Jobs at Fidelity Services Group

Job Introduction:

• Overall administration and oversight of the Spark/NCR ATM recon process in line with company policies and procedures and that the client’s needs are always efficiently and professionally met.

Key Performance Areas: (not totally inclusive):

Effective supervisory of the ATM function

• Oversight and control over ATM recon
• Assisting Recon Team with any Recon query
• Maintaining the integrity of all the Recon per ATM and cycle
• Daily monitoring of open and outstanding items on the Spark/NCR Recon
• Management of the process for claims daily to ensure all relevant questions is asked

Management of customer recon queries

• Resolving of client recon queries in partnership with Fidelity Cash Centres
• Address escalated queries and manage feedback process
• Monitor resolution process
• Formulate corrective actions plans to address frequent issues and problematic areas

Management and oversight of reporting function

• Review of Daily reporting on ATM issues. Address areas of non-compliance and deficiency:
• Non-compliance at Cash Centre level
• Overdue settlements
• Balance not executed due to exceptions
• Review of both internal and external monthly/daily reports

Minimum Requirements:

• 3 years supervisory experience
• Previous ATM Management experience would be highly beneficial
• Computer Literacy in MS Office Packages essential, with specific reference to advance Excel
• Knowledge of administrative procedures
• Knowledge of reconciliation procedures
• Knowledge of Cash Management Centre processes
• Knowledge of company policies and procedures 
• Willing to work alternate Saturdays and Sundays

Core Competencies

• MS Office Computer skills
• Acting professionally
• Sound communication skills (written and verbal)
• Supporting and working with other
• Delivering objectives 
• Sharing and cooperating
• Dealing with changing circumstances
• Numerical accuracy and high methodical working methods are required
• Attention to detail
• Ability to cope with large volumes of data and work

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Overall purpose of the job:

• The incumbent, will plan, execute and measure regional marketing campaigns in order to achieve the commercial targets for the respective region and brands
• This role will require daily collaboration by understanding the national marketing campaigns, as well as the specific sales challenges and opportunities in the regions
• The incumbent will support districts and various brands by understanding the demand for marketing and related material and ensure that they are sufficiently supplied with materials to carry on with the sales function in an effective manner
• The incumbent will also collaborate with the communications resources to ensure that each district is support by a strategically relevant content and communications strategy

Main duties

Coordinate all above and below the line marketing activities in locations of responsibility

• In alignment with the national marketing strategy, plan and implement promotional campaigns and on the ground activations for all Fidelity brands
• Ensure regional marketing budgets are managed efficiently and transparently
• Ensure weekly reporting on success of regional marketing activities
• With the help of regional admin staff ensure sales material and collaterals are implemented and delivered on time
• Ensure a consistent brand experience
• Achieve lead generation targets per region and district monthly
• Create and manage on an ongoing basis a monthly action plan with lead targets for each district of responsibility
• Grow awareness, liking and consideration for the brands in the region through consistent messaging, relevant positioning and positive communications initiatives

Minimum qualification and experience: 

• Marketing diploma – minimum criteria
• Minimum 4 years’ as a corporate Marketing Specialist
• Agency experience advantageous

Skills/Abilities

• Good written and oral communicator
• Ability to establish and maintain internal networks – Organisational agility
• Good time management
• Customer focus
• Highly motivated individual
• Works well under pressure
• Attention to detail
• Ability to work alone

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Introduction

Collect on outstanding Inland Residential and Small Commercial amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off

Minimum Requirements

• Matric
• Credit Management or Finance related qualification
• 2-3 Years Collections experience in a high volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and SAP
• Strong People & Communication skills

Job Specification

• Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears

• Accurately record notes resulting from outbound calls to clients in the Listener system;
• Ensure that the minimum number of prescribed collection calls are achieved daily;
• Capture debit order resubmissions in the Listener system;
• Verify client information in the Listener system when making contact with clients;
• Convert clients from printed communication to electronic communication;
• Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
• Follow up on client payment commitments;
• Issue letters of demand & suspension to clients in accordance with the collection policy;
• Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
• Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
• Understand & communicate company policies, collection policies & service-specific information to clients;
• Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
• Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
• Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
• Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
• Communicate the outcome of the resolved query to customers (both internally & externally);
• Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);
• Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
• Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
• Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
• Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
• Participate in various ad-hoc projects within the Credit Control Department;
• Ensure a high standard of housekeeping at all times.

