up to date for new releases.
TECHNICAL / PROFESSIONAL COMPETENCIES
- Interact with the existing Cloud team to manage, maintain, deploy, troubleshoot, and support customer’s cloud solution.
- Implementation and support of new Cloud deployments, Cloud migration plans and deployments, Cloud configurations, backups and restores.
- Responsible for gathering requirements, installation, configuration, and testing of cloud deployments.
- Perform routine Cloud disaster recovery scenarios
- Produce regular reports for management, to assist in cost recovery, capacity planning, analysis, and consolidation
- Ability to manage multiple projects at once
- Experience in the design, planning and implementation of Active Directory, ADFS, and Azure AD
- Has demonstrated experience configuring Microsoft Azure workloads
- Experience with moving on-premise servers to Microsoft Azure
- Has demonstrated experience setting up hybrid environments
QUALIFICATIONS & EXPERIENCE
- Minimum Grade 12 with Maths & Science, but preferably Bachelor's degree in computer science, information systems or a related study a bonus.
- 3 - 5 years of experience in a Systems Integrator or within a large organization implementing complex IT solutions Commvault Professional Certification Required.
At least one of below certifications is required:
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Azure Solutions Architect Expert
Any of the following Certifications would be beneficial:
- Microsoft 365 Certified: Messaging Administrator Associate
- Microsoft 365 Certified: Enterprise Administrator Expert
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Good network knowledge and experience (essential)
- Solid knowledge and working experience with Linux (advantageous)
- VMware experience (advantageous)
LEADERSHIP COMPETENCY REQUIREMENTS
- Exceptional team engagement skills.
- Excellent verbal and written communication.
- Extensive industry knowledge with an eye towards the future.
- Diplomacy And Patience
- People Skills
- Strategic Thinking
- Listening
- The Ability to Set And Execute the Vision of the Company
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ROLE REQUIREMENT
Additional Information:
This position is for a Commvault Professional and Veritas NetBackup and NetBackup Appliance Administrator for multiple backup environments across all Nexio customers, consisting of Solaris Media Servers, Windows Master servers, Oracle tape libraries, and/or any other OEM infrastructure related to Backup and Recovery System (BRS). This person is responsible for 1st, 2nd and 3rd level support across multiple Nexio Backup and Recovery customers and the provisioning, maintenance, and management of storage infrastructure solutions, including data storage, backup, recovery and archiving.
- Support and maintain the existing Backup Recovery System (BRS) customer base Monitor / resolve first line, second line and third line service requests.
- Support customers and assist with maintaining backup policies and standards
- Troubleshoot performance problems and propose solutions
- Maintain all equipment for backup environment to include servers, disk, and tape storage devices and appliances
- Create and maintain customer As-Built documentation post deployment
- Create and maintain customer As-Built documentation at existing customers
- Follow and maintain in-house documentation for repeatable processes
- Follow ITIL (Information Technology Infrastructure Library) practices for Change Management
- Assist and actively take part in project planning workshops for new deployments.
- Collaboratively develop and articulate an end-to-end solution deployment, inclusive of consulting, support and educating the customer where required.
- Ensure all OEM certificates remain current and up to date for new releases.
TECHNICAL / PROFESSIONAL COMPETENCIES
- Interact with the existing backup team to manage, maintain, deploy, troubleshoot, and support customer’s backups.
- Implementation and support of new BRS deployments, BRS migration plans and deployments, NetBackup, Commvault and Veeam configurations, backups and restores.
- Ensure execution and successful deployment of all related NetBackup, Commvault and Veeam software and firmware updates, backup policies, and provide input for developing local operating procedures and policies as needed or requested
- Ensure successful implementation and/or migration of customer BRS across all required regions, including countries outside of South Africa.
- Responsible for gathering requirements, installation, configuration, and testing of backups in a high availability enterprise system
- Responsible for successful deployment of all BRS solutions
- Perform routine disaster recovery scenarios
- Must have good knowledge in troubleshooting backup failures on Windows, Linux, and Solaris machines.
- Must have good knowledge of Policy, workflow, group, and clients for Configuring the backup.
- Should have knowledge in handling the reports in Veritas NetBackup, Commvault and Veeam
- Produce regular reports for management, to assist in cost recovery, capacity planning, analysis, and consolidation
- Performs defined backup and recovery baseline testing, participates in audits
- Capacity reporting and governance
QUALIFICATIONS & EXPERIENCE
- Minimum Grade 12 with Maths & Science, but preferably Bachelor's degree in computer science, information systems or a related study a bonus.
- Minimum 8+ Years’ Experience in Backup and Restore
- Commvault Professional Certification Required.
