Job Vacancies at Motus Aftermarket Parts

Job Description    

The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.
The successful candidate will have to prepare, review, and submit warranty claims to the manufacturer in line with standard operating procedures and OEM requirements.

The responsibilities of a Administrator: Costing / Dealer Warranty include the following tasks but not limited:

• Costing of Job cards with the use of labour operation codes
• Effective and Efficient management of Work in Progress
• Preparing technical reports
• Loading Maintenance claims on the SEMA system
• Using the VOSP system
• Costing of Warranty Job cards according to Labour Operation codes
• Loading of all warranty claims on UCHP and Kuzer system.
• Control over warranty claim store.
• Warranty audits
• Warranty parts disposal with RSM
• Warranty claims, payment follow up

Qualifications and Experience    

Minimum requirement:

• Senior Certificate (Grade 12)
• A minimum of 2-3 years in the automotive service industry. Prior experience in a technical role or as a service advisor and/or Warranty Clerk would be ideal.
• Basic technical understanding and background is essential.
• Direct experience as a Warranty/Costing Clerk will be an advantage.
• Knowledge of UCHP, Automate, VOSP, SEMA, Planner Service.
• Relevant OEM experience is highly desired.
• Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
• Computer literate
• Knowledge of dealership policies and procedures is essential.
• Knowledge of competitive motor industry.
• Knowledge of relevant operating systems would be an advantage.
• Multilingual with languages generally spoken across the area and customer base is necessary.
• General understanding of mechanical/technical terms is essential.
• Basic knowledge of accounting practices is highly desired.
• Skills and Personal Attributes    
• Minimum skills requirement:
• Communication skills in English (read, write & speak) and other primary languages spoken in the area.
• Interpersonal ability; working with people, relating to others.
• Listening
• Customer orientation
• Planning and organizing; monitoring performance and output against expectations/ targets/ deadlines.
• Administration
• Initiative and problem-solving abilities
• Persuading and Influencing
• Delivering results
• Financial literacy: able to understand relevant financial concepts and do relevant calculations.
• Coping with pressure and setbacks; able to work productively in a highly pressurized environment.

Personal Attributes:

• Highly self-motivated, energetic, and able to maintain a positive outlook.
• Diplomatic
• Self-confident
• Determined and resilient
• Ethical
• A curious, quick learner:
• Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
• Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
• Calm; able to keep emotions under control.
• An adapter; someone who can adapt their interpersonal style to suit different people or situations.
• A team player
• Reliable
• Results driven and customer orientated
   

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Job Description    

The successful candidate will be responsible to develop tactical strategy and associated delivery plans and policies ensuring maximum efficiency and profitability of the dealership whilst providing customer satisfaction.

Specific Role Responsibilities    

Daily:

• Come to work with a win-win attitude.
• Sit with Sales managers and F & I Managers daily. Discuss Debtors, deals invoiced, deals pending and activities, applications, trade- in valuations, stock levels, Daily CMS meetings and sales activity planning.
• Every morning check Work-In progress, cash sales for workshop and parts, vehicle debtors, interest. Check loan car status (why on loan? when is car due back?)
• Do a daily walk-about of your Dealership ensure it is clean and tidy and is inviting to your customers.
• Handle customer complaints daily, follow-up and close them off.

Weekly:

• Meet with salesmen, sales managers and F & I managers together twice a week. Salesman to discuss individual targets and how many deals they are each on and how many deals they will have invoiced and delivered by Friday (mini-month-end).
• Weekly meeting with all managers: sales managers, F & I managers, parts managers, workshop manager and accountant. Discuss where we are in the month, were we need to get to, to reach budgets. Discuss any problems between department and how to resolve them.
• Go through trading accounts, have Accountant correct any errors you pick up. Do this weekly to prevent the month end drama.
• Two fleet visits a week by DP, Sales Manager and sales person.
• Ensure sales manager has two vehicles per salesman invoiced and delivered by the end of each week.
• Check expense schedules; ensure expenses are in line and in accordance with the budget.
• Sign off weekly stock takes. Sign off weekly perpetual parts stock take. Sign off weekly work in progress, once you have sat with workshop manager and got answers.
• Check weekly M & M report with used car manager.
• Check stock levels weekly.
• Ensure sales training is occuring weekly.
• Check sales manager D.O.C. weekly and check that it balances to trading account.
• Do weekly boots and bonnet inspections of all company demos.
• Check branches activities, phone-ins, walk-ins, demo’s valuations, sales, invoices pending.
• Check alarm system is working at least once a week.
• Have Receptionist check switchboard for deadlines twice a week.
• Ensure and check weekly that all security measures are in place to secure staff and dealership.