Skills and behavioural competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – intermediate Excel skills requirement
• Accuracy & attention to detail essential
• Excellent reconciliation skills
• Attention to detail
• Interpersonal skills
• Consistency
• Resilient

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PURPOSE: To effectively quote and sign up potential clients requiring the services of ADT Security.

Main purpose of job:  

• Source and sell armed monitoring and armed response agreements to potential new customers 
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers 
• Achieve and exceed monthly sales targets for new customers and hardware sales 

Qualification & experience: 

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG) 
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous 
• Matric or equivalent 

Job requirements & other attributes: 

• Self-motivated and energetic 
• Selling skills 
• Good organisational and time management skills 
• Excellent communication (written & verbal), presentation and negotiation skills 
• Computer Literate (MS Office, Email and Internet) 
• Presentable and of sober habits 
• Valid driver’s licence and own reliable vehicle 
• Hunter for new business 
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms) 

Duties:  

• Generate and close self-sourced deals 
• Follow up on all leads received internally and via telesales  
• Sell security solutions to new and existing clients 
• Create solid & long-standing relationships with estate agents, builders, architects etc. 
• Daily, weekly and monthly reporting 
• Motivated to achieve and exceed sale targets 
• Maintain all administrative duties pertaining to sales 

Performance Standards  

• Achieve both targets for revenue sales & for new clients 
• Maintain a high standard of relationship with existing Estate clients 
• Ensure that all leads and quotes are followed up on time 

Competencies (Technical & Behavioural) 

• Drive for results 
• Action oriented 
• Customer focus 
• Perseverance 
• Functional/Technical skills 
• Problem solving 
• Technical Learning 
• Assertive  
• Sense of urgency
• Adaptable  

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Overall Purpose of the Job: To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch.  To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

 Minimum Requirements

• Post matric qualification in General Management advantageous
• Sales, Marketing or Management diploma advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate – (existing or to be obtained on appointment)

• Experience in the Security Industry preferred

 Duties & Responsibilities
Leadership

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance.
• To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
• Manage and ensure accurate forecasting for branch in accordance with Finance.

• Manage Branch P&L to ensure profitability is sustained and growth is achieved
• Manage effective collections for the branch

Operations

• Ensure that effective planning/ production controls are established in all areas and are a key management tool.
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
• Champion the development of a customer focused quality improvement culture.

• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary
• Ensure that service levels throughout the branch is sustained
• Drive a community driven pro-active service throughout the branch
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road
• Manage operational Area Managers to ensure operational excellence throughout the branch
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

• Maintain health & safety policies and working procedures.

• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines

Marketing

• Drive all marketing activations within the branch
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them
• Drive a culture of “content-creation” to remain relevant in the social media space
• Ensure that OTT strategies are implemented and relevant
• Drive effective/pro-active communications

Commercial

• Be proactive in regularly reviewing customer requirements and feedback.
• Communicate with customers on a regular basis.
• Ensure close liaison with branch sales team.
• Exploit new market and product opportunities via various external routes.

• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR related issues as well as staff development.

• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available

Business development

• Together with operational managers identify Residential Guarding and bulk sale opportunities
• Generate proposals for bulk business/Residential Guarding sites
• Drive community involvement through operational collaborations and the effective communication thereof
• Manage the profitability of Residential Guarding schemes

Attrition

• Manage all elements of attrition
• Drive reconnections within the branch
• Analyse branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum

 Competencies (Technical & Behavioural)

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration.

• Integrity and trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and Measuring Work
• Building effective teams

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Overall Purpose of the Job: To support the Regional HR field team in the execution of HR directives. Supporting the business and employees through exceptional service delivery in the HR space and collaborating across HR COE’s for resolution on problems.

Minimum Requirements

• Degree in Human Resources or Industrial Psychology
• Minimum  3 year experience in a corporate HR team
• Drivers license with own vehicle 

Job Specification

• Drive a performance management culture and relevant development plans with management
• Implementation of human resources tactical plans
• Drive the business values and associated interventions
• Drive Talent management and associated interventions with management and HR
• Support the execution of key HR deliverables in order for the achievement of business objectives
• Analyses of HR metrics and drive execution of action plans
• Supports the implementation of local human resources programs in support of business needs.
• Addresses routine day-to-day employee relations and industrial relations issues and attend CCMA on behalf of the company when required
• Acts as a resource for managers, ensuring compliance with company policies and legislation.
• Assists with investigations and the resolution of  employee complaints within required time frames to minimize risk.
• Communicates with regional ,Branch and HR Operations management on the execution of human resources transactions.
• Prepares feedback ,and provide guidance for  managers and supervisors on performance and disciplinary actions etc.
• Coordinates local training programs in conjunction with HR Trainers in support of business needs.
• Participates in high-volume local interviewing and select recruitment activities as required.
• Assists with the execution of restructuring plans and HR related projects.
• Collates regular or ad hoc HR metric reports, including headcount and turnover, in support of business needs. 

