Vacancies at Discovery Limited

Job Description

The successful candidate will be expected to lead, manage and guide a team of Telesales short -term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key purpose

To lead, manage and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of 10 – 12 telesales short-term agents
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountability for teams overall sales targets
• Assessment of consultants calls - QA.
• Assisting with interviews & Role plays.
• Dealing with elevated queries/problems.
• Managing the ongoing relationship between brokers.
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Inspire, motivate and support team.
• Able to work overtime from time to time, which may include weekends.

Personal Attributes And Skills

• Excellent verbal and numeric communication skills
• Sales Orientated
• Quality driven
• People-focused
• Quality driven
• Attention to detail
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills
• Decision making skills
• Stress tolerance
• Excellent time management skills
• Organizational awareness
• Ability to work within a team and drive team culture

Qualification & Experience

• Grade 12 – essential
• 4 years outbound/ Inbound experience – essential

Short Term experience

• 3 years Team Leader/leadership experience – Non negotiable
• Proficient in English – essential (writing, reading, speaking)
• Bi-lingual – advantage (writing, reading, speaking)
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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About The Role

Performs the role of Scrum Master and Delivery Manager for a portfolio of projects within Clinical Systems & Healthcare Services. Managing relationships with Business Product owners and ensures that business objectives are reflected in the technical processes which they manage. Leading several streams of IT specialists and scheduling in the SDLC Process. Managing a set of projects (potentially across teams). Ensuring that the applications remain adaptive to emerging client needs in its lifetime.

Areas Of Responsibility May Include But Not Limited To

• Plan, monitor and report on software delivery – Success is measured through delivery against
• project plans
• Manage relationships with 3rd party vendors – Measure through client satisfaction
• Guide solutions towards the proposed architecture
• Develop high performing teams
• Ensure quality systems delivery
• Engage with key stakeholders on system delivery
• Ensuring alignment to business requirements
• Building trust with clients by displaying managerial competence
• Understanding business requirements, business strategy and direction, risks and impact
• Acting as consultant to internal and external clients
• Interfacing to other teams where required
• Management of activities within the SDLC (Acting as process owner)
• Participating and enabling the business prioritisation process
• Scheduling and prioritising tasks and resources
• Capacity management
• Project budget tracking and management
• Taking ownership of production issues and driving to resolution
• Adherence to Quality, Standards, SLA’s and SDLC standards

Education and Experience

• Tertiary Degree (B.Engineer,B.Com,BSC)
• 3-5 years’ experience in software development for large commercial entities
• Must have managed a project delivery team
• Project Management experience
• Solution Architecture
• Software Development and Testing
• SDLC(Agile experience would be advantageous ), ITIL (Incident, change, Release ,Project Management

Personal Attributes and Skills

• Great stakeholder management
• Passion for delivery and quality
• Time Management
• Innovative/Creative thinking
• Logical and practical thinker
• Tenacity and Urgency
• Communication (Written, Verbal and Listening)
• Results Orientated
• Change Readiness
• Influential Leader
• Proactive in identifying risks and problems
• Facilitate IT workshops, planning and knowledge sessions
• Be able maintain composure during high pressure situations
• Understand how products translate into systems for use by clients
• Be able to engage with clients at a Senior Level

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Key Purpose

The outbound concierge consultant significantly enhances the member’s experience by promoting and facilitating the use of digital servicing assets. This is done by engaging with the designated members through the most appropriate channels.

