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A generalist recruitment company with specialised divisions acquiring the markets leading talent in engineering, renewable energy, manufacturing, FMCG manufacturing, finance, insurance, production, construction and mining.
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- To manage a team of highly skilled Account Managers in the Enterprise and Global channels, providing strategic direction and planning to achieve budgeted and targeted sales and growth. The Enterprise customers are Gauteng based and the Global accounts are based nationally. Enterprise Accounts are typically large, major, and key accounts with more than 350 PC users within an organisation. Whilst Global accounts are strategic customers of Company with global contracts concluded centrally around the world, with a presence or headquartered in South-Africa.
Key Responsibilities:
- Develop and deploy objectives and key results (KPIs) for the Enterprise and Global teams to increase market share, achieve revenue and profitability targets that will include tracking and measuring daily, weekly and monthly sales and client contact activities
- Drive the team to create a strong pipeline and accurate and reliable sales forecast
- Drive the team to move away from traditional office automation sales approaches and to enable the evolution for their Sales teams in offering existing and new, innovative Digital solutions to both existing client base and selected new target growth areas
- Take responsibility of key and/or complex business development leads, building relationships with stakeholders, and negotiating and closing these deals
- Prepare accurate sales forecasts, account-based plans and reports, and recommendations to enhance account growth and revenue potential Ensure proper qualification of sales leads/opportunities and provide high quality opportunity management during all phases of the sales cycle
- Identify customer requirements that may necessitate customized and complex solutions to cross sell and increase wallet share on each account Jointly develop Sales Operating plans and integrate them back into the overall Direct Sales strategic plan
- Identify and propose new products to on-board to supply to the changing demands of the customers to compete across all lines of business
- Recruit top sales talent and develop a high performing, results oriented sales team with an entrepreneurial spirit
- Meet/exceed monthly, quarterly, and annual sales targets and forecasts Develop a high-energy team spirit, coaching and motivating Enterprise and Global Account Managers to succeed
- Manage the performance and development of staff
- Build deep understanding of the customer's business and industry / vertical market
- Skills development and personal development plans for Account Managers
- Manage the expense budget for the Enterprise & Global Account team
- Integration into the Global Company organization forming part of several committees and global priority projects
Required Skills, Knowledge & Experience
- Grade 12/Matric essential
- Related tertiary qualification advantageous
- Between 10-15 years managerial experience working with Senior
- Management teams and Board level customer and internal stakeholders
- Experience in closing Enterprise client deals, including large and complex business case and understanding of complex P&Ls
- Experience in dealing with Global customers, regulatory and legal complexities
- Knowledge around legal, regulatory, commercial, and operational considerations in large enterprise business
- Ability to articulate and execute strategic vision and planning provided by executive management team
- Demosrative Perspective. Displays a deep understanding of key business trends and the organisations position within the business environment
- Demonstrated ability to understand the business requirements of the customer and build solutions that address the business needs
- People management skills ability to lead, develop, coach, motivate and handle conflict
- Excellent communication and presentation skills, both verbal and written
- Excellent numeric, qualitative, and analytical skills Strive for good deals and overall profitable deals that make financial sense to Company, increase long term relationships with clients and display total commitment to customer & service satisfaction
- Increase market coverage & prospecting intensity
- Have decision-making & problem-solving ability, and administrative skills
- Should be able to work well under pressure and handle a busy workload
- Display qualities of professionalism regarding time-keeping, dress code and conduct
- Exceptional honesty & integrity
- Totally focused on Sales Targets with high closing ratios
- Show high levels of drive, energy & enthusiasm
- Understand and make use of appropriate incentives, and activities to boost sales
- Be able to take decisive action when dealing with sales staff that are unable to perform to the required standards
- Discipline staff in the appropriate manner, facilitate feedback and course correction through coaching & personal appraisal
- Act promptly when issues of conflict arise within the team, no perceptions of favoritism
- Reduce Sales staff turnover
- Sales process knowledge & strong account management know-how, creating & utilising sales process controls & procedures
- Identify and propose solutions to internal processes and interdepartmental challenges
OTHER REQUIREMENTS
- Required to travel from time to time
SCOPE FOR IMPACT
- The role holder will be required to manage the Enterprise and Global Account teams in Gauteng and will form part of the
- Direct Leadership team reporting directly to the Sales Director. Internal
- The role holder will be required to provide mentoring and coaching support to all team members and be approachable, visible, and open to new ideas of the team.
- The manager is expected to carry out regular weekly one on ones, team meetings and have development conversations on a regular basis. The role holder is expected to focus on supporting their team on how to delive the end results.
- The role holder will be a senior manager within the business and is expected to champion the Company Way core values, its people development strategy and where required support other departments such as HR as well as promote new initiatives throughout their teams and the wider business.
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Key Performance Indicators
- Growth of the assigned global accounts and delivery of revenue and profit in line with agreed targets
- (Targets and remuneration set globally and locally)
- Successful market planning, business development and implementation of global opportunities, from
- initial opportunity creation to establishment of new South African global accounts
- Development of local (South African) market capabilities, including analysis of business opportunities for
- assigned accounts
- Formulate and capture opportunities into individual client strategies to maximize efforts to secure
- maximum wallet spend within allocated accounts
- Annual sales strategies should be formulated and presented to ensure that sales targets are achieved,
- which should be based on the individual company strategies.
