Job Vacancies at iMasFinance

Job Outputs:

• Sound relationships with external parties
• Sound relationships with internal parties
• Verify and update the database with correct client information
• Receive and analyse queries
• Identify and negotiate appropriate action within delegation of authority
• Follow up on payment arrangements not kept
• Communicate payment demands, arrangements and consequences
• Recommend Recalculations, restructures
• Arrears collections on Iemas loan products including unsecured loans •
• Debtor’s enquiries and journals
• Member account maintenance
• Taking responsibility of allocated Employer Groups
• Journal processing
• Section 129 process Management
• Payments of various accounts

Qualifications:

• Grade 12 with Mathematics and Accounting
• Call Centre qualification is an advantage
• Credit Management or Debt Collection qualification is an advantage

Experience:

• 2 years’ call centre experience (inbound and/or outbound)
• 2 years’ debt collection experience

 Knowledge and Skills:

• Listening skills
• Communication skills
• Multi-lingual including English
• Excellent communication skills
• Assertiveness and negotiation skills
• Code 8 drivers’ license
• Computer literate (MS office & Excel)
• Sound knowledge of the applicable debt collection and legal proceed

go to method of application »

Key Responsibilities:

Courier Services:

• Ensure the prompt delivery and collection of documents on designated days.
• Timely delivery and collection of internal post and packages.
• Drop-off and pick-up of directors and officials as needed.

Fleet Management:

• Manage scheduling and allocation of vehicles for various purposes.
• Coordinate vehicle maintenance, servicing, and pre-trip inspections.
• Oversee insurance claims for fleet vehicles and manage vehicle data using Fleetio.

Car Wash Facility Management:

• Ensure cleanliness and functionality of car wash facilities.
• Manage relationships with car wash service providers.

Key Performance Indicators:

• Timely collection and delivery of documents.
• Efficient fleet management and vehicle maintenance.
• High levels of customer satisfaction with car wash services.

Qualifications:

• Matric (essential).

Experience:

• Minimum 3 years of experience as a messenger or in a similar role in a formal office environment (essential).

Competencies:

• Valid Code B or EB Driver’s License (essential).
• Basic computer literacy (MS Word, MS Excel).
• Knowledge of vehicle operations and maintenance.
• Strong interpersonal and communication skills.
• Ability to cope under pressure and solve problems effectively.
• Service-oriented and team player.