Latest Jobs at Discovery Limited

Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:

•  Achieve Insure Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
•  Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:

•  Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• Minimum 2 years short-term product knowledge
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification
• Class of Business

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Why you should join our team

• The position available is in the Discovery Health Risk Intelligence unit whose stated purpose is to provide excellence in clinical and operational analysis through an integrated and multidisciplinary approach. This contributes to the sustainability of medical aid schemes and ensures Discovery can give members the best possible service with a broader societal impact. We use cutting edge hardware, software and clinical grouper algorithms for data exploration, modelling (actuarial and statistical) and predictive analytics to glean actionable insights. The Risk Intelligence unit consists of small non-hierarchical teams which means you will get as much exposure and accountability as you can handle.

What you will do

• The successful applicant will be working within a highly specialized and growing team investigating ways to optimize and improve the healthcare environment for the company, the healthcare providers and most importantly the members we serve.

Responsibilities will include:

• Connecting with a multitude of stakeholders to understand the data in a healthcare context
• Mining large structured and unstructured datasets to find new insights to inform healthcare efficiency and interaction strategies
• Research and application of the most up to date machine learning algorithms and AI techniques
• Present data and model findings in a way that provides actionable insights
• Implementing results for use in both the internal and external environments
• Monitoring model performance
• Improve processes and databases where opportunities arise

What skills you will need

Technical skills core:

• Expert in data science programming languages such as R, Python, Scala
• Expert in data manipulation skills including SQL to extract, transform and load data
• Experience in interactive data exploration and data-driven story telling
• Understanding and application of Big Data and distributed computing principles (Hadoop and MapReduce)
• Hands on experience with Big Data systems will be preferred
• Strong analytical and statistical knowledge with an understanding of the latest machine learning algorithms for both structured and unstructured data
• Ability to formulate problem statements and develop a plan for tackling the problem
• Strong ability to communicate findings and recommendations from data (visual, verbal and written)
• Production environment machine learning and AI

Technical skills additional:

• Experience with Google Tensor flow is preferred
• Experience in sourcing and combining data from both structured and unstructured sources

Behavioural skills:

• A passion for data exploration and complex healthcare environment
• Self-starter
• Willingness to learn and grow exponentially
• A restless curiosity towards data and uncovering unknown correlations
• Ability to work cohesively in a team environment and balance multiple priorities
• A team player who can work alone when required and without supervision
• High level of attention to detail, resilience, enthusiasm, energy and drive
• Positive, can-do attitude
• Ethical and able to maintain confidentiality and manage boundaries
• Aligned to Discovery values and core purpose

Professional Qualifications & Experience

• Honours or Master’s degree in either Data Science, Statistics, or Applied Mathematics with some experience in software engineering, computer science or working with big disparate sets of data, OR
• Honours or Master’s degree in Computer Science or Software Engineering with solid experience in statistical modelling, data mining and machine learning
• Other analytical qualifications will also be considered if accompanied by the relevant experience

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Key Purpose

• The Discovery Digital Marketing team is seeking an html builder and designer who will be responsible for building emails and sending emails, sms and mobile push communications.
• In this role you will be responsible for developing and executing the Company’s marketing emails including promotional blast emails, trigger emails and event based emails.

Areas of responsibility may include but not limited to

• Is able to build and code emails from scratch and to design email templates
• Executes the email marketing strategy and manages the execution of campaigns.
• Is able to execute campaigns on a campaign management interface.
• Builds, actively manages and maintains the email calendar.
• Partners with stakeholders to ensure design, content and segmentation adhere to best practice standards.
• Works with Brand and Business owners to execute full lifecycle programs that are relevant and appealing to target audiences.
• Reports on and analyzes key marketing metrics to ensure campaigns are meeting goals.
• Analyzes email campaigns to make recommendations for enhancing their effectiveness.
• Tracks and executes end-to-end campaign plans to optimize key traffic and revenue metrics including open rates, click through rates, engagement, and conversion.
• Is detail oriented to get the right message to the right person at the right time.
• Is results focused and delivers campaign reports timeously and with attention to detail
• Continuously delivers on mailing strategies to drive higher returns including A/B and multivariate testing of subject lines, message, content, images, offers, mailing frequency, segments, etc.

OVERVIEW:

• This position has a direct impact on the reputation the Company maintains in a highly competitive marketplace.
• Works to facilitate the objectives of the department and Company under minimal direction.
• This is a highly visible position, impacting the business strategically and operationally.
• Position works closely with the Marketing, IT, Data Science and creative departments and agencies
• Position works closely with external vendors including Everlytic and SAP Hybris Marketing

Competencies

• Html building
• Image resizing
• Stay current with email marketing best practices, strategies, and industry standards.
• Proven ability to communicate insights and action items driven from data.
• Segmentation skills, strong attention to detail.
• Demonstrated ability to juggle short-term needs with overall strategy
• Creative, highly organized, articulate, flexible, and very hands-on.
• Ability to manage email programs from conception to production, including reporting.
• Proactive, energetic, self-starter who thrives on getting things done.
• Clear understanding of marketing metrics and expertise in A/B testing and ROI analysis.

Education and Experience

• Design or Information technology qualification including html and CSS preferred OR
• Bachelors’ Degree in Marketing, Advertising, or Business Administration with demonstrated coding skills

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Areas of responsibility may include but not limited to

• Develop, deploy, and support MS SQL Server BI solutions utilizing T-SQL and Integration Services (SSIS)
• Establish and develop relationships with key stakeholders and end-users
• Coordinate with business unit leaders to understand requirements, define solutions and communicate delivery timelines
• Help define and maintain data mart standards across multiple international markets
• Develop solutions to help drive operational improvements and/ or cost savings
• Design, code, test, maintain and document programs to support and automate information and decision support.
• Develop scalable and configurable solutions to deliver external client data extracts
• Adhere to departmental standard development, testing, deployment, source control processes, and ticket tracking
• Contribute to the creation and maintenance of end-user documentation

Education and Experience

• Bachelor’s Degree or equivalent education/experience in Management Information Systems, Computer Science, or Information Systems.
• 5+ years of Business Intelligence Development working with technical teams
• Business Intelligence Development: Microsoft Integration Services
• Database: Microsoft T SQL, Postgres
• Excellent analytical, communication, and writing skills.
• Planning and organizational skills
• Agile Development experience on Scrum teams
• Skilled at developing dashboards and reporting solutions
• Extensive experience writing and optimizing stored procedures, packages and queries
• Ability to work well as a member of a team

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Group Internal Audit

• Internal audit falls part of group finance, they are responsible for compiling internal audits throughout Discovery.  They audit, work processes systems, and task completed.  They compile their findings and present it to the area head.

Job Purpose

• The successful candidate will be responsible for completing audits for Discovery (Discovery Health, Vitality RSA and Vitality Group) and providing feedback on the outcome.  The successful candidate must have a drive, sense of urgency and work flexibility

Key Performance Area

• Awareness of the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
• Perform audit in line with Audit Methodology and Audit Software requirements
• Assist Senior Internal Auditor in preparation of engagement letter
• Document systems description for the scope areas identified within the engagement letter
• Obtain approval from business for documented system descriptions
• To review the system established to ensure compliance with those policies, plans, procedures, laws, regulations and contracts which could have a significant impact on operations and reports
• Completion of the Audit Checklists and overall maintenance of the Pentana Audit File (in line with Audit Methodology).
• Document risks and controls for the scope areas identified within the engagement letter
• Obtain approval from business for documented risks and controls
• Prepare test procedures for adequate controls
• Perform fieldwork testing
• Draft working papers in line with GIA methodology
• Provide feedback to Senior Auditor / Audit Management regarding progress on activities
• Advise Senior Auditor / Audit Management immediately of any problems experienced on audit sections
• Escalate cases where feedback is not received
• Produce finalised working papers and evidence for all components of work, as per standards set in the Audit Methodology
• Confirm errors / control weaknesses identified with business prior to drafting observations
• Draft observations for confirmed errors / weakness and rate observations
• Format first draft of report prior to review by the Senior Internal Auditor / Audit Management
• Assist Senior Internal Auditor in ensuring that the management comments and agreed actions provided are appropriate
• Update Audit Software with all required information and sign off working papers
• Clear Audit Management / Senior Internal Auditor review / coaching notes (sign off)
• Completion of mini appraisals for each audit performed within 2 weeks of final audit report being issued.
• Timely capturing of billable time, proactively managing output and productivity of 90%
• Share business related knowledge with team.
• Implement training and learnings within audit work, to ensure continued enhancement and quality.

Qualification:

The following qualifications are a requirement:

• National Diploma Internal Audit / B Degree or equivalent qualification (with Accountancy and / or Auditing as majors
• CIA or studying towards CIA

Experience

• 2+ years of experience - Essential
• Health Insurance experience - Advantageous

Internal Knowledge and experience

• Discovery Health Product knowledge (Scheme and benefit rules) – Advantageous
• Regulatory knowledge (Medical Schemes Act and Gap Cover {Short Term Insurance}) – Advantageous
• Pentana Audit Software – Advantageous
• Proficiency in MS Suite – Essential
• Excellent problem-solving abilities and / or wide internal network / business relations - Essential
   

Attributes

• Upholds ethics and values and demonstrates integrity
• Takes initiative and works under own direction with the ability to make quick, clear choices which may include tough choices or considered risks
• Shows respect for the views and contributions of others.
• Strong negotiating and influencing skills.
• Excellent communication skills. The candidate should speak fluently, have the ability to write in a well-structured and logical manner.
• Demonstrates an understanding of different organisational departments and functions

Competencies

• Proficiency in the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Work independently
• Adapts to changing circumstances.
• Handles criticism constrictively and learns from it.
• Microsoft efficient
• Ability to draft reports
• Analyse statistics