Key Outputs

• The successful individual will be required to perform on, but not limited to the following key outputs:
• Orientate designated groups of Health members to digital channel platforms, before they realise the need for information and assistance.
• Gauge the members existing level of digital proficiency.
• Build the necessary understanding and skills required by the member to navigate and use the digital channels and platforms.
• Make use of a multi-channel approach in engaging with the members.
• Improving client experience
• Manage and facilitate resolution of client queries and issues in relation to accessing the digital channels and platforms.
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood so as to ensure our members receive the best service.
• Gather data and information on client needs and experiences of the existing digital channels and platforms.
• Provide structured feedback to relevant stakeholders regarding digital channel  enhancement opportunities and evolving members needs.
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Ensuring excellent quality service to all members

Competencies

• Behavioral Competencies
• Digitally savvy
• Ability to sense and interpret levels of readiness to adopt a particular digital channel.
• Customer Centric
• Ability to transfer and relay information on various levels
• Probes for further information or greater understanding of a problem
• Can facilitate skills transfer using multiple channels
• Adapts to changing circumstances
• Promotes ideas on behalf of self or others
• Takes initiative, acts with confidence and works under own direction
• Initiates and generates activity
• Upholds ethics and values
• Demonstrates integrity
• Establishes good relationships with members
• Assertive and confident
• Diplomatic and tactful
• Speak fluently (accent neutral) English/Afrikaans

Knowledge

• Experience in an outbound tele-sales environment
• Experience in the financial services industry 
• Discovery Health product experience

Skills

• Time Management
• Verbal and written communication
• Interpersonal skills

Qualifications & Experience

Essential

Matric

• Min 3 years’ call centre experience
• Knowledge of the Discovery systems
• Proficient in MS Office suite

Advantageous

• Minimum 12 months experience dealing with members/brokers
• Minimum 12 months credit control or related financial experience
• Face-to-Face experience
• Relevant tertiary qualification

EMPLOYMENT EQUITY              

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

Create, review and execute of testing within the Discovery Insure systems environment Identifying opportunities to improve and review ways of testing and impact on the delivery pipeline

Areas of responsibility may include but not limited to

• Write test scripts using an automation test tool for both front end and API  
• Identifying test conditions and creating test designs, test cases, test procedure specifications and test data Implement tests in the test environment
• Execute and log test scripts, evaluate the results and document problems found
• Monitor the testing and the test environment and gather performance metrics for automation
• Review work, including test specifications, defect reports and test results
• Review and contribute to test plans, as well as analysing, reviewing, and assessing requirements and design specifications

Behavioural Attributes and Skills

Skills

• Knowledge of automation test tools such as Selenium, Katalon, SOAPUI and Postman
• Knowledge of Java or Groovy scripting for automation
• Knowledge of SQL
• Knowledge of both REST and SOAP APIs
• Knowledge on automation frameworks and its set up
• Ability to write test scripts from scratch and compile a test library
• Ability to commit, compile and deploy test scripts to server and run them in different environments
• Run scripts using automation tools
• Knowledge of BitBucket, Jenkins and Jira
• Writing and Reporting
• Learning and Researching
• Planning & Organising
• Delivering Results and Meeting Customer Expectations
• Coping with Pressure and Setbacks

Qualification

Matric (Essential)
Test Automation Certificate (Advantageous)
BSc (Advantageous)
Experience

• 2-4 Years Test Automation (Essential)
• 1 Year Test Analysis in a commercial short-term insurance environment (Advantageous)

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Key Purpose

To lead a team of claims consultants who are responsible to achieve set targets, process claims payments within a set turnaround time.

Areas of responsibility may include but not limited to

• Full line management function within scope of role
• Reporting to MANCO on Ops dashboard and team stats
• Escalated query handling form various stakeholders
• Reporting to various stakeholders on team performance
• Call quality audits on own teams
• Call coaching
• Goal setting per advisor
• Monthly 1:1’s and performance discussions

Education and Experience

Matric (Essential)

• 5 years’ minimum short term insurance claims experience (Essential)
• 3 years’ minimum short term insurance team leader experience in a claims call centre environment (Essential)
• Degree (Advantageous)

Other requirements

Willing to work a flexi work week e.g.

Monday – Friday or
Friday to Tuesday
EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply

go to method of application »

The role entails building a reusable sustainable framework to ensure collection, processing and availability of high-quality health care data to enable us to achieve the core purpose. The Data Engineer will work collaboratively with the Program Managers, Data Scientists, Systems Architects to define data sources and to build a custom data framework that facilitates Machine Learning, AI and productionising AI models based on the principles of ETL/ELT. Together these teams will enable data driven actionable insights.

