Jobs at Telesure Investment Holdings (TIH)

Specification
Ensuring that the switchboard is managed efficiently and effectively, while

• understanding customer needs and responding appropriately in line with TIH
• policies, procedures and values.
• Internal Communications
• Use the internal communications system to access specific information
• regarding TIH departments, brands and employees.
• Receiving Visitors
• Receive visitors and assist with various requests for information, referring more
• complex matters to colleagues.
• Business Meetings/Events Arrangement
• Maintain appointment calendars and reserve meeting rooms following detailed
• instructions to arrange business meetings efficiently.
• Work Scheduling and Allocation
• Organize own work schedule each day in line with changing priorities.
• Correspondence
• Manage correspondence in line with company rules and policies.
• Client & Customer Management (External)
• Ensure a positive experience for customers by having courteous interactions with them.
• Client & Customer Management (Internal)
• Ensure a positive experience for internal customers by having courteous
• interactions with them.

Requirements

• Matric - SAQA accredited
• Basic experience of simple office / operational systems (4 to 6 months)

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Specification
Customer Relationships Development
Make calls by telephone to allocated customers to develop new relationships or either as a first point of contact.

Customer Needs Clarification
Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions
Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems,policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data
Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Performance Management
Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building
Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation
Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Requirements

• General Education
• Matric / Grade 12 or SAQA Accredited Equivalent (essential)Regulatory Exam 5 (advantageous)