Job Opportunities at DSV

Qualification(s):

• Supply Chain & Logistics Diploma/Degree or Industrial Engineering Diploma/Degree - Advantage

Computer Skills:

• Warehouse Management Systems experience – Essential
• Experience as a CMMS Key User will be an advantage
• EWM - system experience e.g. SAP

Job-related Requirements:

• Minimum of 2 years’ experience in logistics environment
• 40 Hours (Shifts & Overtime)
• Operations: Min (2 – 3) experience in Inbound & Outbound logistics, Warehouse Processes, Part supply through Sequencing. Abilities to investigate and close out inventory stock variances, caused through incorrect system transactions, Bill of Material, etc
• Supervisory Management: Minimum of 3-5 years’ experience in supervising or leading a team in a warehouse operations environment including performance management, absence management, identifying development requirements, ensuring accountability and DSV values are upheld.
• Compliance: 1-2 years’ experience in compliance management - Advantageous 
• Commercial: 1-2 years’ experience in managing service delivery to client as per SLA, understanding of KPI’s, as well as standards and compliance thereof - Advantageous 
• Problem Solving: Knowledge of effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures.
• Communication: Must be able to communicate effectively (written and verbal) to manage and meet both internal and external customer expectations.
• Stress and Conflict Management: Candidate must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure;
• Must be able to work extended hours and weekend.
• Must have reliable transport.
• Must be able to work independently.
• Must have a high attention to detail.
• Must be an organized individual who is results orientated.

ADDED ADVANTAGES FOR THIS ROLE:

• Knowledge of various continuous improvement methodologies (Lean, Six Sigma, Theory of Constraints)
• CMMS, Movis, SKS, SAP
• Project Management skills

MAIN PURPOSE OF THE ROLE :

• This position aims to ensure contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives.
• This role will be managing a team of between 50 -100 employees.
• The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures. Ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various areas of the operation.
• Support and actively participate in development services and solutions to complement DSV’s offering to the Automotive industry.

DUTIES & RESPONSIBILITIES:

Operations:

•     Accountability and leadership on all aspects of the operations in Gauteng. 
•     Meeting of all customer SLAs.
•     Compliance of sites to DSV standards:
  •       SHERQ – achieve minimum requirements
  •        Implement and maintain Quality Management System at all sites
•     Assist in unlocking synergies within operations to improve competitiveness of solution
•     Assist in driving synergies with other DSV business units, where possible, to improve operational performance
•     Ensure implementation and daily adherence of full site compliance for Safety, Quality and Delivery, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Safety Authority requirements 

Client Relationships: 

•     Ensuring client’s needs and expectations are consistently met within scope of the SLA.

Commercial / Financial:

•     Claims investigation in order to understand claim details per incident to report internally 

Operational Performance: 

•     Actively managing daily operational performance to consistently achieve performance metric targets 
•     Delivering on client and internal continuous improvement requirements and driving a Lean culture
•     Internal stakeholder communication management ensure agreed to meetings, conference calls and forums are planned and conducted internally as agreed to by all stakeholders, this is an ongoing requirement.
•     Customer dissatisfaction process analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.

Client Expectations:

•     Assist in achieving and explaining monthly KPI dashboard results and reporting, root cause analysis and corrective action implementation and tracking.

Launch Activities:

•     Ensure operational readiness to support programs (this includes the full scope of this role’s responsibility)

OTHER DUTIES

•     Any other functions which the Branch Manager may require in terms of your area of scope of responsibility

SUPERVISORY RESPONSIBILITIES 

•     Develop and motivate direct team.
•     Ensure direct reports have a job description.
•     Ensure training and development is in place to close skills gaps and to develop team.
•     Ensure headcount and resources are in line with budget.
•     Ensure operational and individual behaviour is aligned to DSV Policies & Procedures.
•     Ensure relevant information is cascaded to subordinates.
•     Ensure direct reports are accountable for their outputs.