- Veritas NetBackup and NetBackup Appliance Certification Required.
- Veeam Experience and Certification is beneficial
- Good network knowledge and experience (essential)
- Solid knowledge and working experience with Linux (essential)
- VMware experience (advantageous)
LEADERSHIP COMPETENCY REQUIREMENTS
- Exceptional team engagement skills.
- Excellent verbal and written communication.
- Extensive industry knowledge with an eye towards the future.
- Diplomacy And Patience
- People Skills
- Strategic Thinking
- Listening
- The Ability to Set And Execute the Vision of the Company
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ROLE PURPOSE
A Data Protection Junior Engineer is responsible for the technical support and administration of the Veritas NetBackup and DELLEMC Networker environments, from implementation, maintenance, and ongoing support.
ROLE REQUIREMENT
Additional Information:
As a Data Protection Junior Engineer, you will provide world-class delivery support to our customer by building an in-depth knowledge of the customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement.
- Responsible for performing daily operational tasks and maintaining availability at the customer data protection environment. Provisions solutions based on standardised procedures as outlined by vendor best practice documentation.
- Excellent troubleshooting skills with proven track record of successful incident management
- Participate in the operational execution of the customer's disaster recovery process as required.
TECHNICAL / PROFESSIONAL COMPETENCIES
- EMC Networker backup solution administration, installation, configuration, proactive maintenance, ensure backups running within SLA
- Veritas NetBackup backup solution administration, installation, configuration, proactive maintenance, ensure backups running within SLA
- Proactively manages backup infrastructure and operations including hotfixes, code upgrades, performance optimizations and alert monitoring
- Must have good knowledge in troubleshooting backup failures on Windows, Linux, and Solaris machines.
- Must have good knowledge of Policy, workflow, group, and clients for Configuring the backup.
- Should have knowledge in handling the reports in EMC Networker and Veritas NetBackup
- Produce regular reports for management, to assist in cost recovery, capacity planning, analysis, and consolidation
- Performs defined backup and recovery baseline testing, participates in audits
- Capacity reporting and governance
QUALIFICATIONS & EXPERIENCE
- Matric
- In-depth knowledge and 2+ years of experience in Veritas NetBackup Data Protection product suites
- In-depth knowledge and 2+ years of experience in Dell EMC Data Protection product suites
- Technical and/or professional certification with one of Data Protection and Recovery Tools (Veritas NetBackup and EMC Networker essential)
- Good network knowledge and experience (essential)
- Solid knowledge and working experience with Linux (essential)
- VMware experience (advantageous)
- EMC SAN experience (advantageous)
LEADERSHIP COMPETENCY REQUIREMENTS
- Exceptional team engagement skills.
- Excellent verbal and written communication.
- Extensive industry knowledge with an eye towards the future.
- Diplomacy And Patience
- People Skills
- Strategic Thinking
- Listening
- The Ability To Set And Execute the Vision of the Company
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ROLE PURPOSE
A Data Protection Operations Lead is responsible for the technical support and onsite management/team leader function of the Data Protection team consisting of direct reporting resources administrating the Veritas NetBackup and DELLEMC Networker environments, from implementation, management, and ongoing support.
ROLE REQUIREMENT
Additional Information:
As a Data Protection Operations Lead, you will provide world-class delivery support to our customer by building an in-depth knowledge of the customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will guide and mentor junior staff within the team to achieve success in the management of the Veritas and Networker environments
- Responsible for project success, SLA/process adherence, Incident, Change and Problem management, infrastructure management, maintenance, review, and recommend on Data Protection, Virtualization, Cloud, Storage, Systems, Network, Capacity solutions.
- Responsible for performing daily operational tasks and maintaining availability at the customer data protection environment. Provisions solutions based on standardised procedures as outlined by vendor best practice documentation.
- Excellent troubleshooting skills with proven track record of successful incident management
- Participate in the design and operational execution of the customer's disaster recovery process as required.
- Acts as expert for the Data Protection team in the planning, managing, and delivery of support solutions.
TECHNICAL / PROFESSIONAL COMPETENCIES
- EMC Networker backup solution administration, installation, configuration, proactive maintenance, ensure backups running within SLA
- Veritas NetBackup backup solution administration, installation, configuration, proactive maintenance, ensure backups running within SLA
- Proactively manages backup infrastructure and operations including hotfixes, code upgrades, performance optimizations and alert monitoring
- Must have good knowledge in troubleshooting backup failures on Windows, Linux, and Solaris machines.
- Expertise in Backup configuration for file systems, databases (SQL and Oracle) and VM Level Backup.
