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HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
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What you will love doing in this role
- Responsible for planning outbound dialler campaigns (with assistance from Call Centre OPS and Marketing) and then managing the effective execution and monitoring of these outbound dialing campaigns.
- Responsible for Preparing monthly Cycle forecasting (Resources and Connects) with Call Center OPS team to meet revenue and available resources and raise any risk to revenue in daily dialler ops meetings.
- Work with the Call Centre OPS team to prepare and agree on a daily calling plan and then be responsible for the execution of the daily plan.
- Responsible for preparing the campaign reporting pack for the daily dialler OPS meeting with dialler team and ensuring data accuracy in reports.
- Responsible for ensuring that logged support tickets (to internal and external support partners) are resolved effectively and within SLAs.
- Responsible for performance dialler file analysis on new cycle files and raise any data concerns with stakeholders.
- Support Call Centre OPS with any IT-related workstreams/projects/issues that arise in the call centre.
- Develop and implement strategies to optimize campaign performance, such as adjusting dialling modes or pacing
- Develop reports and dashboards using dialer reporting tools to track key metrics and trends.
- Stay up to date with emerging trends and best practices in outbound dialing campaigns.
- Present findings and recommendations to stakeholders in a clear and concise manner
- Collect, analyze, and interpret campaign datasets to identify trends, patterns, and insights
Requirements
What we will love about you
- Strong technical understanding of dialer systems, including predictive dialers, power dialers, automated voice messaging and strong analytical skills with an attention to detail.
- Proficiency in dialer reporting for ViciDial or Presence
- Experience in campaign management, including planning, execution, and optimization.
- Knowledge of dialer systems and campaign management
- Ability to work independently and as part of a team.
- Excellent communication and presentation skills
- Strong problem-solving skills
- Proficiency in SQL, MySQL and Excel - Intermediate
- Proficiency in configuring and managing dialer systems, creating dialing rules, and optimizing campaigns.
- Analytical skills to analyze campaign data and metrics and make data-driven decisions.
- Ability to prioritize and manage multiple tasks simultaneously
What you will need to do the job
- Grade 12 is required.
- A tertiary qualification in a related field such as computer science, data analysis or business management is a plus
- At least 3 years of experience in dialer campaign management or a related field
- At least 3 years of experience in configuring and supporting VicDial or Presence
- At least 3 years of experience in writing SQL queries/stored procedures and performing data extracts using MS SQL, MySQL or other relational database management tools
- Exposure to software programming languages and Agile process is a plus
- Team management experience is a plus
- High to expert-level proficiency in Excel is required
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What you will love doing in this role
Support of Information Delivery production environment
- Understanding the current product environment and maintaining it
- Contribute to the Standby roster to ensure ongoing delivery of current information to the business on time
- Effectively collecting & sourcing information and then correctly transforming & auditing this information
- Accurately publishing the information
- Appropriate resolution of production issues to ensure that information is delivered according to user expectations
- Continuously identifying and improving processes & procedures to minimise negative impact on data and business reporting
- Monitoring of the environment to proactively engage in preventative activities and to maintain an environment that is easy to understand and troubleshoot
Deliver data & information (projects, quick wins)
- Understanding business data and information requirements
- Delivering data and information to the business in line with business priorities, according to quality standards, within the agreed time constraints and according to departmental coding practice & standards
- Being involved in the process of populating new data within the Data Warehouse
- Logical and Physical design of fact and dimensions and transformation processes
- Taking over information delivery tasks from other areas of the business
User Support
- Provide support service to users on data and information to satisfy user needs
Requirements
What we will love about you
- Excellent problem-solving/analytical abilities,
- Project management skills
- Highest programming logic
- Ability to work under pressure
- Team player who can also work alone
- Able to multi-task
- Able to work in conditions of change
- Take ownership of problems assigned
- Delivery Focused
What you'll need to do this role
- A relevant 3-year degree/diploma
- Advanced SSIS experience (ETL Development)
- Advanced or expert level in SQL, writing stored procedures and general scripting.
- Experience building and maintaining Tabular Models in Analysis Services 2012
- Experience with Datawarehouse design methodologies (Kimball)
- Strong experience with debugging and issue resolution
- Proficient in creating DAX queries (SSAS)
- Working knowledge of SSRS
- Experience using Power BI to build and maintain dashboards.
