Latest Jobs at Altron Bytes Systems Integration

KEY ACCOUNTABILITIES / RESPONSIBILITIES:

The Senior Developer is responsible for the implementation of the design and the testing and maintenance of solutions.  Specifically:

• Strong working knowledge of the design and implementation of solutions within your primary competency;
• Contribution to the planning of delivery of solutions;
• Assisting colleagues in terms of functionality and technical requirements;
• Code and test the solution based on the architecture designed by project seniors.  This includes, but is not limited to, platform configuration, reporting and database development;
• Produce detailed specifications;
• Preparation of detailed, accurate documentation which provides a description of the functions and operation of the solution that team members can refer to if they need to modify or upgrade the solution. Documentation also provides the basis for operating instructions, guides for users, training programs and marketing guides;
• Maintenance and performance enhancement on existing solutions;
• Input into solution design decisions;
• Direct interaction with customers including training, user acceptance and conducting relevant workshops;
• Continuous testing of work(unit testing) to ensure that it meets the requirements of the specification and identify bugs (errors);
• Use third party applications as chosen by Karabina;
• Keep accurate record of time spent in the performance of your duties;
• Maintain existing skills and acquire new skills as applicable to your job role;
• Come up with innovative approaches to delivering more efficiently;
• This role may entail active project delivery leadership and / or pre-sales engagements;
• Ability to mentor members of the team;
• Driving delivery and task oriented – deliver the required tasks in the expected time frame;
• Escalate any issues timeously and clearly;
• Ensure delivery of solutions within the allocated project timeframes;
• Ensure discrete handling of all business information, particularly where confidential information is concerned;
• Communicate with immediate manager, People Manager, other company department heads and employees, co-workers, clients and other individuals to co-ordinate work activities, review status of work, exchange information, resolve problems or give / receive advice /direction;
• Administration: maintain an updated Microsoft Office Outlook calendar; completion of any required administration timeously (e.g. response on performance reviews): weekly timesheets, etc;
• Travel locally, as required, to conduct the company’s business.

QUALIFICATION:

• Matric certificate - Non negotiable
• Diploma - Informatics (or similar) - Non negotiable
• University degree - Informatics (or similar) - Non- negotiable
• Microsoft certifications - CE - Advantageous
• Course in programming - C# and/or Javascript - Advantageous

EXPERIENCE:

• Microsoft Consulting environment - 5 – 8 years - Non-negotiable
• Leadership - 1 - 2 years - Advantageous

TECHNICAL SKILLS:

• Ability to upskill on relevant technologies and iSPartners chosen third party technologies/ solutions - Non-negotiable
• Knowledge of relevant MS technologies to fulfill daily tasks - Non-negotiable
• Javascript - Non-negotiable
• C# - Non-negotiable
• SSRS - Non-negotiable
• T-SQL Server (t-SQL server) - Non-negotiable
• Plug-ins - Non-negotiable
• CRM Workflow - Non-negotiable
• asp.net (Portal) - Advantageous
• Click dimension - Advantageous
• CRM Online - Advantageous
• CRM Dashboard Reporting - Advantageous
• CRM Goal Metrics - Advantageous
• CRM SharePoint Integration - Advantageous
• Rapid XRM Engagements - Advantageous
• CRM Outlook Client - Advantageous
• Service Oriented Architecture (SOA) - Advantageous
• Windows Communication Foundation (WCF) - Advantageous

Education

• National Diploma: Information Technology (Required)

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JOB PURPOSE

• The Group Executive for Legal is responsible for overseeing and managing the company's legal and compliance functions.
• This role ensures that the company’s operations and business transactions adhere to all relevant laws and regulations, manages risks effectively, and maintains the highest standards of corporate governance and ethics. This role requires a strategic leader with commercial astuteness, strong deal-making capabilities, and experience in mergers and acquisitions (M&A).  
• The incumbent will lead a team of specialists in these areas and provide strategic guidance to the business and its multiple business units.