- Must have good knowledge of Policy, workflow, group, and clients for Configuring the backup.
- Expertise in Recovering the backup data as per customer expectations.
- Must have good knowledge in the Recovery process from the file system, Database (SQL and Oracle) and VM backups.
- Should have knowledge in handling the reports in EMC Networker and Veritas NetBackup
- Should have good knowledge in the Data domain. Should monitor the utilisation and alerts.
- Should have good knowledge of Clone backup copies.
- Should have good knowledge in DDVE EMC Networker in Cloud environment
- Produce regular reports for management, to assist in cost recovery, capacity planning, analysis, and consolidation
- Performs defined backup and recovery baseline testing, participates in audits
- Capacity reporting and governance
- Vendor coordination for technical challenges and solution review.
QUALIFICATIONS & EXPERIENCE
- Matric
- In-depth knowledge and 5+ years of experience in Veritas NetBackup Data Protection product suites
- In-depth knowledge and 5+ years of experience in Dell EMC Data Protection product suites
- Technical and/or professional certification with one of Data Protection and Recovery Tools (Veritas NetBackup and EMC Networker essential)
- Good network knowledge and experience (essential)
- Solid knowledge and working experience with Linux (essential)
- VMware experience (advantageous)
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ROLE PURPOSE
This person is responsible for the 1st and 2nd line support and installation of Network switches, Routers, Hosted IP Telephony systems and other CPE equipment at the customer site. The person will install, configure, support Cisco and Huawei Customer equipment and Ascidian NID devices, The job also requires that we rack and stack in the VB pops.
ROLE REQUIREMENT
- Provide solution and product specific consultation and support
- Configuration and setup of Networking devices to be deployed on the Vodacom Network
- Direct impact on Support and contract deliverables
Assume responsibility for the following:
- Ensure devices are configured correctly for deployment
- Ensure devices are ready for shipment in time for scheduled deployment
- Manage regional support stock levels
- Attend and advise solution scoping meetings
- Design and deploy cisco switch configurations
Additional Information:
- Individuals at this level have fully developed knowledge of the business, marketplace and clients. Is recognized as an expert in own area within the organization.
- Interprets internal or external business issues and recommends best practices. Provides technical guidance to more junior levels of staff
- Able to build strong interpersonal relationships with peers, brand leaders, and other senior management throughout the company
- Able to be a “big picture” thinker
- Excellent leadership, team building, and management skills
- Encouraging to team and staff; able to mentor and lead
- Excellent verbal and written communication skills
- Able to align multiple strategies and ideas
- Confident in producing and presenting work
- In-depth understanding of the industry
TECHNICAL / PROFESSIONAL COMPETENCIES
- Strong telephony device experience
- Good technical knowledge of LAN and WAN infrastructure
- Excellent in-depth network knowledge
- Understanding of Sdwan solutions
- Good understanding of Wireless solutions
QUALIFICATIONS & EXPERIENCE
- N+
- CCNA or equivalent
- HCNA
- CCNP preferably
LEADERSHIP COMPETENCY REQUIREMENTS
- Exceptional team management skills.
- Excellent verbal and written communication.
- Ability to delegate efficiently.
- Extensive industry knowledge with an eye towards the future.
- Diplomacy And Patience
- People Skills
- Strategic Thinking
- Listening
- The Ability To Set And Execute the Vision of the Company
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ROLE PURPOSE
Responsible for the 1st line Linux system administration support at customer site. This will include daily systems tasks, reporting and first line system administration of Linux systems within this environment.
ROLE REQUIREMENTS
Junior level within a major Function for a business unit.
- No direct impact on business performance
- Junior role no leadership skills
- Assume responsibility for the following:
- Involvement in the support and implementation of OS within the enterprise (Production, Test, QA, Development)
- Logging calls to 2nd-line support using Remedy and closing calls where applicable
- Security: patch management and vulnerability management, review, monitor & remediate system in compliance with EIT security standards
- Backup and Recovery(Netbackup)
- Monitor / resolve 1st line service requests &
- Daily system
- Liaise with various departments within the customer including Networks, Cabling, Storage, Database, Security, Facilities, Backup and Recovery, IS, Test and Dev as well as Change and Release Management for day-to-day system administration, effectively and in accordance with customer guidelines, standards and policies.