Specific Accountabilities
Strategic
- Responsible for account growth, account penetration, customer relationship management and
- business improvement initiatives
- Grow a strong pipeline to secure future revenue to create a steady monthly revenue and provide
- an accurate forecast for deals closing in each month
- Partner with other sales professionals globally to orchestrate account sales strategies and achieve global and/or local growth
- Manage overall account relationships for multinational customers to ensure excellent customer service during implementation, transition to operation and ongoing maintenance of the account
- Be the primary point of contact with the customer on all business-related matters pertaining to overall business processes and implementation, including new potential business, commercial issues, scope agreement, business improvements and ongoing performance
- Maintain an overview of account status at all times and report as required
- Interface and liaise with other sales Managers globally to ensure appropriate customer relationship management
- Partner with other departments to ensure continual, consistent service and growth
- Internal communication to key personnel to enhance sales and profit goals
- Participate in global and/or regional strategic review meetings
- Participate in quarterly business reviews with the customer
- Take a customer first approach aligned with Company best principles to:
- Investigate and identify the customer needs and challenges, set goals for improvement, create a strong offering that propose new solutions to their business and
- guide them and work with other departments to implement these solutions
- cross sell other lines of business not specifically stipulated in the global agreement to achieve the largest possible wallet share of services with the customer
- Identify other business products that the Company needs to on-board in order to fulfil the customers needs
- Tactical
- Achieve annual sales and profit goals for multinational customers
- Responsible for customer profitability in conjunction with the Global Account team
- Identify Global Accounts and execute business development within these approved accounts
- Create innovative and profitable solutions in tandem with the Global Account team
- Assist in multi-faceted sales development opportunities based on the requirements of multinational customers
- To align with the international global account lead for the client to align on the strategy but also understand the unique nature of South African customers and align the approach to be the local best fit for the client
- Stay abreast with the latest product offerings and continuously participate in L&D and training activities in order to have a broad enough knowledge to identify any and all cross-sell opportunities for each client
- Other
- Attend monthly one on ones with the Manager: Global Accounts Submission of monthly status reports on accounts assigned
- Development and implementation of strategies and appropriate actions for sustained and long-term growth of the accounts
DIMENSIONS
- The Global Accounts Manager needs a minimum of 5 years experience in a senior sales environment, preferably from within the Office Automation, complex software solutions sales industry or similar. The Global Accounts
- Manager must ensure that he/she achieve 100% of the target(s) as set for the financial year by focusing on providing the agreed basket of products to their assigned customers. Additional value should be added by providing other products and services which are outside of the scope of the agreed product basket (with permission from the leading Company Operating company) thus ensuring that Company owns as much of the customer wallet spend as possible.
- The Global Accounts Manager is also tasked to focus efforts to win South African companies with a global footprint, thus growing and contributing to Company Global Services. With the assistance of RGSE, these companies can be brought in-line on a global scale and Company can provide products and services to such companies in whichever region of the world they operate.
- The Global Account Manager must submit regular sales reports to the Sales Manager. The Global Account
- Manager must work regularly with the marketing department to understand and communicate marketing messages to the market.
Required Skills, Knowledge & Experience
- Matric/Grade 12 compulsory
- Minimum 5 years experience in the Office Automation, complex software solutions sales or similar industry
- Minimum 5 years in a senior sales environment
- Previous experience in Multinational corporate environment an advantage
- Knowledge and understanding of Project management Customer Account Management at a regional/global level
- Strong business acumen with the ability to influence outcomes across multiple regional locations
- Leadership and people management capability through effective communication
- Excellent financial and process analytical skills
- Ability to work effectively in a customer driven deadline environment
- Boardroom level presentation skills
- Exceptional computer skills including but not limited to Excel, PowerPoint and Word
- Analytical thinker and ability to monitor international market trends and individual company results to identify Company opportunities
Other Requirements
- Occasional travel away from home may be required from time to time
- Valid Covid 19 Vaccination Certificate
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Key purpose:
- We are seeking an experienced Intermediate Systems Analyst to join our Bank project team. The ideal candidate should have a strong background in API development and integration with open-source APIs. The candidate should also have prior corporate or commercial experience in delivering projects within an Agile environment.
Duties and responsibilities:
- Collaborate with stakeholders to elicit, analyze, and document business requirements for the development of new APIs and back-end systems.
- Participate in the design, development, testing, and implementation of API solutions that meet business needs.
- Perform impact analysis and feasibility studies on system changes and enhancements.
- Collaborate with cross-functional teams, including business analysts, developers, project managers, and QA engineers, to ensure successful delivery of projects.
- Develop and maintain documentation related to APIs and back-end systems, including functional specifications, user manuals, and technical documentation.
- Provide technical support for APIs and back-end systems, including troubleshooting and issue resolution.
- Stay up-to-date with emerging trends and technologies in API development and back-end integration.
Qualifications and experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5 - 8 years of experience in systems analysis, including experience with API development and integration with open-source APIs.
- Experience with back-end integration technologies such as ESBs, SOAP, and messaging systems.
- Strong knowledge of software development best practices, including Agile methodologies.
- Experience working in a corporate or commercial environment, preferably in the banking or financial services industry.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration skills.
Preferred skills:
- Familiarity with microservices architecture and related technologies.
- Understanding of database design and performance optimization.
- Experience with cloud-based platforms such as AWS or Azure.
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Key purpose:
- Productivity and Collaboration Sales Specialist role is someone who has experience and understanding of the Modern Workplace, Employee Experience and Hybrid Working value propositions. This is a quota- bearing sales persona, and the purpose is to primarily pursue and land qualified leads identified by the Client Management team and Lead Generation Representatives. The Sales Specialist will identify new opportunities from a selection of existing accounts, and present solutions, value propositions, partner configurations, cost structures, and revenue models to the client that meet their needs. The SS will work directly with clients at a variety of levels, as well as internal subject matter experts.
Duties and responsibilities:
- Domain and industry Subject Matter Expert
- Maintain Subject matter expertise in a technology domain, multiple domains or solutions set
- Support the closure of sales based on technology domain knowledge
- Address the technology conceptual challenges during the sales process
- Maintain a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients
- Maintain awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market
- Contribute to the knowledge base of company solutions and services within a practice area or service area by sharing best practices with internal teams, as well as client teams
- Work with relevant technology vendors and ensure a deep understanding of their solutions and how they can contribute to our own solutions set
- Uncover and understand client business goals
- Articulate the solution/deliverables that the client requires, as opposed to the products that they need to buy
- Articulate our value propositions throughout all steps in the sales process
- Conduct functional gap analysis and address business issues raised by clients
- Prepare and conduct client workshops and presentations
- Establish relationships with multiple client stakeholders and secure deals with clients to achieve assigned sales quotas and targets
- Use understanding of the client's business and depth of knowledge on the technology-specific solution to personalize the recommended solution in line with the clients need
- Be able to spot new sales opportunities within an account and work with the sales teams to drive them to closure
- Pursue and land qualified leads identified by the client managers and other lead generation sources
- Work alongside Client Managers to support the sales process, position technology solutions, and close the deal
- Support the wider territory sales plan and execute the sales strategy, and based on that define your own plan for your solution to achieve your sales targets
- Develop and maintain clear account plans for appropriate clients and targets
- Discover, forecast, and run opportunities in the medium and long-term.
