Job Vacancies at Discovery Limited

Key Purpose

• To be a Discovery Brand Ambassador, who lives the values of Discovery and has the ability to create dazzling customer experiences

Areas of responsibility may include but not limited to

• Navigate the client experience through our digital platforms and share the Discovery value offering
• Provide comprehensive information on all Discovery products and benefits
• Assist clients in understanding and getting the most value from their Discovery products through integration
• Create interest in Discovery products
• Willing to work retail hours, weekends and public holidays
• Represent the Discovery Store at fitness events outside of working hours
• Navigate the Discovery environment to facilitate the best client support
• Understand the business and operational processes behind products, and give constructive feedback and suggestions on enhancements
• Educate members on how to manage their Discovery products digitally
• Manage and host events within the store environment
• Fulfill administrative duties within the store
• Execute targeted store projects and campaigns

Competencies

• A proven track record of face-to-face customer experience
• A developed level of organisation
• Exceptional communication skills
• Good emotional intelligence
• A passion for customer service
• Must be adaptable to change
• Must enjoy interacting with people
• Must be a team player
• Great time management skills

Education and Experience

• Minimum 3-year undergraduate
• Post graduate qualification in marketing is advantageous
• Relevant financial services industry experience is advantageous
• Discovery work experience (Advantageous)
• Sales and client services experience

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Key Purpose

Group Compliance strives to be the most trusted and respected compliance practice in the financial services sector and our motto reflects that we are, Trusted, Visible and Respected within the Discovery Group. The success of Discovery is made possible by our great people. Our Group Compliance department is looking for a knowledgeable, self-starter to join the team as a Compliance Specialist to be responsible for the managing of compliance risks though the employ of policies and frameworks pertaining to regulatory obligations.

Areas of responsibility

The successful candidate will be required, primarily, but not limited to:

• Contribute to the development and implementation of the Compliance programme for Sales and Distribution
• Maintain compliance risk management frameworks,
• Define, assess, maintain and advise on the regulatory universe,
• Develop and facilitate compilation and review of compliance risk management plans,
• Conduct compliance monitoring,
• Compile and submit internal and external compliance reports, and
• Interact with industry regulators, supervisors and stakeholders as and when required.

Skills and Personal Attributes

• Detailed knowledge of local (South African) legislation relating to financial services and able to interpret and apply legislation, including, but not limited to the following: FAIS, Protection of Personal Information Act, Insurance Act.
• Sound understanding of Compliance methodology, working knowledge of all elements comprising.
• Writes in a well-structured and logical way – must have ability to write and review compliance policies and draft compliance guidance notes and reports with detail required to inform the business of regulatory requirements and potential impacts
• Strong listening, organisational and communication skills and able to think in an analytical and conceptual manner.
• Efficient time management skills, including quick turnaround time on quality work
• Able to work well under pressure

Education and Experience

• Relevant tertiary education
• Post-graduate qualification in Compliance Management (advantageous)
• At least five to eight years’ experience within a compliance environment with working knowledge of laws, regulations and codes impacting a group of companies operating in several jurisdictions.

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Key Purpose

• Understanding the business requirements and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution
• Testing and validating the functionality of the technical solution against the business requirements
• Interfacing between the business client and the development team with regards to the business and functional requirements
• Ensuring that the business requirements are delivered in the implemented solution
• Working with multiple business areas and multiple teams that require deep integration of solutions
• Building and maintaining strong relationships with clients and acting as a consultant on the application

Areas of responsibility may include but not limited to
Act as a consultant to the client on the application

• Participate in client planning forums and advise on solutions
• Challenge the business in their thinking, especially to understand the intent of the business requirement
• Assist business to articulate the benefits they wish to realize with the solution
• Pursue enquiries with clients to understand the "why" rather than the "what" of the business request
• Facilitating the development of a Business Case

Customer Requirements Specification (CRS): 

• Follow a structured process to listen to, understand and document client requirements
• If needed, facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements
• If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information
• Following up with clients to clear up ambiguity and possible misunderstanding
• Documenting the requirements in a Customer Requirements Specifications (CRS) document (which may include UML models, business process documents)
• Ensuring alignment between the Business Case and the CRS
• Review the functional requirements with the client, using appropriate formats such as presentations and walk-through discussions and obtain sign-off on CRS

Product Requirements Specification (PRS): 

• Design and validate the functional solution
• This involves interpreting the CRS into a set of Functional Requirements Specifications (FRS)
• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered
• Identify a set of stakeholders that need to be involved in creating and validating the PRS
• Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Business Analyst Senior)
• Identify and Involve other teams and domains that must be integrated to for the solution to work
• Build & demonstrate GUI prototypes, to validate the designs
• Perform modelling & build data models that simulate the solution
• Identify and design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS
• Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off

Solution Proposal: 

• Review the approved CRS and PRS with the development team
• If required, revert back to client or other stakeholders if technical issues require business decisions in order to proceed
• Answer queries from the development team on business or functional aspects of the required solution
• Defend the client business requirements

Project Documentation: 

• Perform Project Management activities, such as providing the client as well as relevant team members with estimates of the duration of tasks
• Provide updates to project schedules
• Maintain and update the scheduling system
• Coordinate work activities between the client and development team (e.g. scheduling JAD sessions)
• Maintain project documentation
• Provide input to technical design, and liaise between the client and the technical team
• Act as a project manager: define & manage risks, define and document scope, update and report on progress, assign tasks and manage delivery
• Manage and prevent scope creep
• If required, conduct a Post Implementation Review (PIR)

Release Notes & Training Material: 

• Update and publish release notes related to the current system changes implemented and notify impacted parties
• Assist trainers with queries or release notes
• Present initiation papers to other teams at the Channel Forums
• Develop procedure manuals for the system (for use by development team)
• Maintain and update the CRS and PRS with any added content
• Upload CRS, PRS and TS to the SharePoint server and load links into the scheduling system
• Keep status updated
• Check documents in and out of system
• During go-live, perform live monitoring of the new system
• If required, make configuration settings/updates, version number changes, workflow and configuration table changes

Query Report: 

• Respond to incidents escalated by the Incidents team
• Log issues in the appropriate issues logging system
• Conduct preliminary analysis on issues
• Provide reporting to Development Manager or PM on project activities and status.

Service Level Agreements: 

• Agree required support functions with business prior to go live, and document in SLA
• During go-live, provide end user support if required
• Be on standby for possible client issues during go-live
• Provide ad-hoc "walk through" support on site with clients
• During go-live, participate in the resolution of serious errors by implementing emergency changes
• Provide assistance when presentations are done to external clients (e.g. Brokers)

Personal Attributes and Skills

Behavioral competencies

• Team Player
• Coach
• Process Champion
• Customer Champion
• Consultant
• Risk Mitigation
• Solutions driven
• Knowledge Manager
• Project Manager
• Tenacity
• Stress Management
• Persuasion

Technical Competencies:

• Project Management
• SQL queries
• Business Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process Mapping
• Entity Diagram mapping
• Software testing pack design, functional testing

Education and Experience

Education

• Processes: ITIL (Incident, Change, Release, Problem Management), CMMI
• Technologies: SQL, UML, XML and OO
• Other: Software architecture, facilitating JAD sessions, data modelling techniques, UML Process Design, Industry compliance standards and legislation

Experience

• 5 years solid Business Analysis experience. 
• SQL, UML, XML and OO experience

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What you will do?

• The role entails coordinating deliverables from across all the units and ensure knowledge and communication is maintained between the teams and the executive. This includes deep understanding and compiling of key information for key discussions around data and analytics short to long term strategies.

The role is based in Sandton, South Africa.

Core responsibilities include:

• Coordinate with data and analytic leadership to prepare reports and presentations required for communication to various stakeholders
• Prepare meeting agenda’s, analytical and data reports for various leadership committees
• Assist with people and operating model with senior and executive stakeholders
• Manage team onboarding processes, documentation and general staff support
• Recommend and roll out structured template documents for repeatable deliver of standard outputs and processes
• Ensure accurate and transparent communication for tracking and management of short to long term strategic goals
• Converting data and analytic content to business and marketing content for a broad range of audiences and formats

 What you need to be successful

Behavioural skills:

• Communication skills across a wide range of stakeholders
• Ability to work cohesively in a team environment
• High level of attention to detail, resilience, enthusiasm, energy and drive
• Positive, can-do attitude focused on continuous improvement
• Ability to take feedback and constructive criticism to drive improved delivery

Technical understanding- An understanding of the technical tools used in healthcare analytics is preferred with respect to the following topics:

• Understanding of patient health management, provider profiling, healthcare reporting, and other key healthcare technologies etc.
• Understanding of clinical tools including coders, groupers, and classifications
• Understanding of data science in the healthcare space 
• Understanding of healthcare benefit pricing, product pricing and other actuarial calculations (reserving, risk rating, etc.)
• Understanding of fraud and operations environment

Additionally, the following technical skills are core to the role:

• Understanding of analytical and solution architecture on cloud
• Business/process mapping

Qualifications and experience:

• Informatics or relevant degree, or similar (Honours degree preferred)
• 5+ years of experience in preparing data related reports and presentations
• Proficient in PowerPoint, Excel, and Word
• Experience in healthcare is preferred

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Areas of responsibility may include but not limited to

• The successful applicant will be working within a highly specialized and growing team to enable delivery of advanced analytics capability.

Responsibilities will include:

• Work collaboratively as part of team engaging with system architects, data scientists and business in a healthcare context
• Drafting methods sections of research proposals and presentations
• Providing biostatistics input on detailed investigations for various initiatives.
• Work comfortably with structured and unstructured data in a variety of different programming languages such as SQL, R, python, Java etc
• Connecting with a multitude of stakeholders to understand the data, systems, and analytical architecture in a healthcare context
• Present data and model findings in a way that provides actionable insights
• Work with a range of stakeholders to ensure to present and apply insights effectively in the environment
• Improve processes and analytical outcomes where opportunities arise

Technical core skills

• Excellent conceptual and technical ability
• Excellent communications, both written and verbal
• Comfortable presenting to stakeholders and team
• Experience working on large and complex datasets
• Healthcare experience and an understanding of clinical risk adjustment methodologies beneficial
• Managing complexity
• Accuracy
• Analytical
• Verbal and written Communication

Behavioural skills

• A passion for data exploration and complex healthcare environment
• Self-starter
• Willingness to learn and grow exponentially
• A restless curiosity towards data and uncovering unknown correlations
• Ability to work cohesively in a team environment and balance multiple priorities
• A team player who can work alone when required and without supervision
• High level of attention to detail, resilience, enthusiasm, energy and drive
• Positive, can-do attitude
• Ethical and able to maintain confidentiality and manage boundaries
• Aligned to Discovery values and core purpose

Education and Experience

• Master’s in Public Health with completion of Biostats 3 and Advanced Epidemiology OR
• Masters in Biostatistics
• Data and analytic work experience (1-3 years) (Beneficial)
• SQL (advantageous)
• R programming language (advantageous)
• Python (advantageous)

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Key Purpose of the role

• The key purpose of the role is to provide support to Group Risk Business by identifying and addressing all issues raised by business to minimize service disruption and facilitate operations. This entails investigating production issues on all business systems, diagnose root causes, and work on fixing them. Support Analysts are also responsible for identifying known errors and production issue trends and for finding permanent solutions. Provide expert advice and support to departments across the organization. Defining application support standards and processes and writing the related documentation.

Areas of responsibility may include but not limited to

• Provide support to business users and investigate data discrepancies and application errors, and propose modifications and enhancements to existing applications to improve their functionality or address any issues that arise.
• Primarily responsible for accurate production issue identification, system fixes, and resolution.
• Implements a wide range of creative solutions and uses judgment based on deep technical knowledge to determine the best course of action to resolve technical issues that pose a significant risk to the firm and/or affect a large number of users
• Conduct issue resolution, root cause analysis and remediation.
• Working closely with cross functional teams across the organization.
• Knowledge of the production support processes such as incident case management, logging, prioritization of issues and status updates to various levels of management.
• Escalation Level Production Support duties; optimize application's stability and performance through utilization of internal and external resources. 

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People and Interpersonal Savvy
• Strong Problem-Solving Skills
• Resilience
• Self-Starter
• Additional attributes
• Analytical and problem-solving skills
• Working with people
• Relating and networking
• Writing and reporting
• Applying expertise and technology
• Attention to detail
• Coping with pressure and setbacks
• Attention to detail

Education and Experience

• Matric
• Diploma in IT/BSc/B Com Informatics or relevant experience or proven relevant experience 
• 5 years’ experience in a Production Support role working with Technical Applications or similar environment
• Proficient knowledge of Compass, with some configuration experience Specialist knowledge of Technical Applications
• Proficient understanding of operating systems, computers and applications software
• Processes – Production Support Management. Familiar with all implemented ITIL processes and Proficient understanding of all business processes within the Group Risk space
• Technologies – Familiar with production support management suites and monitoring tools
• Technical Skills – Statistical analysis and reporting, Problem solving, Root Cause Analysis, Business writing (reports) and presentation

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Key Purpose

• Guide, manage, and maintain testing activities across VRSA Systems landscape .To manage the day-to-day testing activities and deliverables by applying test strategy, test plans and managing resources for Release Quality and timeous delivery.

Areas of responsibility may include but not limited to

• Provide effort estimate to key stakeholders
• Defect management and reporting
• Management and delivery from a testing perspective
• Cross team sharing processes and tools
• Balancing resource allocations across teams
• Recruitment and hiring
• In depth product knowledge
• Contribute to and execute test strategy
• Define, Own and execute Test Plan
• Define, own and execute Testing Process
• Review Analysis of requirements, regression tests, root causes and scope for Automation
• Identify gaps in requirements & provide guidance
• Ensure comprehensive test scenarios and accompanying data permutations to facilitate optimal test coverage
• Effectively manage the upstream and downstream pipeline for the testing effort
• Monitor test case execution
• Identify potential risks
• Ensure that all Test processes are completed before go live
• Ensure confluence page check list is updated correctly
• Identify improvements in process, people, and technology
• Mentor juniors team members and provide required support
• Communicate clearly, constructively, and effectively
• Build relationships with other members of the team and the business
• Transfer knowledge and actively participating in building a testing knowledge base
• Attend squad meetings together with the leads to offer support and guidance
• Coaching of team members for performance, and coaching on management, leadership and career development
• Participating in MANCO, planning/strategy sessions, reporting
• Conducting forecasts, sizing and estimates on delivery initiatives and plans
• Managing of vendors that supply specialized services
• Performance management of own team (objective setting, feedback, appraisals, incentives and bonuses, addressing poor performance).
• Manage Test Cost Centre and associated budgets

Personal Attributes and Skills

Behavioural Competencies:

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Additional attributes:

• Strong analytical and problem solving skills
• Attention to detail
• Accurate
• Ability to grasp concepts quickly
• Excellent written and verbal business communication skills
• An ability to prioritise tasks and work under pressure
• Proactive
• Must be willing to work overtime when required (including weekends where necessary)
• An openness to work with others and build on team input.
• Must have pride in their work and a desire to deliver perfection at all times. Quality is non-negotiable
• Able to establish a collaborative relationship with the systems area
• The individual must have a strong desire for self-learning
• Good work ethic

Education and Experience

Education:

• Matric
• Agile Tester Extension (Advantageous)
• IT related national diploma or tertiary degree
• Testing related certification -ISTQB

Experience:

• 8+ years of experience in the Systems Testing industry
• 3+ years of experience as a Test Lead
• 1+ year of test management experience (Advantageous)

Knowledge:

• Project management
• Experience in Agile testing methodologies
• Experience in JIRA and Quality Centre
• Defect Management Tools (HP Quality Center, Atlassian JIRA, Bugzilla, IBM Rational ClearQuest, etc.)
• Testing Web based applications
• Testing Message based systems
• Testing Desktop applications
• Testing Back-end
• Testing Mobile applications
• SQL
• Scripting in VBScript, Groovy, Python, or JavaScript will be advantageous
• Selenium (will be advantageous)

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Job Purpose

Key Outputs may include but are not limited to:

• Manage the end-to-end best practice in data analytics in response to the legislative reporting requirement. Produce internal as well as external (INSETA, BANKSETA, ASISA, DoL, B-BBEE Scorecards, BEE Commissioner, Sustainability, Training Hours, Social & Ethics, etc.) reporting outputs.
• Support the Skills Development & Leadership and Learning Team through research, dashboard formulation and trend analysis of training measurement.
• Manage the Work Skills Plan and Annual Training Reports for INSETA and BANKSETA.
• Project manage the Skills Development verification process with the various auditing organisations.
• Report on predefined data quality governance and metrics to business and management on a monthly basis.
• Analyse and review data quality governance-related policies, using supporting frameworks and tools, root cause analysis. Identify gaps in Discovery’s learning data and make recommendations for potential process changes within business. Reporting on business adherence to data quality governance rules and policies.
• Refine and optimize data processes when it comes to specific data rules and business processes.
• Provide learning insights, trend analysis and recommendations for the Training Committee and other relevant learning related forums.  
• Formulate BU Level Skills Development Strategies to maximise their Transformation Plans and their B-BBEE Skills Development Scores.
• Consult business wrt Skills Development Legislative requirements.
• Implement and run business level Training Committees.

General:

• Provide support to the Skills Development Facilitator by conducting education and needs evaluation to assess the skills development needs of the organisation.
• Contribute to the ongoing maintenance and enhancements of the Skills Development Data Warehouse project.
• Contribute to the development of skills and capabilities of other members of the People function by coaching and mentoring junior colleagues.
• Supports strategic development and implementation of Legislation into Business Strategy.
• Responsibly for allocation and coordination of work, and supervision of Interns and Learners.

Work Experience

• 1 - 2 years Data Analyst experience
• 1 – 2 years Skills Development (Credit Bearing Programmes) experience
• Project management experience
• Experience in SQL
• Experience in Power BI
• Data Science

Education / Qualifications / Accreditations with Professional Body

• Matric | Grade 12
• Degree in Human Resources
• Data Science

Technical Skills or Knowledge

• Advanced Excel and PowerPoint
• Data analysis synthesis
• Data quality and data governance concepts
• Knowledge of INSETA & BANKSETA systems
• Knowledge of SQL

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Key Purpose

• Acts as the technical owner of a set of Communications Systems. Manages the relationship with Technical Systems owners, and ensures that both Business and Systems objectives are reflected in the technical processes which they manage. Assist in managing a team of specialist resources, specifically resourcing and scheduling in the SDLC processes, specifically in an Agile team. Managing a project or set of projects in a program related to their systems portfolio. Ensuring that the system capabilities and processes remain adaptive to emerging client needs in its lifetime.

Areas of responsibility may include but not limited to

Client Relationship Management & Networking

• Ensuring alignment to business requirements, and building trust with clients by displaying managerial competence
• Understanding business requirements, business systems and process context, impact and risks
• Participating in client forums, MANCO, EXCO, planning/strategy sessions, reporting
• Acting as Consultant to the internal client
• Interfacing to other teams where required
• Interfacing to external clients, vendors where required

Delivery and Support of Specific Applications

• Management of activities within the SDLC (process owner)
• Participating and enabling the business Prioritisation process
• Scheduling and prioritisation of tasks and resources
• Coordinate: Build, Test, Deliver, Fix, Change Requests
• Capacity management: delegation of tasks, review of execution, and providing feedback to team members
• Resolution and prevention of issues

Technical capacity, quality and standards

• Ensures that the Technical Application capacity exists for a particular set of systems
• Understanding business' future requirements
• Preventing technical issues from arising by proactive management
• Produce and enable a Capacity Plan for the Application
• Ensuring adherence to Quality, Standards, SLA adherence, adherence to PM and SDLC standards
• Making recommendations for the improvement of the SDLC, PM or ITIL processes

Project Management of projects

• Acting as a Project Manager for selected projects
• Delivering specific projects to produce internal or external capacity
• Management of activities within the SDLC (Acting as process owner)
• Participating and enabling the business prioritisation process
• Scheduling and prioritising tasks and resources
• Taking ownership of production issues and driving to resolution
• Adherence to Quality, Standards, SLA’s and SDLC standards

Human Capital Management

• Ensures that human capacity exists in the team being managed
• Driving the skills development of team members, coaching of team members for performance, and coaching on career development
• Recruitment, staff training, conflict management and creating a welcoming working environment
• Performance management (objective setting, feedback, appraisals, incentives and bonuses, addressing poor performance)

Personal Attributes and Skills

• Drives Results
• Passion for delivery and quality
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Leadership Skills
• Strategic Agility
• Manages complexity
• Balances Stakeholders

Education and Experience

Education:

• Matric
• Tertiary degree (B. Engineer, BCom, BSc)

Experience:

• 3 to 5 years’ experience in software development for large commercial entities and demonstrated leadership capabilities.
• Must have managed a software development team.

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Key Purpose of the role

• The key purpose of this role is to administer Group Risk policies and reassurance premiums, reconcile and administer the Vitality Member billed scheme, process annual reviews, pay commission, process Broker changes and to handle all queries relating to any of the above with external and internal clients.

Areas of responsibility may include but not limited to

• Process data comparison through the web to prepare reconciliation of premiums to ensure that the client is applying correct rates against internal billing.
• Ensure underwriting team is provided with accurate information from the data comparison to prepare their audits.
• Liaison with both internal and external clients to ensure resolution of client queries (TWT); as per SLA
• Responsible for entire billing process including monitor monthly billing, contributions allocation and sending statements
• Compare bank statement against scheme batch remits to ensure the accurate allocation of payments/premiums to correct schemes.  Issue credit control where necessary.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Self-starter with a high attention to detail and be able to multi-task
• Good at follow through
• Exceptional ability to communicate written and orally
• Problem solving and solution focused
• Analytical – interpretation
• Building relationships
• Coping with pressure (deadlines)
• Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Outstanding customer service skills

Education and Experience

• Matric with Maths. 
• MS Office experience especially Excel (Vlook-up) and Compass.
• Group Life/Risk Insurance experience.
• 3 to 5 years working experience within a Group Life Administration environment

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Key Purpose

• The New Accounts Banker provides service and support that is personalised, efficient and prompt to clients, predominantly related but not limited to AO, FICA, card delivery and debit order switching from various channels (e.g., providers, clients, brokers, etc.). The emphasis is a dazzling and superb on-boarding client experience.

Areas of responsibility may include but not limited to

• Pro-actively actions and takes ownership to resolve queries and provides feedback/updates to the various stakeholders or channels within agreed SLAs.
• Supports an exceptional client on-boarding experience - personalized, warm and effective through our multiple channels e.g., Tier 2 in-bound calls, emails, SP Cases and in future possibly the web, chat, video, etc.
• Facilitates the handing out of bank cards to our clients at the 1DP Bank Client Centre
• When required, builds rapport, a trusted relationship with partners and internal stakeholders and maintain these relationships.
• Supports the new business FICA application process, especially KYC fulfilment, AML information as well as the ReKYC process however not limited to.
• Understands and supports Know Your Customer (KYC), AML and other FICA related  principles and keeps abreast with legislative and industry changes (FIC Act, FAIS, POPI, etc.) Assists in digital adoption for new and migrated clients, where possible, through having a thorough knowledge of the entire bank, its products, and digital capabilities.
• Achieves specified production targets, turn-around-times, client survey scores and quality measures. 

Personal Attributes and Skills
Values Driven:

• Committed to integrity and ethics in business
• Behaves consistently with Discovery Values

Optimistic:

• Motivated by a positive future
• Energised by challenges

Learns on the Fly:

• Embraces the unfamiliar
• Experiments to find solutions

Resilient:

• Recovers quickly from setbacks
• Grows from negative experiences

Instils trust:

• Follows through on commitments

People Savvy:

• High EQ with low ego

Drives Results:

• Energises self and others to achieve
• Consistently exceeds goals

Problem Solver:

• Looks beyond the obvious
• Finds sustainable solutions

Education and Experience

• Relevant degree
• Matric/Grade 12 and computer literacy
• At least 2 years client services experience, both in-bound call center and face to face as well as written correspondence within the financial services and/or banking environment

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Key Purpose

• Within the Care and Claims system area, the Java developer must work together with Business Analyst, System Architect and managers, to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source codes.
• The Java Developer will support the projects throughout the project lifecycle, including requirements, design, implementation, release and post release support.
• The Java Developer in the Claims and Care area must be technically support and maintain the deployed applications on dev, test and production environments.

Areas of responsibility may include but not limited to:

• The successful candidate will be required to perform but not limited to the following key outputs in respect of the Care and Claims portfolio:
• The system development life cycle and involvement in each stage the defined system development tools, processes and workflows
• Part of the team in distinguishing between business, functional and non-functional requirements and how to implement them
• Delivery of high quality source code and the technologies used and the systems components structure
• Develop, test, and maintain the deployed application software with high quality
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency
• Perform accurate development estimation

Competencies

The successful candidate must demonstrate the following competencies:

• Software release management
• Solution Design and Implementation
• Software testing and Test Driven development
• Software deployment and maintenance
• Change control
• Time management and prioritization
• Analytical and problem solving skills
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
• Excellent written and verbal communication skills
• Can help with quality assurance and provide comments

Education and Experience

• BSc Computer Science or equivalent 3-year IT qualification
• 3+ source code Java (version 8) development experience (backend)
• Deep understanding of the SpringBoot Framework, Hibernate
• WebLogic, JBoss Application Server experience  
• Presentation layer development (JSP, JavaScript, Angular 6, JQuery)
• SOAP, REST, XML, XSLT, Web Services experience  
• Maven, ANT build scripts
• JMS, Tibco EMS experience  
• Java Batch Scheduling (Flux, Quartz) experience 
• Knowledge with Business Rules Management Frameworks and continuous integration
• Experience with DevOps (Atlassian Suite) and Linux (L5, LVS, Apache)
• Experience with containerization virtual systems (Kubernetes, OpenShift, Docker)
• Exposure to an agile methodology driven environment
• Experience in the delivery and deployment of projects within the SDLC within a high pressure complex environment

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Key Purpose

• Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements. Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients and acting as consultant on the application.

Areas of responsibility may include but not limited to

Business Case

• Assist business to articulate the benefits they wish to realize with the solution. Facilitating the development of a Business Case.

Product Requirements Specification (PRS)

• Design and validate the functional solution.
• This involves interpreting the CRS into a set of Product Requirements Specification (PRS).
• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.
• Identify a set of stakeholders that need to be involved in creating and validating the PRS. Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).
• Design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS.
• Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off.

Release Notes & Training Material

• Update and publish release notes related to the current system changes implemented, and notify impacted parties. Maintain and update the BRS and PRS with any added content.

Personal Attributes and Skills

Behavioral Skills

• Stress Management
• Time management and prioritization
• Creativeness
• Learning orientation
• Negotiation skills
• Innovation

Technical Skills

• Project Management
• SQL queries
• Business Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process Mapping
• Entity Diagram mapping
• Software testing pack design, functional testing

Education and Experience

Minimum

• Any IT degree or diploma, or any relevant BA qualification
• 3 year business analyst experience

Advantageous

• 1 year user interface analyst experience
• Business experience and product knowledge

Methodologies

• Agile
• Tools
• Enterprise architect
• Visio
• SoapUI (SOAP) / REST client (JSON)
• Atlassian tool suite (Jira, Confluence)

Technologies

• SQL  (advantageous)
• UML
• XML
• JSON
• ITIL (advantageous)

Other

• Software architecture
• JAD sessions
• Data modelling techniques

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Key Purpose

• As Head of the Nutrition portfolio, you will improve the health and lifespan of Vitality members by helping us reshape and rethink how we can help our members build healthy eating habits. You will be responsible for translating clinical evidence into products that support the Nutrition needs of Vitality members. You will collaborate with the product and marketing teams in shaping the development and delivery of Nutrition products and campaigns. Your day to day will include working with clinical subject matter experts, product development teams, actuarial teams, and marketing too.

Areas of responsibility may include but not limited to

• Drive the Nutrition strategy for Vitality.
• Maintain the clinical integrity of all the products and initiatives in the Nutrition portfolio.
• Leverage data insights to inform nutrition related initiatives and campaigns.
• Maintain the Vitality food database and ensure it remains current.
• Promote healthy eating habits by raising awareness and educating members.
• Stay current on best practices (subject matter expertise on Nutrition) on the role of nutrition in lifestyle related chronic conditions; to leverage evidence-based techniques to enhance engagement and outcomes in the Nutrition portfolio.
• Be a thought leader in science of nutrition and wellbeing.
• Be the voice of Vitality nutrition in the media and to internal and external stakeholders. 
• Personal Attributes and Skills
• Takes responsibility for actions, projects and people.
• Takes initiative and works under own direction.
• Provides others with clear direction.
• Motivates and empowers others.
• Adapts to the team and works well in a team environment.
• Relates well to people at all levels.
• Expresses opinions, information and key points clearly.
• Makes presentations and undertakes public speaking with skill and confidence.
• Responds quickly to the needs of the consumer and to their reactions and feedback.
• Applies specialist and detailed technical expertise.
• Develops job knowledge and expertise through continual professional development.
• Demonstrates an understanding of different organisational departments and functions.
• Probes for further information or greater understanding when necessary.
• Makes rational judgements from the available information and analysis.
• Gathers comprehensive information to support decision making.
• Encourages an organisational learning approach.
• Produces new ideas, approaches or insights.
• Produces a range of solutions to problems.
• Works strategically to realise organisational goals.
• Sets and develops strategies.
• Takes account of a wide range of issues across and related to the organization.
• Plans activities well in advance and takes account of possible changing circumstances.
• Manages time effectively.
• Consistently achieves project goals.
• Demonstrates commitment to the organization.
• Adapts to changing circumstances.
• Accepts new ideas and change initiatives.
• Works productively in a pressurised environment.
• Accepts and tackles demanding goals with enthusiasm.
• Keeps up to date with competitor information and market trends.
• Professional, self-managed individuals.
• Achieve set targets on a monthly basis.
• Working knowledge of Microsoft Office.
• Ability to build relationships and network and manage multiple stakeholders.

Education and Experience

• Bachelor of Science degree – Dietetics. Advantageous - Masters or PhD in Dietetics or Public Health
• Professional registration - Health Professions Council of South Africa
• 1-2 years working with product teams as a nutrition expert
• Demonstrated experience in strategy development and execution
• Have excellent project management, written and communication skills
• Ability to clearly articulate goals and objectives
• Ability to understand challenges or underlying concerns, share ideas and develop effective responses or elevate to higher management.

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• The Discovery Stores support the other Discovery business units, such as Vitality and Discovery Bank by clearly communicating the Discovery products to prospective new members while supporting our existing members to drive sales and meet product uptake targets.

Competencies

• Impeccable self-management
• Ability to lead and grow a high performing team
• Process orientation
• Event coordination
• Strong client orientation
• Great team player
• Adaptable to change
• Strong attention to detail
• A passion for customer service
• Great time management skills
• Drive sales targets within a team

Education and Experience

• Minimum three year undergrad
• Post graduate qualification in sales and marketing is advantageous
• Relevant financial services industry experience 
• Strong communication skills
• Ability to work under pressure
• Ability to multi-task
• Must be well-organised
• Ability to work on Office suite – Email, Excel, Word
• Ability to manage people
• Discovery product and process knowledge is beneficial
• Minimum one year people management experience
• Minimum two years customer service/operations/retail experience

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Key Purpose

• The Vitality Travel Lead will be responsible for supporting the Head of Vitality Travel through collaborating, managing the delivery of high-quality Vitality Travel projects which span over multiple business areas and  business partners internally (e.g., Bank, Marketing, R&D, Insure, etc.) as well externally (e.g., ACSA, SAA, tech partners, airline partners, etc.). The individual will ensure that the project objectives and business requirements are timeously met, to bring excellence to every part of the business, including the Vitality Travel booking platform, The Lounge partnership, The Fast Track partnership, etc.

Areas of responsibility may include but not limited to

• Build, maintain and grow relationships with internal stakeholders and external partners to ensure effective servicing and growth of designated networks within the portfolio.
• Liaise with all internal business areas to maintain optimal process flows and efficiency.
• Effective root cause analysis and resolution.
• Manage and resolve service failures related to Vitality Travel with urgency and attention to detail.
• Handle the administrative functions required
• Identify quality issues and take corrective steps by actioning quality trends
• Responsible for doing call assessments and resolving escalated queries
• Relationship building with internal & external clients to achieve objectives
• Assist with end to end project management for aspects pertaining to Vitality Travel.
• Support the assigned Project Manager(s) to ensure efficient and effective project delivery

Personal Attributes and Skills

• Effective Communication
• Plans and aligns
• Customer focus
• Drives results
• Working knowledge of Microsoft Office
• Collaborates

Education and Experience

• 3 – 5 Year’s experience as business/operational lead
• 2 years’ experience in the Travel or adjacent industry
• 1-2 years relationship management experience within Discovery