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  • Posted: Dec 8, 2022
    Deadline: Not specified
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    At Liberty we believe that when knowledge rolls up its sleeves, people’s realities change. And that’s what we do; we change realities every day. Since 1957 we’ve grown from being a South African life insurer to a Pan-African financial services company, offering asset management, investment, insurance and health products. Our thirst for know...
    Read more about this company

     

    Specialist: Underwriter

    Purpose

    To provide specialist advice and support relating to underwriting, applying set rules to guard against risk, in alignment with related scheme and policy conditions, through the execution of predefined objectives as per agreed SOPs.

    Minimum Experience

    3 - 5 years experience in a similar environment

    Critical Job

    The following aspects are critical to this role:

    • Life Insurance experience in this role is non-negotiable.   
    • Strong Financial Underwriting skills to include personal and business insurance is imperative in this role.  
    • Demonstrated experience in complex underwriting.
    • Minimum of 5 years Underwriting Life Insurance experience.

    Minimum Qualifications

    Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting

    Additional Minimum Qualifications

    Outputs

    Process

    • Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
    • Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
    • Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
    • Analyse and provide input on the risk profile of the applicants on the basis of medical history and other stipulated parameters.
    • Conduct investigations in order to establish and verify facts to that leads to the identification and reduction of business risks.
    • Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
    • Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
    • Plan for own task execution and advises on improvements related to area of specialisation.

    Customer

    • Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

    Finance

    • Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.

    Learning and Growth

    • Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
    • Contribute positively to own area-specific knowledge improvement associated with area of specialisation.

    Governance

    • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

    Competencies

    Liberty Values

     

    Technical Competencies

    • Underwriting process (Intermediate)
    • Research and Information Gathering (Basic)
    • Underwriting & long term risk assessment (Basic)
    • Underwriting Skills (Intermediate)
    • Reporting and Interpretation (Basic)
    • Customer Advice (Technical) (Basic)
    • Insurance products and services (Intermediate)

    Behavioural Competencies

    • Professional/Technical learning (Basic)
    • Interpersonal Effectiveness (Basic)
    • Problem Solving and Analysis (Basic)
    • Teamwork and Cooperation (Basic)
    • Governance, Ethics and Values (Basic)
    • Communicating with Impact (Basic)
    • Relationship Management and Networking (Basic)
    • Customer Orientation (Basic)

    go to method of application »

    Specialist: Disability Assessor

    Purpose

    To provide specialist advise and support ensuring that claims are paid out as accurately and timeously as possible, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

    Minimum Experience

    2 - 3 years experience in a similar environment

    Minimum Qualifications

    Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Office Administration

    Additional Minimum Qualifications

    Occupational Therapy Degree

    Outputs

    Process

    • Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
    • Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
    • Independently, fairly and effectively assess and manage risk claims within relevant authority limits.
    • Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
    • Process special claims as and when they occur and provide support to resolve relevant concerns related to claims.
    • Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
    • Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
    • Plan for own task execution and advises on improvements related to area of specialisation.

    Customer

    • Provide support to ensure workflow items, escalations and queries are resolved within SLA in order to promote customer satisfaction and retention.
    • Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

    Finance

    • Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.

    Learning and Growth

    • Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
    • Contribute positively to own area-specific knowledge improvement associated with area of specialisation.

    Governance

    • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

    Competencies

    Liberty Values

     

    Technical Competencies

    • Query resolution (Intermediate)
    • Research and Information Gathering (Basic)
    • Reporting and Interpretation (Basic)
    • Functional Policies and Procedures (Intermediate)
    • Claims knowledge (Intermediate)
    • Claims management (Intermediate)
    • Customer Advice (Technical) (Basic)
    • Customer Relationship Management (Basic)

    Behavioural Competencies

    • Professional/Technical learning (Basic)
    • Organisation and Attention to Detail (Basic)
    • Interpersonal Effectiveness (Basic)
    • Problem Solving and Analysis (Basic)
    • Teamwork and Cooperation (Basic)
    • Customer service orientation (Basic)
    • Communicating with Impact (Basic)
    • Customer Orientation (Basic)

    go to method of application »

    Lead Specialist: Platforms, Analytics and Insights

    Purpose

    To design and deliver best practice HC information systems that support the execution of business strategies and enhance business performance across the organisation. Provides support and thought leadership expertise relating to area of practice.

