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Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
Purpose:
To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system.
Qualification & experience:
- Minimum Grade 10 or equivalent qualification
- Minimum 2 years’ experience as a Wireman
- Practical electrical/electronic knowledge advantageous
Job requirements & other attributes:
- PSIRA registered (Grade E) advantageous
- Proven ability to work under pressure and show attention to detail
- Knowledge of programming.
DUTIES:
Duties – Technical:
- Assist technician with installations of alarm and security equipment
- Assist technician by removing old equipment from clients’ premises
- Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc.
- Inform technician of any shortfalls or limitations of the equipment and tools
- Inform technician of cabling required for an installation
- Assist technician with user functions and be able to do a handover
- Clean vehicles and premises after an installation
Duties - Performance Standards:
- Ensure that tasks are completed neatly and carefully
- Ensure that equipment is removed before leaving premises
- Ensure that work is done within the prescribed ADT standards
- Ensure that technicians are informed of any equipment required prior to installation
- Ensure that the technician is informed timeoulsy of any equipment required
- Ensure that you have sufficient cabling to complete an installation
- Ensure vehicles and sites are clean upon completion of an installation
Internal clients:
- Installations staff
- Service Staff
- CAD
- Call Centre
- Technical Trainer
External clients:
- Suppliers
- Sub-contractors
Competencies (Technical & Behavioural)
- Time management
- Action Oriented
- Customer Focus
- Functional / Technical skills
- Planning
- Interpersonal savvy
- Problem solving
- Informing
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Main purpose of job:
Install, Service and maintain alarm systems for domestic, commercial, and industrial sectors.
Qualification & experience:
- Matric or Equivalent
- Minimum 3 years’ experience as an installations service technician
- Previous programming, wiring, installations, and fault-finding experience
Job requirements & other attributes:
- Valid driver’s license essential
- PSIRA registered (Grade E, C and D)
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
- Knowledge of CCTV, Intercom systems and access control
- Able to work standby as per duty sheet
Technical Duties:
- Conduct installations service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programme alarm systems when the current alarm was part of a takeover
- Complete small installations as and when required
- Complete daily drive sheets
- Complete job reports and technical invoices
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
- Complete a stock control check
- Keep the company vehicle clean and tidy
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Primary Objective:
We are looking to hire an experienced Senior Field Service Specialist to look after the service and maintenance needs of our internal customers in the Western Cape - Goodwood. As a Senior Field Service Specialist, you will be required to travel to various support locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment as well as managing of Field Service Technicians at the various branches.
To ensure success as a Senior Field Service Specialist, you should have excellent troubleshooting skills, plenty of field experience, and the ability to adapt to a changing work schedule. Ultimately, a top-level Senior Field Service Specialist efficiently manages all service callouts, providing high-quality service and repairs for any job size.
Specific Responsibilities:
- Provide service and customer support during field visits or dispatches
- Manage all on site installation, repair, maintenance, and test tasks of IT / ICT assets
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports – Feedback
- Document processes
- Operate vehicle in a safely manner
- Own transport a must
- Follow all company’s filed procedures and protocols
- Cooperate with ICT teams and share information across the organisation
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with internal customers
- Managing of Field Service Technicians at the various branches in his or her region
PERSON SPECIFICATION
Qualifications:
One or more of the following:
- Matric Certificate
- Comptia A+ and Network+
- MCP (Microsoft Certified Professional) in a relevant area of Operating system network support
- Proven work experience as a Field Service Technician.
- ITIL Foundation - Advantageous
Knowledge and experience:
- 3-7 Years in a helpdesk, field support, 2 years network support or customer support roll
- The ability to work independently
Able to demonstrate good knowledge and experience of
Operating Systems
- Windows 7,8,8.1,10 MAC, Linux, IOS and Android
applications including
- Microsoft Office Products (2010, 2013, 2016 and O365)
Position Specific Requirements:
- Own reliable transport is required as the technician will be required to travel to sites for onsite support from time to time.
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