Latest Vacancies at Fidelity Services Group

Main purpose of the job:

To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.

 Minimum Qualifications and Experience:

• Matric (Grade 12)
• Valid Driver’s License (minimum 2years)
• Valid Firearm Competency (Business purposes)
• PSIRA Registered Grade B with Armed Response
• Clear Criminal Record

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PURPOSE: 

• The aim of a Wireman is to install security systems as per FADT guidelines.

Your job description encompasses, but is not necessarily, limited to the following:

Key Performance areas:

• Receive daily consumable requisition form from installation technician 
• Loading the vehicle with all equipment required for the installation including ladders etc.
• Ensure that vehicle is clean
• Ensuring that installations are carried out in strict compliance with FADT installation guidelines
• Assist technician in positioning and securing all electronic equipment.
• Assist technician to carry out the hand over procedure
• Load the vehicle with all unused stock, equipment and tools
• Ensure that client’s premises are left neat and tidy

Client Liaison:

• Telephonic assistance with any problems or complaints
• Give full feedback to clients where necessary

General:

• Have expert knowledge about all facets pertaining to your position
• Attend all required meetings and training sessions
• Keep your workstation/office neat and tidy at all times
• Not abuse company telephone for private calls

Standing Operating Procedures

• Ensure that the disciplinary code is adhered to at all times
• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed upon targets – Kemsley
• Meeting and keeping on agreed upon targets – performance
• High standard of service must be upheld
• Ensure SOX compliance at all times
• Ensure that the Big 5 principles are upheld at all times

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Key Individual

A position for an Key Individual exists at the Insurance Department, reporting to the Group Insurance Manager.  The overall purpose of this position is to ensure compliance with the relevant insurance legislation. There are a number of different revenue streams within the insurance department and the incumbent will need to have strong interpersonal and technical skills to assist in driving these various revenue streams to contribute to the growth and profitability of the Group by providing excellent service and maintaining relationships. The insurance department oversees three Financial Services Providers (FSP). Two of the FSPs are licensed for short term, commercial lines. One FSP is licensed in short term, personal lines and long term. The incumbent needs to be technically proficient in compliance oversight with a good grasp of the relevant legislation and attention to detail. It would be advantageous if the incumbent has experience in the credit lending section of the financial services industry. The incumbent will be registered as a representative in the relevant FSPs.

Qualifications, experience and other competencies required:

• Matric Certificate.
• Must comply with the Key Individual qualification requirements set out in the Determination of Fit and Proper Requirements for Financial Services Providers for the classes:
• Short term – personal lines
• Short term – commercial lines
• Long term - category
• Excellent admin and interpersonal skills.
• Excellent computer literacy.
• Multilingual.
• Must have own transportation.

Key areas of responsibility: (Not totally inclusive)

• There are approximately 32 call center and other staff who need to come onto the license under supervision. The incumbent will be required to take a number of these staff under supervision and fulfil the supervision function until the staff achieve qualification.
• The ongoing drafting and review of policies and procedures.
• The ongoing drafting and review of policy documentation.
• Drive and oversee the achievement of the Treating Customers Fairly outcomes.
• Ongoing sampling of the enter into, amend and renew portion of the FSPs binder function with the product provider.
• Assistance with the compiling of a monthly market conduct report.
• Assist with the oversight of risk management in the FSPs.
• Assist with risk management in the Group.

Support the Group Insurance Manager in

• assessing the insurance requirements of the Group;
• compiling the relevant proposal information;
• sourcing terms from underwriters; and
• placing cover.
• General Ad-hoc duties as required in the insurance department as and when required.
• General office duties.
• Representative functions.

Core Competencies:

• Pro-active and a team player
• Customer focus and good communicator
• Reliable and honest
• Technical skill in the corporate insurance field
• Good attention to detail
• Ability to work under pressure and meet deadlines.
• General knowledge of the insurance legislation affecting the relevant FSPs. 

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Overall Purpose:

• Extensive alarm knowledge up to commissioning, Technician are more focused on implementing the necessary changes required to solve the problem
• Service and maintain alarm systems for commercial, and industrial sectors.