The role is based in Sandton, South Africa.

Core responsibilities include:

• Work within a highly specialized and growing team to enable delivery of data and advanced analytics system capability.
• Develop and implement a reusable architecture of data pipelines to make data available for various purposes including Machine Learning (ML), Analytics and Reporting
• Work collaboratively as part of team engaging with system architects, data scientists and business in a healthcare context
• Define hardware, tools and software to enable the reusable framework for data sharing and ML model productionization
• Work comfortably with structured and unstructured data in a variety of different programming languages such as SQL, R, python, Java etc
• Understanding of distributing programming and advising data scientists on how to optimally structure program code for maximum efficiency
• Build data solutions that leverage controls to ensure privacy, security, compliance, and data quality
• Understand meta-data management systems and orchestration architecture in the designing of ML/AI pipelines
• Deep understanding of cutting-edge cloud technology and frameworks to enable Data Science
• System integration skills between Business Intelligence and source transactional
• Improving overall production landscape as required
• Define strategies with Data Scientists to monitor models post production
• Write unit tests and participate in code reviews

 What you need to be successful

• Honours or Master’s degree in BSc Computer Science or Engineering or Software Engineering with solid experience in data mining and machine learning
• 5 to 15 years of work experience
• Expert in programming languages such as R, Python, Scala and Java
• Expert database knowledge in SQL
• Experience with MS Azure tools is essential, such as Data Factory, Synapse Analytics, Data Lake, Databricks, Azure stream analytics and PowerBI
• Modern Azure datawarehouse skills
• Expert Unix/Linux admin experience including shell script development
• Exposure to AI or model development
• Experience working on large and complex datasets
• Understanding and application of Big Data and distributed computing principles (Hadoop and MapReduce)
• ML model optimization skills in a production environment
• Production environment machine learning and AI
• DevOps/DataOps and CI/CD experience  

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Why should you work at Amplify Health?

Amplify Health’s focus is to build a range of health technology assets and provide its core technology and expertise to AIA’s rapidly growing health insurance businesses across the region. The new business will also deliver its health and wellness InsurTech services to third party businesses throughout Asia including other payors, hospital and other healthcare providers and governments.  Amplify Health will provide specialised services including digital capability and product design and management, claims management, provider enablement, data analytics, and the Vitality wellness programme.

Amplify Health employees will collaborate to build a high performing, rapidly growing venture and to achieve an ambitious shared purpose of making Asia healthier. Amplify Health has an innovative, fast-paced, agile, and flexible working environment and is seeking to employ high energy, committed and passionate people who share Amplify Health’s mission and are willing to work hard as part of an outstanding team to bring that mission to life.

What you will do?

The Master Data Management (MDM) Specialist is responsible for building, implementing and supporting a master data repository. The right individual will build and grow the master data strategy and possess experience in all stages of BI project work (requirements and logical design, physical design, implementation, testing and deployment). The MDM specialist should have a firm grasp of BI implementation methodologies and will have had in-depth experience with the Microsoft Azure Stack.  To qualify for the position, the candidate should possess the following:

• Strong business acumen in understanding business processes and the data that each produces
• Deep change management expertise in the implementation of new data and information management strategies
• Relationship builder cultivating strong business relationships with operational and systems users mapping data to each business operation
• Hands on experience with data tools include integration, data quality, etc

The role is based in Sandton, South Africa.