KEY RESPONSIBILITIES:  

Strategic Responsibilities

• Compliance with legal and regulatory requirements.
• Develop the Altron Legal Strategy in line with the Business strategy.
• Effective management of legal risks and litigation.
• Successful implementation of compliance and risk management programs as related to the portfolio.
• Management of Data Privacy and Security.
• Protection and management of intellectual property assets.
• Strategic legal and business advice on mergers and acquisitions as well commercial transactions.
• Timely and accurate reporting to the Board and senior management.
• Employee engagement and team performance.

Core Responsibilities

Corporate Governance and Compliance within the portfolio:

• Ensure adherence to corporate governance principles and regulatory requirements.
• Develop and maintain corporate governance policies and frameworks.
• Oversee compliance programs to ensure the organization adheres to legal standards and in-house policies.

Contract Management:

• Oversee the drafting, review, negotiation, and management of contracts to ensure the company's interests are protected.
• Implement and maintain effective contract management systems and processes.

Litigation and Dispute Resolution Management:

• Manage litigation and dispute resolution processes to mitigate risks and protect the company’s interests.
• Liaise with external legal counsel as required.

Intellectual Property Management:

• Oversee the protection and management of the company's intellectual property assets.
• Ensure compliance with intellectual property laws and regulations.

Regulatory Affairs:

• Monitor and manage regulatory changes and their impact on the organization.
• Ensure the company’s activities comply with relevant regulatory requirements.

Commercial Astuteness, Deal Making, and Mergers & Acquisitions (M&A):

• Provide strategic legal and business advice on commercial transactions and business development initiatives.
• Lead and support M&A activities, including due diligence, negotiation, and integration processes.
• Develop and execute strategies for deal structuring, negotiation, and closing of commercial transactions.
• Collaborate with business units to identify and assess potential M&A opportunities.
• Ensure all deals align with the company’s strategic objectives and add value to the business.

Ethics:

• Promote a culture of ethics and integrity within the organization.
• Develop and implement ethics programs and initiatives.

Team Leadership:

• Lead, mentor, and develop a team of specialists within this portfolio.
• Foster a collaborative and high-performance team environment.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:  

• Board of Directors
• Group CE, Executives, MD’s
• Senior Management
• Investor Relations and related Stakeholders
• Business Unit Leaders and Functional Executive/Heads
• Relevant Forums set up within Altron to manage the Legal, Risk and Compliance portfolio

Reasons for Interaction:

• Alignment with the Altron Strategy
• Provide sound legal advice and opinions to the Altron Leadership team and Internal Stakeholders
• Regular interaction with key internal team members to keep them informed and updated on Legal, Regulatory or Compliance requirements.
• Collaboration with the Business Leaders to ensure effective support is provided.

External: 

• Consultants and Service Providers
• Regulatory Authorities
• External Legal Counsel, advisors/consultants
• Clients and Investor Relations

Reasons for Interaction: 

• Key liaison with external parties to ensure effective management of SLA’s and service delivery.
• Represent and act on behalf of Altron in any Legal, Risk and Compliance related engagement.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Bachelor’s degree in Law, Risk Management, or related field
• MBA or equivalent qualification    
• Admission as an Attorney or as an Advocate

Years of Experience

• Minimum of 15 years of relevant experience in legal, risk, and compliance roles, with at least 5 years in a senior leadership position.
• Extensive and proven experience in commercial law, M&A transactions, corporate governance, contract management, litigation, with related compliance, and risk management.
• Proven track record of leading and managing high-performing teams.Experience managing Group wide Legal and Compliance functions within a matrix organisation (preferably ICT).

Other requirements

• Executive experience to deliver long term strategies.
• Strategic thinking and problem-solving skills.
• Commercial acumen and business insight
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• High level of integrity and ethical standards.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong analytical and decision-making skills.
• Strong knowledge of regulatory requirements and compliance frameworks.
• Demonstrated skills, knowledge, experience in managing a Group wide Legal, Risk and/or Compliance.
• Strong negotiation, influencing and leadership skills.
• Keep updated on Legal, Risk and compliance trends

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Job Description

• Perform support activities required to support the relevant OEM networking solutions in an infield technical environment.
• Ensuring up-time and availability by providing a professional service at all times to the Customer within SLA.