- Scope and document solutions to meet customer requirements
- Identify, assess, and highlight client risks that could prove detrimental to the client's organization and credibility
- Collaboratively work with sales teams, especially Client Managers, to successfully close the deal
- Partner with internal teams to ensure the scope of work and proposals are tracked and managed
- Work closely with other in-territory counterparts and matrix teams to achieve the shared goal of growth
- Use company sales methodologies and tools such as target plans, opportunity plans, and account plans to drive the sales process
- Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders
Qualifications and experience:
- Demonstrate success in achieving and exceeding sales and financial goals
- Mastery in developing and encouraging meaningful customer relationships up to C-level, particularly CFOs and CPOs
- Delivery of engaging sales presentations.
- Proficiency in team selling approach
- In-depth knowledge of competitors and ability to apply competing successful sales strategies
- Ability to define sales strategy
- You will have a client-centric approach, able to understand customer problems and find best-fit solutions
- Flexible to adapt quickly to short, new missions or urgent deadlines
- Negotiation skills to craft solutions that are beneficial to customers, partners, and company overall
- Strong business acumen
- Client Engagement and management Skills
- Sales Solution Skills
- You are a phenomenal teammate, you know how to drive sales teams and collaborate with them
- Solid sales experience in a technology or services environment
- Sound understanding of IT Managed Services environment
- Demonstrable experience of solution-based selling with a proven track record of sales over- achievement
- Prior experience in selling complex solutions and services to C-Level clients
- Experience in resolving a wide range of issues in creative ways to meet targets and objectives
- Strong experience in networking with senior internal and external people in the specialist area of expertise
- Expert level capability and the ability to work independently with little instruction on day-to-day workload
- A Degree in a Technical or Sales field is preferred but not essential
- Negotiation Skill methodologies
- Solution Selling/SPIN skills
- Experience and understanding of the Modern Workplace, Employee Experience, Hybrid Working value propositions
- Knowledge and Experience within Productivity, Collaboration and Software Services Domains
Good understanding of:
- Device Management
- Modern Endpoint Management
- Workspace Analytics
- Cloud VDI (Desktop as a Service)
- M365 Deployment and Manage services
- Traditional Microsoft deployments
- End User Support Services and Managed Services
- Communication Lifecyle Management
- Unified Communications Services
- Teams Solutions
- Meeting Room Solutions
- Workplace Consulting Services
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Key purpose:
- We are seeking an experienced Intermediate Scrum Master to join our Bank project team. The ideal candidate should have a strong background in API development and integration with open-source APIs. The candidate should also have prior corporate or commercial experience in delivering projects within an Agile environment.
Duties and responsibilities:
- Facilitate and coordinate Agile ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.
- Ensure the team follows Agile principles, processes, and practices.
- Coach and mentor team members on Agile methodologies and best practices.
- Collaborate with cross-functional teams, including business analysts, developers, and QA engineers, to ensure successful delivery of projects.
- Remove impediments that obstruct the team's progress towards achieving their goals.
- Foster a culture of continuous improvement within the team.
- Maintain project plans, backlogs, and sprint goals.
Qualifications and experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience as a Scrum Master or Agile Coach.
- Experience with API development and integration with open-source APIs.
- Knowledge of back-end integration technologies such as ESBs, SOAP, and messaging systems.
- Strong understanding of Agile methodologies, including Scrum and Kanban.
- Experience working in a corporate or commercial environment, preferably in the banking or financial services industry.
- Excellent communication, collaboration, and leadership skills.
- Ability to identify and resolve conflicts within the team.
Key skills:
- Familiarity with microservices architecture and related technologies.
- Understanding of database design and performance optimization.
- Experience with cloud-based platforms such as AWS or Azure.
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- We are seeking an Intermediate Software Security Engineer with a passion for technology and a desire to work in a fast-paced, dynamic environment. The ideal candidate will possess excellent communication skills, assertiveness, and ownership mentality. Additionally, the candidate should be well-rounded, have strong problem-solving skills, and be able to work with difficult people while managing conflicts. They should also have a commitment to personal mastery, continuous learning, and growth.
Responsibilities:
- Work with cross-functional teams to develop software solutions that meet business requirements
- Act as a technical lead for software development projects, providing guidance and mentorship to junior team members.
- Utilize agile methodologies to develop and deploy software solutions.
- Perform requirement analysis, system decomposition, and architecture design.
- Proficient in programming languages, such as Java, C#, Python, Rust, etc.
- Proficient in the deployment and testing of build artifacts.
- Expertise in integration technologies such as REST, API, HTTP, SOAP, MQ, Kafka, etc.
- Use DevOps tools, such as Jira, Trello, etc., to manage projects and improve workflows.
- Experience with CI/CD tools, such as Bamboo, Jenkins, AWS Code Deploy, etc.
- Expertise in source code management systems such as GIT, BitBucket, AWS Code Commit, etc.
- Strong knowledge of Microsoft Domain and Cloud models.
- Familiarity with file transfer protocols such as SMB, CIFS, FTP, SFTP, Bittorrent, rsync, etc.
- Excellent networking skills, including setup, administration, and integration.
- Continuously learn and develop new skills and technologies.
Requirements:
- Bachelor's degree in Engineering or Computer Science is preferred.
- Security certification (SABSA, CISSP, CeH, etc.) and cloud certifications are desirable.
- At least 4 years of experience in a Software Snr Development role or related positions, including Software Design, Technical Lead, Deployment, or DevOps roles.
- Strong problem-solving and lateral thinking skills.