Qualification & experience:

• Matric or Equivalent
• Minimum 3 years’ experience as an installations service technician
• Previous programming, wiring, installations, and fault-finding experience

Job requirements & other attributes:

• Valid driver’s licence essential
• PSIRA registered (Grade E, C and D)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
• Knowledge of CCTV, Intercom systems and access control
• Able to work standby as per duty sheet

Technical Duties:

• Conduct service calls / maintenance and repairs of alarms
• Program alarm panels
• Complete handovers and quotations
• Complete invoices and job cards after every service call
• Complete links up for new clients
• Re-programme alarm systems when the current alarm was part of a takeover
• Complete small installations as and when required
• Complete daily drive sheets
• Complete job reports and technical invoices
• Quote clients on upgrades
• Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
• Complete a stock control check
• Keep the company vehicle clean and tidy

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Duties & Responsibilities:

• Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within the Commercial, Mining and Industrial Sectors
• Achieve sales targets at approved margins
• Preparation of quotes and proposals
• Account Management
• Acquiring thorough in-depth trade and competitor knowledge
• Pipeline and Forecast management
• Technical liaison with regards to installation and communication with all concerned to ensure successful delivery of installation.
• Ability to read drawings, and apply compliant solutions
• Understand and manage own deliverables, scope and good time management
• Work effectively within a dynamic team environment
• This position requires flexibility with regards to travelling

Minimum qualifications and experience:

• At least seven to 10 years (7-10) year’s Fire Industry related integrated system sales experience
• Consistently achieve annual targets in excess of R20m in project revenue.
• Excellent industry networking contacts including engineers, specifiers, architects and developers.
• Working knowledge and application of SANS10139, SANS322, SANS246, SANS1475, SANS369-1, SANS369-2
• Valid and current FDIA design qualified. Commissioning would be an advantage. SAQCC registered
• Sales experience in the security industry an advantage
• Knowledge of Fire Industry and related electronic equipment to include Fire Alarm Systems, Gas Suppression Systems, Portables and Servicing and Maintenance requirements
• Experience of carrying out fire risk assessments, audit and due diligence inspections of existing buildings
• Selling experience at management level with a proven track record
• Excellent report writing and communication skills, be collaborative, be creative, enthusiastic and engaging
• Computer Literate (MS Office)
• Reliable transport
• Valid driver’s licence
• Valid passport
• Willing to travel within the borders of South Africa as well as Sub-Saharan Africa and Abroad when required

Skills and Attributes:

• Customer focused
• Confidence
• Excellent communication and presentation skills
• Drive for results / consistent deliverer
• Entrepreneurial
• Business acumen / strategic vision
• Agility
• Accountability
• Collaborative
• Resilience
• Work under pressure in a fast moving growth environment

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Overall purpose of the job: The purpose of the Integrated Fire Systems Engineer (Specialist) is to source and generate business focusing mainly on Fire Detection and Gas Suppression solutions and the Service and Maintenance thereof. The incumbent’s solution selling to include, but not limited to, Fire Detection, Gas Suppression, Servicing & Maintenance and Remote Monitoring contracts

Duties & Responsibilities:

• Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within the Commercial, Mining and Industrial Sectors
• Achieve sales targets at approved margins
• Preparation of quotes and proposals
• Account Management
• Acquiring thorough in-depth trade and competitor knowledge
• Pipeline and Forecast management
• Technical liaison with regards to installation and communication with all concerned to ensure successful delivery of installation.
• Ability to read drawings, and apply compliant solutions
• Understand and manage own deliverables, scope and good time management
• Work effectively within a dynamic team environment
• This position requires flexibility with regards to travelling.

Minimum qualifications and experience:

• At least five (5) year’s Fire Industry related integrated system sales experience
• Working knowledge and application of SANS10139, SANS322, SANS246, SANS1475, SANS369-1, SANS369-2
• At least FDIA design qualified. Commissioning would be an advantage. SAQCC registered
• Sales experience in the security industry an advantage
• Knowledge of Fire Industry and related electronic equipment to include Fire Alarm Systems, Gas Suppression Systems, Portables and Servicing and Maintenance requirements
• Experience of carrying out fire risk assessments, audit and due diligence inspections of existing buildings
• Selling experience at management level with a proven track record
• Excellent report writing and communication skills, be collaborative, be creative, enthusiastic and engaging
• Computer Literate (MS Office)
• Reliable transport
• Valid driver’s licence
• Valid passport
• Willing to travel within the borders of South Africa as well as Sub-Saharan Africa and Abroad when required

