Job Opportunities at Hollywoodbets

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Team Leader (Mobile). Do you think you have what it takes to be our newest Purple Star?
• The purpose of this role is to support the operations of the Mobile Department, on projects directed at maximizing Company profits and increasing the customer base through marketing campaigns.

With Hollywoodbets, You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Minimum of 1-year sales/marketing/promotional
• A valid driver’s
• Willingness to do shift and weekend

A Bonus To Have:

• Have a minimum of 1-year driving
• Relevant Diploma/Degree.

What You Will Do For The Brand:

• Work closely with Area Managers to meet promotional
• Facilitating promotional activities and drive FICA
• Develop and launch new promotions to Mobile Clerks at branches, outlets, and in the
• Jointly plan marketing campaigns with Area
• Measure effectiveness of
• Provide ongoing training to Mobile
• Identify interest and understand customer needs and
• Manage staffing and performance of Mobile Clerk.
• Growth, branding, and roll out of distributor
• Ensure new Mobile team members have been trained to understand betting types, betting processes, mobile betting and Coordinate training.
• Visiting outlets as per call
• Daily, weekly, and monthly
• Provide day-to-day operational support to the Area
• Any other related duties that might be required.

What You Will Bring To The Team:

• Excellent communication and interpersonal
• Exceptional Leadership
• Impressive planning, organizational and time management
• Good knowledge of Marketing Management and Impressive presentation and facilitation
• Excellent knowledge of operating systems, Mobile TUV, Betting
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving
• Good report writing skills (Verbal and written).

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Mobile Clerk. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for assisting with and supporting the management of our product sites across South Africa and other international regions. Day-to-day functions will include the implementation of strategic marketing initiatives driving growth across slots, casino, and other related products.

With Hollywoodbets, You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

 

A Bonus To Have:

• 6 Months to 1- year of sales experience.

What You’ll Do For The Brand:

• Adherence to the Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations.
• Assist clients with account and betting queries.
• Reaching daily and monthly mobile sales targets, TUV targets, and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods, and services to persuade punters to purchase products or use services. Conducting user-specific training where required.
• Drive mobile marketing campaigns at the branch to increase sales.
• Promote the mobile brand. Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
• Registering of new customer accounts.  Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted.
• Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure that cash-ups are done in accordance with cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
• Print out vouchers as verification of clock-in times and submit them to Store Manager for sign-off.
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Might be required to move between branches and stores as per operational needs.
   

What You’ll Bring To The Team:

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types, and TUV (top-up voucher) distribution.
• Strong systems and sales knowledge

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for X16 Continuous Improvement Officers. Do you think you have what it takes to be our newest Purple Star?
• The successful candidates will be responsible to monitor daily operational activities and to report any deviations from standard operating procedures. The ideal candidates will need to aid in the achievement of business objectives through operational surveillance.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

 
You Bring:

• 2 -3 years’ experience within the Retail Operations environment.
• Valid driver’s license – with 2 years full time driving experience.
• Computer literate.
• Able to work day and night shifts.

 A Bonus To Have:

• Completed or studying towards a related certificate/ diploma or degree.

 What You’ll Do For The Brand:

Observe if cash safety procedures are being followed, this includes but is not limited to:

• Safe Opening.
• Safe Closing.
• Admin door locked.
• Float issuing.
• Cash Transfers.
• Bank Prep and dropping.
• Cash in Transit.

 Monitor and report on irregularities relating to:

• Negligent storage or handling of cash.
• If security procedures are being followed. E.g. Searching, Opening and Closing Security Procedures.
• Report late opening and late closing of branches.
• Cleanliness and appearance of Branch/Support Centre's.
• Unauthorized mobile phone users while on an active shift.
• Verify Patron Head Counts.
• Marketing promotions on site.
• Visible Health and Safety deviations.
• Internal Audit and Compliance Audits being conducted.
• Fixtures, fittings, furniture or equipment that is broken which requires maintenance or repairs.
• Inefficiencies in customer service at branch and contract centre levels e.g. No floor walks done by Team Leader, no interactions with clients, long queues, frustrated clients etc.
• Unproductive congregation of Team Members or abuse of time while on active duty.
• Bad rostering of Team Members e.g. Ratio between Clerks and Patrons or ratio between Team members and productivity observed.
• Team members who arrive late for their shift or leave early before shift end.
• Team Members not in proper uniform.
• Team members using company property for personal use.
   