KEY RESPONSIBILITIES:

• To provide infield support on network solutions, and the associated services. 
• Provide 3rd level Support to team members and clients
• Ensure all calls are carried out timeously and effectively and to the satisfaction of the customer. 
• Ensure that requests for assistance received via the Altron Service Desk are attended to accurately and efficiently. 
• Where required, to provide customers with updates or feedback on calls that is logged on the call logging system. 
• Assist Network team to meet identified SLA’s. 
• Actively support team on common goals and participate in high team performance.  
  Provide 24x7 technology platform and customer support on a rotating basis. 
• Continuous broadening of own technical skills and problem solving 
• Engaging in formal and informal knowledge transfer 
• Time management in accordance with Customer service requests and SLA  
• Ensure that Network Solutions are monitored and proactively managed to required service levels and administered for the customer. 
• To perform support to junior level support engineers for day to day operations 
• Be able to diagnose hardware and software related issues on Network equipment 

Strategic Human Capital Business Partnering.

• To successfully complete all training and to maintain certification requirements to fulfil job specifications

CORE RESPONSIBILITIES:

• Standard Operating Requirements
• Complete all Incidents within SLA requirements 
• Coordinate service request resolution 
• Skills Transfers
• Arrange and have regular Workshops
• Monitor and have Regular firmware upgrades completed for SLA Clients

Staff Leadership and Management

• Build and manage a high performing team by providing leadership, role clarity, training and career development.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Achieve goals set out on AOT through a well-defined and implemented performance review program.
• Develop and implement a training plan in order to build and develop skills within the team.
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive a continuous improvement philosophy.
• Performance manage resources in accordance with HC policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team.
• Promote a ‘Altron centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Governance and Risk Management

• Closed calls (Incidents) within specified priority times (SLA) by the team – target 100% 
• All requests and Projects completed on time by the team - Due Date 
• Make sure that all calls are updated timeously and with full accurate details 

External Parties and Relationship Management

• Manage relationships with Customers and Business partners and act as a trusted advisor.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Network senior to mentor subordinates
• Knowledge and experience transfer
• Reporting / Career development

Reasons for Interaction:

• Ensure the effectiveness of the customer SLA
• To receive tasks, provide feedback and provide guidance

External:

• Network Customers
• Maintain Fast, efficient customer service
• Be a catalogue for Altron

Reasons for Interaction:

• Maintain Network customers SLA

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric, Diploma or Degree

Professional Qualifications

• Cisco Medium / High OEM level certifications ( e.g. CCNP)
• Security experience (Required)
• Meraki experience (Preferred)
• ACI (Preferred)
• WLAN Knowledge

Years of Experience

• Minimum 6 Years.

Other requirements

• Experience in Configuration and maintenance of Networks advanced converged communication & VoIP / IP Telephony systems would be highly beneficial.
• Cloud Knowledge
• Radio and Wi-Fi Knowledge will be beneficial
• SDA and SDWAN knowledge will be beneficial
• TCP/IP protocol stack
• Good troubleshooting skills is essential
• Provide recommendation to the customer to improve systems as well as proactively manage services to ensure failure is pre-empted and resolved before critical.

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Job Description

• Responsible for performing quality assessments of telephonic/electronic  interactions in different departments.
• Conducting coaching and calibration sessions.
• Conducting internal audits, writing reports, and providing improvement recommendations. 
• Performing root cause analysis on problems, and documenting the outcomes.
• Perform training on systems and products.

Key Responsibility Areas:

• To assess and analyse calls in line with our QA framework.
• To assist with coaching and mentoring of staff to improve call quality.
• To provide training or re-training on quality processes when required.
• To assist with other training (product or systems) when required.
• To ensure consistency regarding our calls across the board (greetings, closure, compliance, risk etc)
• To assess whether customer expectations are being met.
• To identify quality and training gaps in the department.
• To conduct weekly calibration sessions in line with current quality or training gaps.
• To perform internal audits in line with SABS ISO 9001:2015 framework.
• To conduct RCA (Root Cause Analysis) against CSI (Customer Service Index), highlighting improvement requirements and Customer Experience
• Calculating and reporting on QA stats using various templates

Essentials

• Good listening and writing skills.
• Report writing
• Data analysis
• Attention to detail
• Holistic thinking in understanding problems and solutions
• Trend analysis
• Understanding the importance of quality.