Behavioral Competencies:

• Attention to detail
• HR Business Partnering skills
• Pro-active approach
• Deadline-driven and reliable
• Courage
• Excellent influencing ability
• Excellent verbal & written communication skills
• Computer literate
• General knowledge of industry practices, techniques and standards
• Solution-orientated - solves a variety of problems with a moderate level of scope and complexity, referring to policies and procedures for guidance
• Analytical - draws conclusions from and interprets data; identifies inconsistencies in data or results
• Ability to Collaborate and excellent relationship building skills
• Works well under general supervision
• Collaborate across the greater HR unit and business to solve problems and drive HR service delivery

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A position exists for a Recruitment Manager stationed at the HR Office, Florida Training Academy, Roodepoort reporting to the Regional HR Manager.  The overall purpose of this position is to ensure that effective recruitment practices are initiated and coordinated for the Gauteng Region.  The position will be responsible for updating recruiting procedures, supervising the recruitment team, and tracking recruiting metrics, implementing new sourcing methods, reviewing recruitment methods and portals, updated on labour legislation, building professional networks to attract potential candidates and managing the recruitment process to ensure the company hires the right talent. Implementation of the recruitment and selection policy, Quality assurance checks within the region to ensure standardization of recruitment practices, co-ordination of screening and vetting solutions, administrative controls to ensure effective personnel records on engagement. 

Experience, Requirements and Qualifications

• Diploma in Human Resources Management (NQF 5) or equivalent.
• Grade 12.
• A minimum of 5-8 years' experience in a Senior HR Recruitment role.
• Experience in the security industry preferably.
• Computer literacy with excellent knowledge of MS Word and Excel.
• Should be able to work independently and professionally.
• Strong organizational, planning, communication and client liaison skills are essential.
• Must be positive, pro-active, innovative, and always have passion for HR work
• Must have good interpersonal skills
• Must be able to communicate in English and at least another language
• No criminal record or any pending cases.
• Positive reference checks from previous employers or clients required.
• Non-smoker.
• Travelling will be required therefore applicants should have their own reliable transport and valid driver's license. Must be willing to use own transport for business purposes if fuel is provided.

Key Performance Areas: (Not totally inclusive)

• Managing and co-ordination of the recruitment department.
• Ensure that standardised recruitment and selection practices are implemented and maintained
• Ensure that effective screening and vetting solutions are used to identify the most suited applicant
• Apply best practices regarding fit for purpose placements, taking into consideration client requirements, remuneration and related factors – Operational Recruitment
• Ensure that the appointment of BCEA staff out of the EE targets are motivated with substantial proof.
• Manage staff and daily performance related issues.
• Monitor manpower status requests and progress thereof.
• Conduct weekly staff meetings and monitor progress of department.
• Compiling monthly reports and ensuring submission thereof timeously.
• Quality assure staff application documentation to ensure compliance of set standards
• Liaise with senior branch management and maintain good employee relations.
• Participate in sub-committee meetings as and when required within the broader HR role.
• Assist in cultivating a culture of continuous improvement and setting of performance standards
• Ensure that all vacancies are advertised and job descriptions are in-line with the expected outcome of the position.
• Managing the complete interview process, feedback and applicant processing.
• Ensure that all documents are correct and valid for the on-boarding process
• Able to arrange and co-ordinate recruitment drives.
• Must be able to attract and retain talent.
• Must have the ability to drive recruitment projects in area’s identified where new contracts are granted.
• Have the ability to create relationships with local community leaders where recruitment drive is high or labour turnover is high.

Behavioral Competencies:

• Must be Pro-active and show initiative.
• Assertiveness
• Strong leadership ability with self-development
• Development of others
• Presentable
• Analytical, Critical Thinking & Planning skills
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Customer focus
• Teamwork