Current Roles at Standard Bank Group

JOB DESCRIPTION

• To provide a branch reception function by identifying the customer's needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

QUALIFICATIONS

Minimum Qualifications

• National Certificate in Banking (NQF5 FAIS recognised qualification)

Experience

• 1-2 years branch banking experience with exposure to enquiries

ADDITIONAL INFORMATION

Behavioral Competencies:

• Documenting Facts
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Showing Composure
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Product Knowledge (Consumer Banking)

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JOB DESCRIPTION

• To take demand from walk-in customers for any cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

QUALIFICATIONS

Minimum Qualifications

• National Certificate in Banking (NQF5 FAIS Aligned Qualification)

Experience

• 1-2 years previous branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch.

ADDITIONAL INFORMATION

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Examining Information

Technical Competencies

• Banking Process & Procedures
• Application & Submission Verification (Business Banking)
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)

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Job Description

• To provide a proficient reception function in support of the Branch team. To identify the customer's needs, record, monitor and facilitate the intermediate between the customer and the sales consultant team and to maintain a high level of integrity and ethical standards.

Qualifications

Minimum Qualifications

• National Certificate in Banking (NQF5 FAIS recognised qualification)

Experience 

• 1-2 years Branch banking experience, exposure to enquiries and query management.

Additional Information

Behavioural Competencies

• Documenting Facts
• Interpreting Data
• Interacting with People
• Showing Composure
• Thinking Positively

Technical Competencies

• Banking Process & Procedures
• Client Servicing
• Product Knowledge (Consumer Banking)
• Customer Reception and Channelling
• Producing Output