People Management: 

•     Firm and consistent approach to ongoing performance measurement and management of team.
•     Firm and consistent management of team in line with DSV Values, Policies and Procedures, NBCRFLI Main    Agreement, BCEA and LRA. 
•     Ensure effective resourcing in all departments to deliver the expected services.
•     Resolution of all IR issues in conjunction with HRM & IR Specialist timeously.
•     Coaching and mentoring of team to achieve client objectives.
•     IDP and succession plans in place for all critical roles.
•     Drive training interventions to close skills gaps in operation

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Qualification(s):

• Matric
• Diploma in Operation or Supply Chain Management will be an advantage, but not required

Computer Skills:

• WMS skills & knowledge
• CMMS

Job-related Requirements:

•     Proven track record in product logistics environment
•     Minimum of 3-5 years’ experience in Leading a team on an assembly line in an Automotive environment. 
•     Sound knowledge of IR principles and ensuring adherence.
•     Operations: Extensive knowledge and hands on skill related to Inbound & Outbound logistics, Warehouse Processes, Part supply through Autocall, Sequecning, Milkrun & Kitting. Abilities to investigate and close out inventory stock variances, caused through incorrect system transactions, Bill of Material, etc.
•     Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures;
•     Supervision: Must be able to do all supervisory functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably;
•     Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;
•     Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements;
•     Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure;
•     Commercial: Must have effective commercial acumen and experience to manage Client and Supplier Contracts, SLA’s and Risk;
•     HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes advanced knowledge of Industrial Relations and Processes;

ADDED ADVANTAGES FOR THIS ROLE:

• Good people and leadership skills
• Work towards achieving objectives and goals on a personal level and team level.
• Must be able to work under pressure
• Must have good time management skills

MAIN PURPOSE OF THE ROLE :

• This position aims to ensure contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives. Supervising a team of 45 to 60 employees.
• The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures. Ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various areas of the operation.
• Support and actively participate in development services and solutions to complement DSV’s offering to the Automotive industry.

DUTIES & RESPONSIBILITIES:

A. MAINTAIN COMMUNICATIONS: To enhance a 2-way communication process within the team. 

•  Communicate information obtained from the Operations Manager.
•  Keep Operations Manager informed on problems or concerns 
•  Communicate the goals/objectives to the team members 
•  Communicate defects to other teams/sections (feedback on quality, 
•  safety, etc.) 
•  Maintain high morale through continuous communications 
•  Solicit input from team members 
• Maintain high morale and team spirit through continuous coaching 

B. SUGGESTIONS: Encourage and solicit suggestions that the team members can do on their own. 

•  Encourage team members to submit improvement proposals 

C. TRAINING: To enable personal growth by organizing training for all team members. 

• Master all jobs in the team to relieve, train and assist the team members using the JIT method 
•  Train the team members to become multi-skilled workers according to the flexibility chart 
• Record and maintain the flexibility chart of the team 
•  Give job instruction training to all newcomers in the team

D. ATTENDANCE: To create an environment where attendance is seen as essential for the team performance. 

• Cover all absenteeism whenever needed in team.
• Inform Operations Manager if absentee coverage cannot be resolved within the team 
• Motivate team members for attendance 

E. PERFORMANCE SUPPORT: To create a positive and constructive climate by coaching and supporting the team members. 

• Monitor performance of team members, coach/retrain where necessary 
•  Assist in eliminating problem operations and bottlenecks 
• Be aware of health conditions of team members 
• Give positive feedback on performance issues to team members 
• Give input to the Branch Manager with regard to performance evaluations

 F. TEAM MEETINGS: To enhance a 2-way communication process within the team. 

•  Prepare the agenda of the meeting and solicit input from Operations Manager and team members 
•  Conduct the meeting 
•  Inform the Operations Manager about the outcome of the meeting 
•  Follow-up on items discussed during the meeting 

G. JOB ROTATION: To create flexibility and personal growth by organizing job rotation. 

•  Ensure that the job rotation amongst team members balances ergonomically challenging jobs with those that are physically less 
•  Train team members in order to gain flexibility for job rotation 
•  Maintain a record of rotation
   

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MAIN PURPOSE OF THE ROLE

• The main purpose of this role is to sign new business for the ELS branch and meet monthly and annual new business targets set.
• To record all client meetings on company CRM.
• To meet KPI’s as set by business.

