Latest Recruitment at Assupol

Main Purpose

• To recruit, maintain and develop sales representative and brokers and set targets.

Develop and maintain sales and marketing plan

• Develop an integrated sales & marketing plan
• Implement and align marketing plan with regional plan and submit to management
• Review and update strategic plan on a regular basic
• Compile report on progress made on strategic plan
• Communicate strategic plan to sales representatives

Perform recruitment and selection process for sales representative

• Advertise and market representative positions through presentations
• Select applicants in accordance with FSCA requirements implementation of assessment selection battery

Conduct training to sales representative

• Facilitate the pre-course and post-course training
• Responsible for on-the-job assessment of representatives

Conduct coaching process

• Give technical support and motivation to representatives
• Coach representatives on improving their selling skills
• Provide recognition through performance management system

Conduct training to brokers

• Ensure brokers are equipped with sufficient office documentation e.g. application forms
• Handle administration queries on behalf of dedicated brokers
• Check business methods of dedicated brokers and advise accordingly
• Update brokers on Assupol products and services regularly
• Ensure computer software of brokers are up to date in respect of Assupol products and services
• Build professional business relationships with brokers 

Identity and develop new and current markets

• Identify, penetrate and develop new markets
• Negotiate stop order markets
• Maintain contacts with key decision makers and insurance industry resources (new and existing)
• Retain and increase market share in existing markets
• Manage the business retention
• Conduct products presentations in the market

Maintain production targets and retain business

• Ensure and monitor set production targets are achieved
• Maintain business retention 

Comply with FAIS requirements

• Supervise representative when rendering services under supervision
• Submit supervision evidence to MSSI on a monthly basis
• Mentor and train supervisee to ensure that they have a proper understanding of products
• Observe meetings between representative and clients 

Compliance

• Complaints
• Number of complaints Received
• Number of complaint referred for investigation (Forensic)
• Number of complaints referred for Debarment Hearing based on outcome from debarment Committee

Training and Awareness

• Refresher Training
• New Product Training
• Record of Advice
• Financial Needs Analysis
• Completion of the application forms

Other

• Adhere to code of conduct
• Adhere to TCF
• Comply with risk and audit requirements
• Display the values and culture
• Provide leadership to your team to assist them in achieving their target

Requirements
Knowledge and Skills 
Formal Education

• Matric

Relevant Qualification (recognised by the FSCA)

• Technical/Legal Certification
• Regulatory Examination Level 5: Representatives
• Regulatory Examination Level 1: Key Individuals
• Class of Business (Long Term Insurance and Investments) (Depending on Date of Appointment as Key Individual in the industry)
• CPD

Experience

• 1 year management and oversight experience in categories A, B1, B2, C, B1-A, B2-A and retail pension funds
• 2 years Project Management
• 2 years Insurance industry
• At least 1 years advice and intermediary experience in category A, B1, B2, C, B1-A, B2-A and retail pension funds

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Duties & Responsibilities:

Manage claims administration: individual life and group scheme policies

• Implement standard operating procedures for all claims received within the claims department.
• Management of efficient and effective administration of all claims at Head Office and branch level according to best practice
• Ensure quality claims assessment is rendered to all clients of Assupol
• Ensure written communication is done professionally and validate the correctness thereof
• Monitor and control claims processes and procedures
• Identify possible gaps in processes and procedures and provide solutions to management
• Oversee branch Office procedures are in line with Head Office procedures
• Implement processes and procedures for the detection of fraud activities on claims
• Provide inputs on dispute claims with Assupol Risk Committee
• Provide inputs on ex-gratia payments in agreement with Senior Manager: Claims
• Keep abreast with changes and updates of the industry
• Manage payment turn-around time of finalized claims (TCF)
• Sign-off and approve claims payments (TCF)
• Ensure clients are treated fairly the claims journey

Manage performance and development of staff

• Identify development areas for all staff in the department and provide guidance thereof
• Evaluation on performance of staff
• Ensure all new employees are inducted into the department

Provide Reports to Senior Manager: IL Claims Administration

• Oversee the maintaining of allocated registers within the department
• Compile reports for manager on claims activities
• Compile internal audit findings report with feedback and planning to Snr Manager on monthly basis
• Compile analysis report on claims scenarios to Snr manager on monthly basis

Implementation of claims workflow and audits

• Implement processes are followed and completed for audits taking place from Re Insurers as well as internal and external auditors
• Provide feedback on audit findings to Snr Manager
• Provide feedback to Snr Manager on steps taken to ensure claims processes are followed in claims administration
   

Requirements
Formal Education:

• Degree: B: Business Management/relevant
• RE1 & RE 5
• Registration as a Key Individual
• 60 or 120 credits on NQF level 5 (Depending on the date of appointment in the industry)

Experience:

• 5 Years’ Experience in long term insurance claims; At least  2 years in Management

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Description
Operate printing  

• Printing is deliver timeously
• Spot checks on the printing is done correctly prior to delivery 
   

Operate binding

• Binding documents with quality and deliver timeously
   

Perform bulk postage

• Prepare all external letter for postage

Requirements

Formal Education: 

• Matric

Experience:

• 6 months - Facilities management
• 1 year - Printing Equipment
• 1 year - Printing Operations 

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Description
 Contribute to the Growth the Value of New Business

Development and implementation of the Key Account Strategy in alignment with the National Sales Strategy.

