Latest Job Roles at Vodafone Global Enterprise

Role Purpose/Business Unit:

• To conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products.
• To provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.

Your responsibilities will include:

• Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.
• Feedback and recommend demand strategies based on product pricing and channel dynamics.
• Support branded and unbranded channels with insights and recommendations on product and channel performance.
• Regional SPOC for CVM, products and services, insights and big data teams based in Head Office.
• Continuous monitoring of competitor products and services.
• Presentation of analysis and recommendations to various stakeholders.
• Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
• Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in-store elements.
• Provide ongoing feedback to COPS for continuous improvements on CXX journey.
• Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.
• Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives.

The ideal candidate for this role will have:

Must have technical / professional qualifications:

• Matric / Grade 12, and
• 3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential) with
• 3-5 years relevant experience (essential)
• Valid Driver’s licence (essential)
• Knowledge of products (advantageous)

Core competencies, knowledge, and experience:

• Product pricing analysis
• Planning and organising
• Performance analysis and reporting
• Big data analytics
• Ability to work with complex information and data.
• Ability to build strong relationships and credibility with multiple stakeholders.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

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Role Purpose/Business Unit:

• The Branded Channel Specialist’ role is a hands on operational and tactical role that is responsible for driving sales, service performance and business model compliance across segments and branded channels within their specified area. The role is accountable for building and maintaining relationships with key stakeholders, which include trade and channel partners, the internal organisation and suppliers. The role is meant to effectively support branded retail in terms of operational excellence in sales, service and customer experience.

Your responsibilities will include:

Sales Management

• Drive target related growth of sales and revenues within the specified branded channel
• Third line escalation from trade partners (customer queries) – ECLO
• Manage the enablement of the sales processes across the branded Channel
• Ensure implementation and success of new products and services and identify opportunities to drive product awareness
• Monitor competitor activities and ensure gap closure through the development of competitor activity plans
• Find partnership opportunities to leverage on the expected KPIs
• Plan, organise and monitor activities to fulfil the required KPIs
• Ensuring all required training is completed by the stores in the channel
• Prioritizing customer experience in all activities carried through the branded channel

Distribution and Marketing Management

• Manage the distribution points in terms of products and services in the correct channel segments
• Identify strategic marketing events to maximize profitability for areas of responsibility, and liaise with Marketing team to facilitate promotions, in-store planograms and recommend ATL marketing opportunities within the channel

Customer Experience Management

• Achieve the tNPS and NPS targets across all segments within the channel.
• In collaboration with Marketing, support and manage performance across branded channel distribution points/stores by analysing, scores/data and opportunities to improve the customer Experience
• Analyse, resolve and feedback on all regional customer issues

Operations Excellence and Reporting

• Manage store operational compliance via associated systems and follow through with any non-compliance until rectified
• Drive Retail Spirit Beat completion and monitor actions taken to improve ways of working, culture etc.
• Ensure policies are adhered to across the branded distribution points/stores
• Ensure governance and adherence of retail operating model
• Plan, implement and manage recovery plans for underperforming stores within the dedicated branded stores
• Measure, Analyse and Report on a monthly basis on key activities , findings , learnings and areas of improvement and identify opportunities to improve sales and service within the branded retail that will positively impacts revenues , market share and customer experience
• Provide executive management reports or other applicable or ad hoc reports that may be required
• Provide a range of reports to ensure that agreed SLA’s and performance are measured and monitored on an ongoing basis
• Support the implementation of all branded channel retail capabilities and ensure this is maintained at all time as part of BAU
• Complete all the required scorecards on branded channels on a monthly basis.

