Jobs at Altron Bytes Systems Integration

Job Description

• Our Azure Platforms team is growing and they are looking for highly skilled Power BI Developer with a passion for data analysis and visualization.

Responsibilities

• Designing, developing, deploying, and maintaining Power BI reports and datasets.
• Work effectively within a team supporting and developing a customer facing analytics product.
• Conduct unit testing and troubleshooting of reports and datasets.
• Develop and update technical documentation.
• Collaborate with the team to improve existing BI systems.

Requirements

• Excellent analytical skills.
• Ability to work with large amounts of data and understand the bigger picture.
• 3-5 years’ experience with Power BI.
• 1-3 years’ experience using SQL and DAX.
• Advantage if the candidate has Azure SQL experience.
• Experience using the Microsoft SQL stack, e.g., SQL or SSAS for analytical analysis
• Proven Experience with any of the following data visualization toolsets PowerBI, Tableau, Pyramid Analytics, Qlik, Sinsense, YellowFin, and Domo. 
• The ability to utilize, create, and analyse GIS and other location-based data and analysis would be an advantage
• Experience with time series analysis.
• Experience building visualization with Cloud-computing services, e.g. Azure.
• Ability to work with large amounts of information and see the 'bigger picture.'
• Able to work effectively in a team environment.
• Advantage if the candidate has Experienced in designing, developing, evaluating, and deploying predictive modelling, machine learning, and advanced analytics.
• Attention to detail
• Comfortable with juggling facts, figures, and number crunching
• Critical thinking: able to look at numbers, trends, and data and come to new conclusions based on the findings
• Exceptional analytical skills
• Exceptional conversation and communication skills, both written and oral - English
• Exceptional visualization techniques, including demonstrable design knowledge, such as layout, typography, colour, interaction design, and fluency within a given visualization toolset.

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Job Description

KEY RESPONSIBILITIES:

Consulting and Support Services

• Face to Face client visits;
• Statistical Analysis
• Stock Control
• Sales
• Query Resolution
• Administration
• Achieve Financial Targets
• Personal Development
• Up-sell solutions from the group
• Analyse customers transactional processing and devise strategies to maximise and optimise collections

CORE RESPONSIBILITIES:

Face to Face Visits

• Develop call cycle planning;
• Make the required travel arrangements and accommodation bookings;
• Visit all assigned within specified call cycle period;
• Build strong relationships with all customers;
• Obtain site visit signatures on all visits completed;
• Install products and equipment at the client site and train the client on the use thereof, as and when required;
• Provide clients with in-depth training.

Statistical Analysis

• Perform statistical analysis on all clients processing to identify areas of improvement and growth;
• Present statistical analysis to all clients;
• Provide improvement recommendations / ideas to clients based on statistical analysis performed;
• Monitor client performance to identify trends and track improvements;
• Advise merchants of trends identified;
• Identify possible fraud risks and/or misconduct associated with clients' business practices and report these to the relevant manager;
• Inform client of any trends identified with client staff where it is possibly negatively affected client overall performance.
• Conduct bank reconciliations and analysis as required

Stock Control

• Assist with the tracking of stock on site level;
• Assist clients with the ordering of required stock (as and when required);
• Assist with the recovery of stock at sites (as and when required);
• Ensure that NuPay equipment is properly maintained on site level.
• Identify opportunities to offer value-added services to clients and implement those services, as and when required;
• Identify opportunities to improve the clients' service offerings and sell where possible, tailor-made products and solutions to the client;
• Prepare sales documents and guide the client through the completion thereof and submit for processing as per the timeframes detailed in the product service level agreement.

Query Resolution

• Log queries raised by clients with the company's second line support function and keep clients informed of progress regarding the queries raised. Close the query on the system, once resolved.
• Keep client data and site visit information up to date on company systems daily;
• On the first day of every month, submit a monthly report to the Regional Manager;
• On the first day of every month, submit all expense claims and reconciliations thereof, to the Regional Manager.

Achieve Financial Targets

• Through consulting and support services as well as sales activities, achieve monthly and annual financial targets.

Personal Development

• Keep clients and colleagues informed and updated on payments industry and all applicable legislative requirements and changes, as and when required;
• Keep up to date on all product, system, industry, and legislative changes;
• Complete the actions detailed in your personal development plan as per company policy, successfully.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• ACS Field Services.
• NuPay Central Admin.
• NuPay Sales.
• NuPay / Delter Contact Centre.
• Business Support.
• Billing Department.
• Marketing Department.
• Development Team.
• Reception
• Finance.