JOB-RELATED REQUIREMENTS

• Recommended of_1_years’ experience in the supply chain environment.
• Or 2 – 3 years’ experience in a Sales and Marketing environment in transport or Logistics roll.
• Matric essential, additional sales qualifications would be an advantage
• Fluent in English (both written and verbal)
• Experience in prospecting for new business & managing a qualified new business pipeline
• Experience in achieving new business targets set
• Good Presentation skills

ADDITIONAL COMPUTER SKILLS

• Excel Pivot tables(advantage) and Excel reporting tools.
• MS Office (Outlook, Word, PowerPoint etc) - advanced. 

ADDED ADVANTAGES FOR THIS ROLE

• Basic understanding of industry supply chains
• Strong administrative skills with high attention to detail
• Strong new business development skills
• Previous sales experience

DUTIES & RESPONSIBILITIES

• Prospect for new business and develop a qualified pipeline of leads and convert to actual billing.
• Ensure that sustainable clients are brought on board.
• Represent the DSV brand
• Analysis of sales related information and ability to translate the information to show benefits to client and company
• Report to Regional Sales Manager
• Maintaining client contractual data
• Competitor and industry analysis
• Assist in tender / proposal production and delivery thereof
• Ensuring that required call rates are met as part of your KPI’s
• Updating our CRM system on a daily and weekly basis.
• Ensure that required deadlines are met.
• Managing clients’ DSO’s
• To be well-presented and well spoken.
• Professional; organized and target driven.
• Respectful, good problem-solving skills and client centric.

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Qualification(s):

• Industrial Engineering or Supply Chain Management degree (Advantageous)

Computer Skills:

• MS Visio, 
• MS Project, 
• AutoCAD
• WMS advanced experience (SAP) – will be essential requirement

Job-related Requirements:

• 5+ years experience in logistics environment, 3+years in management positions
• People management skills including leadership, performance management, IR, people motivation and people development;
• Communication & conflict management skills to successfully deal with all levels, age groups and cultures of people – both internal and external. Ability to manage people in a unionized environment successfully;
• Commercial & financial skills: Financial acumen and experience in adherence to budget, contract management and service level agreements;
• Problem solving skills to identify potential problems and put the necessary in place to resolve the problem. Important to be pro-active not re-active
• Business development experience:  The ability to identify extension business and new business opportunities.  The ability to engage with the client and design and sell a solution that best meets the requirements of the client and our business.  
• Multi-functional role:  The ability to work in a complex environment across multi service segments internally and aligning the service delivery across the clients’ extremely diverse environment.

ADDED ADVANTAGES FOR THIS ROLE:

•     Negotiation skills & relationship management – client and / or supplier
•     Sound knowledge of operational process
•     Operational experience and the ability to work independently
•     Strong project management background
•     Knowledge of ERP/WMS/Systems Integration will be beneficial.

MAIN PURPOSE OF THE ROLE:

• This service aims to ensure efficiency and contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives.
• The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures and also have to ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various operations.
• Support and actively participate in development services and solutions to complement DSV’s offering to the Automotive Industry.