Advantageous

• Previous QA experience
• ISO9001 experience
• Telephonic assessment analysis
• Process design experience

Educational Requirements & experience needed:

• Matric
• At least 1 year experience in a Call Center Environment.
• At least 1 year quality assurance experience.
• Computer Literate in ALL Office packages (Word, Excel etc.)

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KEY RESPONSIBILITIES:

• Introduction and implementation of all necessary bid procedures, governance and processes
• Assisting to develop a successful strategy for winning a bid, including pinpointing the unique selling points (key differentiators) of the organisation, and understanding the clients' specific requirements
• To manage bids, which includes management of the bid process, coordination of the bid team, and proposals with regards to technical, pricing, solution and commercial content, and ensuring the completeness and correctness of response according to client requirements
• To manage all aspects of proposal preparation, ensuring quality, compelling bids are submitted in a timely manner. Review all client requirements to ensure that they are met in the proposal and collaborate with a wide variety of involved parties to include all necessary information within the proposals
• To arrange and facilitate bid qualification through the understanding of tendering rules, project feasibility; and risk identification and mitigation from a pricing, legal and technical perspective
• To efficiently and effectively manage the deployment of bid resources when they are needed
• To manage the performance of administrators by means of goal setting, performance monitoring, mentorship, and leadership
• Deciding on timeliness and responsibilities and effectively managing the bid process/ activities and associated bid resources according to set deadlines
• Coordinating and facilitating bid strategy and storyboarding sessions to ensure that the right strategy is in place to present the best opportunity to win the bid
• Facilitate price strategy

CORE RESPONSIBILITIES:

• Assist in the management of bid pre-qualifications prior the BNB
• In collaboration with the deal owner, identify: resources required to respond to the tender; areas of concern into contractual issues; risks to the company; partner/supplier issues; value add to the existing requirements; win themes; compliance to the delegation of authority as applicable; ensure that the response is in compliance with bid process and all applicable Altron TMT policies and procedures
• Assist in compiling a presentation addressing all the relevant information required to make a decision at the BNB and SAR
• Schedule and attend the BNB and SAR, inviting all relevant reviewers as per the Delegation of Authority and ASI MD requirements
• Schedule and chair a bid kick-off meeting to assign and agree responsibilities and timelines into bid management
• Manage the proposal schedule in such a way that the response is delivered on time to the client
• Electronically file all approvals, conditions etc. and save all bid documents and bid e­mails on the bid office designated back-up/ replication site
• Provide weekly proposals submitted status reports to Bid Office Manager
• Responsible to ensure a quality response document in terms of grammar and meeting client requirements
• Build a proposal schedule identifying all actions (Annotated Outline) that needs to take place up to the proposal closure stage
• Ensure that the financial team and deal owner addresses all financial issues - acting as a link between the deal owner and financial team
• Manage the bid process in accordance with the ISO procedures
• Ensure that legal and deal owner addresses all legal issues - acting as a link between the deal owner and legal
• Responsible for identifying requirements so that the bid team can deliver on the RFx requirements
• Manage the resources, including virtual resources, to deliver a response that will address the client requirements
• Manage the response team in such a way that it enhances team spirit and team collaboration (to get the best out of every team member)
• To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework

COMMUNICATIONS & WORKING RELATIONSHIPS:

• Internal:
• Sales
• Presales
• Pricing
• Executive Management
• Legal
• Human Resources
• Marketing
• Risk and Compliance

Reasons for Interaction:

• Key stakeholder engagement during the bid process
• Escalation
• Risk mitigation
• Approvals and authorisations
• Relationship building

External:

• Customer
• Subcontractors
• Partners
• Vendors

Reasons for Interaction:

• Key stakeholder engagement during the bid process
• Escalation
• Risk mitigation
• Approvals and authorisations
• Relationship building
• Bid Correspondence

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric essential
• A Bachelors Degree in Business Management, Marketing, Sales Management or similar would be advantageous
• Mastery in Microsoft Word (tables, formatting, fonts, graphics, etc.)
• Advanced in Microsoft PowerPoint (tables, formatting, fonts, graphics, etc.)