- Test Methodologies
- Advantageous skills: VB, C# (SSIS)
- Working knowledge of MDS
- Exposure to Agile methodologies
- Retail experience preferred
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What you will love doing in this role
Support of Information Delivery production environment
- Understanding the current product environment and maintaining it
- Contribute to the Standby roster to ensure ongoing delivery of current information to the business on time
- Effectively collecting & sourcing information and then correctly transforming & auditing this information
- Accurately publishing the information
- Appropriate resolution of production issues to ensure that information is delivered according to user expectations
- Continuously identifying and improving processes & procedures to minimise negative impact on data and business reporting
- Monitoring of the environment to proactively engage in preventative activities and to maintain an environment that is easy to understand and troubleshoot
Deliver data & information (projects, quick wins)
- Understanding business data and information requirements
- Delivering data and information to the business in line with business priorities, according to quality standards, within the agreed time constraints and according to departmental coding practice & standards
- Being involved in the process of populating new data within the Data Warehouse
- Logical and Physical design of fact and dimensions and transformation processes
- Taking over information delivery tasks from other areas of the business
User Support
- Provide support service to users on data and information to satisfy user needs
Requirements
What we will love about you
- Excellent problem-solving/analytical abilities,
- Project management skills
- Highest programming logic
- Ability to work under pressure
- Team player who can also work alone
- Able to multi-task
- Able to work in conditions of change
- Take ownership of problems assigned
- Delivery Focused
What you'll need to do this role
- A relevant 3-year degree/diploma
- Advanced SSIS experience (ETL Development)
- Advanced or expert level in SQL, writing stored procedures and general scripting.
- Experience building and maintaining Tabular Models in Analysis Services 2012
- Experience with Datawarehouse design methodologies (Kimball)
- Strong experience with debugging and issue resolution
- Proficient in creating DAX queries (SSAS)
- Working knowledge of SSRS
- Experience using Power BI to build and maintain dashboards.
- Test Methodologies
- Advantageous skills: VB, C# (SSIS)
- Working knowledge of MDS
- Exposure to Agile methodologies
- Retail experience preferred
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What you will love doing in this role
- You love designing, developing, and delivering new features using RESTful API’s and related services according to agreed project timelines
- You love ensuring accurate scoping and allocation of time for development required
- You love supporting continuous improvements by investigating alternatives and technologies
- You love adhering to coding standards defined by the technical management team
- You love supporting and maintaining production system(s)
- You love supporting the creation and maintenance of technical documentation
Requirements
What you'll need to do this role
- National Diploma or Bachelor’s Degree with Information Technology or Computer Science
- Minimum of 3 years+ working experience as a C# .net developer (.Net Framework) with the following technologies: MVC, .Net Core, WebAPI’s, SQL Server
- Must have working experience with the following technologies; user controls and web parts, WCF and ASMX web service, jQuery/ Javascript/ JSON, HTML/ CSS, Visual Studio, Web Essentials OO/ SOLID. Git
- Proven experience with ASP.NET view state management, form validation controls and .NET controls is required
- Proven track record in taking projects through the Software Development Life Cycle.
- Understanding of Continuous Integration, DevOps and SOA
- Excellent verbal and written communication skills
- Nice to have: Message Queuing (RabbitMQ or other), Amazon native cloud services (e.g. EKS), Unit Testing, Code Coverage, Code Metric, Containers, AWS CI/CD, Delphi, MySQL, ELK Stack, New Relic
- 2+ years in the retail, logistics or credit sector is advantageous
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What you will love doing in this role
- Drafting and review of contracts – offers to lease & lease agreements, service & supply agreements including service levels, settlement agreements, logistics & transport provider agreements, employment & independent contractor agreements, etc. This requires collaboration with various stakeholders in the business to understand the goal of the contract, analyse the agreement, provide insights to mitigate risks & comprehend legal consequences.
- Knowledge of applicable legislation – National Credit Act, Consumer Protection Act, Protection of Personal Information Act, Financial Advisory and Intermediary Services Act, Financial Intelligence Centre Act, Basic Conditions of Employment Act & Labour Relations Act.
- Advising on & drafting of business policies – conduct, ethics, employment, standard operating procedures, process documents, etc.
- Providing support & legal advice to other departments, such as procurement, supply chain (warehouse and logistics), merchandise, and human resources. Offer strategic guidance on business aspects & ensuring full compliance with relevant regulatory standards.
- Staying updated on the latest industry trends, regulatory updates, and legal developments relevant to a credit and insurance provider, and retailer in South Africa, Namibia, Botswana, Lesotho and Eswatini.
- Preparing legal opinions & memorandums (with or without external legal counsel), including presenting these opinions to key business stakeholders.
