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  • Posted: Sep 29, 2023
    Deadline: Not specified
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    Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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    FlexiCare Service Specialist - Talent Pool - Port Elizabeth

    About The Gau Service Team

     

    This team is primarily situated in Sandton and is one of four regional service teams. We take pride in excellent, world- class service delivery to our members, brokers and employer groups at all touch points in their journey. Our expectation of employees is to (1) be engaged, (2) deliver world class service to all internal and external stakeholders, as well as (3) take ownership for key responsibilities. This means speaking in a way that the person you are servicing can hear you smile, where going the extra mile is done effortlessly resulting in delighted stakeholders. It also means taking ownership of the business, and taking full accountability for the people you service; treating them as you would family. This can only be achieved by using your knowledge of our products and exceptional digital tools, staying humble, dazzling our stakeholders and always knowing that what you do matters!

     

    Key Purpose

    • To drive an end to end customer service experience by:
    • Dealing with inbound and correspondence queries (telephonically, via email/letter and chat) from Intermediaries, Employers and Members

    Areas of responsibility may include but not limited to

    • Dealing with multiple telephonic queries from Discovery FlexiCare members, brokers, employers and franchises
    • Dealing with all queries through the product lifecycle of the FlexiCare product to resolution
    • Logging of all queries
    • Keeping client up to date with their queries
    • Ensuring excellent quality service to all clients
    • Routing all enquiries to correct departments
    • Working on Discovery systems
    • Correctly applying Discovery FlexiCare processes and procedures
    • Keep well-informed with Discovery FlexiCare product policy and product updates

    Personal Attributes and Skills

    • Delivering results and meeting customer expectations
    • Deciding and initiating action
    • Analyzing
    • Following instructions and procedures
    • Coping with pressure and setbacks
    • Achieving personal work goals and setbacks
    • Working with people
    • Relating and networking
    • Learning and researching
    • Focuses on customer needs and satisfaction.
    • Persuading and influencing
    • Sets high standards for quality and quantity.
    • Monitors and maintains quality and productivity
    • Adapts to changing circumstances.
    • Accepts new ideas and change initiatives.
    • Adapts interpersonal style to suit different people or situations.
    • Shows respect and sensitivity towards cultural and religious differences. Deals with ambiguity, making positive use of the opportunities it presents.
    • Keeps emotions under control during difficult situations.
    • All Discovery Health product and benefit knowledge.
    • Discovery Health systems
    • Time Management
    • Verbal and written communication

    Education and Experience

    • Matric
    • Working experience as a Contact Centre consultant
    • Minimum 6 months Client Services experience
    • Consistent performance in current role
    • Basic MS Office Knowledge (Including, Excel, Word, Outlook)
    • No IR issues

    go to method of application »

    Skills Programme Learner - Sandton

    Key Purpose of the role

    • This is a Skills Programme for people with disabilities and is designed to address the fundamental mathemetical literacy Unit standards at NQF level 4. This will ensure that the learner meets the entry criteria to the Long term Insurance Learnership. The programme consists of three (3) credit bearing unit standards and workplace readiness modules.

    Areas of responsibility may include but not limited to

    • Call Centre: Medical Aid client servicing, claims, new business and health benefits administration

    Personal Attributes and Skills

     

    • Innovative/ critical thinking/ and problem solving skills
    • Good attention to detail and levels of accuracy
    • Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
    • Time management and planning skills
    • Ability to effectively prioritize and execute tasks in a high pressure environment
    • Ability to work independently and in a team orientated environment
    • Service driven, a sense of urgency and a team player.
    • Adapts to changing circumstances and handles criticism well and learns from it.

    Specific Requirements

    • Must be a South African citizen
    • Must be between the ages of 18-30 years
    • Must have completed Matric with both English as well as a Second Language (minimum 50%, D symbol, level 4)
    • May have either failed Matric Maths or did not have Maths as a Matric subject.
    • Must have no completed tertiary qualification
    • Must not be currently studying
    • Must not have any formal work experience
    • Must reside within travelling distance of Discovery office and training venue

    go to method of application »

    Learnership - Long Term Insurance

    • Job Type Full Time
    • Qualification
    • Experience
    • Location
    • Job Field

    Method of Application

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