Professional Qualifications:

• Preferably APMP Foundation or Practitioner
• Preferably Degree level qualification or equivalent work experience

Years of Experience:

• Minimum of 10 years' experience in the bid office environment, managing large value, complex, multi-workstream proposals across the Public, Private, Commercial and Financial Sectors
• Other requirements:
• Excellent written and verbal communication skills
• Creative and innovative thinking
• Problem-solving skills
• An interest in the sector in which your employer operates, coupled with a willingness to keep up to date with industry trends, regulations and legislation
• Commercial thinking

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Key Responsibilities:

• Design and implement Genesys Cloud contact center solutions based on business requirements and best practices.
• Configure and customize Genesys Cloud components including IVR, routing strategies, queues, and reporting.
• Integrate Genesys Cloud with other enterprise systems such as CRM, workforce management, and telephony platforms.
• Provide technical leadership and guidance to junior engineers and support teams.
• Collaborate with stakeholders to gather requirements, assess needs, and recommend solutions.
• Perform troubleshooting and issue resolution for Genesys Cloud platform and related integrations.
• Stay updated on the latest Genesys Cloud features, enhancements, and industry trends.
• Drive continuous improvement initiatives to optimize contact center performance and efficiency.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field.
• Minimum of 5 years of experience in designing, implementing, and supporting Genesys Cloud contact center solutions.
• Strong expertise in Genesys Cloud platform, including configuration, administration, and troubleshooting.
• Proficiency in programming/scripting languages such as JavaScript, Python, or Java.
• Experience with cloud technologies and deployment models (AWS, Azure, etc.).
• Excellent communication skills with the ability to interact effectively with stakeholders at all levels.
• Genesys certifications (e.g., Genesys Cloud Certified Professional) preferred.
• Proven track record of delivering successful Genesys Cloud projects on time and within budget.
• Ability to work independently as well as collaboratively in a fast-paced environment.

Education

• National Certificate Level 4 (N4) / Grade 12 (Required)

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Job Description

• As a Sales Specialist, you are responsible for managing the business relationships with Altron larger and smaller accounts that reside within the Enterprise team. The Enterprise team is responsible for engaging with number of accounts that Altron has selected and that you will be responsible for bringing on, in order to develop strategies that ensure strategic partnerships with these organizations to generate revenue across multiple financial years and across the Software Engineering portfolio of Altron.
• You will be required to understand and anticipate customer’s needs and ensure the necessary account strategies and activities are in place to achieve targets for each account. Your understanding of your customers business, short- and long-term priorities, influencer and decision-makers and specific procurement processes will ensure you are the key point of contact for this Portfolio within the Altron business, and broader Altron Group. On a quarterly basis you will use this account understanding to align both internal support (Marketing and Practice Leads) and external support (Altron Group and) to bring value to your customers and grow your account revenue.
• The Sales Specialist, will be entrenched heavily within their accounts and will show account success by generating revenue, increasing customer engagement to drive customer loyalty and highlighting Altron success within the account.
• An Altron Sales Specialist is constantly keeping up to date with Software Engineering technologies, Industry Trends and Business news in order to constantly be relevant to their Accounts.

Must have experience in Solution Sales within a Software Engineering environment.

KEY ACCOUNTABILITIES / RESPONSIBILITIES

The Sales Specialist has the key responsibility of acquiring new business and growing revenue in existing accounts.  Specifically:

Business Acquisition (new and existing accounts) – external focus:

• Working with a named list of enterprise accounts within their defined territory.  You will be responsible for both developing new business, handling existing business and be continuously looking for expansion opportunities.
• A successful Solution Sales Specialist will consistently deliver Software Engineering ACV quotas, on a quarterly and yearly basis. You will be committed to consistently reach the numbers, and overachieve the number.
• Working with different resources within Altron to reach maximum account penetration, you will strategically work on account planning, market strategy and opportunity management.  The aim is to grow Altron footprint within defined accounts across all competencies and nurture long term relationship
• Negotiating pricing and business terms with large commercial enterprises by selling value, and being able to engage with our different business areas.
• Leveraging and collaborating with our KAM, pre-sales and consulting services teams, in-house as well as our partner services resources, to best position Altron’s offering in the market.
• Identify potential and existing customers, understand their needs and challenges and provide the appropriate Altron solutions to meet those needs.
• Customer solution selling focus across all Altron competencies and service lines.
• Work closely with Marketing and Business Unit teams to ensure professional delivery focused value-based selling
• Grow strategic alignment with customers (medium to long term focus) and update Altron Business Leads on the progress of this.
• Demonstrate the business value of Altron solutions and software across all business lines and roles within your customers.

Sales Excellence (internal focus):

• Solution pricing – working closely with pre-sales resources and Business Unit Leads in each competency for accurate and competitive pricing
• Proposal preparation – quality, professional proposals as defined by Sales Excellence
• Proposal submission
• Work with consulting services delivery team to ensure seamless transitioning from sales to delivery
• Meet your ACV targets by building a strong pipeline and accurate business forecast.
• Working closely with your Territory Lead and Sales Excellence you will effectively and accurately report on pipeline and forecasts in line with business requirements.
• Using our sales methodology and processes effectively, which will support you from prospect to closure, leading you to success in your role.
• Capture specific opportunity and customer intelligence into the Altron CRM system.
• Provide evidence of Altron success to your customers (and the broader Altron team) – provision of blogs and case studies
• Being a strong ambassador of our brand, through your internal and external interactions.

QUALIFICATION REQUIRED:

• Grade 12 and relevant Diploma advantageous.

EXPERIENCE REQUIRED:

8 + years hands on experience in the below:

• Strong and proven experience in new business development and account management within a Consulting Services environment
• Proven experience in commercial contracting with customers (using creative problem solving / techniques)
• Enterprise selling experience in a B2B environment
• A strong background of managing and developing an account load, across a variety of sectors.
• Strong executive presence and polish, comfortable with working at the C Suite.
• Unshakeable and genuine understanding of the importance of forecasting commitments and forecasting accuracy.
• Consistent track record of sales success and knowledge with prospects and customers in the territory.
• Relevant technology experience.

SKILLS SPECIFIC TO THE ROLE (KNOWLEDGE OF TECHNOLOGIES OR METHODOLOGIES)

SKILL and IMPORTANCE

• Microsoft CRM (Internal use) - Advantageous
• Microsoft PowerPoint - Non-negotiable
• Presentation Skills - Non-negotiable
• Client Needs Assessment (white boarding) - Non-negotiable
• Microsoft Office - Non-negotiable

MINDSET / BEHAVIOUR - DESCRIPTION

• Customer Focus - Investigates and takes action to meet customers’ current and future needs.
• Negotiation and Conflict Management - Negotiates or mediates sound agreements in business or organizational situations where there is disagreement or difference in interests
• Action Oriented - Pursues work with energy, drive, and a strong accomplishment orientation
• Dealing with Ambiguity - Works effectively in situations involving uncertainty or lack of information, and responds flexibly to change.
• Integrity and Trustworthiness - Behaves according to high ethical business principles and values.
• Drive for Results - Continually focuses on achieving positive, concrete results contributing to the company’s business success.  Closing sales opportunities successfully.
• Communication Skills - Writes, speaks, and presents information effectively and persuasively across communication settings.
• Self-Development - Embraces a philosophy of life-long, on the job learning – always checking in on the latest and greatest. Actively seeks to understand his/her own strengths and weaknesses and works continuously to improve.
• Empathetic - Open minded, inclusive, kind, empathetic and willing to help others raise their game
• High EQ - Understands that speaking her/his mind requires equal parts brains (what to say), thoughtfulness (when to say it), and caring (how it’s said)
• Grit - Deploys multiple strategies to overwhelm the problem with resources. Thinks creatively, and leverage other people’s good ideas
• High Moral Code - Always does what’s right.  
• Humble - Self-reflective and open to coaching 
• Representing the Company - Projects a positive and professional image of the Company in all contacts.