Reasons for Interaction:

• Support services for terminals in field.
• Support services for sales applications.
• Sales Leads and Assistance.
• Telephonic support to Account Manager clients.
• 2nd Line Query Resolution Support
• Client Billing and Settlement query resolution.
• Client marketing related material and functions.
• UX ideas and escalated query resolution.
• Accommodation Bookings.
• Financial Payments / Refunds.

External:

• NuPay Merchants
• Courier Services

Reasons for Interaction:

• Visiting Merchants
• Collection / Delivery of NuPay Terminals

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric

Professional Qualifications

• B-Com Degree / Diploma (Preferred)

Years of Experience

• Minimum 2 Year Experience in a Customer Service / Account Management Role

Other requirements

• Bilingual in English and Afrikaans.
• Fluency in English is mandatory.
• Strong oral and written communications skills.
• Excellent MS Excel skills.
• Working experience on MS products (Excel, Word, Powerpoint and Outlook).
• Organisational and prioritisation skills.
• Knowledge of the micro finance industry and some working experience in this industry is preferred.
• Technology and system savvy.
• Analytical skills.
• Sales experience skills.
• Ability to maintain supreme levels of ethical behaviour and confidentiality.
• Ability to identify opportunities for improvement
• Advanced MS Excel skills - Knowledge on V:lookups, H:lookups, Pivot Tables and IF formulas. (short courses attended).
• SQL – Must be skilled in database analysis through SQL query writing. 2 years experience required.

SQL skills required:

• Execute select and where clauses. Inner join statements Union all statements Group by statements Sum, distinct, count and convert clauses.
• Power BI - Skilled in report writing and database enquiries to write reports within Power BI. 2 years experience required.

Power BI skills required:

• Import data – Excel , SQL Convert data
• Compiling of dash boards.

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Job Description

• We are looking for a Service Desk Subject Matter Expert to ensure successful operationalisation and offboarding of customer and business requirements into the Service desk environment based on best practice processes whilst adhering to contractual requirements. This position includes project and full operational documentation and must be delivered within agreed timeframes.

Key responsibilities:

• Significant knowledge of the operational configuration requirements of the Helix and Remedy platforms with tested knowledge and proof of successful implementations
• Very Good Communication (Written and Verbal) - Clear, concise, good command and conveyance of language
• Very Good knowledge of Technical Systems especially Visio, Remedy and Helix
• Very Good troubleshooting and problem-solving skills
• Good Interpersonal Skills
• Strong influencing and conflict resolution skills.
• Excellent prioritisation skills.
• Self-Motivated and disciplined.
• Ability to work independently and within teams.
• Ability to impart and share knowledge and skills.
• Ability to work in a fast-paced environment and under pressure.Use sound project tasking principles to implement good practices in the overall service desk environment.
• Standardise the Remedy system driven process cross all customers with as little as possible exceptions in the operational phase.
• Manage overall service desk related transitions on a technical and operational level – within the agreed time, budget and quality expectations.
• Implementation of new services on a technical and operational level
• Offboarding of services on a technical and operational level.
• Ensure that Service Desk Service Levels can be accurately measured through implementation design
• Document Business requirements in process flow software to accurately capture the tasks related per service line
• Completes reasonability testing and information validation prior to go live of any project
• Ensure that standard service desk processes are implemented and trained before the hand holding phase
• Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required
• Assesses a variety of situations and provide clarity to the Service Desk management team
• Establishes and maintains credible, professional relationships with Service Desk management, internal business lines, and external vendors
• Focus on the implementation of continuous improvement initiatives that would require a project to implement in the environment of the Service Desk
• Performs technical due diligence of prospective customers
• Responsible for identifying related reporting requirements
• Responsible for the Service Desk Business Continuity Plan and subsequent test results
• Participate in Remedy system changes
• Participate in Telephonic system changes and determine and manage the potential impact on the Service Desk
• Works closely with Senior Operations Manager on other special planning and departmental projects
• Oversees and reports weekly, monthly, quarterly, and annual metrics
• Collaborates with other Service Desk Managers and Team Leaders to ensure seamless business execution, reinforce positive morale, and uphold company values.
• Stays up to date on industry regulations, trends, and technology
• Anticipates and tracks operational and tactical risks and proposing possible technical solutions for risk mitigation
• Facilitate the involvement of key role players in long-term planning, project status reporting, and implementing change control processes

Requirements for success in this role are:

• ITIL V3 Transition Management
• ITIL V3 continual service improvement management
• ITIL V3 Operations management
• ITIL v4 Foundation Certification
• Comptia Project +
• SIAM Certification
• Agile BA Certification
• Service Desk Institute Support Centre Manager Certification

Experience requirements are:

• 15 years experience in IT Service Desk supporting functions
• More than 10 years expert experience in service desk implementations, transitions and decommissioning

Education

• National Certificate Level 4 (N4) / Grade 12 (Required)

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Job Description

• To investigate, analyse, resolve and advise on support issues in a business application support environment.

