Open Positions at Capitec Bank

Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting. 

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Basic calculations 
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Ideal:

• Knowledge of bank branch environments
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills

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Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting. 

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Basic calculations 
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Ideal:

• Knowledge of bank branch environments
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills

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Purpose Statement

• To build value for the product line by solving client and business challenges using data. 
• To utilise data and analytical skills and experience to build insights which enable senior decision makers to make better, informed decisions faster.
• Productionise insights to be consumed across team (focus on building reusable data assets).
• To build an understanding of various business domains and relevant products, to address queries and execute analytical tasks.
• To collaborate with cross-functional teams to identify business opportunities.

Education (Minimum)

• A relevant tertiary qualification in Business Administration or Statistics
• Grade 12 National Certificate / Vocational

Education (Ideal or Preferred)

• Certification in Business Analysis

Knowledge and Experience

Minimum Experience:

• At least 3 years’ experience as Business Intelligence Analyst or equivalent Data role (Data Analyst, etc.); including experience in Data Analytics, BI methods and tools, Data Warehousing, and the Data Product Life Cycle
• Identifying, quantifying, and subsequently delivering value on how to solve business challenges using data 
• Stakeholder engagement 
• Building Data Visualisations using tools such as Power BI 
• Intermediate to advanced SQL skills: Using SQL to prepare and analyse data (e.g., indexes, query plans, foreign key constraints, common table expressions, etc.)
• Coding and performing code reviews
• ETL (extraction, transform, load) data flow, and traceability
• Documentation

Minimum Knowledge:

• Knowledge and basic experience in using low/no code AutoML on modelling tools such as Power BI or AWS Sagemaker  
• Design thinking
• Dimensional Modelling
• The Data Product Life Cycle (DPLC)
• Data privacy and security regulations and best practices 
• Data quality and incident management  
• Agile project management methodology
• Data management 

Ideal Experience / Knowledge:

• Having relevant industry certifications (e.g., CompTIA Data+; Certified Analytics Professional [CAP]; Associate Certified Analytics Professional [aCAP]; Google Data Analytics Professional Certificate; Microsoft Certified; Power BI Data Analyst/Associate; and/or AWS Certified Data Analytics)
• Working with data on Cloud platforms (such as AWS or Microsoft Azure)
• Previous experience working in Business Analysis / Data Analysis in the financial/banking sector
• Knowledge of change management principles and practices
• Mentoring colleagues

Skills

• Commercial Thinking Skills
• Facilitation Skills
• Numerical Reasoning skills
• Presentation Skills
• Problem solving skills
• Attention to Detail
• Planning, organising and coordination skills
• Communications Skills
• Interpersonal & Relationship management Skills

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Purpose Statement

• To manage internal teams and external service providers so that Capitec’s property portfolio of buildings (branches and offices) is maintained according to acceptable standards.
• To exercise sound cost management in respect of maintenance negotiation and through control processes and records, Service Level Agreements and procedures

Experience

Minimum:

• 5 – 7 years in a Facilities Management environment, with responsibility for building services (cleaning, pest control, health and safety etc.)
• 3rd party/supplier/service provider negotiations and SLA management
• Managing stock control, stores and supply chain logistics
• Responsibility for functional budgeting and business planning
• Being responsible for managing a team

Ideal:

• 7+ years in a Facilities Management environment, with responsibility for building services (cleaning, pest control, health and safety etc.)

Qualifications (Minimum)

• A relevant tertiary qualification in Properties & Development or Construction

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Properties & Development or Construction

Knowledge

Minimum:

• Facilities maintenance coordinating, scheduling and planning 
• Financial control including budgeting, cost containment and general financial administration
• General knowledge of trades 
• Contract and Supplier Management including monitoring these against the agreed SLA’s
• Supply Chain Management principles
• People/team management practices and principles
• Negotiation skills and techniques – dealing at senior level in 3rd parties
• Understanding of contract management and procurement principles and practices
• Business and commercial awareness and thinking
• General and operations management practices and principles
• Planning and organising
• Quality principles and practice
• Health and Safety regulatory requirements
• Buildings and building systems
• Stakeholder management principles

Ideal:

• Similar to minimum
• Advanced project management 
• SAP Plant Maintenance or similar application

Skills

• Analytical Skills
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Numerical Reasoning skills

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Purpose Statement

• To support the Product Head in producing the best product; optimising the product through directing the building and development of the product throughout its life cycle, partnering and collaborating with the Software Development Manager and teams around the sequence/priority in which to build and develop the product. 