Education

• National Certificate Level 4 (N4) / Grade 12 (Required)

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Responsibilities:

Implementation and Configuration:

• Lead the implementation and configuration of Kronos Workforce Management modules based on business requirements
• Customize and optimize Kronos applications to meet organizational needs
• Facilitate seamless integration with existing systems and applications

System Maintenance and Support:

• Provide ongoing support for the Kronos system, troubleshooting issues, and resolving technical problems
• Perform regular system updates and maintenance tasks to ensure optimal performance
• Collaborate with IT and HR teams to address user inquiries and concerns

Business Analysis:

• Work closely with business stakeholders to understand workforce management needs
• Analyze and document business processes to identify opportunities for improvement
• Translate business requirements into Kronos system configurations (survey)

Training and Documentation:

• Develop and deliver training programs for end-users on Kronos system functionalities
• Create comprehensive documentation for system configurations, processes, and best practices

 

Stay Current on Kronos Updates:

• Stay informed on the latest Kronos updates, features, and industry best practices
• Evaluate and recommend new functionalities that align with organizational goals

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field
• 5 + years proven experience in time and attendance systems, preferably Kronos Workforce Management or in a similar role
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a team environment
• Certifications in Kronos solutions are a plus

Additional Requirements:

• Willingness to travel, if necessary, for on-site implementations or client meetings
• Flexibility to work outside regular business hours during system upgrades or critical issue resolution

Education

• National Diploma: Information Technology (Required)

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Job Description

• Configure, implement and integrate workforce management solution for customers.  Conduct Training for WFM customers on solutions implemented and provide after sales support.

KEY RESPONSIBILITIES:

Design and plan WFM systems for clients

• Understand the WFM blueprint and configure the system according to the customer’s requirements
• Configure the customer’s rules within the setup of the system
• Facilitate the population of the blueprint with mid market clients
• Consult with and advise customers on best practice, industry standards and legislation compliance

Integrate WFM system with customers systems

• Identify which systems the WFM system needs to be integrated with from the blueprint
• Liaise directly with customer’s 3rd party vendors (eg payroll system, master data and HR) where necessary to for effective integration

Implement WFM system for customers

• Configure the system according to the blueprint
• Facilitate user acceptance testing with clients
• Deploy the WFM system

Conduct Training for WFM customers

• Conduct end user training with client’s end users and super users
• Continually develop own skills to improve training methods and product knowledge
• Keep skills updated by attending regular training on the Kronos training portal
• Hand Hold end users through their first payrolls and iron out any post go live and day to day operation teething problem
• Project Closure and debrief
• Participate and contribute in project post mortem meetings
• Provide after sales support
• Provide end to end system support to clients (on-site and remote)
• Attend to assigned service calls promptly for optimum resolution
• Source solutions from seniors for calls that cannot be resolved
• Use the Kronos global support system to log and resolve complex product issues
• Provide Help Desk support

CORE RESPONSIBILITIES:

• Constantly and proactively Learn about and understand the entire Kronos product line
• Review the Kronos Web Site on a weekly basis, use the tools available to enhance understanding of the products and identify new information relevant to Kronos
• Use the Kronos On-line library as a source of technical information
• Use the Product Forums to log questions and receive responses from other Consultants and Kronos Reps around the world
• Stay abreast of changes that occur in Kronos’ day-to-day business
• Participate in Web Virtual Training / Webinars when available
• Get involved with testing new Kronos products and features. 
• Collaborate with other Consultants on their experiences.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• National Operations Manager
• Other Kronos Consultants
• Pre-Sales Consultants
• Technical Consultants
• Project Managers

Reasons for Interaction:

• Direct report
• Teamwork
• Collaboration
• Dual customer service
• On-going project delivery

External:

• WFM customers
• Kronos Global Support
• Kronos Customer Success Manager

Reasons for Interaction:

• Customer service & delivery
• Conduct training sessions
• Provide after sales support
• Resolution of customer queries
• Provide feedback

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

Essential

• Matric

Advantageous:

• Tertiary IT qualification (Certificate / Diploma / Degree)
• HR qualification (Certificate / Diploma / Degree)
• Microsoft certifications

