Job Opportunities at Nedbank

Job Purpose

We are looking for Senior Business Development Manager: Corporate Saver and Investment Sales to lead, guide, support and coach front-line staff to execute effectively upon the business strategy, enabling the delivery of banking solutions to relevant market segments; ensure client centric experiences that builds sustainable client relationships.

Job Responsibilities

• Ensure team deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Ensure individual financial targets are met
• Support team members to reach financial targets for the region
• Upskilling of team on sales effectiveness journey
• Acquisition and strategic tactical focus
• Market and industry knowledge
• Awareness of regulation impacting banking and deposit taking institutions
• Enhanced stakeholder engagements and networking
• Achieve quality and turnaround standards through relevant systems, processes and procedures.
• Understand and respond to client's business, personal and household needs.
• Improve team efficiency and effectiveness continuously.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
• Build sound client relationships with staff and instil trust amongst clients that Nedbank is best placed to manage the complexity of their business, personal and household requirements.
• Lead teams to build and maintain effective professional relationships with low to high value profile clients through contact management.
• Support teams to deliver quality client engagements.
• Manage escalated client complaint to ensure agile resolution.
• Ensure and apply compliance with Risk standards by completing specified compliance training and ensuring that teams complete theirs.
• Ensure teams execute on the client centric objectives.
• Ensure adherence to relevant systems, processes, standards, protocols, procedures and take corrective action where necessary.
• Improve client service delivery when providing tailor made financial solutions and client service.
• Manage performance of staff through regular engagements.
• Review team's work output and deliverables and ensure corrective action is taken.
• Mentor and coach staff on identified performance gaps and track corrective action.
• Create a collaborative environment of teamwork that will ensure motivated staff that shares knowledge and information to enable decision making.

Essential Qualification - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• NQF Level 5 FAIS Accredited Qualification

Preferred Qualification

• Degree in Business / Finance / Marketing (e.g. B.Comm, Certified Associate of the Institute of Bankers ), Full FAIS Qualification.

Minimum Experience Level

• Minimum 7 years in a banking environment.
• Minimum 3 - 5 years sales experience in a banking environment.

Technical / Professional Knowledge

• Business terms and definitions
• Communication Strategies
• Governance, Risk and Controls
• Credit management principles and requriements
• Principles of financial management
• Banking procedures
• Business Acumen
• Relevant regulatory knowledge
• Business writing skills
• Microsoft Office

Behavioural Competencies

• Adaptability
• Aligning and Executing Sales Strategy
• Coaching the Sales Team
• Delegation and Empowerment
• Driving Innovation
• Guiding Sales Transformation
• Making Sales Operations Decisions
• Targeting Sales Opportunities

Type of Exposure

• Developed and maintained client relationships.
• Analysing and interpreting quantitative and qualitative data.
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Preparing and delivering presentations
• Brainstorming ways of improving a product or situation
• Providing professional advice/opinion
• Challenging the status quo with a view to improving the environment or people's understanding
• Writing business proposals
• Implementation plan to deliver on strategy
• Communicating complex information in writing and verbally

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Job Purpose

To increase client base and fulfil clients sales and service needs through the mobile channel in line with Nedbank's strategic goals.

Job Responsibilities

• Acquire new business by selling Nedbank products to newly identified companies and their staff.
• Fetch new business outside of the established branch channel, through mobile capability.
• Assist companies with financial firness programmes for their staff.
• Identify new sales opportunities through engaging the employees of newly identified companies and the communities these companies operate in.
• Meet company's and their staff's financial needs by conducting needs analysis.
• Build relationships with internal stakeholders to ensure team collaboration, sales and service support and mining new opportunities.
• Build and maintain external relationships with extenal companies to ensure client service and future sales opportunities.
• Build and maintain internal relationships to ensure internal sales support from Retail; Relationship and Business Banking to fulfull any opportunities that potentially grows from regular client engagements.
• Review action plans and take corrective action to deliver agreed sales and service results.
• Create an environment in companies and communities endusive for selling Nedbank products and services.
• Utilize resources to manage risk according to Nedbank policies and procedures (e.g. ultraviolet lights to identify false identity documents).
• Resolve challenges in community sales areas by taking action to prevent and/or eliminate such challenges.
• Attend and participate in team meeting.
• Share information and best practice with colleagues and team members.
• Review action plans and take corrective action to deliver agreed sales and service results.
• Create an environment in companies and communities endusive for selling Nedbank products and services.
• Utilize resources to manage risk according to Nedbank policies and procedures (e.g. ultraviolet lights to identify false identity documents).
• Resolve challenges in community sales areas by taking action to prevent and/or eliminate such challenges.
• Attend and participate in team meeting.
• Share information and best practice with colleagues and team members.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.

Minimum Experience Level

Minimum of 4 - 5 years experience in a customer service and/or sales environment, in a financial institution.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Diploma or Degree in Finance or Commerce

Technical / Professional Knowledge

• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Administrative procedures and systems
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Leveraging a Winning Sales Strategy
• Advancing Sales Discussions
• Building Trusting Relationships
• Targeting Sales Opportunities
• Building Networks
• Driving for results
• Sustaining Customer Satisfaction
• Portfolio Management