Responsibilities:

• Participation in complete life cycle of support issues from call logging, investigation, recreation, resolution, workarounds and liaison with the client regarding delivery of fixes.
• Collaborate with business stakeholders and development teams through joint problem solving sessions to ensure that solutions are robust, correctly monitored, prioritized and lifecycle resilient
• Drive the process of optimizing current solutions through a service improvement approach to ensure return on investment and that service levels for all deliverables are met
• Provide specialized level investigation and analysis of data integrity between source and destination applications.
• Follow up and provide feedback to the customer for escalated application issues
• Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
• Extract and analyze application and system support data
• Understanding client’s business processes and requirements
• Propose and make configuration amendments
• Assist with providing and implementing temporary workarounds
• Addressing advanced customer business and technical queries
• Attend and provide input into weekly, monthly and ad hoc customer support meetings
• Review and improve operational requirements relating to the business processes
• Advise and train support teams with investigations and support processes
• Participate in performance measurement of support team members
• Be available to standby personnel for significant events
• Participate in the support team standby schedule

Education Required:

• 3 Year tertiary qualification or a relevant IT qualification

Experience Required:

• 3 – 5 years application support engineer experience

Essential Competencies:

• Basic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc.
• Problem solving exposure at application and business transaction level using application log files and SQL database queries
• Cloud based application support
• Commitment to performing routine as well as investigation/analysis work tasks
• Ability to solve medium complexity problems
• Understand and develop the support team technical competency
• Self-motivated, proactive, taking ownership of problems until they are resolved
• Mature person with the sense of responsibility to do after hours standby

Advantageous Competencies:

• Good oral and written communication skills
• Good customer relationship skills
• Quick learner (short initial ramp up period)
• Previous exposure to Telco application support

Additional Requirements:

• Comfortable with working in the customer domain
• Adjust to the needs of a flexible working environment

Additional Comments:

• Looking for above average knowledge of working with business applications on Windows & Linux, Mirco-services, AWS Cloud, etc.
• Looking for capability to understand, assist with and compile comprehensive Incident reports & PIR discussions

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Role Description:

The Intermediate SysOps Engineer is responsible for supporting, maintaining, and optimizing application and infrastructure, database, and middleware capabilities. Further responsible for securing environments and enable the development and operations of modules and solutions through continuous software updates. This role is also responsible for reviewing solution designs, understanding the impact on application and infrastructure, building, and implementing solutions through deployments. Enabling innovative cloud architecture, monitoring, maintaining, and supporting the operational environments. 

SysOps Strategy

• Work closely with the development squads and infrastructure team, platform engineering to craft a technical vision.
• Work with the various teams down/upstream to set to pragmatic goals to meet the technical vision.
• Help drive the technical strategy related to application software delivery.
• Assist squads to meet business goals.
• Encouraging and building automated processes wherever possible.
• Selecting and deploying appropriate CI/CD tools.

 

Key Responsibilities will include:

• Managing and ensuring smooth operations of complex hybrid cloud platforms solutions & application
• Experience provisioning, operating, and maintaining systems running on AWS EKS
• Explicit knowledge of Computing, Storage, Networking, and Security technologies in the Amazon AWS hosting environment
• Experience in setting up Cloud Monitoring using CloudWatch or any other tool
• Experience in managing containerized workloads and services tools like Kubernetes on AWS EKS
• Experience in modern Agile DevOps methodologies
• Experience with AWS DevOps practices GIT, Bitbucket, JIRA, Ansible, Docker, Terraform, Jenkins, CloudFormation.
• Knowledge of Load Balancers, Firewalls and network switching components
• Capabilities to provide AWS operations and deployment guidance and best practices throughout the lifecycle of a project
• Strong knowledge of Linux, shell scripts, SQL, Configuration management and monitoring
• Hands-on experience with scripting (Bash, Python, and PowerShell)
• Configure the infrastructure to generate relevant metrics for uptime monitoring.
• Configure tools to ingest monitoring data, develop alert criterion.
• Monitor and fine-tune utilization of microservices resources.
• Measurement, optimization, and tuning of system performance and ensuring that systems will run reliably and are highly available in a 24/7 production environment.
• Support debug issues on EKS cloud platform.
• Implement services and infrastructure to support new systems 
• Diagnose and resolve problems, escalating and communicating issues where appropriate 
• Ensure network, infrastructure and application security vulnerabilities are identified and resolved through patching or other mitigations  
• Assist in the creation and maintenance of technical documentation and procedures  
• Adhere to defined change management procedures 
• Identify and recommend continual improvement measures 
• Provide 2nd and 3rd level investigations to all incidents logged to the team.
• Must be able to perform basic database queries.
• Provide end to end support for client application and website, including cloud platform support.
• Knowledge of monitoring and alerting tools like Kibana, Prometheus, OpsGenie

