Job Vacancies at VHRS

Role summary:

Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK, the UAE, Africa and the Asia-Pacific region. Our new team member is accountable, keen to learn, adheres to high quality standards and executes on results and plans within their team.

As the Customer Success Project Coordinator, you will be responsible for managing the projects relating to golf course seasonality including the onboarding process of new clients. You will need to build realistic project plans aligned to seasonal requirements, schedule tasks and ensure the team delivers the outcomes on time.

The Customer Success Project Coordinator will report to the Group Customer Success Manager and coordinate the tasks of the Customer Success Associates within the seasonal projects so they can manage their client engagements effectively. You will also ensure the correct processes are being followed at the appropriate time by the team as they interface with their external clients. You will be required to provide regular updates on each project to the Group Customer Success Manager and Customer Success Manager.
WHY WORK WITH TAGMARSHAL?

• Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.

RESPONSIBILITIES:

• Determine and define scope and objectives of seasonal projects and realign as and when required
• Manage and oversee the proper and effective functioning of the following seasonal projects: New client onboarding, Start of season reboarding, Mid-season Optimization and End of season reporting and winterization
• Manage and oversee the proper and effective functioning of adhoc Customer Success projects as required
• Plan, direct, coordinate and lead the activities of seasonal projects to ensure that the goals and objectives are accomplished within the required time
• Establish a project plan for each seasonal project including CS Associate travel associated with each project where applicable
• Outline the work plan to assign duties and responsibilities in conjunction with the Group CS Manager
• Understand the correct business practices and how our team interacts with other departments for execution of our processes
• Communicate effectively with our team and internal stakeholders
• Engage with CS Data Analyst around reporting requirements as part of your seasonal projects
• Report on the CS Associate and Data Analyst workload and output to the Group CS
• Manager, CS Manager and Analytics Manager for effective management and execution of each seasonal project
• Develop process improvements to ensure smooth operations of seasonal projects
• Foster teamwork by working cooperatively and effectively with others to set goals and resolve problems
• Assess priorities and determining the importance and urgency of tasks required to be completed by deadlines
• Develop a task schedule for the CS Assoc in conjunction with the CS Managers and monitor job progress while keeping track of all information
• Collaborate with the Customer Success team to solve problems that may arise by identifying the cause, gathering and processing the relevant information, generating possible solutions and making recommendations to resolve the problem
• Flag and escalate any risks to completion of seasonal projects with Group CS Manager, CS Manager and Analytics Manager
• Provide KPI reporting data to the Group CS Manager and highlight concerns and/or challenges
• Provide weekly updates to Group CS Manager and CS Manager

REQUIREMENTS:

• Stakeholder management
• Proactive problem-solving approach
• Ability to engage well with all levels in an organization
• A thorough understanding of relevant computer systems and applications
• Proactive and facts-drive decision making
• Ability to use your initiative
• Be thorough and pay attention to detail
• Excellent verbal communication skills
• Superior organizational and time management skills
• Innovative, creative thinking skills to ensure the team is providing a cutting edge client experience
• Ability to work in a dynamic environment and prioritize under time constraints

RELEVANT EDUCATION AND EXPERIENCE:

• 2+ years prior experience in project management
• Managed projects through the complete project management lifecycle
• Knowledge of golf (advantageous)
• Experience working with remote team (advantageous)

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The Junior Graphic Designer ultimately will create impactful designs that capture and promote our company vision in a timeous manner.

Daily Responsibilities:

• Creation of design and assets for use on our website, retail branches and social media platforms
• Work closely with Digital Content team on social content and strategies
• Offer creative input on creation of all forms of advertising, both above and below-the-line
• Conceptualize and create social content for use across various Social Media channels
• Work closely with Customer Relations Manager in creation of email marketing
• Work collaboratively with third parties (ad agency, affiliate network) to complete marketing campaigns.
• Creation of presentation and mockups to present ideas/executions
• To bring fresh ideas and approaches and perform any other duties as reasonably requested.

Requirements:

• Graphic design degree, or relevant qualification
• Adobe Creative Suite (CS5 and up) essential (Illustrator, InDesign, Photoshop)
• Video Editing & illustration skills advantageous
• Fluency in social media platforms
• Understanding of photography, typography and composition
• Exceptional layout and typographic skills
• Sports knowledge is advantageous

Technical knowledge/competencies:

• Industry Knowledge: Strong understanding of the gaming and hospitality industry.
• Betting Terminology: Familiarity with common sports betting terminology, including types of bets, betting markets, and betting jargon.
• Betting Platforms and Providers: Familiarity with different sports betting platforms, software providers, and third-party integrations commonly used in the industry.