Core responsibilities include:

• Strategically implementing Master Data architecture and understand it’s integration with organization data
• Define data quality rules with business users to fix bad data
• Embedding master data principles in the data management process
• Work with business users understanding the business processes that generate different data and the downstream analytic, predictive, and reporting dependencies
• Assisting in the definition of data taxonomies and ontologies and implementing production versions of the data
• Handling change management processes that introduce new data into the data platform
• Identifying tools and technologies that management the creation, maintenance, approval, and auditability of newly generated data outside system processes
• Lead MDM projects and implement through a reusable architecture
• Drive engagement of solutions with Business Analysts, Data Engineers, Data Architects, and business users
• Training of business users in the usage of MDM tools for different business processes
• Be able to profile data and report on the data anomalies when it comes to completeness, consistency, accuracy, reliability, timeliness
• Document solutions and architecture

 What you need to be successful

Technical skills:

• Expert SQL
• Master Data Services
• Azure Purview
• Azure Synapse
• Azure Data Factory
• Lakehouse architecture
• Relational database SQL Server, Synapse experience plus Data Lake Gen2
• Dimensional modelling skills and Data Architecture
• Data taxonomies and Ontologies
• DevOps/DataOps and CI/CD experience

Technical skills additional:

• Profisee

Behavioural skills:

• Strong leader
• A passion for data
• Attention to detail
• Highly analytical and critical thinker
• Self-starter
• Willingness to learn and grow exponentially
• A restless curiosity in learning new technology
• Ability to work cohesively in a team environment and balance multiple priorities
• A team player who can work alone when required and without supervision
• High level of attention to detail, resilience, enthusiasm, energy and drive
• Positive, can-do attitude
• Ethical and able to maintain confidentiality and manage boundaries
• Aligned to Amplify values and core purpose

Qualifications:

• A BSc in Computer Science or Btech In IT
• An honours or master's degree in a related field preferred.
• 5 to 10 years of experience in data management

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

To create brand and communication solutions that enable business to meet their objectives by:

• Driving and defining the implementation of brand and communication strategy and solutions.
• Interfacing with senior business people to define and co-ordinate brand or communication strategy.
• Understanding the impact of that strategy across business.

Areas of responsibility may include but not limited to

• Unpack complex business needs and to provide creative solutions considering all stakeholders
• To create integrated solutions which are consistent across all brands/ businesses and communities and which meet best practice principles
• To ensure that solutions are in line with Discovery marketing model
• Develop people through coaching (as required)
• Manage a budget
• Build and maintain relationships with key business people, both at a strategic and operational level

Proactive

• Bringing ideas to business
• Doing feasibility studies and defining new ways of doing things
• Measure impact and drive corrective action
• Ensure effective implementation of plans
• Manage conflict

Reactive

• Responding to business needs

Competencies

Knowledge

• Different Discovery audiences
• Various media channels, including electronic
• Discovery’s products and business processes
• Key individuals in Discovery and who to go to for what
• Print and production processes (including time lines and costing)

Skill

• Strategic thinking
• Convert technical information to audience appropriate communication
• Influence and persuade people to get things done
• Negotiate
• Present and sell your ideas
• Question processes, strategy and outputs
• Multi-task on multiple projects Leadership skills: Guide, develop and motivate others
• Make decisions
• Solve complex problems
• Build trusted partnerships
• Strong customer / partner relations
• Manage conflict
• Manage trade offs
• Instill confidence in others
• Communicate well in English both in writing and verbally
• Attention to Detail
• Driving multiple segments

Attributes

• Innovative
• Empathetic
• Diplomatic
• People and relationship focused
• Sociable
• Team player
• Seen as a trusted advisor by clients
• Resilient
• Able to work calmly under pressure and provide answers and direction to others
• Flexible and adaptable
• Tenacious and persistent
• Dynamic and energetic
• Driven
• Confident
• Passionate about work, particularly around fitness
• Have initiative- being a self-starter
• Naturally inclined to work hard
• Action oriented (doer)
• Solution oriented
• Detail oriented
• Ability to think outside the box

Education and Experience

• Minimum 3-year undergraduate
• Post graduate qualification in marketing is preferable
• Relevant industry qualification
• Minimum of 5 years’ experience as a Communication Strategist
• Minimum of 5 years’ experience in Marketing or Communications
• Relevant industry experience, experience in Corporate Wellness, Employer or Business to Business healthcare marketing is preferable
• Creative Writer with the ability to impact behaviour change

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.