Job Opportunities at Shoprite Group of Companies

Purpose of the Job    
Value Proposition

• At Shoprite, you will be part of delivering integrated solutions across the Shoprite Group to some of the most recognized South Africa Retail brands and you’ll do it by working on best of breed technologies. We’re proud to be publicly recognized as a largest private sector employer in South Africa and leading employer in Africa. We focus on attracting, developing, and retaining a loyal and committed workforce, dedicated to the Group’s culture and organizational objectives. 

Role Purpose

• The purpose of the IT Service Designer Lead is to facilitate the establishment of an service design capability for the Shoprite Group’s Technology Department as well as guiding service owners with (i) their understanding of service design as a concept and discipline, and (ii) how best to design their own services so that they are appropriate (in terms of meeting desired requirements), sustainable and maintainable throughout their lifecycle.

Job Objectives    

• Establish an IT Service Design Capability within the Shoprite Group’s Technology Department.
• Formulate and implement a Service Design Framework in accordance with industry good practices including (CobIT and ITIL). The framework will include applicable principles, standards, rules, processes and related templates aimed at ensuring that service risks are appropriately identified and catered for when services are designed.
• Educate and communicate with stakeholders concerning what service design is, the value of service design and how to design services in compliance with the Service Design Framework.
• Support service owners in the design of their services in compliance with the Service Design Framework.
• Review and improve the Service Design Framework over time.
• Be the champion of the IT Service Design Capability within the organisation.
• Ensure that service design-related risks are identified and appropriately treated and reported.
• Report on the delivery of services of the IT Service Design Capability.

Qualifications    

• National Diploma or Degree in information technology or related field - (essential)
• Technology certifications related to information technology good practices. This may include CobIT, ITIL v4 (foundation Level) and/or other relevant industry-recognised certification which demonstrates a comprehensive understanding of what information technology is, how an information technology organisation should operate in accordance with good practices, how to design information technology services for success, etc  – (essential)

Experience    

• +6 years’ experience in an information technology-related role which demonstrates experience and advanced knowledge of designing processes, services and/or solutions (essential)
• Strong and influential relationship management experience with stakeholders, colleaguesand users in pursuit of quality, value-adding service delivering - (essential)
• Strong proficiency on O365 – (essential).

Knowledge and Skills    

• Highly analytical with problem solving skills - examines and integrates multiple sources of data and other information to systematically understand complexities relating to the function and make sound judgement; applies experience and expert knowledge to manage complex situations and identifying opportunities.
• A strong communicator including both written and verbal communication skills. Communicates effectively to a variety of audiences; converts complex concepts into simple, well-articulated messages.
• A strong negotiator - Effectively explores alternatives and positions to reach agreements and solutions, making a strong personal impact on others to gain the support, acceptance and commitment of all parties.
• Strong technical orientation with the ability to translate functional requirements into technical requirements. Is curious and adaptable and able to quickly apply new insights and learnings.
• Creative - Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services.
• Independent, motivated self-started, with a can-do attitude. Good energy to drive and deliver on priorities.
• Customer-focused and understands customers and how best to serve them; committed to providing high-quality customer service and ensuring customer needs and expectations are met. 
• Planning and organising – Able to timeously and efficiently prioritise and execute multiple and competing demands in a fast-paced environment. Identifies urgent and important tasks / priorities to ensure delivery. 
• Results-driven and quality focused – Efficiently executes tasks and priorities, setting stretch goals for self, while remaining focused and working tenaciously towards meeting and exceeding expectations within quality standards. Strongcommitment to quality and delivering a thorough approach to work.
• Team player and collaborative partner – Builds strong relationships with stakeholders while working collaboratively across work teams and projects.Open, honest and direct, comfortable giving and receiving constructive feedback. Thinks and acts independently as well as collaboratively.  
• Ability to work in a high-volume, high-pressured environment and deliver high productivity, organising, prioritising, and reordering workload in a rapidly changing and fast-moving environment.

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Purpose of the Job    

• To assist the DevOps Practice Manager in the DevSecOps Discipline with DevOps best practices, training, coaching, pipeline implementation, roadmap and the roll-out of DevOps standards and toolchain used by IT development and operation teams.
• This includes the creation and maintenance of both continuous integration, continuous deployment and release patterns using scripting languages to create templates for use by team for all type of deployments and technologies used.
• Together with the DevOps Practice Manager, the DevOps Engineer will form the core of our DevSecOps discipline. This small team will help to implement and mature DevSecOps tool chains across the SDLC Delivery and Deployment teams, provide consulting and coaching to teams on DevSecOps, assist with implementing and maturing DevSecOps tool chains, provide training on DevSecOps Tool chain technologies and processes, and establish and rollout DevSecOps standards and best practices.

Job Objectives    

• Implement, maintain and support DevSecOps best practices, development standards and Software Development Lifecycle tools (SDLC). 
• Provide occasional assistanceto IT Operation DevOps Engineers with incidence management and root cause analysis on DevOps implementations.
• Assist the DevOps Practice Manager with updating and maintaining existing DevSecOps training material, the DevOps SharePoint site and the creation of new DevOps training material and DevOps documentation.
• Assist with internal training on DevSecOpstechnologies, tools and DevOps fundamentals, including mentoring and coaching of developers, QA engineers, security teams and the various IT operations teams.
• Provide occasional assistanceto IT Operation DevOps Engineers with incidence management and root cause analysis on DevOps implementations.

Qualifications    

• Grade 12
• Bachelor’s Degree in Computer Science or Diploma in Software Engineering or equivalent
• Industry Certification: MicrosoftAZ-400 (DevOps) Certification
• Industry Certification: Any AWS or Azure Certification

Experience    

• 4+ years Experience in IT, IT operations and/or software development environment (Essential)
• 3-4 years of Extensive Experience using Azure DevOps for DevSecOps pipeline orchestrations (Essential)
• 5 years of Solid working experience with SDLC Tools (Essential)
• 3-5 years of Experience managing development activities and proficiency in applying the SDLC and DevOps principles (Essential)
• 3-5 years of Experience with Atlassian Stack (Jira, Bitbucket) (Essential)

Knowledge and Skills    

• 3-5 years of Good Understanding and Working knowledge of a collection SDLC tools (Essential) 
• Understanding of the Information Technology Infrastructure Library (ITIL) principles (Desirable)
• 3-5 years of Understanding of SDLC methodologies; Agile; Waterfall; DevOps (Essential)
• 3-5 years of Understanding of SDLC stages and best practices (Desirable)

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Purpose of the Job    

• The purpose of Senior Organisational Design Specialist role is to design, develop, execute, and monitor organisation design and job architecture related solutions and services for the Shoprite Group to ensure a sound job architecture process is followed to maintain a hierarchy of jobs which provides a foundation for compensation structures within the organisation.

Employee Centric Delivery

•  Designing and maintaining the methodology for the organisational design and job architecture.
•  Developing quarterly Job Architecture reports as and when required.
•  Developing and maintaining job architecture including levels of authority and job families.
•  Delivering organisational design through business consulting and benchmarking processes.
•  Providing oversight and guidance on new job profiling methodology and library in accordance with internal policies and procedures.
•  Partnering with Reward Solutions on the job evaluation policies and procedures.
•  Maintaining the rules for the organisational structure creation (including span of control in different functional areas).
•  Conducting workforce analyses and capacity modelling for business.
•  Conducting organisational design operating model reviews in accordance with policies and procedures.
•  Partnering with Reward Solutions to provide support for business case formulation for operating model reviews.
•  Partnering with business in the development of implementation plans with required stakeholders.
•  Coordinating changes relating to the organisational structure during the design process.
•  Designing and maintaining systems and processes that support organisational design (i.e., job profiling, organisational structure etc.).
•  Providing input into REMCOM meetings and packs as well as Job/sub–Family Forums.
•  Managing engagement with Senior Management within the broader business and the HR team to drive Organisational Design and Job Architecture concepts and initiatives. People (Self, Team & Organisational)
•  Aligning participation to deliver relevant organisational design services to the business.
•  Participating in the enablement of an innovative, agile and employee-centric culture where employees are supported, empowered and valued within the Organisational Effectiveness Team.
•  Participating in the enablement of an employee-centric culture within the Organisational
• Effectiveness (OE) team to ensure that employees are supported mentally, physically and emotionally.
•  Participating in the enablement of a culture of open and transparent communication within the OE team.

Financial, Reporting & BI

•  Monitoring of OE costs whilst ensuring service delivery to the Shoprite Group.
•  Collection and use of OE data and business intelligence to transform the delivery of benefits services and solutions.

Governance & Compliance

•  Ensuring compliance with organisational and legislative governance frameworks, legislation and standards.
•  Adhering to governance structures, policies, processes, frameworks applicable to the role.
•  Ensuring data management processes adhere to continually changing privacy and legal compliance requirements.

Future-Fit

•  Participating in the integration and effective flow of work with other solution areas and business.
•  Identifying relevant technology requirements for the OE team and ensuring optimal utilisation thereof.
•  Identifying opportunities for continuous improvement in the OE function and related processes, to ensure ongoing process efficiency. 

Qualifications    

•  Masters degree in Organisational Psychology - (highly beneficial)

Experience    

• +4 years relevant years’ experience in a senior Organisational Design service, support role or equivalent, with a proven track record delivering organisational design interventions, and knowledge of trending best practices relating to: - (essential)
•  Job Architecture
•  Operating Model Design
•  Organisational Restructure
•  Role Profiling
•  Competency Practice Integration
•  Strategic Workforce Planning
• Solid management consulting experience of 4-5 years and knowledge of Organisational Design frameworks, policies, procedures, and guidelines - (essential).

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Purpose of the Job    
Value Proposition

• At Shoprite, you will be part of delivering IT integrated solutions across the Shoprite Group to some of the most recognized South Africa Retail brands and you will do it by working on best of breed technologies. We are proud to be publicly recognised as a largest private sector employer in South Africa and leading employer in Africa. We focus on attracting, developing, and retaining a loyal and committed workforce, dedicated to the Group’s culture and organisational objectives.

Role Purpose

• The purpose of the Business Analyst III role is to strategize and facilitate effective and competitive business processes by eliciting, analysing, validating, and documenting business organisational and/or operational requirements, providing cost-benefit analysis, suitable alternatives and recommendations. The role conducts market analyses, analysing both product lines and the overall profitability of the business while developing and monitoring data quality metrics, ensuring business data and reporting needs are met. The role also provides technical leadership on the improvement of quality, standards, and processes by ensuring that efficient and cost-effective business solutions and processes are in place to address current to long term (>1 year) business needs/requirements. Business decisions in this space will come to fruition within 1-3 years. This role plays an instrumental role across business and delivery teams to ensure that solutions are delivered according to the business requirements considering cost, user and organization benefit. The nature of projects in this role are generally across domains, high profile and complex in nature demanding expert business, process and technology perspectives and recommendations.

Job Objectives    

Information Seeking and Analysis

•  Understand, analyse and identify areas for improvement in the current business environment and across other shared process/system business environments.
•  Operate confidently within and make contributions where appropriate to business strategy, current trends and developments in the retail industry.
•  Operate confidently within the multiple domains, integrated systems and operational processes and make relevant connections across domains. Consider the enterprise wide solutions and impacts. Handle new domains with the same confidence as familiar domains.
•  Operate confidently within multiple current and potential integrated systems and E2E business processes.
•  Analyse, understand and take a new perspective on customers (Internal and external) and multiple domain impacts through the use of user journeys, research and/or spending time in the various operational areas.
•  Collaborate with user stakeholders in the identification and documentation of user requirements.
•  Assess and document the business implication of user requirements to the business process involved.
•  Propose and document process improvements where appropriate and provide alternatives / options.
•  Assess risks, costs and potential benefits of alternative business process designs.
•  Define business rules and guide the implementation of these rules in the development of the various application systems.
• Leadership, Facilitation and Influencing
•  Taking ownership to provide knowledge within specific area and identify possible improvement within the team. This includes interviews, presentations and workshop facilitations with both business & IT.
•  Works closely with Architects, Designers and Business stakeholders to evaluate suggested solutions.
•  Advise on alternatives presented by the technical designers and providing recommendations regarding the business design.
•  Lead others to advance objectives of the organisation.
•  Influencing stakeholders (within IT and Business) to consider solutions which will work best for the business.
•  Persuade stakeholders to change practises and consider other alternatives
•  Coaching and mentoring for the BA I and BA II in BA tools and processes and delivery.
• Communication, Building and Maintaining Relationships
•  To build and maintain a trust relationship with business users and IT stakeholders by ensuring solutions are delivered as promised and providing the necessary support and making recommendations.
•  Liaising with business stakeholders, IT disciplines and the delivery teams.
•  Collaborating with all disciplines and benchmarking value adding solutions.
•  Evaluate and improve solution assessment and validation.
•  Eliciting and analysing cultural, business and organisational constraints effecting options for change.
•  Continuously support the business environment and provide recommendations for improvement
•  Thinking partner and ambassador for the business.
•  Lead multiple stakeholders across several departments.
•  Able to manage vendor relationships where projects involve third parties
• Organising, multitasking and time Management
•  Strong commitment to organisational objectives and ensuring high quality delivery on work
•  Ensuring costs are monitored and users and the organisation benefit

Qualifications    

• Degree or Diploma in Information Technology or a related field – (essential).
•  Business Analysis certification at Advanced level (ECBA, CCBA), FTI certification or similar – (desired).

Experience    

• +6 years’ experience in a Business Analyst role with a strong technical background, proven track record of successful delivery in a BA environment and extensive experience working within all aspects of the Software Development Life Cycle (SDLC) – (essential).
• 5 years experience in SAP Pricing/ Masterdata
• Strong IT and process modelling skills – (essential).
• Strong understanding of agile development, servers, databases and networking – (essential).
• Exposure to SAP and relevant modules (per functional areas) – (preferred).
• Good business acumen along with strong business understanding of the broader retail industry – (desired).

Knowledge and Skills    
Knowledge and Application

•  Operate at an Expert level in terms of methods used to analyse and benchmark business cases, which will align with the business strategies of the organisation (including feasibility and business benefits).
•  Research and identify opportunities to improve the business' offering and add value to our customers through the solutions we provide.
•  Drive / shape input into the scope of solution and ensure understanding of scope by business user.
•  Deploy appropriate techniques to elicit and analyse business problems and translate them into business needs.
•  Assess technical solutions and business processes against business requirements.
•  Lead in the mapping out of data conversion and reporting requirements.
•  Drive the change management barriers impacting User Acceptance Testing.
•  Produce fit-for-purpose specification documents for business requirements and processes using appropriate tools, while following the guidelines and standards for analysis artefacts.
•  Solve & mitigate project risks.
•  Liaise with other project areas to co-ordinate interdependencies and resolve issues
•  Actively lead and guide in the development of the BA practice within the organisation.
•  Act as an SME in CoPs to learn from the community and share knowledge and expertise with the community.
•  Lead and guide to improving ways of work for the BA community, with specific focus on how to improve alignment, output, driving and influencing standards and quality