Jobs at Santam Insurance

About the job
What will you do?

The Underwriting Services team has a permanent position available for Commercial Underwriting Manager: Namibia based in Gauteng, reporting to the Head of Commercial Underwriting.

What will make you successful in this role?

• To manage Santam’s Namibia’s Commercial portfolio with regards to risk appetite and underwriting mandate adherence to support and ensure achievement of C&P’s profitable growth targets.
• Ensure all commercial risks on this portfolio adhere to Santam’s risk appetite and are written in accordance with our underwriting rules. This specifically includes all reinsurance and fronting arrangement entered into by the Namibian business unit, with regards to Commercial insurance
• Ensure that all Underwriting governance required for these portfolios is in place with appropriate reporting and resultant action steps
• Assist in maintaining and creating policy wordings for this portfolio, as needed.
• Assist in determining business specifications for the design and development of this portfolio’s offerings in Policy Centre, as needed
• Maintain and provide input and guidance on these portfolios to ensure market competitiveness & retain relevance
• Support underwriting managers in coming up with new solutions and innovations (including the use of Artificial Intelligence to automate underwriting decisions) that allow Santam to remain the market leader in Commercial insurance
• Work with Actuaries to determine appropriate rating structures for these portfolios
• Develop rating tools/solutions for these portfolios for use by external business partners as needed
• Meet with brokers to discuss reasons for decisions taken and negotiate differentiated terms
• Handle all Namibian referrals of a complex nature and make underwriting decisions which requires logical balancing of profit and growth considerations within your mandate and in accordance with the underwriting rules determined by the underwriting managers for Property, Motor and Liability
• Assist in mandate setting, including associated curriculum for Namibian Commercial Underwriting.
• Responsible for policy wordings, policy guidelines and implementation of any regulatory underwriting requirements, e.g. PPR for this portfolio.
• Assist Commercial Underwriting in reaching its objectives. This may include getting involved in initiatives not listed here.
• Develop talent and help grow the new generation of Santam Underwriters.

Experience And Qualifications

• Bachelor’s degree or relevant insurance related diploma: AIISA or FIISA or similar
• Recommendation: Management or Leadership qualification
• Must qualify for Santam’s Underwriting Level 1 mandate, as per our assessment methodology and criteria (this will form part of the interview process)
• Proven track record of at least 15 years’ experience within an Underwriting environment, preferably with substantial commercial experience
• Of which at least 10 years’ management of a Specialist Underwriting team
• Advance Computer literacy (MS Word, Excel & PowerPoint)
• Knowledge
• Specialist Property or Casualty Technical Underwriting expertise
• Thorough knowledge of Santam’s Commercial products is peferable
• Knowledge of (and understanding of the impact of) the relevant legislation on the business e.g. Building regulation

Skills

• Commercial Underwriting skills
• Advanced Excel
• All policy administration and quoting systems of Santam Commercial Management experience in Commercial Underwriting
• Excellent English communication & report-writing skills
• Presentation skills
• Establish interpersonal relationship, negotiating and networking skills
• Ability to influence
• Ability to work under pressure with appropriate prioritisation skills
• Good analytical skills and problem-solving abilities
• Attention to detail and meticulous
• Skilled in leading and coaching staff
• Able to organise own and others workloads to achieve priorities and objectives
• Demonstrate capability to think of the organisation holistically

Management of employees:

• Establish focus and manage performance
• Provide Motivational support
• Fostering teamwork
• Empowering others
• Managing change
• Build and lead a team and ensure Santam remains market leader in Commercial Property & Casualty risks
• Coaching and development
• Performing under pressure
• Problem solving
• Negotiating and Influencing others
• Erudite (oral and written communication)
• Forward and Logical Thinker
• Working with complex information
• Consistents etc.

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About the job
Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

What will you do?

Santam's non-motor claims department has an opportunity available for a Client Service Manager. The position is based in Bloemfontein.

The Client Service Manager will identify skills development and training and provide assistance in specialist technical support. Responsibilities will include resolving of disputes involving claims adjustments and negotiations with the insured and/or broker after failed attempts by the adjuster and claims handler, escalating unresolved claims issues to the relevant Assessors Manager, giving advice to the sheduler on the segmentation and allocation of specific claims to a specific adjuster.

What will make you successful in this role?

• Key Responsibilities Are
  • Continuous guidance and technical support and upskilling of internal adjusters
  • To curb lost economic opportunities
  • Liase with training and technical advice
  • Input to the performance management processes
  • On the job and peer coaching
  • Random physical merit check of non-motor claims
  • Evaluation and communication with suppliers are critical for quality service
  • Random on-site inspection and confirmation quantum of non-motor claims
  • Resolving disputed where claims handler and assessor exhausted all resources
  • Ensure adherence to claims policy and philosophy
  • Advising scheduler on allocating correct types of claims to correct adjuster
  • Distribute ombudsman rulings and claism technical advice interpretations
  • Prepare and present claims in claims committee
  • Identifying trends on the ground and refer to QA
  • Technical policy interpretation and liaisng with business units
  • Standing in for the Adjuster Manager
  • Address Claims complaints with the Adjuster Manager

Qualification and Experience

• Matric
• 5 years short-term claims experience
• Knowledge of the Santam Claims processes will be an advantage
• Polciy and System Knowledge
• Knowledge And Skills
• Automotive Damage Claims
• Claims Management
• Claims Reporting
• Claims approvals and rejections
• Claims settlements of a complex nature
• Personal Attributes
• Interpersonal savvy - Contributing through others
• Decision quality - Contributing through others
• Plans and aligns - Contributing through others
• Optimises work processes - Contributing through others

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others
• Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.