Relationship Management

• Engage and manage the relationships with various stakeholders – Vodacom Head Office, regional teams, suppliers and stores
• Negotiate and collaborate to achieve the best results outcome that positively impact customer experience (NPS/TNPS/Trade Partners, Retail Spirit Beat etc.)
• Implement people transformation initiatives in third parties where applicable
• Serve as the first point of contact for escalations assistance for Branded stores

Training Management

• Ensure adherence of all branded stores to training requirements and that all training has been completed prior to rendering services
• Assist in training initiatives linked to knowledge gaps and new product introductions
• Drive and support Learning & development on all training initiatives that need to be implemented and monitor performance
• Ensure the trades’ knowledge levels are of the recommended standards - Identify Knowledge level gaps and book training accordingly.
• Drive seamless customer experiences. Provide insight and feedback about the customer journey and processes across all Branded channels to the Customer Insights team

Field Management

• Ensure that field targets are achieved via the associated system.
• Ensure the use of all applicable systems required to manage the branded channel e.g. Retail Cloud
• Drive Red Flag closures via the regional support structure and Head Office teams
• Adhere to weekly visits and monthly call cycle

Digital Management

• Ensure adherence and use of all digital capabilities, tools made available to render services and manage the adoption rate
• Adapt and embrace the use and implementation of digital system, process and/or innovative new technologies and solutions

The ideal candidate for this role will have:

• Matric / Grade 12
• 3 year commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent
• 3-5 years relevant experience
• Work experience in the telecommunications industry (beneficial)
• Drivers Licence EBO – Essential
• Own vehicle (Essential)

Core competencies, knowledge, and experience:

• Business/Operational environment within the Branded channel including Retail /Sale/Service Industry
• SLA Management
• Strong planning, organising and multiskilling ability
• Effective conflict resolution and interpersonal skills
• Creative and innovative
• Excellent communication skills
• Analytical skills
• Problem solving and decision making
• Multiple stakeholder co-ordination
• Excellent follow up and follow through
• Good business acumen and ability to think holistically
• Customer centric and ‘can do’ culture
• Adapting and Responsive to Change
• Exposure to dealing with various audience and levels internally and externally
• Proven Sales and Marketing record

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

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Role purpose:

• The Quality Engineering Manager is responsible for leading a team of quality engineers and ensuring the implementation of effective quality control processes throughout the product development lifecycle. This role involves collaborating with cross-functional teams to drive continuous improvement, maintaining regulatory compliance, and enhancing overall product quality. This individual assumes the responsibility of crafting and executing quality assurance policies and protocols, performing meticulous audits, and pinpointing opportunities for enhancement.

Your responsibilities will include:

• Team Leadership: Lead, mentor, and develop a team of quality engineers to achieve departmental goals and objectives.
• Quality Assurance: Develop and implement quality assurance strategies, methodologies, and processes to ensure product quality meets or exceeds customer expectations.
• Process Improvement: Identify opportunities for process improvements and lead initiatives to enhance efficiency, reduce defects, and optimize quality control procedures.
• Cross-functional Collaboration: Collaborate with product development, engineering, operations, and other relevant teams to integrate quality requirements into the product development lifecycle.
• Regulatory Compliance: Ensure compliance with relevant quality standards, regulations, and industry best practices (e.g., ISO, etc.).
• Risk Management: Identify and mitigate quality-related risks throughout the product lifecycle, from design and development to production and post-market support.
• Quality Metrics and Reporting: Establish key performance indicators (KPIs) and metrics to measure quality performance, and provide regular reports to management on quality trends, issues, and improvement initiatives.
• Supplier Quality Management: Work with suppliers to establish quality requirements, conduct supplier audits, and drive improvements in supplier quality processes.
• Customer Focus: Champion a customer-centric approach to quality management, ensuring that customer feedback and requirements are incorporated into quality improvement efforts.
• Training and Development: Provide training and development opportunities for quality engineering staff to enhance their skills and capabilities.

