Job Vacancies at Fidelity Services Group

Job Description

• Overall Purpose of the Job: Support and provide superior service to internal and external customers via phone, email and face to face for walk in customers. Coordinating office activities and operations to secure efficiency and compliance to company policies. Exceeding expectations regarding administrative tasks and responsibilities regarding Relocation data. Competent in achieving sales targets related to relocation appointment booking and cold calling where needed. The ideal candidate will be competent in prioritizing and working with little supervision.

Minimum Qualifications and Experience:

• Matric
• At least 1 to 2 years’ experience within a contact centre, of which admin experience would be beneficial.
• Continuous Improvement experience beneficial.
• Proven experience as an office administrator, office assistant or relevant role would be an advantage
• Outstanding communication and interpersonal abilities
• Excellent organisational skills
• Excellent knowledge of MS Office and office management software. Openscape would be an advantage.
• Prior sales experience and sales appointment bookings would be an advantage
   

Main Duties and Responsibilities:

• The sales Relocation agent contributes in driving sustainable growth by making sure we have maximum clients relocating their services with Fidelity ADT.
• Phone “loyal” clients of Fidelity ADT and ensure a sales appointment as a Relocation is loaded for a consultant to meet them at their new premises.
• Coordinate LSN admin activities and booking appointments to secure efficiency and compliance to company policies
• Ensure own performance and drive to achieve results.
• Manage Moving enquiries, pending’s, appointment feedback, LSN lead information inputs, courtesy calls, follow up calls’ admin tasks for all Moving clients with Relocation opportunities in the CCC.
• Manage phone calls and correspondence e-mail and letters and ensure written feedback to all clients.
• Complete today’s work today.
• Create and update records and databases with required data.
• Create and update reports with required data as and when needed.
• Comprehend, capture and interpret basic customer information.
• Handle all client queries relating to possible moving, relocating and reconnections (Ad-hoc)
• Ensure all call backs and follow ups are concluded first thing each morning, every day on all pending’s.
• Investigate and resolve customer’s complaints or queries. If complaints need to be escalated to other departments for resolution ensure escalated and tracked within 24 hrs for resolution, if not, follow-up until resolution is reached and include Supervisor if need be.
• Provide Feedback to Customers you are helping and always contact via landline telephone call as first point of contact. Provide timeous feedback to customers and Management always.
• Adapt to change in the work environment, delays or other unexpected demands.
• Adapt to new processes and procedures due to improvement in client retention.
• Keep accurate records of discussions or correspondence with customers, LSN notes as an example.
• Communicate and coordinate with regions, branches and districts.
• Collaboration is required across business and department divisions and business units and branches.
   

go to method of application »

MAIN PURPOSE OF JOB:

• Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets.

QUALIFICATION & EXPERIENCE:

•  Matric or relevant qualification
•  Customer Service experience in a Call Centre environment
•  Experience in people management / supervisory role

RESPONSIBILITIES &DUTIES: 
Customer Interaction 

•  Answer inbound calls and assist customers with their inquiries
•  Respond and resolve written and web correspondence received from customers
•  Action and update the customer requests on Listener
•  Responsible for taking ownership fro escalated queries, ensuring resolution and follow up with customers 

Team Management 

•  Manage the delivery of team service level expectations, quality and productivity targets and indicators
•  People management, including all HR related issues as well as staff development
•  Call monitoring, coaching and feedback, responsible for the delivery of superior customer experience in every call
•  Training, development and coaching of staff
•  Motivation, leadership for a team developing future leaders
•  Conducting performance appraisals for the team
•  Work very closely with the team members to solve customer queries
•  Scheduling / resource planning – forecasting to ensure sufficient number of age
   

go to method of application »

Overall Purpose of the job: 

• Responsible for Service, Repairs, installations and commissioning of Alarms and Intruder Detection Security Systems, Access Control, CCTV and various other types of Technology including, but not limited to Fire detection systems, EAS (Electronic Article Surveillance) systems and other related products.

Minimum qualifications and experience:

• Grade 12 or equivalent
• A minimum of 5 years’ experience on Alarms and Intruder Detection Security Systems, Access Control and CCTV.
• Valid code 08 driver’s license essential
• Must be PSIRA registered grade C.
   

Main duties & Responsibilities: 

• Create detailed commissioning  plans which identifies the activities needed to successfully commission and handover sites,
• document and keep records of all tests on site to include in handover documents as proof of functional testing
• Hands on approach. Jump in and get involved where required on site in order to ensure projects do not fall behind schedule
• Adherence to project and EHS plans;
• Keep forms and records to document daily project activities;
• Monitor the progress, and communicate daily  to site client and Fidelity ADT Project Manager and make adjustments as agreed with Project Manager to ensure the successful completion or projects;
• Monitor and report the quality of work on site on a regular basis to ensure that it meets the project standards and specifications;
• Check stock before deployment to site and when on site in order to ensure everything required is available
• Ensure any deviations in required materials is timeously reported to the project manager to allow time for ordering
• Maintaining a good customer relationship with all Commercial Clients.
• Overtime work required from time to time
• Responsible for installation of fire detection, gas suppression systems, access control, CCTV on project sites
• Follow and adhere to detailed commissioning plans which identifies the activities needed to successfully commission and handover sites, as directed by site engineer and project manager
• Hands on approach. Jump in and get involved  where required on site in order to ensure projects do not fall behind schedule

go to method of application »

Job Description

• Overall purpose of the job: To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.

Minimum qualifications and experience:

• PSIRA registration – Grade C
• Valid Driver’s Licence
• Minimum 3 to 5 years Technical experience
• Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
• Matrix from a Technical High School preferred.
• Tertiary qualification in electronics / electronic engineering preferred.

 Duties & Responsibilities:

Customer Engagement

• Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
• Review how the existing system fulfils these requirements and what the current shortcomings are.
• Identify the root causes of false alarm activations.
• Present a solution to the customer in order to:
  • Meet the business objectives to reduce false alarm rates.
  • Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
  • Agree the solutions and next steps with the customer.
• Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.

 Administration

• Ensure all relevant documentation is completed accurately, neatly and in full.
• Uphold customer satisfaction through diligent attendance to scheduled customer appointments. – Never be late.
• Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important.
• Accurate stock and inventory management.

Solutions Implementation

• Implement the specified solution as agreed with the customer on quotation acceptance.
• Ensure that service standards are upheld:
  • Check battery on every site
  • Test signals on every call
  • Proper fault finding
  • Neat and straight wiring
  • Correct programming
  • Correct placement of equipment
  • No over or under charging
• Own the customer up until the false alarm situation has been resolved.

General

• Handling of classified information
• Completion of Case Studies to serve as training material for up & coming technicians.
• Teach, coach and mentor wireman and assistant technicians from time to time.
• Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit.

Attributes:

• Results Oriented
• Customer Focus
• Functional Technical Capabilities
• Strong communication skills, both written & verbal.
• Builds Integrity and Trust
• Able to Inspire and Influence.
   

go to method of application »

Overall Purpose of the Job:

• The successful incumbent will be responsible for recruitment of suitable operational staff to fill vacancies – Sales, Technical, Finance & Admin

Minimum Requirements

• Matric (minimum), relevant tertiary qualification (HR or Communications qualification)
• 1- 5 years’ Experience recruiting at all levels
• Full 360 recruitment cycle A must 
• Valid Driver’s License and Own Vehicle

Job Specification

• Recruit suitable operational staff to fill vacancies – Sales, Technical, Finance & Admin
• Run end-to-end recruitment process:    
• Advertise, screen and source candidates in line with the job specs provided
• Online advertising internally and externally
• Print media advertising as required
• Networking and sourcing referrals
• Limit agency usage to “absolute emergencies” and only when authorized to do so
• Liaise with and manage Line Managers on the recruitment process and related matters
• Ensure administration and documentation is completed in line with hiring and audit requirements
• Lead interviews and interview process for all vacancies – this includes:   
• Drafting interview guides (competency-based interview techniques are used)
• Setting up interviews (diary bookings, room bookings)
• Managing interview feedback and processing applications from there
• Candidate management
• Regretting candidates 
• Setting up interviews meetings with candidates and Business Executive
• Administration management
• Offers and contracts
• Client management
• Liaising with and leading Line Managers on all recruitment matters
• Maintaining constant and consistent communication with Line Managers and HR business partners on all recruitment activities
• System management and reporting
• All vacancies must be managed through the e-Recruitment system
• Weekly and monthly reporting done as required by Group Talent Manager

Behavioral Competencies:

• Customer-centricity
• Self-motivated and driven
• Energetic
• Able to communicate with individuals at all levels
• Process minded with high attention to detail
• Business and system savvy
• Tenacious and resilient 
• Target driven
• Punctual and conscientious

go to method of application »

Overall Purpose:

• Extensive alarm knowledge up to commissioning, Technician are more focused on implementing the necessary changes required to solve the problem
• Service and maintain alarm systems for commercial, and industrial sectors.

Qualification & experience:

•  Matric or Equivalent
•  Minimum 3 years’ experience as an installations service technician
•  Previous programming, wiring, installations, and fault-finding experience

Job requirements & other attributes:

•  Valid driver’s licence essential
•  PSIRA registered (Grade E, C and D)
•  Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
•  Knowledge of CCTV, Intercom systems and access control
•  Able to work standby as per duty sheet

Technical Duties:

•  Conduct service calls / maintenance and repairs of alarms
•  Program alarm panels
•  Complete handovers and quotations
•  Complete invoices and job cards after every service call
•  Complete links up for new clients
•  Re-programme alarm systems when the current alarm was part of a takeover
•  Complete small installations as and when required
•  Complete daily drive sheets
•  Complete job reports and technical invoices
•  Quote clients on upgrades
•  Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
•  Complete a stock control check
•  Keep the company vehicle clean and tidy

go to method of application »

Purpose of the position:

• The overall purpose is to ensure that key customers are invoiced on time and accurately and all subcontractor invoices are receipted timeously.

 Minimum Requirements:

• Minimum Matric Certificate
• Bookkeeping qualification
• SAP experience essential
• Computer Literate – Advanced Excel essential

Skills & Attributes:

• Ability to meet strict deadlines
• Numerical accuracy
• Excellent verbal and written communication skills
• Attention to details
• Ability to liaise professionally with personnel at all levels
• Excellent telephone skills
• Solid attention to detail to ensure accuracy of information
• Excellent reconciliation skills

 Job Function:

• Request open order reports from specific customers
• Match open order to jobs in SAP, Asset Pool and/or Pulse
• Follow up with Operations to ensure that jobs are invoiced in the same month as service is provided.
• Ensure Customer open order reports are kept current
• Liaise with Subcontractors and supplier regarding outstanding invoices.
• Proactive identification of simplification/automation opportunities
• Participate in various ad-hoc projects where necessary
• Create CS and SD’s as required
• Ensure all jobs are linked to the correct sold to and ship to in SAP
• Create non stock requisitions
• Receipting of Invoices.
• Follow up on invoices and transfers for jobs invoiced without cost.
• Participate in various ad-hoc projects where necessary
• Assisting in processing of month end approved journals in SAP.

go to method of application »

Job Description
Accountant:

• The above position is vacant within the Fidelity Security Group, based at the Florida Centre of Excellence.  The overall purpose of this position is to record, collect, analyse, and report on financial data specifically related to the Skills Development calculations, IT180 eligibility and reconciliations in terms of training spent, budgetary measures and monthly progress reporting of the Skills Development Department.  

Minimum Requirements:

• Grade 12/Matric certificate.
• Bachelor’s degree in Accounting is essential.
• 3-5 years of advance accounting and finance experience.
• SAP experience would be an added advantage.
• Skills Development experience related to bursary claims, IT180 claims and submissions, training spent calculation and learnership funding and management.
• Accounts payable experience essential.
• Strong numerical/analytical accuracy and high methodical working methods are required.
• Proficiency in MS Outlook, MS Word, PowerPoint, and Excel is essential.
• Demonstrate intermediate and advance MS Excel skills including VLOOKUP’s and pivot table.
• Strong administration and organizational skills.
• Strong interpersonal and communication skills.
• Ability to liaise professionally with personnel, clients and institutions at all levels.
• Ability to work without supervision, under pressure and meet strict deadlines-Important.
• Clear Criminal Record.
• Must have own transport.
• Should reside within the Johannesburg/West Rand Area.

Key Performance Areas: (Not totally inclusive)

• Management of Intercompany processing including customer and vendors maintenance on SAP.
• Experience in the methodology of understanding learnerships, Bursaries, Skills Development Levies, grants and related legislation in terms of rebates and BBBEE scoring.
• Tracking of Internal and External payments.
• Review of Creditors /Reconciliations of accounts payable and receivable.
• Consolidation of MOS reports for respectable Manager/Executive.
• Preparation of monthly Board packs and Budget Forecasts.
• Processing /Remitting of monthly TAX/VAT/PAYE payments as well as resolve SARS queries.
• Managing of balance sheets and profit/loss statements.
• Online Banking/EFT approvals.
• Maintenance of Greenline General Ledger Reconciliation System.
• Review GL recons on Greenline and ensure all is in order for the Interim and Year End audit. The raise of any issues and long outstanding items.
• Comply with Financial Policies and Regulations. 

Core competencies

• Strong interpersonal skills.
• Communication skills.
• Numeric accuracy & attention to detail.
• Strong administration skills.
• Strictly deadline driven.

go to method of application »

Overall purpose of the job:

• To complete hardware installations to the highest quality and within the required timelines.

Duties & Responsibilities:

•  Complete hardware installations to the highest quality and within the required timelines
•  Repair, Maintain and Installation of Tracking Systems
•  Offer product support onsite and remotely
•  Dealing with technical and client queries
•  Assist with technical evaluations and repairs
•  Management of stock and tool of trade vehicle
•  Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

•  Matric
•  Driver’s license (code B),
•  Trade test in motor electrical electronics or similar preferred,
•  Auto-electricians qualification advantageous,
•  At least 3 years’ experience in the fitment of vehicle tracking equipment

Attributes:

•  Action orientated
•  Good fault finding skills
•  Attention to detail
•  Problem Solving