Latest Vacancies at The Heineken Company

KEY RESULT AREAS

• Drive market share 
• Drive and maintain Accessibility, Availability and Activation and Affordability for clients
• Drive RSP 
• Brand portfolio approach across all categories Beer, Wine, Spirits and RTD
• Drive price-driven promotions and power pack compliance agreements with customers
• Build partnerships with customers
• Maintain call strike rate
• Drive continuous improvement and implement business improvement initiatives
• Take responsibility for own development and contribute to team effectiveness by displaying HEINEKEN Behaviours

EDUCATIONAL QUALIFICATIONS

• Relevant Tertiary Qualification (Diploma / Degree)

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• 2-3 years of FMCG or relevant experience
•  A valid drivers license - Code 08 without endorsements with at least 2 years driving experience
• Weekend work and promotions
• Persuasive selling skills & negotiation 
• Sales Commercial Insights: Awareness and understanding of the implications of fundamental commercial implications on day-to-day decisions
• Sales process management :Understand the primary key drivers of sales in different channels
• Sales Product Knowledge: Product relevance by channel, cluster and tier understood and applied
• Sales strategies and plans to sustain brand growth 
• Sales Technology Application: Demonstrate an understanding of how technology works within the sales process

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Purpose of the Position

Act as an Ambassador for the HEINEKEN Beverages premium portfolio, living the brands and bringing them to life in the Premium On Trade. Ensuring availability and premium visibility, adding equity to our portfolio and making sure our consumers have access to world-class brands and experiences. The role is designed to ensure selling, build customer partnerships, consumer awareness and demand for HEINEKEN Beverages premium brands within the area.

KEY RESULT AREAS

• Develop a premium pathway within the area
• Work with the Regional On Trade KAM to identify and contract key customers and activations.
• Develop a territory plan.
• Identify new opportunities for sales growth
• Feedback on consumer and customer insights to improve consumer experience, customer investment and brand relevance, including innovation and digital integration
• Act as an ambassador and specialist for all premium brands
• Able to convince consumers and customers of product choices in favour of HEINEKEN Beverages total portfolio
• Negotiate mutually beneficial contracts with targeted customers to ensure HEINEKEN Beverages brands are top of mind and recommended to consumers
• Develop and manage sound and credible customer relationships
• Achieve sales market share and volume for HEINEKEN Beverages premium brands
• Implement promotions according to the National Trade Marketing, brand guardrails and regional plan
• Ensure channel specific PICOS is effectively executed and entrenched in with customers
• Ensure BTL merchandising, both bespoke and catalogue is executed within pathways / hotspots and guidelines
• Create memorable brand experiences
• Manage A2QVP2 for area and ensure product quality standards (perfect serve always)
• Manage sales administration
• Manage weekend and flexible working times
• Handle customer and consumer queries and complaints effectively and timely
• Achieve targeted customer NPS scores

EDUCATIONAL QUALIFICATIONS

• Relevant Commerical Tertiary Qualification (Diploma / Degree)

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• 2-3 years of FMCG or relevant commercial experience
• Experience in premium On Trade is an advantage
•  A valid drivers license - Code 08 without endorsements with at least 2 years driving experience
• Weekend work and promotions
• Persuasive selling skills & negotiation 
• Sales Commercial Insights: Awareness and understanding of the implications of fundamental commercial implications on day-to-day decisions
• Sales process management :Understand the primary key drivers of sales in different channels
• Sales Product Knowledge: Product relevance by channel, cluster and tier understood and applied
• Sales strategies and plans to sustain brand growth 
• Sales Technology Application: Demonstrate an understanding of how technology works within the sales process

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Purpose of the Position

• The effective running of TX operations
• Meeting customer service objectives
• Meeting the region’s operational and financial goals
• Ensuring people and asset productivity targets are met

KEY RESULT AREAS

• Ensuring cost effective warehousing and distribution of company products are maintained for the site
• Develop, communicate and lead execution of site plans that support the Region + SA BU Logistics operations.
• Plans to reflect: Optimal Transport management, Warehouse and Inventory Management, Financial Management
• Implement and be custodian of best practice for the Site
• Champion own initiatives and share across the region
• Ensure that Operational Costs Rand / HL is contained through continual investigation and improvement of asset utilization and effective warehouse management
• Establish and drive a customer centric culture
• Routines and mechanisms employed to ensure that all supporting and outsourced providers are aligned to the customer service imperative and deliver on standard.
• Develop a site specific customer service plan to support Local, Regional and Group account sales and aligned to achieve stated SA Logistics customer service targets.
• Establish and manage a reporting framework Depot execution supports regional customer service plan.
• Develop and execute plan in conjunction with regional sales and Trade marketing to leverage TradeXpress as a effective customer touchpoint.
• Ensure strict adherence to Corporate Governance
• Develop a culture of audit fitness across all levels.

Control Measures such as:

• ICC’s
• ISO requirements
• Owner Driver Audits
• Operations Excellence
• Cash Handling in TX Environment
• In conjunction with Regional Risk resource, develop, communicate and monitor Operational risk and mitigation plans for site aligned to Region
• Drive initiatives to ensure adherence to corporate governance framework Insights, Factual engagement, Action
• Leverage available reporting dashboard and tools to evaluate levels of achievement against Key performance areas.
• Develop and execute and monitor recovery plans where required Develop and actively support the curiosity necessary to foster a culture of continuous improvement
• Collaboration cross-functionally on business Improvement Projects
• Support regional initiatives in line with business plan
• Challenge the status quo at sites to harness the ingenuity of direct reports and regional colleagues to remove non-value adding activities
• People leadership, Coaching and capability enhancement
• Create an environment that allows for cross functional learning and integration
• Proactive engagement with key internal and external stakeholders in order to achieve operational goals and objectives
• Establish team routines that encourage sharing and knowledge transfer.
• Coaching, People development and Training
• Align the team to act and work towards achievement of the HEINEKEN Beverages strategic imperatives.
• Coaching culture established and active across the regional depot base. Leaders at all levels.
• Develop and lead Change management agenda
• Promote an open and engaging culture that embraces and lives the HEINEKEN Beverages values.
• Develop a talent pool with realistic career and development plans

EDUCATIONAL QUALIFICATIONS

• A relevant Tertiary National Diploma or Degree in Logistics or Warehouse Management
• Post graduate qualification is advantageous
• Minimum 5 years’ experience within a Warehouse / Depot / Distribution environment together with people management experience

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• Load Planning and Execution
• Route Optimisation
• Warehouse Control and Management
• Proven transport, fleet and deliveries management experience
• Proven stock and inventory management experience
• Experience in contract and SLA Management
• Budgeting and Forecasting experience
• Effective management of people and employee relations
• Ability to work under pressure and meet strict deadlines
• Good communication and administrative skills
• Strong self-management practices
• Detailed SAP & Microsoft package knowledge
• Effective leadership competencies
• Ability to work shifts and weekends
• Knowledge of customer service principles and practices
• Experience in a customer service environment is essential

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KEY RESULT AREAS

• Ensure the accurate processing on cash register IRO products sold
• Responsible for the control of cash sales
• Ensure the correctness of invoices and Scanned Product Lists
• Responsible for the control and filing of documents
• Responsible for the accurate Cash-up and balance of cash received
• Follow correct procedure in respect of Smart-Box system
• Ensure that Cash drops are done frequently
• Help to minimize stock losses
• Assist with stock take and interim counts
• Promote new products
• Ensure good customer service
• Ensure that the correct documentation are completed and correct procedures followed
• Ensure neatness of work area and adhere to safety rules and regulations
• Carry out any ad-hoc tasks as instructed by supervisor

EDUCATIONAL QUALIFICATIONS

• Grade 12 (Matric) qualification

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• Computer literacy in Microsoft Office
• Detailed SAP knowledge
• Accounting knowledge
• Previous Banking /cash register experience
• Two years working experience in a similar environment
• Must be prepared to work overtime, public holidays, and Saturdays