DUTIES & RESPONSIBILITIES:

Ford Silverton Operations:

•     Full accountability and leadership on all aspects of the Automotive operations in Slverton,
•     Accountable for all initiatives being implemented across these operations, including potential new client take-on
•     Meeting of all customer SLAs
•     Compliance of sites to DSV standards:
  •     SHERQ – achieve minimum requirements
  •     Implement and maintain Quality Management System at all sites
•     Retain and grow business in Automotive
•     Unlock synergies within operations to improve competitiveness of solution to prospective clients

Client Relationships: 

•     Ensuring client’s needs and expectations are consistently met within scope of the SLA.
•     Client interaction and issue resolution to ensure client satisfaction

Commercial / Financial:

•     Thorough understanding and application of contract and service level agreement to achieve account stability and profitability
•     Ensure accurate and timeous monthly invoicing and on time payment by client (debtors days)
•     Responsible for GL and Accounting queries.
•     Claims resolution, investigate and understand claim details per incident, report internally and negotiate and process compensation when valid

Operational Performance: 

•     Actively managing daily operational performance to consistently achieve performance metric targets 
•     Delivering on client and internal CIP requirements and driving lean culture
•     Internal stakeholder communication management, ensure agreed to meetings, conference calls and forums are planned and conducted internal as agreed to by all stakeholders, this is an ongoing requirement.
•     Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.

People Management: 

•     Firm and consistent approach to ongoing performance measurement and management of team 
•     Resolution of all IR issues in conjunction with HRM
•     Coaching and mentoring of team to achieve client objectives.
•     IDP and succession plans in place 
•     Drive training interventions to close skills gaps in operations

Client Expectations:

•     Monthly KPI dashboard consolidation and reporting, root cause analysis and corrective action implementation and tracking 

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Minimum Requirements

• Grade 12
• Tertiary qualification in Logistics, Supply Chain, Industrial Engineering an advantage.
• Experience in industry with in-depth experience in all job-related requirements listed below.
• Intermediate computer literacy level in MS Word, PowerPoint and Outlook 
• Advance knowledge Relevant Planning Management software/apps
• Highly proficient in Excel for data management and reporting

Job Related Requirements

•  1 - 2 years experience in expediting, planning, scheduling & balancing of workload
•  Experience in a warehousing environment
•  Intricate understanding of work balancing and capacity planning between multiple departments within an operation to find synergies to be able to achieve the highest output from a limited amount of resources
•  Sound and proven skills in Planning, Organizing, Directing, Controlling & Monitoring.
•  Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads.
•  Good interpersonal skills for client account management.
•  Very good analytical skills, and ability to think logically.

Added Advantages for the role

•  Warehouse experience & understanding  Expediting, Planning & Scheduling experience and systems exposure  The above criterial specific to Retail industry

Main purpose of the role

• This role will be responsible for the coordinating, planning and control of daily / weekly / monthly Retail Distribution Center:
•  Expediting, planning, scheduling & balancing of resources across various teams
•  Expediting, planning, scheduling & balancing of Warehouse, Transport, Inbound, Outbound and Exports orders across various customer requirements

Duties and Responsibilities

•  Understand the customer’s business
•  Understand the customer’s customer requirements
•  Develop a strong, trusting relationship with clients
•  Deep understanding of contractual SLAs & KPIs
•  Adherence to HSE compliance and responsibilities
•  Adherence to tasks not stipulated in job profile i.e. audit compliance, adhoc duties due to operational requirements.
•  Query management
•  Complete daily system checks to ensure all orders are planned and executed as per customer KPI’s
• Logistics coordinator / Planner:
•  Daily analysis of the outbound schedules and capacities, compare it to the available resources and create an optimal Warehouse, Transport, Inbound, Outbound and Exports execution plan to achieve the highest output for the facility
  •  Plan according to SLA
  •  Ensure available time to process specific lines and units to achieve required SLA
  •  Ensure execution of the load plan
  •  Communicate timeously and rectify deviation of the load plan
•  Have clear and consistent communication within and between relevant stakeholders to ensure all achievements and exceptions are managed pro-actively to ensure proper management of expectations
• o Must push back to relevant stakeholders when the targets are not achievable and create alternatives to the challenges to ensure best scenario is achieved
•  Job Rotation: Rotation amongst team members to create flexibility and personal growth.
•  Consistently reviewing data to identify areas of improvement to further improve te output of the operation, load plan and deliverables within the team

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MAIN PURPOSE OF THE ROLE 

• The Payroll Specialist is responsible for the full function paroll.

Tertiary Qualification(s)

• Finance / Payroll / Business Admin related

Computer Literacy Level  

• MS Word, Excel, PowerPoint  intermediate 

Additional Computer Skills 

• Sage People 300 (Payroll) including Employee Self Service  Essential
• Africa knowledge  Angola, Botswana, Mozambique, Zambia  Essential
• NBCRFLI Online system  Advantageous

Job Related Minimum Requirements:

• A minimum of 5 years experience in a payroll department, preferrably in a shared services environment. 
• A minimum payroll size of 1000+ headcount. 

Electives

• Portuguese Speaking ( advantageous)
• Payroll experience in Africa countries – Angola, Botswana, Mozambique, Zambia
• NBCRFLI

DUTIES & RESPONSIBILITIES 

•     Approve daily task on EC (Employee Central)
•     Export daily Delta report, check & process all changes on the report where applicable (Manual processing that is not included on the integration)
•     Full payroll processing of the following:
•     Terminations
•     New Employee
•     Contract renewals
•     Bank detail changes
•     Transfers
•     Promotions & Adhoc Increases
•     Fixed info changes  Names, addresses, tel numbers, cost centres etc.
•     Overtime
•     Adhoc Earnings & Deductions  Bonus, commissions, AOD etc.
•     Withdrawals
•     NBC Online updates  bank details, Increases, terminations, etc.
•     Attending to daily request & payroll queries (UI19's, Service certificates etc.
•     Checking of payrolls (Buddy System) & doing corrections
•     Monthly report printing – for checking and balancing
•     Checking of Variance report
•     Payment Request & GL
•     Printing and distributing of manual payslips
•     Processing of EFT for 2nd EFT run
•     Monthly EMP201 recons

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SUMMARY 

Manage all CLIENT transport movements by: 

• Monitoring all loads assigned to CSR Routes, assigning available vehicles and drivers to the route in VFT 
• Monitor real time Status Updated, either by Mobile App, GPS device and in absence of such update in VFT directly.  Using all the relevant systems and confidential information provided timeously within the customer’s SLA 
• Ensure the compliance with the CLIENT SLA by all suppliers, DSV and CLIENT plant 
• Communicate with RTM and DSV CLIENT plant Management on all exceptions 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Liaise directly with the Suppliers, Drivers, Customer RTMS to ensure TRIP adherence 
• Monitor individual trip movements to be executed as provided in the Fine Loads Screen 
• Assign appropriate driver and vehicle in VFT to the TRIP 
• Monitor assigned vehicle and driver on GPS tracking to ensure on time collection and delivery 
• Liaise with suppliers on delays at pickup and escalate to Management and CLIENT RTM 
• Report any vehicle breakdown or delays and take corrective action 
• Monitor drivers on assigned routes and report any delays and take corrective actions 
• Ensure that all loads status updated are updated within VFT within maximum of 15min from time of actual event 
• Update VFT with all relevant Supplier and CLIENT references on each load 
• Monitor updating of POD’s by Scanning team and ensure loads are completed 
• Ensure time of completion of trip times within Trip rate, and should trip Time be exceeded report prior day trips times vs plan for rate escalation 

OTHER DUTIES 

• Adhoc duties as and when required as per operations 

QUALIFICATIONS 

• Matric/ Grade 12 
• Tertiary qualification in Logistics, Communications or Administration (Advantage) 

COMPUTER SKILLS

• Intermediate Microsoft Office Package (Word, Excel, PowerPoint & Outlook) 
• Email (Outlook) and Internet practicality
• Vehicle tracking systems experience (added advantage)

REQUIRED EXPERIENCE:

• Excellent administration skills required 
• Ability to work in cross-functional teams 
• Previous experience within a contact centre and Client Services environment 
• Previous experience within the Logistics environment highly beneficial 
• Be able to work overtime and both day/and/night shifts 
• Excellent telephone etiquette 
• Ability to think pro-actively and under extreme pressure
• Fully profficient in the English language
• Experience in tracking and tracing vehicles (added advantage)