Skills and Attributes:

• Customer focused
• Confidence
• Excellent communication and presentation skills
• Drive for results / consistent deliverer
• Entrepreneurial
• Business acumen / strategic vision
• Agility
• Accountability
• Collaborative
• Resilience
• Work under pressure in a fast moving growth environment

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Overall Purpose of the job:

• Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning

Minimum qualifications and experience:

• Matric or equivalent
• Minimum 3 years’ experience as an Electronic Security technician
• Programming, wiring, installations and fault-finding experience
• Valid code 08 driver’s license essential
• Must be PSIRA registered (Grade E, D C) OR Can Apply through Fidelity-ADT

Job Requirements:

• Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
• Installation and Maintenance of electric fences
• Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
• Integration of Electric fencing, CCTV, and Intruder alarm systems
• Setup and maintenance of wireless, fibre and copper networks
• Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
• Oversight and design of big projects
• IT and Network support
• Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)

Main duties & Responsibilities:

• Program system as per specifications
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
• Keep stock up to date and assist store man with stock take
• Keep the company vehicle clean
• Submit petrol slips

Core competencies:

• Customer Focus Functional/Technical Skills
• Approachability Problem Solving and Troubleshooting
• Integrity and Trust Technical Learning

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Main purpose of job:  

• Source and sell armed monitoring and armed response agreements to potential new customers 
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers 
• Achieve and exceed monthly sales targets for new customers and hardware sales 

Qualification & experience: 

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG) 
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous 
• Matric or equivalent 

Job requirements & other attributes: 

• Self-motivated and energetic 
• Selling skills 
• Good organisational and time management skills 
• Excellent communication (written & verbal), presentation and negotiation skills 
• Computer Literate (MS Office, Email and Internet) 
• Presentable and of sober habits 
• Valid driver’s licence (Compulsory)
• Own reliable vehicle (Compulsory)
• PSIRA Grade C (Advantageous)
• Hunter for new business 
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms) 

Duties:  

• Generate and close self-sourced deals 
• Follow up on all leads received internally and via telesales  
• Sell security solutions to new and existing clients 
• Create solid & long-standing relationships with estate agents, builders, architects etc. 
• Daily, weekly and monthly reporting 
• Motivated to achieve and exceed sale targets 
• Maintain all administrative duties pertaining to sales 

Performance Standards  

• Achieve both targets for revenue sales & for new clients 
• Maintain a high standard of relationship with existing Estate clients 
• Ensure that all leads and quotes are followed up on time 

Competencies (Technical & Behavioural) 

• Drive for results 
• Action oriented 
• Customer focus 
• Perseverance 
• Functional/Technical skills
• Problem solving
• Technical Learning 
• Assertive 
• Sense of urgency  
• Adaptable  

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The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site specific security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 5 years’ experience in the security industry.
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• Living within a reasonable distance from the branch or willing to relocate

Key Performance Areas: (not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily with Executive management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Senior Management.

Other personality attributes:

• Interpersonal skills
• Communication
• Customer Focused
• Analytical and critical thinking skills
• Customer focussed
• Team player

Core Competencies:

• Planning
• Leadership
• Organisational skills
• Control

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Minimum Requirements:

• Clear Criminal Record
• 5 years and more experience in panel beating, chassis repairs, and spray painting.
• Advance experience will be an advantage.
• Valid Driver's License.
• Own reliable transport.

Job Details:

• Panel beating.
• Spray Painting.
• Chassis repairs.
• General Welding and Brazing work.
• Quality checks on vehicles repaired.
• Assisting with basic workshop duties.
• Adhere to all Health and Safety rules.

Personality Attributes:

• Accuracy
• Must have good communication skills.
• Good interpersonal skills.
• Must have brilliant organizing and planning skills.
• Quality Assurance knowledge.
• Must be able to work overtime when needed.

Core Competencies:

• Self-Development.
• Communication Skills.
• Customer Focus.