Jobs at BCX

Core Description

Provide more routine hardware service, or ‘remote’ diagnostic activities under close supervision. 

Key Deliverables / Primary Functions

Manage Configurations

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Necessary data is available for use by those performing investigations and ensuing actions.

Coordinate computer operations

• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure that the use of multiple hardware and software platforms is possible.
• All tasks and procedures are always executed effectively and efficiently to agreed levels of service or specific requirements of service level agreements 

Install Hardware/Software

• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
• Proficiently track and check the necessary items to ensure that these are as described in the instructions or plans 
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards 

Miscellaneous

• Support fellow engineers telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA on preventative maintenance and adherence to accurate site audits
• Be multiskilled in all relevant areas, in order to be utilised to backfill key resources and  work on customers sites, ensuring service excellence & continuity.

Functional Skills

• Computer and Information Literacy,Interpersonal Skills,ITIL Framework - preferred, ITIL Foundation Certification – preferred,
• Microsoft Office Product Suite,Telephone Etiquette,Understands BCX’s Business Ethics and Values, Familiarity with mobile devices & PDA functionally

Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Teamwork
• Handling Pressure
• Communication and Impact

Qualifications

• NQF 4: Grade 12

Experience

• 2 years  relevant experience. 

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Core Description

Responsible for the management of the full sales cycle for defined vertical and Customer base. Accountable to achieve or exceed the full Revenue target. Responsible to ensure Data Quality and integrity on Sales force is kept at the agreed levels. 

Key Deliverables / Primary Functions

• Develop, review, communicate and monitor an effective client strategy as per the MSA methodology 
• Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets 
• Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service 
• Drive a culture of accountability, manage by objective and build a high-performance team driven by customer satisfaction 
• Design and execute on the account plan

Functional Skills

• Computer Literacy
• Professionalism
• Punctionality
• Telephone Etiquette
• Time & Priority Management
• Office Management

Behavioural Competencies

• Developing and implementing account plan or strategy
• People / Team Leadership
• Decision Making
• Meeting customer expectations
• Communication and Impact

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Commerce

Experience

• 5 years ICT sales experience OR Grade 12 with 7 years ICT sales experience. 

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Core Description

Responsible to carry out sales and customers services activities of allocated portfolio of customers. Proactive calling of customers to build loyalty and improve affinity towards BCX. Ensure effective management of portfolio of allocated customers and ensure planned regular contact with the customers. Adhere to planned calling cycles to ensure effective coverage of all customers. Meet and exceed set revenue targets by cross selling and upselling of products and services in focus to the portfolio of customers. Ensure improvement of customers’ experience, CLM and Net Promoter Score in line with agreed business plans. Maximize relationship building opportunities with customers and improve the image of the segment and that of BCX.

Key Deliverables / Primary Functions

• Formulate & implement a strategic plan that accounts for current and future market forces and movements. This must include operational milestones that drive the company to achieve its strategic objectives.
•  Provide thought leadership and embed a culture of innovation through leveraging intellectual property and facilitate strategic innovation within the sales environment
•  Establish and enhance relationships with strategic customers and partners, with the aim of creating market dominance. Ensure a customer and sales orientated mind-set is implemented. Drive customer experience improvement.
• Responsible for the management and effectiveness of all processes, including the identification and mitigation of strategic risk.
•  Develop and manage the annual budget and forecasts within strategic guidelines, directing and coordinating activities to achieve revenue achievement and cost containment targets
• Establish and foster a culture of performance excellence, employee engagement and transformation.

Functional Skills

• Financial Management
• Risk Management
• Strategic Planning
• Business Development
• Leadership

Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Decision Making
• Handling Pressure
• Communication and Impact

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Marketing/Sales
• OR NQF 4: Grade 12

Experience

• 5 Years relevant experience preferably in high pressure sales/ Call Centre environment. Sales/Marketing will be an advantage
• Selling and Customer relationship management experience
• If highest qualification Gr 12 then 7 years experience preferably in high pressure sales/Call centre.