Education (Minimum)

• Bachelor's Degree

Education (Ideal or Preferred)

• Honours Degree

Knowledge and Experience

Minimum:
Experience:

• At least 8 years’ management experience; senior level product development or product manager/owner 
• 5+ years’ experience managing, developing and delivering a product previously.
• Working at tactical and operational levels and providing input into product strategy and business planning.
• Integrating business and technical product segments to achieve objectives, delivery and targets.  
• Career experience to include some time in one or more technical roles.
• Communicating with technical and non-technical stakeholders across multiple business units. 
• Authoring of documents relating to product life cycle including business plans, product roadmap, business cases and requirements and functional specifications.
• Scoping/running usability studies and/or customer research.
• Using data and metrics to test theories, confirm assumptions, and measure success
• Client development and validating products through customer feedback.
• Aligning operational initiatives and/or projects to corporate strategies and objectives
• Achieving goals and objectives through cross functional teams.
• Managing and working with remote / hybrid teams.
• Leading and managing multi-functional teams to deliver
• Business development in a banking/financial landscape

Knowledge:

• Financial acumen sufficient for budget management
• Translation of product strategies into tactical and operational planning
• Systems thinking; able to take a ‘big picture’ view, assess, recommend logical, sound decisions and influence others to achieve objectives.
• Relevant product expertise and process know-how
• Agile product ownership and methodology
• Domain specific knowledge, business insight, understanding of product technology, technical dependencies
• People management principles and techniques
• Stakeholder management principles and practices
• Data-driven approach; analytical and quantitative skills.
• Technologically literate and able to adapt to new technologies

Ideal:
Experience:

• Product development experience in the product domain at management level
• Working with Agile product ownership and methodology
• Of translating and enabling business strategies and objectives into business benefits
• Initiation and implementation of innovative concepts

Knowledge:

• Capitec Way of Work
• In-depth knowledge and understanding of banking (i.e. productivity, profit, efficiency, processes and procedures and client service)
• Continuous improvement best practices (Lean, 6-Sigma, Theory of constraints, PDCA, etc.)
• Process mapping and process improvements techniques 

Skills

• Analytical Skills
• Attention to Detail
• Commercial Thinking Skills
• Communications Skills
• Interpersonal & Relationship management Skills

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Purpose Statement

• To contribute towards the effective execution of the financial crime strategy and towards establishing an optimal client experience by performing operational processes relating to fraud reaction, recovery and reporting.
• Conducting investigations into allegations of all types of fraud that Capitec clients fall victim to.
• Reviewing, researching, and dissecting evidence/investigation documents to analyse the overall fact pattern of liability, fraud typologies. 
• Synthesize data into professional reporting with outcome and recommendations. Provide consultation to internal stakeholders as well as the client in terms of next steps.

Experience

Minimum:

• Minimum of 3 years client service experience, of which 2 years should be in a fraud related field.
• Experience in investigating financial crimes in a complex environment, including fraud, account takeovers, vishing, phishing attacks, deposit scams, card fraud and other financial crimes.
• Experience in investigative interviewing to determine the facts around a fraud incident.

Ideal:

• 2 Years’ experience in a Contact Centre environment

Qualifications (Minimum)

• A relevant tertiary qualification in Finance or Forensics

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Finance or Forensics

Knowledge

Minimum:

• Knowledge and understanding of:
• Financial / Banking industry
• Relevant legislation 
• Investigation techniques and methodologies
• Strong knowledge of common fraud typologies, along with the emerging trends affecting fraud and financial crime in a financial services environment.

Ideal:

• South African banking environment with focus on fraud
• Extensive understanding of fraud within financial institutions. 

Skills

• Attention to Detail
• Communications Skills
• Consultation skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills

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Purpose Statement

• To optimise business efficiencies made possible by automation, digital, information and communications technologies (not limited to technologies) through systematically analysing and defining business requirements and functional specifications.
• To develop and design solutions and ensure effectiveness of implementation as well as continuous improvement for business and/or existing applications solutions by collaborating with and acting as conduit between stakeholders from the business, Technology and the product team.

Education (Minimum)

• A relevant tertiary qualification in Business Analysis

Education (Ideal or Preferred)

Knowledge and Experience

Minimum:

• 4 - 7 years working experience in various business analysis knowledge areas, working independently with minimal oversight.
• Internal: Completion of BA School of Learning Level 3
• Business and data analysis
• Understanding of business process and translating requirements into business processes, context diagrams, visual explanations, etc.
• Functional and business process design 
• Communication and translation of information across business and technical environments (Interface between business and Technology)
• Design of evidence-based best practice solutions
• Stakeholder engagement and collaboration 
• Project Management principles and relevant development lifecycle experience 
• Agile development lifecycle principles and experience
• Understanding of systems and the Systems Development Life Cycle (SDLC)

Ideal: 

• Banking Industry Knowledge

Skills

• Analytical Skills
• Problem solving skills
• Communications Skills
• Facilitation Skills
• Interpersonal & Relationship management Skills
• Negotiation skills
• Planning, organising and coordination skills