Operations:

• Assist Support Departments across the entire business with any Investigative matters that require the viewing of CCTV Surveillance footage.
• Assist Area or Regional Managers with any Investigative matters that require the viewing of CCTV Surveillance footage.
• Assist with any betting related queries which requires the viewing of CCTV Surveillance footage.
• Observe and report any suspicious or unusual behaving Patrons/Team members.
• Report any unauthorized persons in restricted areas such as behind the counters, out of bound areas or in the admin/cash office.
• Observe terminals logged on with cash while unattended.
• Identify and report facial recognition cameras that are out of focus or requires maintenance/repairs.
• Assisting the operational team in resolution of findings through interaction with the Operations Manager, Ops Support Team, Regional Managers and other department heads.
• Playing a key role within task teams from time to time to resolve incidents or facilitate lasting solutions.
• Assistance with the review of operational policies and procedures based on findings in the role.
• Reviewing clerk productivity and branch profitability and stakes reporting to ensure prioritization of focus areas and review effects of resolutions implemented.
• Project management of findings through to resolution implementation with the operational team.
• Ensuring the function remains one of continuous improvement focus and working with the Risk Manager to ensure the difference in accountability of the Continuous Improvement role versus the Surveillance Team role is always clearly defined.
• Ensure the department is sufficiently staffed to carry out the agreed level of surveillance review across the retail network as defined by the Operations Manager.
   

Other focus areas:

• From time to time the business will require similar reviews of other business functions across Team Support, iBranch, BSC, Events, Non-Gaming and Star Zone functions.
• Non-retail focus areas will require the candidate to report to the top manager within each business unit on all findings and resolutions.
   

What You’ll Bring To The Team:

• Demonstrates ability to pay attention to detail.
• Excellent communication and interpersonal skills.
• Demonstrate high energy, enthusiasm and motivation in execution of work.
• Follows through and delivers results despite obstacles. Admits to errors and takes corrective action to avoid repetition. Approaches own work with dedication and high sense of responsibility.
• Demonstrates an exceptional level of quality standard.

go to method of application »

Job Description

• Hollywoodbets has an exciting opportunity available for a Team Leader to be based at our Alberton Branch, in Gauteng. The purpose of this role is to assist with managing the branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.

Advantageous:

• 6 months within the Gaming or Betting industry.
• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.
   

Key responsibilities:

Branch growth

• To ensure achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).
   

Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team members are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims;
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.

 
Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the areas.

 
Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).
   

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.
   

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.
   

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is managed with the guidance from Branch Manager and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.
   

Guest service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
   

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the Branch has LPMs, responsible for management thereof.
• If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.
   

Skills:

• Good communication and Interpersonal skills.
• Excellent planning, organisational and time management skills.
• Strong attention to detail and the ability to show initiative at all times.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Junior Digital Media Buyer. Do you think you have what it takes to be our newest Purple Star?
• The Junior Digital Media Buyer must have a passion for the digital media industry, enjoy working in a team and will be appointed the responsibility of managing media buying aspects for the company. The successful candidate will be required to plan media buying campaigns, manage digital media buying platforms and report to relevant stakeholders. The role also involves optimizing advertising campaigns for the company and building relationships with the respective external suppliers as well as staying up to date with the newest trends and different media platforms.

 

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Digital Marketing experience.
• Account management experience.
   

A Bonus To Have:

• Diploma or Degree qualification in Marketing or in a related field.
• Media Buying (online) experience.
• Experience in google analytics.
• Programmatic advertising experience such as DV360.
   

What You’ll Do For The Brand:

Junior Digital Media Buyer Duties:        

• Plan media buying campaigns for multiple markets.
• Book digital media across websites, app’s and suitable ad networks.
• Optimise advertising campaigns based off performance.
• Update necessary campaign budgets upon review.
• Keep up to date with the newest trends and different media platforms.
• Report to management and key stakeholders on the performance of campaigns.
• Source and implement campaign artwork for the various external digital placements.
• Implement campaign tracking links.
• Work together with the compliance team to get digital campaign agreements in place.
• Campaign performance monitoring and reporting on a weekly basis.
• Assist with running of campaigns on self-service programmatic platforms.
• Join in campaign performance meetings to build direct relationships with external service providers.
• Identify and implement new potential digital external opportunities.
• Ensure contracts are renewed accordingly.
• Ensure payment for campaigns are submitted timeously are actioned and admin tasks executed.
• Implement strategies to ensure acquisition and brand awareness of clients.
   

People:

• Clear communicator.
• Ready to be accountable.
• Have a keen eye for detail.
• Proven multi-tasking record.
• Stress-tolerant and great at shifting priorities as demands change.
• Analytical thinker
• Comply with company policy and values.
• A team player with exceptional organizational and technical skills.
• Excellent time management skills and the ability to cope with many projects at any given time.
• Open-minded and willing to make changes swiftly.
• High attention to detail.
• Possess the confidence to explain and sell ideas to colleagues.
• Strong personality.
• Enthusiastic and a passion for what you do.
• Natural leadership ability with proven track record.
   

Compliance, Risk, and Quality:

• Comply with company policies and procedures.
• Ensure insertion orders are reviewed and signed off on.
• Ensure contractual T’s & C’s are reviewed and approved.
• Ensure budgets are implemented across campaigns accordingly.
• Ensure artwork for time sensitive competitions or promotions are posted and removed on time.
• Ensure reporting is accurate and legible.
• Ensure logical saving of all contract, artwork roll outs, campaigns, approvals etc.
   

Growth and New Markets/Products:

• Maintain technical knowledge as well as builds new relationships by attending workshops and seminars.
• Keep abreast with competitor activity, market innovation, market trends, and customer trends.
• Ensure measures are put in place and steps are taken to achieve the short term, medium term, and long-term goals.
• Product innovation, new service offerings to customers.
• Source new customers.
   

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines.
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines.

go to method of application »

Job Description

• Hollywoodbets has an exciting opportunity available for a Team Leader (Mobile) within Vaal, Gauteng. This role is to support the operations of the Mobile Department, on projects directed at maximizing Company profits, increasing customer base through marketing campaigns.

Minimum requirements:

• Minimum of 1-year sales/marketing/promotional
• Held a valid driver’s
• Willingness to do shift and weekend

Advantageous:

• Have a minimum of 1-year driving
• Relevant Diploma/Degree.

Responsibilities:

• Work closely with Area Managers to meet promotional
• Facilitating promotional activities and drive FICA
• Develop and launch new promotions to Mobile Clerks at branches, outlets and in the
• Jointly plan marketing campaigns with Area
• Measure effectiveness of
• Provide ongoing training to Mobile
• Identify interest and understand customer needs and
• Manage staffing and performance of Mobile Clerk.
• Growth, branding and roll out of distributor
• Ensure new Mobile team members have been trained to understand betting types, betting processes, mobile betting and Coordinate training.
• Visiting outlets as per call
• Daily, weekly and monthly
• Provide day to day operational support to Area
• Any other related duties that might be required.

Skills and competencies:

• Excellent communication and interpersonal
• Exceptional Leadership
• Impressive planning, organizational and time management
• Good knowledge of Marketing Management and Impressive presentation and facilitation
• Excellent knowledge of operating systems, Mobile TUV, Betting
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving
• Good report writing skills (Verbal and written)

go to method of application »

Job Description

• Hollywoodbets has an exciting opportunity for a Transformation Officer (Senior) to be based at Umhlanga, Durban. The position will be responsible for providing comprehensive B-BBEE support to the Hollywood Group and its related entities and subsidiaries

 

Minimum requirements:

• Completed relevant degree with Accounting.
• Valid driver’s license.
• Experience within the B-BBEE field – 2 yrs. Minimum.
• Understanding of new B-BBEE codes and B-BBEE verification process.
• Competent in MS Office, more specifically Excel.
• Project management.
   

Responsibilities:

• Proactively communicate and collaborate with the departments to achieve set B-BBEE goals.
• Documenting and analyzing the required information and data to produce for reports.
• Calculate preliminary scorecard reports to show results for the entities for approval.
• Collect & maintain data base for valid B-BBEE certificates for all entities including the Non-Gambling.
• Assist in gathering information from all relevant parties for annual B-BBEE verification.
• Assist with the annual B-BBEE accreditation process.
• Maintain and keep records of B-BBEE statutory codes and procedures.
• Work with CSI coordinators/ Area and Regional Managers in planning and executing Socio Economic Development (SED) programmes required by the business.
• Work with CSI coordinators/ Area and Regional Managers in planning and executing Enterprise and Supplier Development (ESD) programmes required by the business.
• Ensure compliance and that targets are met for SED & ESD programmes as required by the business.
• Ensure SED and ESD programmes are done and completed within the time frame stipulated.
• Responsible for the WFG and BET (all NGE) CSI & ESD programmes making sure they are implemented timeously.
• Present plans based on research, cost, considering ideas and strategies for the NGE CSI & ESD programmes.
• Ensure NGE team members participate in all CSI efforts.
• Perform adhoc tasks that might be required.
   

Skills and competencies:

• Good communication, and planning and reporting skills.
• Ability to pay attention to detail, and problem solve.
• Ability to take accountability.
• Demonstrate strong focus on delivering required results.
• Understanding main business drivers in order to impact on decision making.
• Demonstrate an understanding of financial management.
• Developing and maintaining professional business associations at all levels.
• Demonstrate strong time management skills.
   

go to method of application »

Job Description

• Hollywoodbets has an exciting opportunity available for a Team Leader to be based at our Brakpan Branch, in Gauteng. The purpose of this role is to assist with managing the branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.

Advantageous

• 6 months within the Gaming or Betting industry.
• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.

Key responsibilities:

Branch growth

 

• To ensure achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).

Cash administration

 

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team members are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims;
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

 

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.
   

Security management

 

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the areas.

Branch appearance

 

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).

Compliance

 

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.
   

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.
   

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is managed with the guidance from Branch Manager and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times. 

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the Branch has LPMs, responsible for management thereof.
• If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

Skills:

• Good communication and Interpersonal skills.
• Excellent planning, organisational and time management skills.
• Strong attention to detail and the ability to show initiative at all times.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.