Executive Housekeeper at Accor Hotel

Job Description

• Consistently strives to please all Guests that he/she may come into contact with.
• Maintains all Hotel guest rooms and public areas, plus “back of the house” ensuring that the highest standards of cleanliness are met.
• Hires and supervises training of all housekeeping personnel to ensure successful operation. Measures, interprets and evaluates working standards of his/her department and corrects where necessary. 
• Creates and maintains good working relationships within the department and with other departments such that a high level of morale is sustained.
• Controls all purchases for the department and is consistently aware of quality and cost.  Keeps a record of all items purchased.
• Controls department labor cost as directed by management.
• Works with the Director of Operations on all remodeling and renovation projects. 
• Carries out his/her specific decorating program and is responsible for keeping the design in tact.
• Is responsible for the annual budget and the annual linen requisition.
• Represents the Hotel’s management to the public in such a manner as to enhance its reputation and foster maximum community good will.
• Shows by personal example a philosophy of work and conduct consistent with the professionalism expected of management employees.
• Oversees operation of Laundry/Valet and Uniform Room.
• Coordinates preventative maintenance programs with the Maintenance team.
• Oversees the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.
• Budget and cost control: to assist in the preparation of the Department Budget.
• To conduct regular Housekeeping Meetings to keep employees informed of policies and procedures, special events, further improvement plans and Guest comments.
• To keep informed of the housekeeping standards of competitor hotels.
• To interact with individuals outside the hotel, such as suppliers, contractors, labor relations representations and competitors.
• To ensure that all departmental reports and correspondence are completed punctually and accurately.
• Have ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department.  Is responsible for taking necessary proactive steps to reduce/eliminate employee accidents.
• Accepts responsibility for carrying out other management duties as requested by the General Manager and/or the Director Operations.

Qualifications

• Matric/Grade 12 or equivalent
• A hospitality management or similar qualification is highly advantageous
• Minimum of 5 years of management experience in a luxury hotel environment
• Previous management experience in Housekeeping is a must
• Previous exposure to Front Office/Rooms Division an asset
• Expertise in aesthetics in a Luxury Brand environment
• Must be highly organized, energetic and possess the ability to get the job done
• Strong administration, problem-solving and organizational skills are valuable for this important position
• Dynamic, energetic, creative and thrives under pressure