    Minimum Experience

    5 - 8 years experience in a similar environment, of which 2 - 3 years at specialist level

    Minimum Qualifications

    Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Human Resources

    Process

    • Investigate and analyse business requirements and current systems to provide input into the design of processes addressing these needs.
    • Collect and analyse organisational data to generate information to establish organisational work volume in order to identity projected staffing needs.
    • Effectively apply interpretive models and frameworks to analyse data and assist in the creation of business intelligence.
    • Analyse data and provide monthly reports that reflect insight into tendencies and patterns.
    • Collate information, conduct analysis, compile reports and share results for the purpose of improving business processes.
    • Analyse data to identify possible areas for improved operations, optimised work schedules, critical positions and obsolete jobs.
    • Analyse data to identify possible areas for improved operations and optimised work schedules and make practically implementable recommendations.
    • Provide HC system training in order to ensure the transfer of knowledge, as well as ensuring the workforce is equipped to leverage these resources effectively.
    • Accountable for contributing to strategy enablement and implementation and delivery optimisation across an internal value chain, through best practice development and implementation.
    • Draw on own technical and/or professional knowledge and experience to proactively develop alternatives and identify optimal best practice solutions for tactical problems.
    • Plan to deliver work outputs related to a service or operational area, Manages interdependent functional activities, and directs best-practice priorities, standards and procedures to ensure efficiency within area of specialisation.

    Customer

    • Provide authoritative, specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

    Finance

    • Implement and monitor financial controls, management of costs and corporate governance throughout the area of specialisation.

    Learning and Growth

    • Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

    Governance

    • Develop and/or align governance and compliance policies for own practice and/or tactical area to identify and manage risk exposure liability related to the area of specialisation.

    Technical Competencies

    • Talent Management (Proficient)
    • HCM Business Systems (Proficient)
    • Legal Compliance (HR) (Proficient)
    • Research and Information Gathering (Proficient)
    • IT Knowledge (Proficient)

    Behavioural Competencies

    • People Management and Empowerment (Proficient)
    • Relationship Management and Networking (Proficient)
    • Problem Solving and Analysis (Proficient)
    • Professional/Technical learning (Proficient)

    go to method of application »

    Actuarial Analyst

    Purpose

    To provide specialist actuarial support that enables sound commercial advice through the application of probability & investment theory and related statistical tools and the execution of predefined objectives as per agreed SOP's.

    Minimum Experience

    0 - 1 year experience in a similar environment

    Minimum Qualifications

    Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Mathematical Sciences

    Additional Minimum Qualifications

    Actuarial Science Graduate

    Outputs

    Process

    • Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
    • Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
    • Perform required actuarial and other analyses for management reporting, and make recommendations to support these analyses.
    • Stay abreast with latest actuarial development tools and techniques in order to conduct analysis in an informed manner.
    • Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
    • Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
    • Plan for own task execution and advises on improvements related to area of specialisation.
    • Completes actuarial tasks that are relatively granular with detailed output requirements defined
    • Performs data checking and validation work
    • Applies analytical tools and techniques, including model building, to solve actuarial problems
    • Adheres to spreadsheet standards and maintains audit trails.
    • Builds a basic understanding of general actuarial insurance knowledge, e.g. statutory reserving and capital requirements, IFRS reporting, product pricing etc.
    • Builds a basic understanding of company specific knowledge, e.g. product knowledge, company structure, business rules, policies, processes etc.

    Customer

    • Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

    Finance

    • Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.

    Learning and Growth

    • Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
    • Contribute positively to own area-specific knowledge improvement associated with area of specialisation.
    • Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

    Governance

    • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
    • Adheres to Actuarial Guidance Notes and any other applicable regulations.