- Excellent communication and interpersonal skills.
- Self-motivated and committed to personal mastery.
- Ability to work with difficult people and manage conflicts.
- Eagerness to work in the security field.
- Strong integration experience.
- Familiarity with agile methodologies, such as SAFe, Agile, Scrum, etc.
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Key purpose:
- We are seeking an experienced Intermediate Java Developer to join our Bank project team. The ideal candidate should have a strong background in API development and integration with open-source APIs. The candidate should also have prior corporate or commercial experience in delivering projects within an Agile environment.
Duties and responsibilities:
- Develop and maintain robust, scalable, and high-performance APIs using Java.
- Integrate with third-party APIs and open-source libraries to enhance system functionality.
- Collaborate with cross-functional teams, including business analysts, project managers, and QA engineers, to develop and deliver project requirements.
- Write clean, maintainable, and efficient code adhering to best practices.
- Participate in code reviews and contribute to the team's continuous improvement efforts.
- Troubleshoot and debug technical issues that arise during development and deployment.
- Keep up-to-date with emerging trends and technologies in API development and back-end integration.
Qualifications and experience:
- Bachelor's degree in Computer Science or a related field.
- 5 - 8 years of experience in Java development, including experience with Spring and Hibernate frameworks.
- Experience with RESTful API development and integration with open-source APIs.
- Solid understanding of back-end integration technologies such as ESBs, SOAP, and messaging systems.
- Strong knowledge of software development best practices, including Agile methodologies.
- Experience working in a corporate or commercial environment, preferably in the banking or financial services industry.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration skills.
Preferred skills:
- Experience with containerization technologies such as Docker and Kubernetes.
- Familiarity with microservices architecture and related technologies.
- Experience with cloud-based platforms such as AWS or Azure.
- Understanding of database design and performance optimization.
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- To manage a team of highly skilled Account Managers in the Enterprise and Global channels, providing strategic direction and planning to achieve budgeted and targeted sales and growth. The Enterprise customers are Gauteng based and the Global accounts are based nationally. Enterprise Accounts are typically large, major, and key accounts with more than 350 PC users within an organisation. Whilst Global accounts are strategic customers of Company with global contracts concluded centrally around the world, with a presence or headquartered in South-Africa.
Key Responsibilities:
- Develop and deploy objectives and key results (KPIs) for the Enterprise and Global teams to increase market share, achieve revenue and profitability targets that will include tracking and measuring daily, weekly and monthly sales and client contact activities
- Drive the team to create a strong pipeline and accurate and reliable sales forecast
- Drive the team to move away from traditional office automation sales approaches and to enable the evolution for their Sales teams in offering existing and new, innovative Digital solutions to both existing client base and selected new target growth areas
- Take responsibility of key and/or complex business development leads, building relationships with stakeholders, and negotiating and closing these deals
- Prepare accurate sales forecasts, account-based plans and reports, and recommendations to enhance account growth and revenue potential
Ensure proper qualification of sales leads/opportunities and provide high quality opportunity management during all phases of the sales cycle
- Identify customer requirements that may necessitate customized and complex solutions to cross sell and increase wallet share on each account Jointly develop Sales Operating plans and integrate them back into the overall Direct Sales strategic plan
- Identify and propose new products to on-board to supply to the changing demands of the customers to compete across all lines of business
- Recruit top sales talent and develop a high performing, results oriented sales team with an entrepreneurial spirit
- Meet/exceed monthly, quarterly, and annual sales targets and forecasts
Develop a high-energy team spirit, coaching and motivating Enterprise and Global Account Managers to succeed
- Manage the performance and development of staff
- Build deep understanding of the customer's business and industry / vertical market
- Skills development and personal development plans for Account Managers
- Manage the expense budget for the Enterprise & Global Account team
- Integration into the Global Company organization forming part of several committees and global priority projects
REQUIRED SKILLS, KNOWLEDGE & EXPERIENCE
- Grade 12/Matric essential
- Related tertiary qualification advantageous
- Between 10-15 years managerial experience working with Senior
- Management teams and Board level customer and internal stakeholders
- Experience in closing Enterprise client deals, including large and complex business case and understanding
of complex P&Ls
- Experience in dealing with Global customers, regulatory and legal complexities
- Knowledge around legal, regulatory, commercial, and operational considerations in large enterprise business
- Ability to articulate and execute strategic vision and planning provided by executive management team
- Demosrative Perspective. Displays a deep understanding of key business trends and the organisations
position within the business environment
- Demonstrated ability to understand the business requirements of the customer and build solutions that
address the business needs
- People management skills ability to lead, develop, coach, motivate and handle conflict
- Excellent communication and presentation skills, both verbal and written
- Excellent numeric, qualitative, and analytical skills Strive for good deals and overall profitable deals that make financial sense to Company, increase long term relationships with clients and display total commitment to customer & service satisfaction
- Increase market coverage & prospecting intensity
- Have decision-making & problem-solving ability, and administrative skills
- Should be able to work well under pressure and handle a busy workload
- Display qualities of professionalism regarding time-keeping, dress code and conduct
- Exceptional honesty & integrity
- Totally focused on Sales Targets with high closing ratios
- Show high levels of drive, energy & enthusiasm
- Understand and make use of appropriate incentives, and activities to boost sales
- Be able to take decisive action when dealing with sales staff that are unable to perform to the required standards
- Discipline staff in the appropriate manner, facilitate feedback and course correction through coaching & personal appraisal
- Act promptly when issues of conflict arise within the team, no perceptions of favoritism
- Reduce Sales staff turnover
- Sales process knowledge & strong account management know-how, creating & utilising sales process
controls & procedures
- Identify and propose solutions to internal processes and interdepartmental challenges
OTHER REQUIREMENTS
- Required to travel from time to time
SCOPE FOR IMPACT
- The role holder will be required to manage the Enterprise and Global Account teams in Gauteng and will form part of the
- Direct Leadership team reporting directly to the Sales Director.
Internal
- The role holder will be required to provide mentoring and coaching support to all team members and be
approachable, visible, and open to new ideas of the team.
- The manager is expected to carry out regular weekly one on ones, team meetings and have development conversations on a regular basis. The role holder is expected to focus on supporting their team on how to delive the end results.
- The role holder will be a senior manager within the business and is expected to champion the Company Way core
values, its people development strategy and where required support other departments such as HR as well as
promote new initiatives throughout their teams and the wider business.
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Key Purpose:
- At our Company were proud to offer innovative products that meet the needs and wants of our customers. To help us continue to grow our offerings, we're in search of a product manager for a new platform product offering. The Product Manager of our Consumer Instalment Payments solution will coordinate and provide input into the development and delivery of this product offering and will represent the company in their collaboration with partners and customers.
Duties and responsibilities:
- Strategic planning and management of the consumer instalment payments product
- Work closely with the Head of Consumer Instalment Payments to execute the vision, strategy, and roadmap, in order to establish the company as a leading provider of consumer instalments
- Drive engagement across multiple internal and external stakeholders
- Manage the delivery of the product to all new customers
- Manage Performance Indicators across the product
- Drive the product and business-planning process across cross-functional teams of the company
- Analyse consumer needs, current market trends, and potential partnerships
- Analyse product requirements and develop appropriate programs to ensure they're successful achieved
- Develop, implement, and maintain project timelines across multiple departments
- Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
- Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
- Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
- Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
- Develop product positioning and messaging that differentiates Credit Partners and its features across primary market segments
Qualifications and experience:
- Degree in business studies, information technology or similar
- Project management qualification is desirable
- Good understanding of Agile working practices and LEAN and SCRUM proficiency and working collaboratively across teams.
- Experience gained in the management of technology projects.
- Highly effective cross-functional team management including managing internal and external stakeholders on varying levels
- Some experience overseeing the product development lifecycle and experience delivering finely tuned product solutions
- Good understanding of Product lifecycles, value proposition creation, design thinking, and managing a dynamic product.
- Quickly learn and understand the product from a business perspective,
be able to direct our technology partner in refining and delivering the technology platform,
- Oversee the project for delivery to our first customer (a tier 1 bank based in Johannesburg), manage and maintain strong productive relationships with all external and internal stakeholders
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JOB PURPOSE
- To achieve and exceed targets set for revenue, margin, and monthly subscriptions through the promotion of
- Digital Services offerings to Direct channel customers.
- DocuWares workflow solutions allow customers to move away from manual, time consuming processes. You will be commercially minded and responsible for territory channel development and a target for sales of the
- DocuWare product suite. Acting as a customer facing DocuWare ambassador for the Company, you will promote and
- enable the sale of DocuWare solutions to existing and new Company customers. You will hold sales and technical workshops and presentations that highlight your solutions.
- The candidate will be expected to focus on DocuWare as the flagship solution. Other solutions that fall within the
- Digital Services portfolio include complimentary application services to DocuWare, cybersecurity and communication services.
- A more detailed solutions portfolio will be provided.
KEY RESPONSIBILITIES
- Deliver clear business growth of DocuWare solutions for the Company
- Meet gross sales quotas against assigned target, demonstrating the revenue contribution of your sales
- Conduct Sales and lite technical workshops to educate, as well as providing end-user seminars and presentations to close business
- Develop and implement extensive high quality market plans
- Put in pace clear account plans for appropriate customers and targets
- Work closely with other in-country counterparts & matrix teams to achieve the shared goal of growth
- Set sales cycle expectation with in-country teams
- Work with direct and/or indirect channels to build a sustainable opportunities pipeline, healthy enough to deliver XXX revenues to the business
- Interface with Company central team to contribute to target plans
KEY PERFORMANCE MEASURES
- Numbers of customer visits per week
- Size of pipeline
- Billed DocuWare license, maintenance and professional services revenue
- Completion and recertification in all relevant qualifications
REQUIRED SKILLS, KNOWLEDGE & EXPERIENCE
- Grade 12 (mandatory)
- Related tertiary qualification an advantage
- A minimum of 5 years related experience in the solutions / software industry or the equivalent
- combination of formal education and experience
- Proven understanding of common business processes i.e. Accounts Payable / Receivable, HR,
- Employee Onboarding etc.
- Full understanding of the technical and business concepts surrounding the following areas:
- Document Management
- Content Management
- Print Management
- Workflow Solutions
- Digital Services Solutions
- Must have the ability to design and propose complex technologies using Companys DS Portfolio
- A proven understanding of IT and Document Management Solutions
- Proven track record of continuously working under pressure and achieving high levels of excellence
- Proven experience in consultative selling & solution sales
- DSA, DAC certified or certification within 3 months if from outside Company
- Ability to demonstrate and sell SW functionality
- Proven ability to understand customer problems and find best fit solutions
- Understand and be able to document and map workflows and business processes
- Strategic thinking to drive new market growth
- Competitor product knowledge is advantageous but not essential
- Effective time management and project management skills with influencing and negotiation
- Excellent communication skills, both written and orally
- Excellent IT skills, including advanced knowledge of MS PowerPoint and Excel, experience of using
- VMs & Virtualbox
- Business travel required
- Ability to present professionally and convincingly
- Ability to form working relationships with others
- Ability to work with matrix teams
KEY RESPONSIBILITES & INTERACTION
- Internal Relationships & Interactions:
- RE Applications Services team
- AS and Professional services in country
- Key contacts:
- OpCo manager: Company Operating Company
- REU manager
- Company OpCo & dealer network
- External Relationships & Interactions:
- DocuWare
- 3rd party channel partners or professional services companies
- All suppliers
OTHER REQUIREMENTS
- Required to travel regularly
- Own reliable vehicle
- Valid driving license
- Ability to work remotely and report to Head Office
- Valid Covid 19 Vaccination Certificate
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- To execute strategic direction and management, ensuring that the Commercial Account sales targets and budgeted growth are achieved nationally.
- Commercial Accounts are typically SMB small to medium sized accounts, accounts with less than 800 users within the organization
KEY RESPONSIBILITIES
- Develop and deploy objectives and key results (OKRs) for the Commercial Account team to increase market share, revenue and profitability that will include tracking and measuring daily, weekly and monthly sales and client contact activities
- Drive the team to create a strong pipeline and accurate and reliable sales forecast
- Drive the team to not only focus on copy and print solutions but include a focus on enabling the evolution for their Sales teams in offering existing and new, innovative software applications to both our existing client base and selected new target growth areas
- Take responsibility of key and/or complex business development leads, building relationships with stakeholders, and negotiating and closing these deals
- Prepare accurate sales forecasts, account status reports, and recommendations to enhance account growth and revenue potential
- Ensure proper qualification of sales leads/opportunities and provide high quality opportunity management during all phases of the sales cycle.
- Identify customer requirements that may necessitate customized and complex solutions to cross sell and increase wallet share on each account
- Identify and propose new products to on-board, in order to supply to the changing demands of customers to compete across all lines of business
- Recruit top sales talent and develop a high-performing, results oriented sales team with an entrepreneurial spirit
- Meet/exceed monthly, quarterly and annual sales targets and forecasts
- Develop a high-energy team spirit, coaching and motivating Commercial AccountManagers to succeed. Drive
- the Commercial Account division to be the role-model for the Companny
- Manage the performance and development of staff
- Build deep understanding of the customer's business and industry / vertical market
- Lead, manage and develop the Commercial Account team, ensuring monthly targets are achieved and employees skills are developed and utilized
- Manage the expense budget for the Commercial Account team
- Write monthly sales reports for the Commercial Account team
- Internal
REQUIRED SKILLS, KNOWLEDGE & EXPERIENCE
- Related tertiary qualification
- Between 5- and 10-years experience working in a senior accounts role within the Commercial space
- Experience in closing Commercial client deals, including large and complex business case and understanding of complex P&Ls
- Experienced in Commercial Account business transactions: knowledge around legal, regulatory, commercial and operational considerations in large businesses
- Ability to articulate and execute strategic vision and planning provided by executive management team
- Demonstrates Perspective. Displays a deep understanding of key business trends and the organizations position within the business environment
- Demonstrated ability to understand the business requirements of the customer and build solutions that addresses the business needs
- People management skills ability to lead, develop, coach, motivate and handle conflict
- Excellent communication and presentation skills, both verbal and written
- Excellent numeric, qualitative, and analytical skills Strive for good and overall profitable deals that make sense to the Company, increase long term relationships with clients and display total commitment to customer & service satisfaction
- Increase market coverage & prospecting intensity
- Have decision-making & problem-solving ability, and administrative skills
- Should be able to work well under pressure and handle a busy workload
- Display qualities of professionalism regarding time-keeping, dress code and conduct
- Exceptional honesty & integrity
- Totally Focused on Sales Targets with high closing ratios
- Show high levels of drive, energy & enthusiasm
- Understand and make use of appropriate incentives and activities to boost sales
- Good hiring practices
- Be able to take decisive action when dealing with sales staff that are unable to perform to the requires standards
- Discipline staff in the appropriate manner, facilitate Feedback and Course Correction through coaching, counseling & personal appraisal
- Act promptly when issues of conflict arise within the team, no perceptions of favoritism
- Reduce Sales staff turnover
- Sales process knowledge & strong account management know how, creating & utilizing sales process controls & procedures
- Identify internal process and interdepartmental challenges and find and propose solutions to these challenges
OTHER REQUIREMENTS
- Required to travel frequently
- Valid driving license
- Own reliable vehicle
- Valid Covid-19 vaccination certificate is required
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- To install, maintain and service Company equipment.
Key Responsibilities:
- Install, maintain and repair Company equipment in field and/or onsite, by utilizing the most efficient methods to achieve expected manufacturers performance levels
- Achieve productivity targets set by the division
- Ensure that all special tools, equipment and spares issued by the company are used and looked after in the most appropriate way
- Diligently complete all the necessary paperwork such as job sheets and installation reports associated with each maintenance call in accordance with the procedures set by the company
- Maintain an adequate boot stock of spare parts for products which are supported in the field, to increase first-time fix rates Maintain an accurate record of all boot stock spares which have been issued to you as per company policy
- May be required to do the network connectivity to the Company devices in conjunction with the customers IT representative
- May be required to assist other engineers with troubleshooting of machine problems (face-to?face and telephonically)
Required Skills, Knowledge and Experience
- Grade 12 or equivalent (essential)
- Minimum of 5 years extensive experience in a similar role
- Format Printers
- Previous experience on high volume/production printing is essential
- Previous experience on Ink Jet technologies beneficial
- Must have a good working knowledge and experience in Colour devices
- Must be proficient in MS Office
- Good verbal and written communication skills
- Excellent customer-service skills
- Strong organizational skills, and the ability to work well under pressure
- Must be meticulous with the ability to diagnose and solve problems
- Must be self-driven and able to work independently
- Honesty and diligence
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- Responsible for the maintenance and growth of revenue, and relationship management with respect to assigned and newly obtained Enterprise Accounts. This position is pivotal to the growth of the enterprise accounts, requiring interface with Enterprise account counterparts as required.
KEY RESPONSIBILITIES
Key Performance Indicators
- Strong ability to hunt for new enterprise business and to on-board new clients by selling a diverse range of products including complex software solutions with long sales cycles. Having a strong contact base of clients will be advantageous
- Growth of the assigned Enterprise accounts and delivery of revenue and profit in line with agreed targets
- Successful market planning, business development and implementation of Enterprise opportunities, from initial opportunity creation to establishment of new South African Enterprise accounts
- Development of market capabilities, including analysis of business opportunities for assigned accounts.
- Establishment of solutions to match current and future customer needs
- Specific Accountabilities
Strategic
- Responsible for new account acquisitions, account growth, account penetration, customer relationship management and business improvement initiatives
- Grow a strong pipeline to secure future revenue to create a steady monthly revenue and provide an accurate forecast for deals closing in each month
- Partner with other sales professionals to orchestrate account sales strategies and achieve growth
- Manage overall account relationships to ensure excellent customer service during implementation, transition to operation and ongoing maintenance of the account
- Be the primary point of contact with the customer on all business-related matters pertaining to overall business processes and implementation, including new potential business, commercial issues, scope agreement, business improvements and ongoing performance
- Maintain an overview of account status at all times and report as required
- Interface and liaise with other department Managers to ensure appropriate customer project management
- Partner with other departments to ensure continual, consistent service and growth
- Internal communication to key Company personnel to enhance sales and profit goals
- Participate in strategic review meetings
- Participate in quarterly business reviews with the customer
- Take a customer first approach aligned with Company best principles to: o Investigate and identify the customer needs and challenges, set goals for improvement, create a strong offering that propose new solutions to their business and guide them and work with other departments to implement these solutions cross sell other lines of business not specifically stipulated in the Enterprise agreement to achieve the largest possible wallet share of services with the customer
- Identify other business products that Company needs to on-board in order to fulfil the customers needs
Tactical
- Achieve annual sales and profit goals for customers
- Responsible for customer profitability
- Create innovative and profitable solutions
- Assist in multi-faceted sales development opportunities based on the requirements of customers
- Stay abreast with the latest product offerings and continuously participate in L&D and training activities in order to have a broad enough knowledge to identify all cross-sell opportunities for each client
Other
- Attend monthly one on ones with Enterprise Account Manager
- Submission of monthly status reports on accounts assigned
- Development and implementation of strategies and appropriate actions for sustained and long-term growth of the accounts
DIMENSIONS
- The Enterprise Accounts Manager needs a minimum of 5 years experience in a senior sales environment, preferably from within the Office Automation, complex software solutions sales industry or similar. The Enterprise
- Accounts Manager must ensure that he/she achieve 100% of the target(s) as set for the financial year by focusing on providing the agreed basket of products to their assigned customers.
- The Enterprise Account Manager must submit regular sales reports to his/her Head: Enterprise Accounts. He/she must work regularly with the marketing department to understand and communicate marketing messages to the market.
REQUIRED SKILLS, KNOWLEDGE & EXPERIENCE
- Matric/Grade 12 mandatory
- Minimum 5 years experience in the Office Automation, complex software solutions sales or similar industry
- Minimum 5 years in a senior sales environment
- Previous experience in Multinational corporate environment an advantage
- Having an existing enterprise customer base and relationships with enterprise customers will be advantageous
- Knowledge and understanding of Project management
- Customer Account Management at a regional/national level
- Strong business acumen with the ability to influence outcomes across multiple regional locations
- Leadership and people management capability through effective communication
- Excellent financial and process analytical skills
- Ability to work effectively in a customer driven deadline environment
- Boardroom level presentation skills
- Exceptional computer skills including but not limited to Excel, PowerPoint, and Word
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JOB PURPOSE
- To achieve and exceed targets set for revenue, margin, and monthly subscriptions through the promotion of Digital Services offerings to the Business Partner channel and their end customers. Responsible for the development and digital transformation of assigned BPs. To identify new, engage and onboard new and potential Digital Services Partners.
KEY RESPONSIBILITIES
- To spend a minimum of 50% of working hours engaged in face-to-face activities within the respective BPs
- To support nominated Business Partners (BPs) within defined areas, following Company's Digital Services strategies
- To manage the Digital Services line of business with relation to revenue, margin and monthly recurring subscriptions
- Provide sales support for the agreed Company Portfolio of DS Products and Services, including Sales calls, presentations, demonstrations, proof-of-concepts, assessment services and production of proposals
- To prepare and implement sales strategies with BP sales management and review them quarterly
- To assist the BPs sales managers and sales executives to effectively manage the sales floor building pipeline and sales methodology in both pre and post sales environments
- Ensure assigned targets are met or exceeded
- Execute pipeline plans and sales methodology with a quarterly review in the form of management Meetings
- To attend BPs sales meetings on a regular basis to maintain Company visibility and awareness
- To take ownership of the entire BP sales cycle and process to ensure maximum closure ratios
- To manage the profitability of each BP in terms of individual budgets sets that are aligned to the RZA
- Digital Services indirect budget
- To assist existing and new BPs with digital transformation to sell full range of DS services and products
- To work closely with the marketing product managers to develop go to market strategies and alignment to the Digital Services value propositions
- To be knowledgeable in all facets of the Company Digital Services product set; ensuring an understanding of the market and the USP (unique selling points) of Digital Services product and services
- To take ownership of problem areas highlighted by the BPs with regard to product knowledge and general account management and speedily and efficiently resolve them
- Monitor and report back on BP activity, transformation and or any other significant trend taking place within the BP business
- Build and foster Company Loyalty within the channel and assigned BPs
- Accurate forecasting of sales revenue per BDM portfolio / benchmark best practice from the Digital Services Indirect Channel
REQUIRED SKILLS, KNOWLEDGE & EXPERIENCE
- Grade 12 (mandatory)
- Related tertiary qualification an advantage
- A minimum of 5 years related experience in the solutions / software industry or the equivalent combination of formal education and experience
- A solid understanding of the Digital Services portfolio of products
- Proven understanding of common business processes i.e. Accounts Payable / Receivable, HR, Employee Onboarding etc.
- Full understanding of the technical and business concepts surrounding the following areas: - Document Management
- Content Management
- Print Management
- Workflow Solutions
- Digital Services Solutions
- Must have the ability to design and propose complex technologies using Companys DS Portfolio
- A proven understanding of IT and Document Management Solutions
- Proven track record of continuously working under pressure and achieving high levels of excellence
- Proven experience in consultative selling & solution sales
- DSA, DAC certified or certification within 3 months if from outside Company
- Good relationship building skills
- Strive for good deals, increase long term relationships with clients and display total commitment to
- customer & service satisfaction
- Increase market coverage & prospecting intensity
- Have decision-making & problem-solving ability, and administrative skills
- Exceptional honesty & integrity
- Target driven
- Completely focused on sales targets with high closing ratios
- Display high levels of drive, energy & enthusiasm
- High level selling experience with exposure within a targeted environment
- High level of Business acumen
- Teamwork and Collaboration
- Excellent communication, presentation and interpersonal skills, both verbal & written
- Good level of IT skills
- Ability to work on own initiative and under pressure
- Good negotiation and influencing skills
- Good time management skills
- Self-motivated and results driven
- Continuous Improvement & flexibility / adaptabilit
OTHER REQUIREMENTS
- Required to travel regularly
- Own reliable vehicle
- Valid driving license
- Ability to work remotely and report to Head Office
- Valid Covid 19 Vaccination Certificate
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Key purpose:
- To collaborate with the respective support teams to run effectively and efficiently by providing operation and transactional support to the respective business units (Sales, Commercial, Marketing, EXCO, Board, Finance, Service Delivery etc.). SFDC data management, change control, reporting, dashboards and presentations. Creation and roll out of refreshable Power BI reporting (reporting automation) to provide business with a single view of truth. Provide insight into Sales date on trend analysis as well as future forecasting.
Duties and responsibilities:
- Support with the creation, review and revision of sales impacting processes
- Ensure effective and efficient business analyst support is delivered to the sales organisation
- Interface with the Finance/Commercial departments in terms of revenue management and pricing functions respectively
- Adherence to internal SLA standard
- Support in the creation and management of POC and support in ensuring deployment of the new imperatives and projects relating to sales insight and enablement
- Produce accurate Reports, Dashboards and Presentation relating to sales performance and insight
- Track Forecasting accuracy on a weekly, monthly, quarterly and yearly. Track historic trends as well
- Track end to end business activities and processes against sales growth to determine trends
- Execute on the reporting framework to assist in pipeline management
- Provide internal and external customer support for the development and implementation of Business requirement/s and solution.
- Support the team to conclude key areas to achieve sales targets; monthly operations planning, progress reporting and execution plan.
- Support the sales targeting process for the sales team and measurement of the sales performance.
- Enables end to end business activities and processes that supports Strategic Customers sales division to run effectively.
- Enable and control end to end Sales Process Development, Sales Process Adoption and Compliance by the sales teams, Product Development and Related Processes.
- Accountable for accurate sales related reporting, dashboards, trend analysis and presentations
- Accountable for automation of repetitive reporting requirements
- Accountable for providing accurate and relevant data to drive sales strategies for key customers and solutions
Qualifications and experience:
- BComm Management / Diploma in Business/Finance Managment
- Advantageous 1-3 years in the ICT/Telco sector experience
- Relationship management experience and dealing with customers at all levels is a requirement.
- Strong Excel experience and relevant technical/systems/CRM understanding (advantageous).
- Report writing experience is required.
- Understanding of the telecommunications customer value chain.
- Good understanding of technology, products and services offered and the telecommunications industry would be advantageous.
- Experience in dealing with cross-functional work groups.
- Basic Finance and Contract management/legal knowledge.
- Good knowledge of Buying / Selling cycles
- Good knowledge about Pipeline Management and Revenue Generation
Job-related knowledge required:
- Analytical Thinking
- Strong verbal and written communications skills
- Excellent client management skills and levels of professionalism
- Highly motivated and self-discipline
- Works independently (self-starter) or in a group
- Process orientated and ability to adapt
Required skills:
- Financial Modelling/Calculations
- Excel Formulas
- ETL Tools
- SQL and Databases
- DataWarehouse platforms
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DUTIES & RESPONSIBILITIES:
- In this role you will collaborate with designers and back-end developers to implement UI/UX designs, develop and maintain reusable components, write clean and efficient code, and perform code reviews.
- Develop and maintain high-quality, responsive web applications using React
- Collaborate with designers and back-end developers to implement UI/UX designs
- Evaluate business requirements to ensure alignment between business and technology
- Build and maintain reusable component libraries
- Optimize components for maximum performance across a wide range of web-capable devices and browsers
- Adhere to best coding practices
- Review and test code to ensure high-quality software
REQUIREMENTS:
- Bachelors degree in Computer Science, Software Engineering, or a related field. Equivalent job experience will be considered
- At least 3 years of professional experience in web development, with a focus on front-end technologies such as React, HTML, CSS, and JavaScript
- Experience with front-end build tools and package managers such as Webpack, NPM, and Yarn
- Strong understanding of UI/UX design principles and experience collaborating with designers
- Ability to take a project from identifying objectives, defining the testing plan, implementing testing all the way through to actual launch of the project and ongoing monitoring of the performance of the project
- Experience with version control systems such as Git
- Excellent leadership, verbal and written communication skills
TO STAND OUT:
- Extensive experience with TypeScript and the development of REST APIs
- At least 5 years of experience with front-end technologies such as React, HTML, CSS, and JavaScript/TypeScript/CoffeeScript
- Experience using Tailwind CSS and Storybook
- Experience with Docker and Kubernetes
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Job Description
- Build and maintain the mobile application using React Native
- Collaborate with designers and product managers to develop new features and improve existing ones
- Write clean, scalable, and efficient code
- Ensure that the application is optimized for performance and user experience
- Work with the team to identify and resolve technical issues
- Participate in code reviews and contribute to the team's best practices
- Co-ordinate with UI designers, tech leads, front end and backend developers to make sure the full stack code is optimal and performant.
- Development of features where you must: report problems on time, specify needs, and present status reports to delivery managers.
- Work closely with all members of geographically distributed agile teams to deliver high-quality code.
- Participate in all agile planning meetings and stand-ups.
- Take an existing piece of work and fix any issues associated with it.
- Strong affinity for software craftsmanship and a mindset toward Test Driven Development
- Perform unit and Integration level testing on all applications.
- Constantly monitoring new technology trends, frameworks, and approaches that deliver the best possible applications.
Qualifications
- 4+ years of experience in mobile application development
- Strong proficiency in React Native, JavaScript, and related technologies
- Experience building mobile applications for both iOS and Android platforms
- Knowledge of Redux and other state management libraries
- Understanding of RESTful APIs and web technologies
- Good working knowledge of software engineering principles and the whole software development lifecycle (SDLC).
- Familiarity with Agile development methodologies
- Passion for gaming and the gaming community
Method of Application
Use the link(s) below to apply on company website.
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