Experience:

• At least 2 - 3 years’ experience in system integration and networking
• PC application software experience (MS Office Suite)
• Time and Labour management system experience advantageous.
• Microsoft operating systems and SQL database systems experience advantageous

Skills:

Essential:

• Basic knowledge of Mobile technology
• Basic knowledge of Cloud computing
• Knowledge of various browsers
• Presentation Skills
• Excellent customer relations skills
• Soft skills associated with effective customer communications and account management
• Ability to coordinate and organize multi-tasks to achieve training vision
• Time management skills
• Windows server experience
• Ability to multi-task

Advantageous:

• Knowledge of Time and Attendance systems
• Kronos configuration experience
• SQL Reporting services
• Visual Studio
• Oracle
• SQL

Other requirements:

• Must be willing to travel, locally and internationally to customer sites
• Must have own vehicle and driver’s license

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KEY RESPONSIBILITIES:

Design and plan WFM Integration for clients:

• Understand the WFM blueprint and configure the system and its integration according to the customer’s requirements
• Design new business and system processes
• Define and guide customers on business processes and policies
• Create Technical and Functional design documents
• Facilitate the population of the blueprint
• Consult with and advise customers on best practice, industry standards and legislation compliance
• Solution craft complex requirements
• Engage with IT regarding any security related requirements

Integrate WFM systems with customers systems:

• Liaise directly with customer’s 3rd party vendors (e.g., payroll system, master data and HR) where necessary to for effective integration
• Facilitate integration testing

Conduct Training for WFM customers and Internal requirements:

• Conduct end user training with client’s superusers

Delivery:

• Assist Project Management department with Project approach and planning
• Participate and contribute to project post-mortem meetings
• Work alongside Project Manager to ensure successful project closure and hand over

Provide after sales support:

• Provide end to end system support to clients (on-site and remote)
• Attend to assigned service calls promptly for optimum resolution
• Use the UKG global support system to log and resolve complex product issues
• Provide Help Desk support
• Provide root cause analysis upon customer’s request

CORE RESPONSIBILITIES:

• Constantly and proactively Learn about and understand the entire UKG integration product line
• Use the UKG On-line library as a source of technical information
• Use the Product Forums to log questions and receive responses from other Consultants and UKG Reps around the world
• Stay abreast of changes that occur in UKG’ day-to-day business
• Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction
• Ability to collaborate with clients, identify engagement follow-on opportunities, and a strong desire to excel

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

Essential:

• Matric
• Advantageous:
• Tertiary IT qualification (Certificate / Diploma / Degree)
• Dell Boomi (Certification)
• Cloud (Certification)
• Microsoft certifications (Operational systems and database)

Experience:

• At least 5 - 10 years’ experience in system integration and networking
• PC application software experience (MS Office Suite)
• Extensive experience implementing or supporting enterprise software applications and hardware used in web environments
• Preparing functional and technical solution design documents and “Configuring” and delivering the solution to the customer
• Experience with requirement gathering solution design and implementation
• Software design lifecycle management experience
• Microsoft operating systems and SQL database systems experience

Advantageous

• Time and Labour management system experience
• Dell Boomi integration experience (UKG, HRIS and other 3rd party systems integration)
• Experience in 3-tier web-based technology
• SQL Reporting and Integration
• Cloud Technology Experience (AWS, Azure, GCP)
• Database Administration and Development (SQL and Oracle)
• Business Intelligence reporting
• Java Scripting

Skills

Essential

• Knowledge of Mobile technology
• Knowledge of various browsers
• Excellent customer relations skills
• Soft skills associated with effective customer communications and account management
• Ability to coordinate and organize / multi-tasks to achieve training vision
• Time management skills
• Windows server experience
• SQL
• Troubleshooting skills and incident management

Advantageous:

• Knowledge of Cloud computing
• Understanding of Labour Management systems
• UKG configuration experience
• SQL Reporting services
• Visual Studio
• Oracle
• Workforce Dimensions
• Dell Boomi

Other requirements

• Must be willing to travel, locally and internationally to customer sites
• Must have own vehicle and driver’s license