Monthly:

• Review trading account with Accountant. Ensure that we are in line with the budget and benchmarks.
• Review Warranty Age analysis with Accountant.
• Review and sign off Recon file with Accountant.
• Review and check all debtors with Accountant.
• Review final expense schedules; look for ways to cut expenses.
• Check vehicle and parts stock holding at month end.
• Complete Managers’ Commissions and sign off.
• Sign off all Sales Executives’ Commissions.
• Ensure all commission earners receive a copy of their commission sheets, once they have signed them off.
• Do monthly performance appraisals with each Manager.
• Month-end stock-take to be done with the Accountant and yourself.
• Monthly Managers’ meeting to discuss previous month’s results, department by department. Discuss any abuse of expenses.
• Carry out additional reasonable duties from time to time at the discretion of Management.
• Action Plan for the new month. Plan marketing activities and promotions.
• Maximise Company profitability through the sale of vehicles, associated products, parts and labour.
• Plan your weekly advertising with sales managers. Ensure receptionist and F & I manager are aware of what you are advertising.

Qualifications and Experience    

• 5 - 8 years experience in a similar environment, of which 2 - 3 years at management level.
• A valid South African driver's licence. 

Skills and Personal Attributes    

• Business and Operations Management
• Developing sales
• Financial Acumen
• Governance, Ethics and Values
• Negotiation Skills
• Occupational Health and Safety
• Operations Risk Management
• Planning and Budgeting
• Planning, Management and Measurement
• Product and or service knowledge
• Trust and Integrity
   

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Job Description    

The successful candidate will be responsible to deliver sales in order to process sales of new vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.

Specific Role Responsibilities    

• Processes and governance
• Identify and apply known solutions to operational problems and escalate unresolved issues
• Deliver on agreed performance targets according to set procedures and service level agreement
• Report on transactional activities to provide timely information for decision making in area of accountability
• Execute work in line with governance and compliance processes
• Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
• Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
• Process all leads of prospective customers and follow-up on possible sales
• Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner

Finance

• Execute work activities effectively and efficiently in order to prevent financial losses
• Client/Customer
• Deliver work activities adequately to satisfy internal and external customers
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery

Qualifications and Experience    

• Matric certificate
• 3-5 years’ working experience in a similar environment.
• A valid South African driver’s licence

Skills and Personal Attributes    

• Developing sales
• Making a Sale
• Persuasive Selling Skills
• Product and or service knowledge
• Trust and Integrity
   

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Job Description

Gaydons Midas is searching for a Retail Manager to join the branch in Pietermaritzburg. The purpose of this position is to work closely with the Regional Retail Manager in all aspects to achieve success and ensure profitability, cost control, and customer satisfaction.

Requirements:

• Grade 12 with
• Diploma in Business Management or Marketing- Desirable
• 3-5 years’ knowledge and experience of sales and marketing of spares/ vehicle parts
• Supervisory experience-Essential  
• Ability to communicate on all levels
• Assertive with sound interpersonal skills are essential
• Strong attention to detail is essential
• Must be able to work under pressure
• Clear criminal record

Key Performance Indicators includes, but not limited to.

• Planning, organizing, and controlling of Retail Responsibilities
• Manage and motivate a team of warehouse and sales support staff
• Ensure the compliance with safety, health, and security laws & regulations
• Assist with IR, HR matters
• Ensure that the quality standards are maintained
• Continuous improvement initiatives
• Budgetary planning, - adherence and cost savings initiatives
• Understand & manage the daily function of a retail shop
• Know the market and grow the existing customer base

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Job Description    

Motus seeks an Executive HC Business Partner for an exciting opportunity to utilise HR processes and techniques to align the business agenda and HR plan to assist the Motus Head Office in achieving its objectives. Motus Head Office is a division of Motus Corporation, a diversified (non-manufacturing) business in the automotive sector with unrivalled scale and scope in South Africa and a selected international presence — primarily in the UK and Australia. You will report directly to the Chief People Officer of the business and lead the strategic alignment and integration of all human capability developmental initiatives with the organisation's strategic objectives. Lead all people-related practices and objectives to provide an employee-orientated, high-performance culture that emphasises empowerment, quality, productivity and standards, goal attainment, and a superior workforce's recruitment and ongoing development. 

Specific Role Responsibilities    

PROCESS

• Decode and analyse the business imperatives and create short- and long-term Human Resources plans that reflect stakeholder departments' business context and priorities.
• Develop tactical strategy and delivery plans to support multifunctional strategic objectives with other business units. Ensure the development and submission of reports to relevant committees and reporting structures for statutory and legal compliance decision-making.
• Facilitate the employee value proposition for talent acquisition and retention.
• Guide and facilitate transformation initiatives.
• Identify and guide training and development solutions.
• Implement and manage employee wellness program.
• Implement and manage Human Capital information systems, databases and access to people information.
• Implement and manage performance management system in line with delivery and business objectives.
• Implement and manage transformation plans in the area of accountability.
• Responsible for corporate governance, compliance, integrity and ethics policies in multiple practice areas to identify and manage risk liabilities.
• Analyse, interpret and produce detailed reports that explain trends, discrepancies and inconsistencies.
• Manage and enable fair employee relations practices, to ensure the workforce can deliver on business objectives.
• Keep up to date with business and human capital trends practices and implement where relevant.
• Manage and report on sales and financial performance. Provide guidance with regards to all applicable legislation.
• Advise on organisational design and effectiveness using relevant evaluation tools. Advise on the remuneration, recognition and benefits policy and competitiveness, ensuring fairness and retention of key personnel.
• Analysis of company organisational structures to advise on effectiveness
• Ogranisational position design and management
• Management of core data information on the HR Information System

FINANCE

• Contribute to the setting of budgets, minimise expenditure and manage costs and assets effectively.

CLIENT

• Constantly engage clients to identify and understand their business imperatives.
• Develop and manage sustainable relationships with customers that contribute to a culture of customer service excellence.
• Plan and deliver services and products that create a culture that aims to exceed customer expectations.
• Prepare service delivery excellence plans for customers and ensure implementation.

PEOPLE

• Actively demonstrate leadership through personal involvement, commitment, and dedication to supporting organisational values.
• Create an engaging, enabling and productive work climate aligned to the Employee Value Proposition.
• Develop and implement change management initiatives.
• Develop and implement people strategies in line with service delivery, performance objectives and budgets.
• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
• Own and live up to company values.

Qualifications and Experience    

• Minimum of a Bachelor's degree in Human Resources or related field
• Over 10 years' successful HR experience in an innovative environment, of which at least 3 - 5 years at Senior management level
• Industrial relations and dispute resolution experience- Related industry knowledge
• Carries out human capital practices, processes and transactions in accordance with legal, regulatory requirements and professional standards.
• Display a clear understanding of the processes and procedures involved in legal compliance in a human capital environment
• Demonstrates insight into the regulatory parameters that apply to human capital policy and practice.
• Is aware of industry standards and professional codes that impact on human capital policies and practices and the implications for non-compliance.
• Understand the issues relating to professional, industry and legal compliance. In the case of team leaders and/or managers, discusses issues of compliance with the human capital team.
• Develop good practice guidelines in regard to compliance with legal, industry and professional standards.
• Regularly monitors and responds to incidences of non-compliance.
• Comply with relevant Human Capital legislation,regulatory requirements, and professional standards.

Skills and Personal Attributes    

• Digital dexterity
• The successful candidate should embrace digital knowledge in an effort to influence the business on individual, team and organisational aspects.
• Ability to leverage artificial antelligence
• Cross-cultural competence
• Knowledge of the business
• Project and people management skills
• Effective in Addressing Change and Transformation
• Ability to identify and develop leaders
• Exceptional networking and relationship-building acumen
• Ability to maintain confidentiality when necessary
• Effective communication skills among diverse audiences
• Ensures the highest standards of quality when interacting and dealing with internal and external clients and stakeholders which meet and exceed their expectations on an ongoing basis.
• Explores, identifies and implements new and creative ways to efficiently and effectively improve processes, products, services, practices, customer value, organizational effectiveness and culture.
• Makes sound decisions and develops appropriate and, if necessary
• Evaluates and redirects organisation's strategy, value proposition
• Supports, inspires, motivates and directs individuals to take ownership
• Displays the mental and/or moral strength to be open and direct with others
• Handles pressure and setbacks, copes with conflicting demands, and perseveres until desired objectives are achieved.