    Competencies

    Liberty Values

     

    Technical Competencies

    • Research and Information Gathering (Basic)
    • Quantitative Skills (Intermediate)
    • Modelling (Basic)
    • Statistical and Mathematical Analysis (Intermediate)

    Behavioural Competencies

    • Professional/Technical learning (Basic)
    • Organisation and Attention to Detail (Basic)
    • Interpersonal Effectiveness (Basic)
    • Problem Solving and Analysis (Basic)
    • Teamwork and Cooperation (Basic)
    • Relationship Management and Networking (Intermediate)
    • Customer Orientation (Basic)

    go to method of application »

    Technical Manager - Group Functions and Middleware

    Purpose

    Manages delivery of key strategic initiatives by engaging with specialist teams and working with individual specialists to maximise productive resource utilisation whilst ensuring individual job challenge and personal growth of team members.

    Key Responsibilities

    • Technical guidance to team and IT partners.
    • Assist and guide architectural roadmap for teams.
    • Collaborate with business and IT partners.
    • Provide technical and line manager support for developers in the team including performance management.
    • Play a key role in helping #OneIT achieve Liberty’s North Star digital ambitions.
    • Assist the Developer Chapter in driving and implementing key initiatives.

    Minimum Experience

    • 5-10 years IT Application Development Experience with strong leadership experience
    • Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
    • Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
    • Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.
    • Maintains a professional and mature approach to solving managerial and complex personal and interpersonal issues.

    Additional Minimum Experience

    • Answers difficult or challenging questions about a particular project or a technical direction by providing or finding answers to technically ambiguous or challenging issues.
    • Manages ambiguity and makes tough choices by keeping in mind the big picture whilst simultaneously understanding the high-level engineering details.
    • Provides the team with a sounding board to help resolve difficult engineering problems. and makes insightful and relevant suggestions on how to solve engineering challenges.
    • Reviews the decisions the team makes to ensure consistency and alignment with the vision and strategic direction. Adjusts decisions by using team members suggestions and validates best solutions.
    • Exemplifies technical excellence and productivity for the rest of the team. Team members look to emulate technical manager as mentor for technical excellence, guidance judgement, counsel and maturity in solving business software engineering projects.

    Minimum Qualification

    • Bachelors Degree (preferably Computer Science)
    • Skilled in Agile(SaFE) methodology a bonus

    Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose

    go to method of application »

    Branch Manager: Durban

    Purpose

    To plan, manage and monitor the implementation of branch management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

    Minimum Experience

    3 - 5 years experience in a similar environment, of which 1 - 2 years at junior management level

    Minimum Qualifications

    Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

    Additional Minimum Qualifications

    Outputs

    Process

    • Develop market position through the identification of target markets, building relationships and negotiating and closing business deals.
    • Plan for, manage and ensure the effective administration of area related support services in alignment with team and individual performance objectives.
    • Manage business retention through the application of various sales techniques such as rate negotiations, product comparisons and changing perceptions.
    • Ensure customer understanding of org. brand messages, products and services in order to facilitate messages appropriately and successfully.
    • Manage branch operations.
    • Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
    • Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
    • Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.

    Customer

    • Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.

    Finance

    • Identify solutions to enhance cost effectiveness and increase operational efficiency.
    • Compile a budget aligned to the operational or area specific delivery of plans; monitor and report on variances and make sure that planned objectives are reported, escalating any deviations.

    Learning and Growth

    • Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
    • Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.

    Governance

    • Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
    • Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure.

    Competencies

    Liberty Values

    Technical Competencies

    • Legal Compliance (Sales) (Intermediate)
    • Risk Awareness (Intermediate)
    • Sales life cycle management (Proficient)
    • Conflict Resolution (Intermediate)
    • Efficiency improvement (Intermediate)
    • Functional Policies and Procedures (Intermediate)
    • Operations Management (Proficient)
    • Product and/or Service Knowledge (Intermediate)
    • Sales management (Proficient)
    • Budgeting and Expenditure Control (Intermediate)

    Behavioural Competencies

    • Persuading and Influencing (Intermediate)
    • People Management and Empowerment (Intermediate)
    • Interpersonal Effectiveness (Intermediate)
    • Problem Solving and Analysis (Intermediate)
    • Strategic Insight and Capability (Intermediate)
    • Teamwork and Cooperation (Intermediate)
    • Judgment and decision making (Intermediate)
    • Communicating with Impact (Intermediate)
    • Relationship Management and Networking (Intermediate)
    • Customer Orientation (Intermediate)

    go to method of application »

    Payments Agent

    Purpose

    To deliver payments administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

    Minimum Experience

    1 - 2 years experience in a similar environment

    Minimum Qualifications

    Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

    Additional Minimum Qualifications

    Outputs

    Process

    • Administer and process payments and receipt tasks and activities in alignment with performance objectives.
    • Contribute to the provision of a comprehensive admin. service through the correct interpretation and application of procedures to optimise delivery.
    • Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
    • Apply quality assurance principles in order to ensure the authorisation and release of payments in a timely and efficient manner.
    • Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
    • Support financial transactions by providing administrative support services in line with set standards.
    • Answers customer questions, such as current rates and date fund payments were issued.
    • Initiate and fulfill payments according to the payment rules.
    • Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
    • Proactively identify problems, apply known solutions and escalate more difficult problems.
    • Plan for task execution and adjust priorities against an established plan.

    Customer

    • Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
    • Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

    Finance

    • Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

    Learning and Growth

    • Contribute positively to own area-specific knowledge improvement.

    Governance

    • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

    Competencies

    Liberty Values

    Technical Competencies

    • Financial Management (Basic)
    • Financial Control (Basic)
    • Product Related System Application (Basic)
    • Query resolution (Basic)
    • Financial Administration (Basic)
    • Financial Acumen (Basic)

    Behavioural Competencies

    • Organisation and Attention to Detail (Basic)
    • Interpersonal Effectiveness (Basic)
    • Problem Solving and Analysis (Basic)
    • Teamwork and Cooperation (Basic)
    • Communicating with Impact (Basic)
    • Relationship Management and Networking (Intermediate)
    • Customer Orientation (Basic)

    go to method of application »

    Senior Specialist: Technical Services

    Purpose

    To provide advice in the development & implementation of planning & associated processes, methods and techniques; enabling the maintenance & support of the use of non-production environments through the provisioning of data, test packs & batch runs.

    Minimum Experience

    3 - 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

    Minimum Qualifications

    Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

    Additional Minimum Qualifications

    Outputs

    Process

    • Identify, diagnose and recommend improvements and provide specialist advice and support; ensuring that solutions are appropriate and effective.

    • Use practical knowledge and theoretical guidelines, to diagnose area of specialisation problems and generate workable solutions.
    • Advise on and maintain mainframe data files in development; creating new files and modify existing files as per user requirements.
    • Effectively execute batch jobs in the non-production environments; on request and to simulate production schedules.
    • Extract or copy data for use by development and testing resources and maintain the viability of data by doing refreshes and re-extracts.
    • Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
    • Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
    • Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.

    Customer

    • Provide sound consulting services and recommendations based on customer and client needs, current information and trends analyses.
    • Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

    Finance

    • Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.

    Learning and Growth

    • Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

    Governance

    • Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.

    Competencies

    Liberty Values

    Technical Competencies

    • IT Systems (Proficient)
    • Trouble Shooting Ability (Proficient)
    • Technical Analysis (Proficient)
    • Data Management (Proficient)
    • Research and Information Gathering (Intermediate)

    Behavioural Competencies

    • Professional/Technical learning (Intermediate)
    • Analytical Thinking (Intermediate)
    • Relationship Management and Networking (Intermediate)

    go to method of application »

    Administrator: Workforce Planner

    Purpose

    To deliver workforce planning administrative services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

    Minimum Experience

    1 - 2 years experience in a similar environment

    Minimum Qualifications

    Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

    Additional Minimum Qualifications

    Outputs

    Process

    • Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
    • Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures.
    • Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
    • Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
    • Proactively identify problems, apply known solutions and escalate more difficult problems.
    • Plan for task execution and adjust priorities against an established plan.

