Vitality Travel Business Lead at Discovery Limited

Key Purpose

• The Vitality Travel Lead will be responsible for supporting the Head of Vitality Travel through collaborating, managing the delivery of high-quality Vitality Travel projects which span over multiple business areas and  business partners internally (e.g., Bank, Marketing, R&D, Insure, etc.) as well externally (e.g., ACSA, SAA, tech partners, airline partners, etc.). The individual will ensure that the project objectives and business requirements are timeously met, to bring excellence to every part of the business, including the Vitality Travel booking platform, The Lounge partnership, The Fast Track partnership, etc.

Areas of responsibility may include but not limited to

• Build, maintain and grow relationships with internal stakeholders and external partners to ensure effective servicing and growth of designated networks within the portfolio.
• Liaise with all internal business areas to maintain optimal process flows and efficiency.
• Effective root cause analysis and resolution.
• Manage and resolve service failures related to Vitality Travel with urgency and attention to detail.
• Handle the administrative functions required
• Identify quality issues and take corrective steps by actioning quality trends
• Responsible for doing call assessments and resolving escalated queries
• Relationship building with internal & external clients to achieve objectives
• Assist with end to end project management for aspects pertaining to Vitality Travel.
• Support the assigned Project Manager(s) to ensure efficient and effective project delivery

Personal Attributes and Skills

• Effective Communication
• Plans and aligns
• Customer focus
• Drives results
• Working knowledge of Microsoft Office
• Collaborates

Education and Experience

• 3 – 5 Year’s experience as business/operational lead
• 2 years’ experience in the Travel or adjacent industry
• 1-2 years relationship management experience within Discovery