Core competence & Skills,

• AWS DevOps practices
• Agile DevOps methodologies
• Analytical and problem solving
• Verbal and writing skills
• Teamwork and collaboration
• Professionalism and strong work ethic
• Social Intelligence
• Cross-cultural Competency
• Oracle Database

Knowledge and Experience

• Cloud administration experience, with a preference for AWS SysOps/DevOps
• Experience in administration of web server stacks, web server config, load balancers, proxy servers, mail relays, etc  
• Experience in support of high availability systems including redundancy, failover and backup/restore.  
• Understanding of Virtual Network Configuration and Network Security, including firewalls, routing, VPN, VPC, WAF  
• Familiarity with the principles of software change management, quality assurance and information security management.  
• Excellent documentation, time management and communication skills
• Strong communication skills
• Ability to work with very little supervision and to work well in a team environment

The ideal candidate for this role will have:

• Min 2 years’ experience in a similar role
• Min 2 years’ relevant experience in application support, deploying and / or administering infrastructure solutions
• Min 1 years’ experience of current and emerging virtualization, infrastructure, cloud and containerization technologies such as AWS, Docker, Kubernetes, etc.
• Min 1 years’ experience in scripting(automation) and configuration management using tools such as Yaml, Rbac, Ansible, Salt etc.
• Min 1 years’ experience building, managing and supporting AWS-based solutions and AWS native technologies
• Knowledge and experience of Web services, SOAP and RESTful interfaces, and XML
• Strong understanding and working knowledge of IT management best practice frameworks, such as ITIL and COBIT
• Strong knowledge of automation frameworks and tools
• Strong knowledge and experience on AWS (Certification compulsory)
• Min 2 years’ experience in database technologies - RDBMS, e.g. MSSQL, PostGreSQL, Oracle, MySQL, etc
• Excellent problem-solving ability in complex environments

Qualification:

• B Tech degree or Postgraduate Diploma - Information Technology
• AWS Certified Cloud Practitioner or Solutions Architect - mandatory
• Linux Certification Admin - desirable

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Job Description

We are looking for a Problem Management Administrator who will be responsible for the end-to-end management of all IT problem management. Their role and responsibilities are extremely varies and include (amongst others):

• Leveraging technology to issue all communications and provide key stakeholder management
• Leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls, e.g. problem investigations and assisting in knowledge article creations
• Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
• Effective communication with all stakeholders
• Being accountable for ensuring the responsible support groups resolve the outage via a workaround or permanent fix
• Ensuring all administration and reports are maintained and up to date, including contacts information, technical diagrams, post major incident reviews
• Drawing up detailed but concise RCA’s and nurturing process improvements and knowledge base improvements
• Continually maintaining and developing tools and resources to manage problem investigations effectively
• Monthly reports/presentations
• Weekly presentations

Qualification Essential Competency

• Grade 12
• Soft Skills
• ITIL Foundation V3
• IT Related Tertiary Qualification

Qualification preferred education and experience

• MCITP
• ITIL Foundation V4
• ITIL Intermediate Modules
• 5+ Years in a Service Desk Operations Role
• 3+ Years in an problem Management Role
• Essential functions
• RCA SLA management

Following up with resolver groups, 3rd parties and Altron BU’s

• Root Cause Analysis writing
• Knowledge Articles
• On All Communication Platforms (Teams, Skype, Mail, WhatsApp, Zoom)
• WhatsApp and Skype groups
• General Administrative functions

Experience required

• 3+ Years in an Problem Administrative role
• 5+ Years in a Service Desk Operations Role
• General IT experience
• General network experience
• Customer Experience