Vacancies at Blue Label Telecoms

Job Purpose

The responsibilities will be varied and include but are not limited to the following Critical Responsibility Areas. Supports event site ticket sales as needed. Event setup, creation, support and changes as required. Sells and processes ticket orders via mail, telephone, Internet, and over-the-counter. Distributes literature to patrons and answers questions in response to inquiries about shows and events. Assists with cashups of the ticket office, including preparation of cash banks and updating seating charts and event information.

Responsibilities

Administration

• Support CRMs with event set up and assist them wherever possible
• Provide reprint codes upon request
• Cancel transactions where necessary
• Be able to add co-ordinates to generic flashes
• Ensure images are the correct size for our website
• Refund processing & follow up that the customers have been refunded
• Ensure all events are set up correctly - capacity, pricing, ticket types, and event images are correct, events go live correctly and on time
• Ensure Pre-season strategic planning is completed timeously
• Update store changes e.g., business hours, contact details etc. on a regular basis

Client & Customer Management

• Manage the relationship with Partners - (PostNet)
• Build and maintain client relationships
• Phone Support-Sales training and problems, printing collections problems
• Provide stadium and match info as and when needed

Stadium Support

• Stadium Ticket Administrator Support-Assisting with training new staff where necessary

Assist with pre-season setups

• Create events and changes to venue templates Season Ticket allocations and pre-season set ups
• Check and get the approval of all ad-hoc messages
• Provide Onsite support for the first match of the season at some of the stadiums
• Provide onsite support where required
• Create new users, update users and activate expired user accounts etc log any system errors/bugs and log new issues and requests
• Manage all or any changes needed to ticket event setup

Customer Support

• E-mail and phone support-web purchase problems
• Cancel all incorrect transactions
• Attend to all payment queries
• Process refund requests
• Attend to customer complaints (telephonic and email)
• Ensure that collection points are changed
• Follow up on contact details for deliveries
• Ensure that accurate customer details are updated on the system
• Providing information on events, prices, hospitality packages etc

Event Management Support

• Set up events – reserved and unreserved
• Work at events when needed
• Sell tickets as and when required
• Attend to all ticket queries
• Ensure that all tickets are scanned correctly
• Assist with or do cash ups
• Notify the Regional Managers of the distribution for upcoming events

Supplier & Customer Support

• Resolve customer and supplier complaints via email and telephone
• Assist the stadium's ticket office
• Provide reports and stats to the stadiums and venues
• Be available for CIC standby support when required
• Provide reprint codes to merchant
• Ensure reprinting of secure tickets at the supplier level (Postnet)
• Handle all customer refunds
• Provide onsite support for large events authorize credit cards and blocked transactions ensure renewal process loading and operation

Setup and load Packages

• Manage and support cases efficiently and promptly

Query Escalation

• Ensure that all system errors are logged follow up on bugs and fixes
• Attend to new issues found in the back office and front end

Operational & Event Assistance

• Assist the Operational manager with Process and customer reports
• Assist with Ticket sales and Box office sales on the day of certain events
• Communicate with and support the CIC team  

Requirements

Behavioural Competencies

• Plans and aligns
• Collaborates
• Communicates effectively

Technical Competencies

• Verbal Communication
• Computer skills

Education

• Matric

Experience

• Extensive knowledge of Microsoft office with emphasis on Word, Excel, PowerPoint and Outlook - 4 to 6 months

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Job Purpose

To assist in maintaining framework(s) that provides assurance that information security and strategies are aligned and support the business objectives. To ensure the security of the company, customer and proprietary information, including information transmitted to and from the company environment, ensuring compliance with regulatory requirements, and for ensuring employees are familiar with general security awareness practices.

Responsibilities

IT Governance

• Participate in developing, and implementing IT governance policies, and procedures to improve the IT governance system
• Review and provide input to business cases and Technology specification documents
• Evaluate, enhance & continuously improve IT Governance
• Participate in policy creation and maintenance
• Develop, implement & manage vulnerability management process
• Assist to develop Cyber Security Framework(s)
• Evaluate policies, procedures, & processes compliance with regulations
• Report on the regulatory environment & Company compliance threats
• Guide on how legislation & regulations should be implemented
• Ensure that data is properly classified, retention periods established, and data is removed/de-identified in systems

Audit and Security

• Participation in Internal and/or External IT Audits
• Participation and facilitation of security audits
• Conduct follow-up on security assessments and IT audits to ensure closure on findings
• Conduct follow-up on cybersecurity penetration test & vulnerability assessment as per process
• Reports on security assessments & IT audits

IT Risk Management

• Assist in the risk management process in alignment with the Enterprise Risk Management framework
• Assist in the risk management process through the implementation of risk mitigation strategies based on Information Security best practice principles
• Assist in performing Third Party Risk Assessments for new & existing vendor tools, on-premises implementations, & third parties with access to the environment
• Articulate identified risks to the business for remediation, mitigation & sign-off
• Identify, monitor & report on Key Risk Indicators Compliance and Monitoring
• Assist to monitor compliance to Cyber Security Framework based on ISO27001/2 & NIST
• Monitor compliance to IT Governance Framework based on ISO 38500, King IV, COBIT
• Monitor compliance to Enterprise Risk Management Framework based on relevant risk management frameworks (e.g., ISO 31000)

IT Disaster recovery

• Assist with the development, implementation and testing of the Disaster Recovery Strategy
• Ensure that the Disaster Recovery Plans (DRP) are aligned with the business-defined recovery point and recovery time objectives
• Ensure that Disaster Recovery Plan tests are conducted according to the agreed test plan

Management of IT Governance Vendors

• Ensure that the supplier/vendor security management process is effective and based best practices and regulatory compliance
• Manage security-related contracts and non-disclosure agreements with security suppliers, vendors and service providers
• Maintain professional relationships with security service providers.
• Provide customer service to internal and external clients

Stakeholder management

• Ability to create a collaborative environment and facilitate cross-functional teams for IS / IT initiatives
• Ensure senior management remain informed of regulatory, legislative, and best practice changes and their obligations under these changes and how they impact BLT
• Provide regular reports to boards and other relevant bodies detailing any current issues or information as required
• External risk reporting to stakeholders.

Requirements

Behavioural Competencies

• Work Collaboratively
• Ensures Accountability
• Self-Management
• Manages Complexity
• Ensures Accountability
• Tech Savvy

Education

• 3-year IT Qualification or related - degree or diploma (minimum)
• ITIL Foundation/COBIT 5 Foundations
• CISA, CRISC, CISM, and CGEIT (advantageous)

Experience

• Minimum of 2-3 years of Governance Risk & Compliance, coupled with proven experience in implementing frameworks, processes, and policies
• 1 to 3 years of IT and/or business systems
• 1 to 3 years of Corporate/IT Governance, Risk and Compliance
• 1 to 3 years of IT Auditing