Job Vacancies at Educor Holdings

• The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both administrative and functional support to the campus to ensure quality programme delivery at campus and a quality student administrative service and experience resulting in student retention. The Student Journey Officer is the go-to person for all students and their associated queries for resolutions within 24 hours.

Educational requirements:

• Minimum requirement of Grade 12 however a post school qualification more advantageous
• Minimum 3 years proven experience in academic and programme administration
• Technical knowledge of integrated quality assurance administration in order to comply with accreditation criteria
• Knowledge of which programmes are regulated by which regulatory body – DHET, CHE, UMALUSI, QCFTO, SETAs and professional bodies such as SABPP
• Technical skills in the use of the ICAS student information system
• Organized administration systems and practices that adhere to policies and procedures
• MS office proficient

Duties and Responsibilities:

• Administration of the student onboarding process. From application to registration, enrolment, and orientation
• Academic department administration student records, academic reports, and certification/graduation
• Student success and retention including student query management and resolution
• Programme facilitation, including assessment administration, materials, textbooks and resources
• Student and lecturer surveys and feedback per programme
• General administrative tasks

go to method of application »

• To collect outstanding fee payments through a process of persuasion and negotiation whilst ensuring that legislative requirements are met.

Educational requirements:

• Grade 12
• Exposure to a finance environment or relevant experience in a similar role
• At least 6 Months to a years’ experience
• Experience in a call center environment or relevant experience in similar role
• MS office proficient
• Exposure to Excalibur collections system (min 6 months experience)

Main Purpose:

• Achieve set collection targets
• Ensure legislative requirements are adhered to collecting outstanding fees
• Ensure consistent and professional service levels
• Arrears collections
• Updating and maintenance of database
• Appropriate negotiation with debtors
• Problem and query resolution