Job Opportunities at eThekwini Municipality

Job Purpose    

• To provide comprehensive customer care and revenue collection services to all eThekwini Municipality customers and patrons of the Service Centre.

Key Responsibility Areas    

• Process and conduct all municipal account operations.
• Contribute to service excellence initiatives.
• Provide information on access.
• Process all applicable administrative requirements.
• Initiate corrective measures and safeguard the municipality against potential revenue losses.
• Process requests for funds and/or adjustments to customer accounts.
• Disseminate information on ancillary products.
• Amend customer information details.
• Negotiate mutually acceptable payment arrangements.
• Support with training of new staff.
• Process all payments and bank all revenue collected.
• Receipt and acknowledge electronic payments.
• Administer payments for various specialized municipal service.
• Administer the issuing of tender documents.

Essential Requirements    

• An appropriate level of secondary education.
• 6 Months relevant experience.
• Computer Literacy.

Preferred Requirements    

• Matric/Grade 12.
• 12 Months relevant experience.

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Job Purpose    

• Control and coordinate, under the direction of the Head: Expenditure, the operation of the system of financial and accounting control of the following clusters: Health Safety and Social Services, Sustainable Development, City Enterprises, Corporate Human Resources, Treasury, Governance and Office of the City Manager.

Key Responsibility Areas    

• Provide a financial advisory service to the Deputy City Managers / Heads of the respective clusters
• Co-ordinate and control the preparation of the Operating and Capital budget
• Manage and control the financial statements, asset register inputs, reconciliations and external audit requirements
• Co-ordinate and control preparation of financial and management reports for the respective
• Heads of the various departments and the Deputy City Manager - Treasurer
• Monitor operating and capital expenditure
• Vetting of all reports prior to their placement on the agenda
• Co-ordinate and control the preparation of tariff review reports
• To submit monthly progress reports to the Head Expenditure
• Makes suggestions to the Head Expenditure re-appropriate amendments to and/or scrapping of bylaws etc.
• Manage and Control staff
• Plan the departments activities
• Monitor and review performance with the department
• Undertake feasibility studies as required by the Head Expenditure and Heads of line departments
• Control and undertake special projects of an ad-hoc or permanent nature where required
• Represent the Head Expenditure at standing committee and cluster / department meetings as required
• Deal with ad-hoc issues that arise which fall within the terms of reference of the department and related assignments
• Ensure that the city complies with the requirements of MFMA, Supply Chain Policy and other related legislation with regards to its purchasing and service delivery process

Essential Requirements    

• B Comm Honours in Accounting (CTA) (NQF Level 8) and registration as CA (SA).
• Must be in possession of National Treasury MFMA minimum competency qualification (NQF6) OR Must obtain a National Treasury MFMA minimum competency qualification (NQF6) within 18 months of date of appointment.
• Valid motor vehicle driving license.
• 7 years relevant accounting and administration experience at a management level of which 2 years must be at senior management level.

Preferred Requirements    

• MBA/Post graduate qualification (NQF Level 9).
• 8 years relevant accounting and administration experience at a management level of which 3 years must be at senior management level.

Special Conditions:
COMPETENCIES

• Accounting - Establishes appropriate accounting systems for the organisation and ensures that the rules of GRAP and other good accounting practices are adhered to.
• Procurement - Manages the procurement process according to prevailing legislation, norms and standards.
• Budgeting - Establishes and manages credible budgets within legislative, political and administrative mandates.
• Financial Management - Drives optimisation of financial management of the municipality through use of standard operating procedures.
• Organisational Awareness - The ability to understand the key drivers in the sector and the municipality and to apply this understanding to meet the service delivery objectives and challenges.
• Planning and organising - The ability to plan activities within specific timeframes and then to execute the activities according to plan.
• Interpersonal Relationships - The ability to establish and maintain productive relationships with people within and outside of the municipality.
• Service Delivery Orientation - The ability to explore and implement new ways of delivering services that contribute to the improvement of municipal processes in order to achieve municipal goals.
• Action and Outcome Orientation - The display of high work ethic in setting and achieving challenging goals, meeting deadlines and keeping promises. it manifests itself in one's ability to stay focused on task, to be energetic, persistent and reliable.
• Cognitive Ability - The ability to gather information, analyses issues and deal with complexity and ambiguity. Shows long-term thinking, follows through in a logical manner, aware of consequences and implications. Is able to see the "Bigger Picture".
• Impact and Influence - The ability to inspire a positive attitude in others and be able to influence others effectively.
• Direction Setting - The ability to create a clear sense of common purpose and vision for others with a view to obtaining buy-in and commitment to the goals.

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Job Purpose    

• To execute proper and correct administration and control over operation and revenue billing services rendered by the municipality.

Key Responsibility Areas    

• Provides a prompt service for all customer in relation to revenue related queries on services provided by the Municipality.
• Provides relevant revenue related information on various services provided/ offered by the Municipality.
• Performs Administration functions to maintain a high standard of customer service.
• Processes all applicable administrative requirements for registration of new and/or existing Municipal customers.
• Processes all applicable administrative requirements for termination of existing municipal customers.
• Administrates all name change requests.
• Attends to all valuation roll changes and property registration enquiries.
• Contributes in policy cahnges and initiatives aimed at maintaining high standards and improving customer service.
• Adheres to contact centre culture and utilises technology to ensure effective, efficient and prompt customer service.
• Assists consumers to register / create profiles on the eServices.

Essential Requirements    

• Matric/Grade 12.
• 12 Months relevant experience.
• Computer Literacy.

Preferred Requirements    

• Matric/Grade 12 and relevant certificate accredited by SAQA
• 18 Months relevant experience.