Behavioural Competencies:

• Self-starter: Proactive, highly motivated, self-disciplined, and driven to achieve goals. A strong internal drive and can take the necessary steps to start and complete tasks independently.
• Communication: Possesses excellent communication skills, both verbal and written, to effectively convey expectations, provide feedback, and collaborate with stakeholders at all levels of the organization.
• Attention to Detail: Pays close attention to detail, ensuring accuracy and precision in evaluating agent performance, analyzing data, and identifying areas for improvement.
• Time Management: Effective time management and organizational skills to handle multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Adaptability and Flexibility: Ability to adapt to changing circumstances and handle unexpected challenges. Includes being open to new ideas, adjusting priorities, and embracing change.

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Role summary: 

This role is pivotal in maintaining accurate financial records and ensuring seamless betting operations. This role involves meticulously comparing and verifying financial data, validating betting transactions, and maintaining precise accounting records. Reconciliation Clerks play a key role in resolving any discrepancies that arise, generating comprehensive reports to summarize financial activity, and providing vital support during audits. By analyzing reconciliation data, they contribute to identifying trends and enhancing processes, ultimately contributing to the company’s financial transparency and operational efficiency.

Daily Responsibilities:

• Liaise with colleagues to work together and provide consistent, excellent service as a team. 
• Demonstrate willingness to help each other. 
• Give and receive direct constructive feedback. 
• Take ownership and accountability for tasks and activities and demonstrate effective self management. 
• Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained. 
• Support and drive the business’ core values.  
• Attend Daily Operational Meeting to discuss issues currently affecting the business
• Liaises with other departments (e.g., call centre etc) to ensure customer queries are resolved
• To complete daily filing of accounts and other administrative related issues.
• To minimize losses/risk to the company.
• To prepare monthly Balance sheet recons and upload to Share Point.
• Ensure technology utilized within the business is relevant and evolves with business requirements. 
• Identify the latest trends and technologies affecting our industry. 
• Identify customer centric enhancements which improve customer offering.
• Oversee all innovation related implementations and projects. 
• Ensure business is relevant with systems and applications.

Requirements and Technical Knowledge:

• 5+ years’ experience performing the same or similar job duties preferred
• A minimum of two years’ experience in the igaming industry preferred
• Industry Knowledge: Strong understanding of the gaming and hospitality industry. 
• Regulatory Reporting: Ability to prepare and submit regulatory reports and notifications accurately and within designated timelines.
• Payment Processing in Betting: Knowledge of payment methods, transaction processing, and security measures relevant to sports betting transactions.
• Data Analysis and Reporting: Proficiency in analyzing and interpreting data, generating reports, and presenting actionable insights to stakeholders to drive quality improvement initiatives.
• Documentation and Record-Keeping: Ability to maintain accurate and up-to-date compliance documentation, including policies, procedures, and audit trails.
• Business and financial acumen

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Role summary:

Tagmarshal Group is looking for an experienced low-voltage provisioning and hardware installation Technician who is self-motivated, enthusiastic and willing to become part of a dynamic fast growing company based in the Cape Town area. The right candidate will be computer-literate, have IT experience and 3 to 5 years’ experience in low-voltage hardware configuration, installations, field maintenance and repair.  This is a technical position and only individuals with the necessary skills and experience need apply.  

WHY WORK WITH TAGMARSHAL?

Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.

RESPONSIBILITIES:

System & Hardware Configuration

• Create server droplets & setting up server domains
• Zoning and mapping our clients courses
• Perform systems cross checks
• Calibrate our clients courses and hardware to ensure that systems are functioning optimally and resolve any technical challenges timeously
• Provision and configure mobile phones, tablets, PC’s and GPS devices with the proper software, cellular sims, and configuration settings prior to shipping to customers
• Follow standard operating procedures and accurately log & update tasks and projects using the CRM system
• Develop and maintain knowledge by attending regular meetings and training activities to learn new system features and technologies
• Must be able to work closely with peers and management in the organization to ensure that high quality solutions are deployed and maintained using consistent technology and industry best-practice frameworks
• May be required to travel and work extended hours and weekends
• Test, repair and refurbish faulty hardware returned from clients and follow Return Material Authorization (RMA) processes for in-warranty items
• Troubleshoot hardware and system issues to find permanent, practical solutions
• Monitor & roll out firmware & application updates to ensure that our devices and system perform optimally