    Customer

    • Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
    • Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

    Finance

    • Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

    Learning and Growth

    • Contribute positively to own area-specific knowledge improvement.

    Governance

    • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

    Competencies

    Liberty Values

    Technical Competencies

    • Query resolution (Intermediate)
    • Human Resource Consulting (Basic)
    • Talent Management (Basic)
    • Legal Compliance (HR) (Basic)
    • Standard operating procedure compliance (Intermediate)
    • Knowledge of HR Policies & Procedures (Intermediate)
    • Administration (Intermediate)

    Behavioural Competencies

    • Organisation and Attention to Detail (Basic)
    • Interpersonal Effectiveness (Basic)
    • Problem Solving and Analysis (Basic)
    • Teamwork and Cooperation (Basic)
    • Communicating with Impact (Basic)
    • Relationship Management and Networking (Intermediate)
    • Customer Orientation (Basic)

    go to method of application »

    Snr Specialist: Sales

    Purpose

    To provide specialist advice and support in sales, enabling the provision of sound sales expertise.

    Minimum Experience

    3 - 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

    Minimum Qualifications

    Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

    Additional Minimum Qualifications

    Outputs

    Process

    • Make recommendations to existing products based on market needs, product performance and competitor analysis to increase sales volume and profitability.
    • Ensure business retention through the development of applicable sales techniques such as rate negotiations, product comparisons; changing perceptions.
    • Review the effectiveness of operational org. performance processes and procedures and make improvement recommendations.
    • Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions.
    • Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
    • Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
    • Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.

    Customer

    • Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

    Finance

    • Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.

    Learning and Growth

    • Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

    Governance

    • Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.

    Competencies

    Liberty Values

    Technical Competencies

    • Negotiation and persuasion skills (Proficient)
    • Sales life cycle management (Proficient)
    • Research and Information Gathering (Intermediate)
    • Insurance principles and practice (Proficient)
    • Reporting and Interpretation (Intermediate)
    • Customer Advice (Technical) (Intermediate)
    • Product Development (Intermediate)
    • Insurance products and services (Proficient)

    Behavioural Competencies

    • Persuading and Influencing (Intermediate)
    • Professional/Technical learning (Intermediate)
    • People Management and Empowerment (Intermediate)
    • Interpersonal Effectiveness (Intermediate)
    • Problem Solving and Analysis (Intermediate)
    • Teamwork and Cooperation (Intermediate)
    • Communicating with Impact (Intermediate)
    • Relationship Management and Networking (Intermediate)
    • Customer Orientation (Intermediate)

    go to method of application »

    Senior Specialist: Technical Services

    Purpose

    To provide advice in the development & implementation of planning & associated processes, methods and techniques; enabling the maintenance & support of the use of non-production environments through the provisioning of data, test packs & batch runs.

    Minimum Experience

    3 - 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

    Minimum Qualifications

    Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

    Additional Minimum Qualifications

    Outputs

    Process

    • Identify, diagnose and recommend improvements and provide specialist advice and support; ensuring that solutions are appropriate and effective.
    • Use practical knowledge and theoretical guidelines, to diagnose area of specialisation problems and generate workable solutions.
    • Advise on and maintain mainframe data files in development; creating new files and modify existing files as per user requirements.
    • Effectively execute batch jobs in the non-production environments; on request and to simulate production schedules.
    • Extract or copy data for use by development and testing resources and maintain the viability of data by doing refreshes and re-extracts.
    • Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
    • Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
    • Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.

    Customer

    • Provide sound consulting services and recommendations based on customer and client needs, current information and trends analyses.
    • Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

    Finance

    • Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.

    Learning and Growth

    • Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

    Governance

    • Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.

    Competencies

    Liberty Values

    Technical Competencies

    • IT Systems (Proficient)
    • Trouble Shooting Ability (Proficient)
    • Technical Analysis (Proficient)
    • Data Management (Proficient)
    • Research and Information Gathering (Intermediate)

    Behavioural Competencies

    • Professional/Technical learning (Intermediate)
    • Analytical Thinking (Intermediate)
    • Relationship Management and Networking (Intermediate)

    Method of Application

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