Job Vacancies at MTN

About the Job

• As part the Group Fin Ops and Control portfolio, the role is responsible for building a true data-driven control framework that mitigates known risks, anticipates and apprises MTN of emerging risks and delivers value:

Strategy Support and Implementation:

• Provide operational support to the Finance Innovation and Digital Transformation lead in designing and implementing a risk-based optimum controls framework that is aligned with the risk appetite of MTN, enhances business performance and ensures robust risk mitigation.
• Develop an integrated controls framework covering the key operational, compliance, and financial reporting risks across the end-to-end value chain based on market best practices and benchmarks.
• Proactively identify next generation controls environment in line with the future roadmap of MTN Group businesses in-order to transform MTN Group Finance’s controls landscape.

Operational Delivery:

• Collaborate within Group Finance teams and ensure robust control environment for MTN to minimize the risk of financial loss. Further integrate risks and improvement opportunities linked to enhancing business performance for Group Finance.
• Test and implement the next generation controls monitoring and assurance programs that will help MTN Group Finance to obtain a transparent and real-time picture of their controls environment and assist in undertaking data-driven business decisions.
• Develop yearly / half-yearly / quarterly control testing schedule based on the prioritized controls and risk exposure defined for the respective areas and present to the senior management for approval.
• Focus on automating control testing, controls monitoring and assurance through developing best in class control designs. Also prioritize automating the controls evidence and workflow management systems.
• Establish a clear first-line ownership and accountability and conduct periodic assessment of the defined controls and provide assurance on the health of the overall function.
• Document a clear set of controls health indicators supported by smart reports with data analytics based dashboarding facilities.
• Reduce the cost of controls whilst ensuring robust regulatory compliance.
• Assess current state processes, control activities and available internal control documentation, mapping with the internal control framework elements.

Continuous Improvement

• Support allocated Opco Finance teams in upskilling on key financial control concepts and developments and cascade the Finance Control Framework to the Opco teams for implementation and deployment.
• Leverage the ERP system capabilities to maximize the automation of the controls configuration in the system to reduce manual effort.
• Introduce non-standard developments like robotic process automation (RPA), artificial intelligence (AI), and machine learning (ML) to operate and monitor controls.
• Support Financial Innovation and Control lead in establishing controls technology ecosystem, utilizing technologies outside the ERP and data harvesting through outlying systems to maximize the benefits of digital transformation.
• Focus on preventative and a “hindsight to foresight”- based controls automation journey by integrating risks and opportunities linked to business performance.
• Assist in implementing new processes and controls or enhancing existing processes and controls in areas such as:
  • Risk assessment, including fraud risk assessment.
  • Information quality, including Information Produced by Entity (IPE)
  • Precision of management review type controls
  • Use of analytics in the context of control activities and monitoring
• Design and embed a positive controls culture across MTN by setting end users up for success and providing continuous support through controls training programs to operate the controls effectively and efficiently.
• Provide advice and recommendations on potential gaps, including potential efficiencies and enhancements to business and IT processes.

Reporting and Analytics

• Prepare on monthly / periodic basis reports for the Finance Leadership and Exco with respect to the reviews conducted, control efficacy, potential financial risk impact, etc.
• Leverage augmented analytics to facilitate data generation and preparation, and visualization of findings.
• Steer the development of data governance and data operating-model decisions, reinforce change-management practices within the finance organization.
• Improve organisational performance through data visualization by developing templates for user friendly dashboards which seamlessly combine information from multiple sources.
• Help leadership uncover hidden value and growth opportunities by enabling scenario analysis, predictive models for early warning.

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About the Job

Consumer satisfaction.

• In branded store:
  • accountable for cash and stock
  • accountable for sales and meeting sales targets
  • accountable for stock shortages
• Provide consumer advice and education / share product knowledge
• Manage stock in store:
• Management of shortages.
• Obsolescence
• Promotional stock merchandising
• Manage operations in store:
• Warranties
• Customer cell phone repairs (where applicable)
• Returns
• OBF’s
• Identify issues and resolve
• Communication, in outlet, and with MTN
• Maintain company’s policies and procedures.
• Manage and account for all cash.
• Conduct actual system transactions eg. activations, suspensions, migrations etc.
• Relevant paperwork and documentation.
• General Customer services: turnaround time, queuing time, accuracy, and productivity.