• Analysis of the overall growth market opportunity landscape (new and existing markets/worksites) and establish strategies to exploit identified  opportunities
• Analysis of competitor activity and/or actions within key Assupol markets and establish defensive and/or counter strategies against competition
• Acquisition of new worksites – guided by defined client profile and strategy.
• Review the performance of all key markets and implement improvement plans
• Monitor the withdrawal performance per Market
• Oversee and monitoring of collection persistency per Market.
• Oversee the implementation of retention initiatives at Markets/Worksites
• Manage implement agreed initiatives to achieve production targets and deliverables

Distribution and Market Activity Management

• Contribute to the management of distribution channel in line with National strategic objectives
• Monitor the effective management of resources
• Oversee and monitor the Distribution and Marketing activities all key markets
• Develop and oversee a plan to penetrate markets and diversify Products as per set target
• Identify and monitor the facilitation of up and cross-selling opportunities within new and existing markets
• Oversee the Stakeholder management and engagement both internally and externally

Oversee the Efficiency Management

• Effective management of resources
• Effective resource planning for the short and long term
• Promote the Digital drive to Stakeholders and Clients
• Oversee the management of the National projects that are in line with the Key Account Management mandate

 Management of Key Account Management Function

• Management of Key Account Management staff compliment
• Management of Key Account Management budget and expenses
• Management of Key Account Management Stakeholder relations

Oversee and Manage the Regulatory Requirements

• Monitor the adherence to legislative requirements, Assupol and Markets processes, procedures and policies
• Quality and relationship management of the Markets
• Full compliance to legislative requirements

Reporting obligations

• Submit Monthly KAM reports to MANCO and Sales Committee
• Participation in Sales meetings

Requirements
FORMAL EDUCATION

• 3-year tertiary qualification (Business/Commercial/Management/Marketing) 

TECHNICAL/ LEGAL CERTIFICATION 

• RE 5 
• RE 1 (advantage)

EXPERIENCE  

• 5-8 years’ experience in the Insurance Sector or Financial Services Industry, preferably within the worksite marketing environment.
• 5 years Key Account Management and stakeholder experience.
• Market and business development experience 
• 3-5 years Sales management experience 
• 2 years Internal and External Client Networking

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Description

• To recruit, maintain, develop sales representative, and set targets within Cornerstone Regions.

 Plan and Implement Sales plan at Area level

•  Develop sales plan to attain set goals/targets
•  Communicate the sales plan to sales teams
•  Identify & agree on individual roles and responsibilities
•  Recruit resources according to HR Plan
•  Implement & monitor company policies & procedures related to sales
•  Manage sales staff performance monthly
•  Evaluate progress against goals monthly

 Expense Budget

•  Participate in Regional budgeting process 
•  Monitor expenses against budget related sales
•  Track deviation, investigate reasons & recommend corrective action
•  Prepare management report on deviations

Develop & Sustain Customer & Stakeholder relations 

•  Intervene on customer queries & concerns
•  Gain understanding of stakeholder impact on area business
•  Understand impact of stakeholder policies on area business
•  Deploy the correct interactions and processes

Communication management

Implement agreed regional communication plan which includes:

•  Stakeholder analysis (who’s who?)
•  Knowledge of different markets 
•  Company themes/messages

Manage Area Office, Administration & Client Services 

•  Manage Area sales, staff – recruitment, selection, training & development, performance management, etc.
•  Visits to districts/sites
•  Liaise with Regional Administration on training needs & support
•  Render service in terms of client service/administration when required
•  Ensure fair treatment to customers (TCF)

Risk Management

•  Identify sales related risks
•  Assess the risk
•  Implement control measures
•  Monitoring
•  Reporting

 

Requirements
FORMAL EDUCATION

•  Matric 
•  Relevant Qualification (recognised by the FSCA)

TECHNICAL/LEGAL CERTIFICATION

•  30 or 60 credits on NQF level 2 (Depending on the date of appointment in the industry) or
•  60 or 120 credits on NQF level 5 (Depending on the date of appointment in the industry)

EXPERIENCE   

•  1year relevant management experience
•  1 year Insurance industry  
•  At least a year advice and intermediary experience in category A (Assistance business)

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Duties & Responsibilities:

Perform underwriting on individual life policies

• Perform underwriting of policy applications and amendments according to policies and procedures by phoning clients and obtaining all medical information e.g. evaluate information provided (medical, occupational) and make a decision as to what terms will/can be offered to the applicant by making  use of the QUIRC and AIMS systems.
• Override QUIRC decision if and when necessary.
• Provide underwriting decision to client telephonically (decline, loaded, excluded)
• Liaise with re-insurers, medical practitioners and other external parties on underwriting matters
• Comply with legislation and ASISA protocols (TCF)
• Placements of ASISA listings (serious medical conditions on central register)
• Liaise with clients (i.e. policy holders, branch and sales staff) (TCF) to obtain all medical information by means of questions generated by the QUIRC underwriting system.

Perform new business administration on individual life policies:

• Place request for pathology nurse services to draw blood, Write and send “HIV+ letters” to doctors
• Write and send reasons for loadings and/or declined cases to doctors
• Ensure that correct correspondence, SMSs are sent to branch, intermediary, sales manager and client.

Assist with complaints resolution and compliance (TCF)

• Monitor the timeously resolution of complaints in accordance with the complaints resolutions policy

Requirements
Formal Education

• Grade 12

Technical Certification

• RE1 & RE 5 (advantage)
• 60 or 120 credits on NQF level 5 (Depending on the date of appointment in the industry) (advantage)
• Underwriting certificate (advantage)

Experience

• 2 Year Experience in long term insurance underwriting
• Medical and medical underwriting background (advantage)
• 2 years administrative experience