Installation Management & Support

• Remotely manage our site visits by following our standard operating procedures and assist on site Technicians with troubleshooting 
• Perform Hardware installations at client premises as and when required
• Offer technical support to internal staff and troubleshoot technical issues for clients via phone, in person, or remotely as required

REQUIREMENTS:

• Computer-literate
• Strong organizational skills to manage various tasks, schedules, and resources efficiently
• To firmly buy in, into the “A customer’s problem is my problem” principle
• The ability to collaborate with colleagues and a team player who communicates well at all times
• To build a good rapport with clients and represent Tagmarshal in a professional manner at all times.
• Effective communication skills (verbal & written) to be able to efficiently interact with team members, managers, and external stakeholders
• The ability to identify and resolve operational issues, areas of improvement and recommend workable solutions
• Analyze data, track key performance indicators (KPIs), and make data-driven decisions
• Attention to detail
• Maintain the Integrity of our data for accurate data analysis and KPI reporting
• Effective time management and the ability to prioritize tasks & projects in line with business priorities
• The ability to adapt to changing circumstances and handle unexpected challenges
• Leadership skills to manage teams and projects effectively
• Ability to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-users
• Driven and self-motivated 
• Great customer service and interpersonal skills
• To maintain a positive and professional demeanor and professional appearance at all times
• Ability to work independently and without supervision 
• To be outcomes driven – challenges: take the initiative to identify solutions to problems and own the process of implementing the fix
• Ability to apply strong troubleshooting, problem-solving and critical thinking skills

RELEVANT EDUCATION AND EXPERIENCE:

Required

• Matric
• Experience with CRM systems
• A good understanding of DC low voltage wiring circuits
• Field installation and maintenance experience
• Experience in the automotive or electronic security industry
• Experience in desktop/laptop/tablet setup, configuration and software repair

Advantageous

• Experience working with remote teams
• Graduate Studies 
• Supervisory or team leadership experience

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Role summary:

We are seeking an experienced Senior Account Manager to join our growing cybersecurity team. The successful candidate will be responsible for managing and growing a portfolio of clients and partners, nurturing and maintaining strong relationships, and ensuring customer satisfaction. 

The SAM will play a critical role in driving revenue growth and helping to secure new business. The SAM will work with the appropriate support structures to achieve this goal. The SAM will be responsible for forecasting, closing, and increasing revenue pipeline from their partner base.  The AM has close involvement in strategy and implementation of marketing activities for their partner base. Act as a trusted advisor to customers and provide solutions to meet their needs.

Daily Responsibilities:

Processing of tickets in the ticketing queues.

•  Tickets to be closed within agreed team SLA time.
•  Tickets to be closed with a message to confirm completion of ticket.
•  All tickets that arrive before 17:00 need to be attended to on the day.
•  Leave appropriate notes for any tickets not closed on the day.
•  Ask customers targeted questions to quickly understand the root of the problem.
•  Track issues through to resolution, within agreed time limits
•  Assists wuth a series of actions, either via phone or email, through to resolution
•  Properly escalate unresolved issues to appropriate internal or external  teams
•  Provide prompt and accurate feedback to customers, partners and or management when required
•  Refer to internal database or external resources to provide accurate sales/tech solutions.
•  Prioritize and manage several open issues at one time.
•  Follow up with clients/partners  to ensure their systems are fully functional after troubleshooting.
•  Prepare accurate and timely reports/feedback as and when required.
•  Maintain happy professional relationships with clients, partners, management and colleagues.
•  High level troubleshooting for partner portal, license issues and product console.

Assisting with training and onsite support (this may involve traveling) including:

•  Internal training / knowledge share. If required
•  Remote Partner sales training or meetings
•  Onsite client sales support
•  Partner onsite sales training/presentations, product demos and or meetings.

Consistently sharing appropriate knowledge with the rest of the team.

•  Always sharing valuable learnings with your team to increase overall company knowledge

Core sales/account management function.

•  Help with all ESET related sales queries. i.e. Quotes, invoicing, product, training etc…
•  Develop and lead the go to market strategy tailored to your customer/partner base.
•  Work closely with Account Administrators to develop and implement your renewals strategy.
•  Work with marketing team to maximise coverage and create demand for your base.
•  Stay updated with all training requirements for your role. ELV and Other 
•  Keep updated with new developments within the industry. 
•  Research and understand competitor products/solutions. 
•  Attend conferences, webinars and events as required. 
•  Be able to assist with projects and campaigns as needed.
•  Be a dedicated resource to your allocated customer/partner base. 
•  Own and exceed the quarterly revenue target for your base.
•  Adherence and completion of monthly KPI’s ie. Account reviews, outbound calls, CRM process 
•  Establish relationships with key contacts within your partner accounts.
•  Know and understand your partner/customer base. From active to dormant and the different approaches needed for each.
•  Match ESET solutions to partner/customer needs, challenges and technical requirements
•  Partner Lifecycle management. Ensure smooth experience from onboarding to renewal and beyond.
•  Create trial or demo licenses. If required.
•  Identify new business drivers
• Maintain accurate records and manage the sales pipeline using CRM software.
•  Provide feedback and insights on your base as needed.
•  Create and recommend tailored solutions for partners to present to their clients.
•  Assist Partners or customers with Proof of Concept, Health checks and incumbency or deal registration.
•  Escalation point for all irrate customers and partners where appropriate or directed by management.
•  Display a  level of leadership, to be able to support and mentor the wider sales team.
•  Execute solution selling to existing partners and new prospects.
•  Have the capability to lead projects specific to the sales business development space.
•  Ability to strategise at an advanced level, then launch and deliver that strategy to completion. 
•  Provide accurate and detailed reporting and insights as needed. (Statistics, analysis and action plan)
•  Ability to comfortably and eloquently communicate at executive level. (SMB)
•  Document and or recommend process improvements when identified or required.
•  Create and document case studies.
•  Ownership of the escalation process. (In the absence of management or when required)
•  Involved in the sales recruitment process. Interviews, tests, role plays
•  Complete competitor analysis for individual customers or sections of your base and use insights to drive sales.
• This position will require frequent travel within South Africa and other regions in Africa to effectively manage and develop partner relationships

Escalation of client or partner issues to Channel Manager

•  Queries for which answers cannot be determined needs to be escalated appropriately

Perform any reasonable tasks / duties requested by management.

•  Where your role specifically caters for a business need. 

Educational qualifications/Experience:

• Education Level – NQF Level 5 or above 
• Software knowledge – MS Suite, PBX, CRM. 
• Cybersecurity software experience – minimum 3 years
• 7+ years of experience in account management, sales, or related role
• Proven track record of managing and growing a portfolio of clients
• Experience working with enterprise-level customers and navigating complex sales cycles
• Demonstrated success in developing and maintaining strong customer relationships
• Strong understanding of the cybersecurity industry and market trends
• Excellent problem-solving and negotiation skills
• Ability to effectively communicate technical solutions to non-technical stakeholders

Requirements:

• Highly professional and has a customer first mentality
• Excellent telephone and verbal communication skills
• Excellent written communication
• Ability to understand and communicate technical terms.
• Ability to continuously improve. Always open to learning.
• Efficient time management.
• Works well under pressure.
• Ability to work as part of a team and help team out in all departments.
• Going above and beyond the customers/partners expectations
• Patient and friendly disposition.
• Understands and is committed to always displaying ESET’s core company values

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Role summary:

• The primary job function will be managing paid media campaigns across search, display and social media. This includes strategy, setup, management and optimisation of campaigns against KPIs set out to ensure success. This means a minimum of 1 years experience with Facebook Ads and Google Ads is required.

Daily Responsibilities:

• Campaign setup
• Campaign management and optimisation
• Campaign debrief, reporting and learnings
• To own accountability for campaign success
• Manage growth of your skill set
• Problem solve issues within your task scope
• Seek innovation that drives improved performance

Requirements:

• Proven work experience managing Paid Media advertising campaigns across Google Ads and Facebook Ads.
• Ability to develop effective campaign strategies for all relevant channels.
• Analytical skills and ability to make data-driven decisions.
• Excellent attention to detail.
• Ability to work independently.
• A keen interest in Sports.
• Google Ads and Google Analytics Certification 
• Facebook Blueprint Certification