Jobs at Absa Group

The Messaging Engineer is accountable for

• Providing application support to business users and other stakeholders in the organization.
• Maintaining correct and current application documentation and making it available to application users.
• Ensuring that impact to business operations because of upgrades and maintenance activities is minimized.
• Overseeing application implementation and configuration, patches, upgrades and maintenance, and ensuring
• that application performance meets agreed SLAs and OLAs.

Delivery & Support

• Manage and provide support for software and applications as per the service level agreement.

• Manage Office 365 and monitor Office 365 service health
• Evaluate Office 365 capabilities and make recommendations for leveraging new features
• Keep up with industry knowledge of Microsoft Office 365, concepts, best practices
• Microsoft Teams administration and creating a deployment strategy
• Assist with the migration of data into Office 365
• Maintain a highly secure Office 365 system through proper configuration
• Work closely with Information Security to establish Office 365 access monitoring
• Troubleshoot Office 365 issues including connectivity and mobility
• Office 365 user administration, including the removal of user accounts, management of service requests, file sharing and permissions, group policies, etc.
• On-going analysis of current Office 365 security features
• Serve as a knowledge expert on Office 365 applications, advising on best practices of use and third-party integrations
• Assist in the architecture of and administration of security policies encompassing all Office 365 and Azure services
• Administer Microsoft Intune/Microsoft Endpoint Manager
• Define and build Office 365 administrative procedures
• Recommend and implement governance techniques
• Manage Office 365 Pro Plus deployment groups and coordinate the release of the respective Office 365 Pro Plus updates to users
• Continually nurture our white-glove support culture in an Office 365 environment
• Champion the adoption of Office 365 services as appropriate for our business

Education and experience required

• 3-5 years of Office 365 and Microsoft Exchange administration experience
• Knowledge and support experience on AD and ADFS
• Knowledge and experience on working with Microsoft Teams or Skype for Business
• Experience with Azure AD and O365
• Knowledge of Authentication, Identity and Access Management (IAM), and Conditional Access Policies
• Solid understanding of Windows administration and PowerShell scripting
• Microsoft MCSE Certified
• ITIL V4 Certified

Knowledge & Skills: (Maximum of 6)

• Results oriented
• Strong analytical and problem-solving skills
• Excellent written and oral communication skills

Competencies: (Maximum of 8 competencies)

• Analyzing (Familiar with)
• Delivering Results and meeting customer expectations (Awareness)
• Presenting & Communicating Information (Awareness)
• Learning & Researching (Familiar with)
• Deciding and Initiating Action (Awareness)
• Working with people (Familiar with)

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Job Summary

Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).
Job Description

Absa’s CIB technology team provides technology support to the organization’s Corporate and Investment Banking sector.  This IT Services team is specifically dedicated to our Markets business area and is responsible for the support, enhancement and maintenance of all Trade and Post Trade vendor and bespoke application suites that fall within the Markets business area.

As a DevOps Support Engineer you will get to do the following:

• Opportunity to work in Absa CIB Markets Tier 1 application Front Arena with one of the big infrastructure setups in the bank
• Opportunity to migrate the front arena application infrastructure from on-prem virtual platform to AWS 
• Maintain and Manage the Front Arena Application running a mixed environment (Linux and Windows) with 300+ servers
• Automation of server builds in Private and Public clouds using Ansible or Terraform or a similar automation tool
• Support CIB Markets Tier 1 application Front Arena and making sure the application is stable and available all the time 
• Point of contact for all trade desk related technology to support maintenance issues around all trading and post trading applications 
• Analyze problems quickly in a fast paced and deadline driven environment and determine the course of action to correct them.
• Ensure minimal impact to business during upgrade or maintenance activities
• Develop and maintain expertise in application functionality and related business processes and workflows
• Engage with stakeholders and provide support to application users

Essential skills required: 

• 6+ years IT / Application Support experience
• Strong Linux OS commands and shell script skills - especially sed and awk
• Knowledge and or experience on Python
• Experience on Ansible/Puppet/Terraform
• Working experience in Application Support in fast-paced environment 
• Experience working with users directly
• Troubleshooting and problem-solving skills 
• Ability to work independently, self-motivated, quick learner with good interpersonal and communication skills
• Willingness to work standby or overtime as required

Advantageous skills:
Knowledge and working experience on some of the below:

• Containers and Orchestration Platform such as Kubernetes and OpenShift, OpenStack
• Software Development Platform integration GitHub, and related Cloud, DevOps and CI/CD matters.
• Working experience in a financial institute  
• Working experience in Front Arena (Development or Support)
• ITIL certification
• If you're passionate about working in a fast-paced environment and contributing to the exciting world of FinTech by leading from the front, we would love to hear from you!

Education

• Bachelor's Degree: Information Technology
• Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised