Job Vacancies at Discovery Limited

About Infrastructure Performance Management

Infrastructure Performance management was coined within Discovery, for a requirement that arose to maintain the IT infrastructure and application monitoring stack. The function resides within the Technology Services department servicing Discovery’s local and international markets.

The framework is based upon ITIL principles and best practices of Event Management. The team dovetails by working closely with various back office and system teams. The team’s responsibility is to proactively prevent any potential outages or disruption to business.

Key Purpose

The Infrastructure Performance Administrator role reports into an IT operations manager for the purpose of supporting, servicing, configuring, and monitoring of IT Infrastructure. This expands to system availability checks and performance monitoring of IT services to business. The role closely engages with the TS Events Operations and Incident Management teams by means of updates to configurations and escalation procedures. Vendor engagement is required when escalating support related issues. Key importance is focusing on uptime, availability and ensuring timely resolution in the event of failures. The incumbent will be required to perform data analysis on application and infrastructure performance monitoring tools and share the investigative output.

Areas of responsibility may include but not limited

• Gathering business and technical information regarding solutions used within the environment to determine the specific services and functions required to be monitored
• Identifying technical issues and trends that point towards an underlying problem
• Working with both Problem Management and Major Incidents to ensure correct notifications and thresholds are configured
• Software license management
• Provide varying levels of visibility into the issues encountered within the environment, both real-time and over an extended period
• Focusing on the enhancements of core monitoring systems as well as configuring monitoring and maintaining of current systems
• Correlation of events or failures to ensure that only relevant issues are being identified and alerted upon
• Assist with incidents / requests / workflows assigned to the team within SLA’s
• Ensure system implementations are aligned within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Cultivate and manage business objectives with various stakeholders, namely end-users, SME’s, project managers and senior management
• Provide advice, assistance and proactively participate in formulating new business solutions and proposals that will prevent business outages
• Maintain knowledge on relevant industry best practices in relation to application and infrastructure performance monitoring
• Formulate solutions in response to the business vision, mission, and objectives
• Investigate new enhancements and assist with preparation of business cases
• Translate business strategies into actionable goals and execute relevant projects / initiatives aligned to system performance objectives
• Comply with governance in terms of legislative and audit requirements

Personal Attributes and Skills

• Working with People
• Adhering to Principles and Values
• Planning & Organising
• Delivering Results and Meeting Customer Expectations
• Deciding and Initiating action
• Presenting and Communicating Information
• Applying Expertise and Technology
• Adapting and Responding to Change
• Coping with Pressure and Overcoming setbacks
• Problem Solving
• Attention to detail
• Team player

Education and Experience

• Matric – Essential
• ITIL Foundation – Essential
• Post-secondary certifications or equivalent work experience within the IT field – Essential
• 3 Years IT Operations/Services experience with 2 years in a Performance Monitoring and Administration of an IT environment – Essential

Experience working with below tools – Essential

• Dynatrace
• AWS
• Azure
• App Dynamics
• Google Analytics
• Splunk
• Nagios
• CHEF
• Puppet
• PowerBi
• SQL
• Github
• Ansible Tower/AWX
• Sailpoint
• VMware Portal

Experience working with below tools – Advantageous

• Sailpoint
• Service Now
• CA
• Power BI
• Beyond Trust
• SaltStack
• TerraForms
• Beyond Trust
• IT Diploma or Degree – Advantageous
• Unix or Linux Certification – Advantageous
• Microsoft Certification – Advantageous

go to method of application »

Key Purpose

To lead a team of professionals in developing and implementing managed care strategies and initiatives for Discovery Health-administered medical schemes and health insurance products that provide members with access to best possible benefits and healthcare services, highest quality of care and ensure the long-term affordability and sustainability of Discovery Health client medical schemes and health insurance products.

Areas of responsibility may include but not limited to:

Managed care

Develop and drive implementation of managed care strategies, initiatives and clinical policies across the following areas:

• Hospitals
• Healthcare professionals
• Medicines
• Medical and surgical devices
• Pathology services
• Radiology services
• Population health management and chronic disease programs
• Emergency medical services
• Oversee the development of medical scheme benefits and rules for Discovery Health-administered medical schemes and health insurance products that ensure access to best possible healthcare, market differentiation and cost efficiency

Lead and oversee contracting and commercial partnerships with healthcare providers including:

• Tariff negotiations
• New medicines and medical/surgical devices
• New facilities and services
• Health Technology Assessments (HTA)
• Pharmacy Benefit Management (PBM)
• Value-based Contracting (VBC) agreements
• Designated Service Providers (DSP)
• Network arrangements

Lead and oversee service and quality improvement initiatives including:

• Clinical and patient experience outcome tracking and monitoring
• Healthcare provider ratings, profiling and outlier management
• Lead and oversee fraud, waste and abuse initiatives and cost recovery including coding and billing audits and recoveries

Financial tracking, reporting and governance

• Track and monitor cost and utilisation trends across administered medical schemes
• Develop and implement appropriate managed care interventions to address increased cost and/or utilisation, access or quality issues that may arise from time-to-time
• Track and report on impact of managed care interventions
• Lead and oversee reporting and governance for client medical scheme executive offices and Boards of Trustees, and for Discovery Group-related governance incuding the Discovery Health Board and Executive Committee
• Participate in various internal governance fora in relation to managed care, medical scheme benefits, member experience, contributions etc.

Innovation

Develop innovations in managed care including:

• New products and services
• New delivery models
• New quality improvement initiatives
• New contracting and value-based care models
• New or refined benefits
• Participate in the Discovery Health R&D process in support of annual new product launch cycle

Provider and regulatory relations

Lead and oversee provider and health professional relationships incl.

• Professional societies and health professional groups
• Health professional and industry associations
• Key healthcare academics, specialists and opinion leaders
• Lead engagement with patient advocacy and healthcare civil society organisations
• Support engagement with main industry regulators e.g., Health Professions Council of South Africa (HPCSA); Council for Medical Schemes (CMS); National Department of Health (NDOH)

Client relationships

• Build and maintain relationships with executive and senior leaders of Discovery Health medical scheme clients and their advisors
• Support clients in relation to managed care and industry matters

Team and people leadership

• Build a team of high-performing, highly motivated professionals
• Create a fulfilling workplace that fosters professional growth and job satisfaction for all members of the team
• Identify and recruit top talent in accordance with the team needs and the overall managed care and business strategy
• Oversee professional and personal development of all members of the team, promoting ongoing personal learning, business and industry leadership
• Identify potential gaps in competency and/or performance and support team members in addressing these
• Proactively work on own personal and professional development, ensuring highest possible performance, mental health and resilience

Executive and business leadership

• Work collaboratively with colleagues across Discovery Health to ensure overall strategic and business objectives are met incl. CEO, CCO, COO, CIO, CDO, Chief Actuary and Chief Data Analytics Actuary, Head of Benefits Unit, Head of R&D, Head of People etc.
• Work collaboratively with colleagues across the Discovery Group to ensure that clients have access to best available services and expertise from across the Group incl. Vitality, marketing, employee benefits, systems

Personal Attributes and Skills

• Exceptional strategic ability, particularly in the context of health systems and managed care interventions in relation to health insurance
• Exceptional problem-solving and analytical ability; able to cope with highly complex and ambiguous problems on a day-to-day basis
• Exceptional communication ability (written and oral); able to prepare and present compelling executive-level documents and presentations on a routine basis
• Exceptional people leadership ability; able to lead and inspire a team of experienced professionals in solving complex problems and driving ongoing innovation
• Exceptional stakeholder engagement and negotiation ability

Education and Experience

• Advanced health-related and/or commercial under-graduate and post-graduate qualification e.g., MBCHB, BPharm, BSc, MSc, CA, Actuarial Science
• Qualified MD, MBA would be advantageous
• Managed care, health insurance, healthcare provider, and/or senior strategic management consulting experience in a top-tier consulting firm

go to method of application »

Key purpose

To act as a self-directed practitioner who provides and evaluates the highest standard of evidence-based care to patients within their own home, founded on agreed management care plans and protocols.