The ideal candidate for this role will have:

• Bachelor's degree in engineering or a related field (advanced degree preferred).
• 6 years of experience in quality engineering or a related role, with 2 years in a leadership or managerial position.
• Strong understanding of quality management principles, methodologies, and tools (e.g., Six Sigma, Lean, etc.).
• Proven track record of successfully implementing quality improvement initiatives and driving cultural change.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in a cross-functional team environment and influence stakeholders at all levels of the organization.
• Familiarity with relevant quality standards and regulations (e.g., ISO 9001, ISTQB, etc.).
• Previous Experience in the Mobile Money Industry will be advantageous

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Role Purpose/Business Unit:

• Enable and support Enterprise Business Unit Partners in achieving the Vodacom Enterprise Business Unit objective of being the preferred Total Communications provider (fixed & mobile) for SOHO & SME customers in South Africa. Deliver high standard of Channel Account Management for both existing and new partners. Enabling and supporting the Enterprise Business Unit Partners to achieve Acquisition, Retention & Churn targets 

Your responsibilities will include:

• Assist with on boarding of new partners, identify type of partner, and communicate the relevant legal agreement/addendum, X-Codes, coordinate training calendar / curriculum & access to systems
• Grow and enhance existing partners, inform and communicate any new training modules applicable
• Communicate & Drive Enterprise Business Unit Partner 
• Training curriculum in accordance to Enterprise Business Unit Partner policies & procedures. No training no selling
• Visit Enterprise Business Unit partners as per a regular structured calling cycle. Provide consultation and guidance to partners, be visible, build & maintain relationships with Enterprise Business Unit Partners Promote and Recommend Products & Services to Enterprise Business Unit Partners in order to generate more revenue
• Ensure that EBU Partners apply Account Management Methodologies in servicing customer accounts

The Ideal Candidate for this role will have:

Must have technical / professional qualifications: 

• Sales Experience
• 3 Year Degree (with 3 years’ experience) OR Matric (with 5 years’ experience)

Core competencies, knowledge and experience:

• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
• Experience in solution sales and relationship management with a track record of solution selling 
• Flexibility and problem handling and solving ability
• Ability to work and manage in an ambiguous and changing environment 

We make an impact by offering: 

• Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

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Role Purpose/Business Unit:

• To ensure regional Transmission and Radio Access Network projects are completed according to set schedules and within budget by liaising with different role players, applying sound project management principles and reporting on progress.

Your responsibilities will include:

• To manage all aspects of Transmission and Radio Access Network roll-out and upgrade projects
• To liaise with different role players (planning, maintenance, installations, property, central project management and other regions, stores, etc) to ensure projects are completed according to set schedules and within budget.
• To conduct weekly contractor and supplier project team meetings to ensure progress of projects to schedule and set requirements.
• To request purchase orders to ensure that projects are completed as per the set roll-out schedules, within the set budget and up to Vodacom quality standards.
• To enter into price negotiations with proposed suppliers to ensure that all projects are completed within budget and ensuring a cost saving on Capex expenditure.
• To compile a scope of work and a bill of materials for individual projects in accordance to company policies and procedures as well as set standards in the industry.
• To conduct the financial acceptance of projects and ensuring that all was done in accordance with quotes and requests provided as well as to set company standards.
• To ensure data integrity on all databases in order to track progress on projects as well as to report monthly on all aspects within the Project management environment (Local PO’s, foreign PO’s, stats, values, etc.)

The Ideal Candidate for this role will have:

Must have technical / professional qualifications: 

• Relevant Technical Qualification (e.g. engineering) - Degree/Diploma/T3/S4/N6 National Diploma (essential)
• Certificate in Project Management (desirable); 
• Certificate / diploma in Business Management or Logistics (desirable); 
• Driver's License Code 08 (essential)
   

Core competencies, knowledge, and experience: 

• Computer Skills  
• Information Management 
• Risk Management  
• Scoping of Projects  
• Advanced Excel
• Project Management 
• Transmission and GSM, UMTS, LTE general knowledge   
• 3 years' experience in managing projects  (essential); 1 year experience in business management / finance / budget control (desirable); 
• Transmission or Cellular Telecommunications experience (essential)

We make an impact by offering: 

• Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies