Switchboard Operator at Telesure Investment Holdings (TIH)

Specification
Ensuring that the switchboard is managed efficiently and effectively, while

• understanding customer needs and responding appropriately in line with TIH
• policies, procedures and values.
• Internal Communications
• Use the internal communications system to access specific information
• regarding TIH departments, brands and employees.
• Receiving Visitors
• Receive visitors and assist with various requests for information, referring more
• complex matters to colleagues.
• Business Meetings/Events Arrangement
• Maintain appointment calendars and reserve meeting rooms following detailed
• instructions to arrange business meetings efficiently.
• Work Scheduling and Allocation
• Organize own work schedule each day in line with changing priorities.
• Correspondence
• Manage correspondence in line with company rules and policies.
• Client & Customer Management (External)
• Ensure a positive experience for customers by having courteous interactions with them.
• Client & Customer Management (Internal)
• Ensure a positive experience for internal customers by having courteous
• interactions with them.

Requirements

• Matric - SAQA accredited
• Basic experience of simple office / operational systems (4 to 6 months)