The role will require you to deliver a range of assessments and interventions to patients in their own home to ensure timely treatment and facilitate early discharge and admission avoidance. Skills required for the role includes, cannulation, IV antibiotics, IV fluids, IV medications, urinary catheterization, palliative care and wound care (a training programme can be offered to establish this skill set).

The role will also ensure timeous, robust delivery of client onboarding end-to-end. Ensuring effective communication of client needs between key stakeholders to ensure delivery of safe and quality care.

Key Outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Act as an autonomous practitioner and perform holistic and patient centered assessments within the patients’ own home, formulating a shared management plan with the patient.
• Ensure effective and concise communication with medical teams regarding assessments.
• Provide high quality care to patients including the ability to provide interventions such as intravenous therapies, nebulizers, and management of syringe drivers.
• Recognize emergency clinical situations such as anaphylaxis, cardiac and respiratory deterioration, to act appropriately knowing when to seek assistance.
• Liaise with patients, carers, and colleagues to assess the safety of a patient’s home environment, acting quickly to protect patients and staff from potential risk.
• Liaise with the multidisciplinary team to meet the patient’s additional needs (e.g., therapy services, social care teams or acute service.
• Provide effective and concise communication with H@H team members to ensure safe handovers and continuity of care.
• Maintain comprehensive and accurate patient and service records, sharing information as appropriate and in line with POPIA.
• Onboarding of hospital at home patients.
• Setting up and removal of remote monitoring devices and troubleshooting.
• Ensuring all devices are maintained and in good working order.
• Building relationship with device vendor to manage and co-ordinate any device issues.
• To ensure that appropriate, consistent, and realistic information is provided to patients and families. To provide sensitive and complex information to relatives and patients. Provide education to member and family on programme and devices.
• Facilitating medication collection and stat treatments for patients admitted into hospital at home.
• Ability to adapt easily to changing circumstances as the job functions constantly change depending on business requirements.
• Effective decision-making capabilities, identifying clinical risks through the application of clinical knowledge and protocols, legislation, standard operating procedures (SOP’s), service level agreements (SLA’s) and the client’s benefit structure.
• Providing on call and after-hours support to doctors, oversight panel and members admitted.
• Work as part of a team and provide support in the development of team members and the service as a whole.

Competencies

• Strong clinical skills
• Excellent client communication skills
• Must be a strong collaborator, team player and individual contributor.
• Ability to work cohesively in a team environment while balancing multiple priorities.
• Able to build a sense of trust and rapport that creates a comfortable and effective workplace.
• High level of attention to detail, resilience, enthusiasm, energy and drive.
• Positive, can-do attitude focused on continuous improvement.
• Able to work under pressure and commitment to consistent high-quality delivery.

Experience, qualifications, and mandatory requirements

• Bachelor’s Degree/Diploma in Nursing.
• Must be registered with SANC and practicing.
• A minimum of 1+ years of experience in the community or emergency (casualty)/urgent care setting as a Registered Nurse.
• A minimum of 1+ years of experience working in an anaesthetics care setting as a Registered Nurse.
• A minimum of 1+ years of experience working in a dialysis care setting as a Registered Nurse.
• Basic knowledge of Microsoft office and are fully computer literate.
• Valid Basic Life Support certification.
• Registered with SANC or HPCSA.
• Fully vaccinated for COVID-19.
• Own vehicle to use to drive from patient to patient.
• Valid driver’s license.

Advantageous

• Specialty in inserting of IV drip, Wound Care and Pain Management.
• Experience in care provision.
• Experience as a Home-Based Care Nurse.
• Exposure to all therapeutic disciplines.

go to method of application »

Key Purpose

The marketing manager for the nutrition portfolio is responsible all elements that fall under Nutrition for Vitality. This includes the HealthyFood and HealthyDining benefits, all collaboration with dietitians as well as management of the HealthyFood Studio. The nutrition marketing manager combines strategic thinking with leadership, organisational and problem-solving abilities to meet the nutrition objectives of the business. This marketing manager oversees the day-to-day marketing and management of all nutrition elements, playing a key role in coordinating, planning and collaborating with various internal, external, marketing, business and project teams to deliver high-quality on all objectives set out by marketing and the business at large.

Areas of responsibility may include but not limited to

• Understanding the impact of the over-riding strategy across business.
• The ability to convert that into a marketing strategy
• The ability to unpack complex business needs and provide creative solutions considering all stakeholders
• Driving and defining the implementation of brand and communication strategy and solutions.
• Interfacing with senior business people to define and co-ordinate brand or communication strategy.
• The ability to build excellent relationships with key Nutrition partners

• The ability to project manage complex projects
• Develop people through coaching

Competencies

• Ability to develop content strategies, plans and campaigns targeted at various audiences 
• Ability to lead effectively
• Ability to work well in a team
• Ability to work under pressure and meet deadlines 
• Excellent organizational skills, with experience in fast turn-around times on an ongoing basis
• Ability to engage with senior management within the organisation 
• Ability to translate complex concepts into engaging and simple concepts 
• High attention to detail 
• Excellent interpersonal skills 

Education and Experience

• Minimum 3 year undergraduate
• Post graduate qualification in marketing is preferable
• Relevant industry qualification
• Minimum of 3 years’ experience in Marketing or Communications
• Relevant industry experience, experience in Corporate Wellness, Employer or Business to Business healthcare marketing is preferable

go to method of application »

KEY PURPOSE

To create brand and communication solutions that enable business to meet their objectives by:

• Driving and defining the implementation of brand and communication strategy and solutions. Interfacing with business stakeholders to define and co-ordinate brand orcommunication strategy.
• Collaborating closely with colleagues in Health marketing team, as well as the group’s Digital Marketing Team, to drive campaign delivery and management which includesthe execution of email, SMS and push notification campaigns in support of the defined marketing objectives.

Areas of responsibility may include but not limited to

• Unpack complex business needs and to provide creative solutions considering all stakeholders, which are consistent across all brands/ businesses and communities, and whichmeet best practice principles
• To ensure that solutions are in line with Discovery marketing model
• Build and maintain relationships with key business stakeholders, both at a strategic and operational level

Campaign delivery and management

• Directly manage and contribute to the creation and delivery of high-quality communication campaigns.
• Works within the Health team and Business owners to develop full lifecycle programs that are relevant and appealing to target audiences.
• Ensure each campaign has clear metrics that are aligned to business objectives.
• Define, change and implement campaign processes

Campaign analytics

• Carry out post-campaign analysis to report KPIs and distribute learnings
• Routinely analyse data and troubleshoot to understand issues and identify solutions
• Develops and analyses key marketing metrics to ensure campaigns are meeting goals.
• Analyses email campaigns to make recommendations for enhancing their effectiveness.
• Continuously optimize mailing strategies to drive higher returns including A/B and multivariate testing of subject lines, message, content, images, offers, mailingfrequency, segments.
• Prepare and disseminate regular summary reporting for senior management
• Stay on top of industry and international best practice and apply learnings internally.

Proactive approach.

• Bringing ideas to business
• Doing feasibility studies and defining new ways of doing things
• Measure impact and drive corrective action
• Ensure effective implementation of plans
• Manage conflict

Reactive approach.

• Responding to business needs

COMPETENCIES

Knowledge

• Different Discovery audiences
• Various media channels, including electronic
• Discovery’s products and business processes
• Key individuals in Discovery and who to go to for what
• Print and production processes (including time lines and costing)

Skill

• Convert technical information to audience appropriate communication
• Influence and persuade people to get things done
• Negotiate
• Present and sell your ideas
• Question processes, strategy and outputs
• Multi-task on multiple projects Leadership skills: Guide, develop and motivate others
• Make decisions
• Solve complex problems
• Build trusted partnerships
• Manage conflict
• Manage trade offs
• Instill confidence in others
• Communicate well in English both in writing and verbally

Campaign management

• Experience in relevant field with tools, email campaign building, and list selection
• Experience on Everlytic or SAP Hybris preferred
• HTML experience would be an advantage
• Ability to troubleshoot coding problems
• Ability to define new audience types
• Good understanding of database concepts and segmentation
• Expertise in Ms Office (Excel, Powerpoint, Word).

Attributes

• Empathetic
• Diplomatic
• People and relationship focused
• Sociable
• Team player
• Seen as a trusted advisor by clients
• Resilient
• Able to work calmly under pressure and provide answers and direction to others
• Flexible and adaptable
• Tenacious and persistent
• Dynamic and energetic
• Driven
• Confident
• Passionate
• Have initiative- being a self-starter
• Naturally inclined to work hard
• Action oriented (doer)
• Solution oriented
• Detail oriented
• Ability to think outside the box

EDUCATION AND EXPERIENCE

Qualifications

• Minimum 3-year undergraduate
• Post graduate qualification in marketing is preferable
• Relevant industry qualification
• Minimum of 5 years’ experience in Marketing or Communication
• Relevant industry experience, experience in Corporate Wellness, Employer or Business to Business healthcare marketing is preferable
• At least 3-5 years of experience in relevant field with tools, email campaign building, and list selection preferred (marketing, campaign management, communications)
• Experience on Everlytic or SAP Hybris preferred
• HTML experience would be an advantage.

go to method of application »

Key purpose

To effectively coach eligible members in various programs ensuring that:

• The coaching program outcomes and objectives are achieved.
• Members achieve sustainable health and lifestyle improvements in addition to their personal key objectives.

Key outputs

• Applying various coaching techniques to allocated members to ensure program and personal goals are achieved
• Building positive relationships to ensure successful outcomes
• Effective planning and organizing of schedules and sessions to optimize program adherence and completion rates.
• Assist members with benefit navigation, referrals and activations to optimize benefits available to them under their scheme and non-scheme products.
• Health and Lifestyle education, tracking and monitoring to achieve sustainable improvements.
• Educate members on how to manage certain chronic diseases to avoid relapses, hospital admissions and disease progression with the necessary referral to the relevant health care professional and or other therapeutic interventions.
• Accurate tracking, reporting and capturing of coaching sessions.
• Meeting set targets: productivity, quality, customer satisfaction scores.
• Calling eligible members to enroll into the various coaching programmes
• Keeping up to date with industry updates and developments
• Applying professional verbal and written communication skills required through all coaching interactions with members.

Competencies

• Written Communications: Is able to write clearly and succinctly in a variety of communications settings and styles; can get messages across that have the desired effect.
• Self-Development: Is personally committed to and actively works on continuously improve him/herself; understands different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits
• Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others
• Interpersonal Savvy: Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
• Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
• Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities

Qualifications and Experience

• Clinical qualification accredited with a health professions body
• Knowledge of DH and Vitality products, benefits, funding, and policy rules
• Coaching experience advantageous
• Excellent communication skills, written and verbal
• Proficient in MS Excel, Word, PowerPoint

go to method of application »

Key Purpose

The key purpose of this role is to be able to extract and analyse data according to requirements set out by business. The main focus of the unit is to identify and detect potential fraud within the Discovery Insure business. The successful candidate will need to be able to mine large data sets to find and present new insights to business.

Areas of responsibility may include but not limited to

• Extracting data using Oracle PL/SQL
• Trend analysis
• Analysing data to identify outliers
• Producing accurate reports, dashboards and models
• Putting together PowerPoint presentations to present findings from analysis
• Managing relationships with risk management and forensics
• Exploring new methods of improving the Fraud analytics process

Personal Attributes and Skills

• Self-starter
• Ability to work under pressure and at fast pace
• A restless curiosity towards data and uncovering unknown fraudulent patterns
• Ability to work cohesively in a team environment and balance multiple priorities
• A team player who can work alone when required and without supervision
• High level of attention to detail, resilience, enthusiasm, energy and drive
• Positive, can-do attitude
• Ethical and able to maintain confidentiality and manage boundaries
• Aligned to Discovery values and core purpose

Education

• Matric
• Undergraduate 3-year degree in either Actuarial, Data Science, statistics, applied mathematics with some experience in the short term industry
• Other analytical qualifications will also be considered if accompanied by the relevant experience

Experience

• Experience in coding using Oracle PL/SQL
• Avanced excel (using formula such as VLOOKUP’s, pivot tables, cubes, VBA)
• Strong analytical skills
• Ability to work with, analyse and communicate findings from data (verbal and written)
• Experience using PowerBI or SASVA
• Exposure to statistical modelling would be beneficial

go to method of application »

Key Purpose

• Management, tracking and implementation of risk initiatives relevant for Medical and Surgical devices within the Surgical Risk management team, with a particular focus on reimbursement models and pricing for the devices used in and out of hospital

Areas of responsibility may include but not limited to:

The successful incumbent will be responsible for, but not limited to the following:

• Develop and implement effective new commercial strategies to manage medical and surgical device costs.
• Proactively monitors and analyses current utilization trends and costs and implements strategies to contain costs.
• Successfully lead and negotiate favorable reimbursement agreements/models with medical device suppliers.
• Represent DH internally and externally at MedTech forums, professional societies and hospital associations.
• Collaborate with cross-functional teams, to align business objectives and develop integrated strategies.

Personal Attributes and Skills

The successful candidate must demonstrate the following skills and abilities:

• Business & Containment Strategies
• Data Analysis & Decision Making
• Commercial and Negotiation Skills
• Organisational & Strategic Leadership

Qualifications and Experience:

• Knowledge of Medtech and Pharma - Advantageous
• Health related qualification - Advantageous
• Risk Management skill or experience – Advantageous
• Financial qualification- Advantageous

go to method of application »

Key Purpose

• Accountability and leadership of the Discovery Funeral Sales Team.

Areas of responsibility may include but not limited to:

• Lead and manage a Funeral Cover sales channel consisting of financial advisors.
• Achievement of sales and quality targets.
• Ensuring a professional level of interactions with intermediaries and HR contacts.
• Inductions and leads management, ensuring that campaigns and leads are correctly managed
• Ongoing liaison and relationship building with various stakeholders.
• MIS Reporting, create and maintain reporting
• Business processes and operational improvement
• Promote a positive and proactive approach to compliance and risk,
• Ability to proactively manage change.
• To work as a team player within a team environment, participating willingly and providing support and guidance to colleagues at all times
• Compliance and risk management and adherence, coach staff to improve performance and behaviors.
• Create an energetic and fun work environment

KI responsibilities may include but not limited to

• A KI is responsible for management and oversight of the FSPs activities relating to rendering of financial services, which includes advice and/or intermediary services.
• must monitor that the statutory obligation of the FSP are complied with.
• must comply with the fit and proper requirements (COB, RE, Qualification, PST and CPD).
• Ensure that representatives are compliant with the fit and proper requirements.
• Representatives complete all required training for their role.
• Review the advice rendered by the representative.
• Monitor on an ongoing basis that the representatives are treating customers fairly.
• Monitor representatives under supervision:
• To ensure that all the required fit and proper requirements are complied with (Qualification and PST), where monitoring of representatives under supervision is delegated, the following should be done: record the process of delegation and the reporting frequency monitoring done.
• Instil a culture of treating customers fairly in all aspects of the business.
• Ensure that there are business processes and operational ability.

Competencies

• Ability to engage Union representatives.
• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Ability to take accountability, responsibility and ownership.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurized, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organizational skills.
• Proactive, self-motivated.
• Able to identify, nurture and develop talent.
• Customer oriented.
• Ability to meet deadlines timeously

Qualification and Skills

• Matric (Grade 12)
• RE 1 & RE 5
• Relevant Tertiary Education required.
• Four – Six years sales management experience in a target driven in/outbound sales.
• Computer skills: Microsoft word; Excel; Email.
• NQF Level 5 and Regulatory Exams compulsory
• Fluent in speaking Xhosa 

go to method of application »

Job Description
Identifying sales opportunities.

• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Health telesales.

Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Health Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

• The successful individual will be required to demonstrate the following competencies:
• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification