Latest Jobs at Discovery Limited

Key Purpose

• The successful candidate will be responsible for the administration and support services for the sales call center.

Areas Of Responsibility May Include But Not Limited To

• Following broad job functions:
• Administration and support for the sales teams to ensure sales are activated.
• Capturing of sales information accurately.
• Meeting deadlines to ensure the activation of new business sales timeously.

Competencies

• Takes initiative and works under own direction
• Adapts to the team and works well in team environment
• Easily establishes good relationships with people
• Writes and speaks fluently, clearly, correctly and convincingly
• Expresses opinions, information and key points of argument clearly and avoids unnecessary use of jargon or complicated language
• Projects credibility
• Develops job and product knowledge and expertise through continual professional development
• Probes for further information for greater understanding of a problem
• Demonstrates an understanding of how one issue may be part of a much larger system
• Produces a range of solutions to problems
• Manages time effectively and works strategically to realize organizational goals
• Focuses on customer needs and satisfaction
• Follows policies and procedures
• Works productively in a pressurized environment
• Managing all queries through to resolution
• Co-ordination of own administration
• Maintaining accurate details and statistics of all queries
• Providing product information to all Discovery clients in line with standards and protocols
• Ownership and accountability of all telephonic and written queries
• Processing online service quotes
• Processing service changes/admin online and over billing periods
• Ensuring resolution to first time queries

Qualification And Skills

• Matric
• 2 – 3 Years Discovery Health or life Administration experience or similar experience
• Excellent Communication skills (verbal and written)
• FAIS accreditation – NQF 4 or 5 FAIS credits an advantage
• Regulatory exams (RE5) an advantage
• Good Excel and Word skills
• 2 - 3 years experience as a personal assistant would be advantageous

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About Discovery Life

• Discovery Life is an ever growing fast-paced and dynamic environment that provides innovative risk assurance to individual clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

• Call Cent duties within an Outbound Call Centre Environment

The successful applicant will be responsible for but not limited to the following broad job functions:

• Timely scheduling of appointments with clients and nurses for completion of medicals to finlaize underwriting process.
• Dealing with e-mail queries, and telephonic queries - Telephone calls, Maintaining SLA's.
• Liaise with Brokers/ Office Managers to ensure clients are reachable and seen for medicals in order to provide quality customer service.

Competencies and Skills

• Strong customer service-focus
• Strong verbal and written communication skills with an ability to influence effectively
• Analytical and attention to detail
• Resourceful problem solver
• Interpersonally agile with excellent relationship building skills
• Systematic and organised with an ability to plan and prioritise effectively
• Flexible, with an ability to work under pressure and adapt to change
• Good team player
• Results and deadline-driven
• Quick learner

Education and Experience
Essential

• Matric
• 1-2 years Call Centre experience
• Computer Literacy: MS Excel, Outlook and Word

Advantageous

• 1-2 years Insurance Industry experience
• 1-2 years experience in an Admin Role
• Previous exposure to Discovery in house systems e.g. SAM & Paradigm

Technical Skills and Knowledge
Essential

• Microsoft Office Proficiency - Intermediate Level
• Excellent Interpersonal Skills.