- Drafting & facilitating legal correspondence – such as letters of demand, customer service responses & regulatory body responses, etc.
- Managing the litigation portfolio within the parameters of the legal budget.
- Overseeing the Intellectual Property portfolio and ensuring timeous renewals of Trademarks, Patents & registration of new Trademarks and Patents.
- Maintaining contract register, ensuring that contracts and expiry dates are recorded & monitored in conjunction with various stakeholders.
- Serve as the Company Secretary, compile agendas and board packs timeously, & take minutes at executive/board level. Resolution drafting – board & shareholder.
- Ad hoc project work as needed by business and in response to regulatory changes & requirements.
Requirements
What we will love about you
- Proficient technical drafting
- Critical & creative thinking
- Confident public speaking & presentation skills
- Taking initiative & being proactive in the performance of the job
- Timeous delivery of work within agreed timelines, managing expectations of coworkers & timeous escalation of work when required
- Willingness to learn & develop skills to enhance your offering to the business
- Working with colleagues in various areas of a diverse business environment
What you'll need to do this role
Qualifications and Professional Responsibilities
- LLB degree. Admitted attorney in South Africa, maintaining good standing within the legal profession.
- 2-4 years PQE, with demonstrable practical experience in areas such as commercial contracts, commercial leases, labour/employment contracts, & legal correspondence.
- Display a keen analytical mindset, enabling efficient problem-solving & a thorough assessment of legal matters & problem-solving.
- Demonstrate effective communication skills, both written & verbal, which are crucial for articulating legal concepts clearly & professionally.
Ideal Characteristics
- Display a self-driven approach, taking the initiative to excel independently while contributing positively to the legal team.
- Collaboration skills, an ability to work harmoniously in group settings, & a proactive willingness to contribute to shared goals.
- Capable of managing multiple tasks & priorities within a collaborative setting, without compromising the quality of work.
- Possess a strong commitment to delivering high-quality legal solutions that align with business needs & objectives.
- Demonstrate high motivation to thrive within a dynamic legal environment, adaptability, & readiness to excel in diverse scenarios.
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Drive Operational Efficiencies
- Financial stock take planning and execution
- Ensure Showroom Processes (Inventory, Receiving and Frontline) are adhered to and aligned to legal regulations
- Ensure Showroom merchandise is aligned to current catalogue product offering
- Ensure products are visually merchandised as per the guidelines
- Ensure stock is managed by ensuring accurate receipting and maintenance of floor stock
- Manage the productivity of the Showroom in all areas and drive sales
- Deliver adequate and timely action plans and monitor progress to address and resolve deficiencies
Stock Management
- Ensure efficient stock control process to allow the store to have the right amount of stock in the right place at the right time
- Responsible for stock taking /counts within the store
- The size and number of surpluses and deficiencies revealed by stocktaking to be shared with ROM and Head of Showrooms to measure the efficiency of the storekeeping, control and procedures in general.
Cash Management
- Ensure efficient cash handling process (counting, recounting,
- reconciling discrepancies, making deposits)
- Investigate cash shrinkage, counterfeit currencies, safe and bank discrepancies
- Reduce cash exposure to avoid robberies/Burglaries
- Track cash flow between POS and safe
People Management
- Conduct adequate training on the internal controls. Build knowledge and understanding of risks in store. Provide coaching and guidance to ensure maximum efficiency and compliance.
Reporting
- Deliver adequate and timely reporting on the internal control framework and deficiencies
SHORTAGE
- Target
- Internal Audit Score
- Target
HEALTH AND SAFETY COMPLIANCE
- Ensure safe working environment by following and adhering to OHASA regulations (The Law provides guidelines in the appointing and training of Safety Representatives, Evacuation Marshals, Fire Fighting, First Aid, Evacuation drills and procedures and Safety Signage).
- Ensure staff is trained adequately on Occupational Health and Safety methods and accident/incident prevention to be effective in preventing mishaps in the workshop.
- Ensure the Occupational Health and Safety training is undertaken by accredited training institutions and trainers and refresher courses conducted periodically as per the requirements set out by the OHASA Laws and Regulations.
- Asset Register
- Ensure store have a detailed list compiled of all business assets
- Ensure stores record the movement of assets
- Implement control sheets to monitor movements of electronic devices such as Ipads, pargo devices
Requirements
- Grade 12/Matric/NQF 4 - Minimum (Required)
- Min 10 years’ experience in Compliance and Admin Management
Attribute & Behaviours
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Method of Application
Use the link(s) below to apply on company website.
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