TECHNICAL COMPTENCIES
- Data entry skills
- Data processing skills
- Critical thinking skills
- Problem solving skills
QUALIFICATIONS & EXPERIENCE
- Grade 12 with Maths & Science (Preferred)
- Tertiary Education in the ICT industry (Preferred)
- ITIL Foundation certified (Preferred)
- RHCSA or similar qualification in Unix/Linux environment(Preferred)
- Exposure AWS Cloud (Advantageous)
- Candidate should have a minimum of 2 years of experience in ICT, with at least 1 years in System administration (Essential)
- Experience in administering enterprise-scale
- Candidate should have basic experience in hardware, system software, storage and networking.
- Basic shell scripting experience (Advantageous)
- Backup and recovery experience
- Good understanding of Security & Compliance
COMPETENCY REQUIREMENTS
- Basic knowledge of hardware, software, application and systems engineering
- Ability to take ownership
- Excellent communication, interpersonal, Verbal & Written
- Proven track record of previous experience on system administration support
- Ability to work in a changing environment
- Basic telephone techniques
- Problem Solving & Analysis
- Analytical Thinking
- People Skills
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ROLE PURPOSE
- The incumbent of this position will assist and support the payroll manager to ensure on-time and accurate running of the payroll system, maintaining data integrity, information security and providing accurate and timeous information to all levels of management.
- The incumbent will be expected to know how to run the payroll system and adhere to all legislative requirements and company policies & procedures.
ROLE REQUIREMENT
- Primarily involved in payroll to ensure on time and accurate salary payment to all the company’s staff, so that staff is committed to their services to the company.
- To all employees in the company
- Capture employee ‘payroll details on SAGE300 system as soon as Hr has loaded them.
- Make sure all employee’s details are correct and up to date.
- Administer ESS when necessary
- Process and reconcile 3rd parties, Medial aid, Nedfleet.
- Attend to payroll queries within 12 hours,
- Have ability to run IRP5’s.
- Create dummy payslips for Hr.
- Time management, integrity and confidentiality are the basic components of a payroll administrator.
- Run payroll reports
- Assist with leave queries and processing of leave for shut down periods ect
TECHNICAL / PROFESSIONAL COMPETENCIES
- Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Speaking — Talking to others to convey information effectively.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Service Orientation — Actively looking for ways to help people.
QUALIFICATIONS & EXPERIENCE
- Grade 12
- BCom/HR Degree/Diploma
- SAGE 300 system
- 1 - 3 years Payroll Administration experience
- Knowledge of relevant Labour and Tax Legislation
LEADERSHIP COMPETENCY REQUIREMENTS
- Integrity
- Confidentiality
- Attention to details, very accurate with numbers
- Deadline driven
- Dependability
- Cooperation
- Attention to Detail
- Self-Control
- Independence
- Adaptability/Flexibility
- Initiative
- Achievement/Effort
- Stress Tolerance
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ROLE REQUIREMENT
- Provide solution and product specific consultation and support
- Configuration and setup of Networking devices to be deployed in Customer Networks. Support of this networking equipment.
- Direct impact on Support and contract deliverables
- Assume responsibility for the following:
- Ensure devices are configured correctly for deployment. Support existing customer network equipment.
- Manage and maintain the customer Retail network.
- Troubleshooting ADSL / VSAT / LTE Comms. at Retail sites
- Manage the Head end Retail devices at customer data center and at Engen Head Office
- Co-ordinate all new installations of Retail sites and 3rd Party service provider sites while working closely with the client and stakeholders
- Confirm that all devices/hosts are reachable at retail sites
- Confirm that failover works at retail sites
- Assist with troubleshooting 3rd Party connectivity issues at Retail sites (EFT traffic
- Manage links to 3rd Parties
- Ensure operational Incidents (Down sites etc…) take priority over requests / projects etc
- Regular consultation and updates to client on incidents
- Manage and maintain device configurations for optimal performance
- IP address allocation / management per Region (CMDB)
- Monthly reporting. on Downtime, Network reliability
- Patch / Firmware updates
- Able to perform Standby
Additional Information:
- Individuals at this level have fully developed knowledge of the business, marketplace and clients. Is recognized as an expert in own area within the organization
- Interprets internal or external business issues and recommends best
- Able to build strong interpersonal relationships with peers, brand leaders, and other senior management throughout the company
- Able to be a “big picture” thinker
- Excellent team building skills
- Encouraging to team
- Excellent verbal and written communication skills
- Able to align multiple strategies and ideas
- Confident in producing and presenting work
- In-depth understanding of the industry
TECHNICAL / PROFESSIONAL COMPETENCIES
- Strong networking / wireless device experience
- Good technical knowledge of LAN and WAN infrastructure
- Excellent in-depth network knowledge SDWAN Meraki platform.
EXPERIENCE AND QUALIFICATION REQUIRED
Method of Application
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