Job Opportunities at Discovery Limited

Key Purpose of the role

The key purpose of this role is to administer Group Risk policies and reassurance premiums, reconciling and administering the Vitality Member billed scheme, process annual reviews, pay commission, process Broker changes and to handle all queries relating to any of the above with external and internal clients.

Areas of responsibility may include but not limited to

• Process data comparison through the web to prepare reconciliation of premiums to ensure that the client is applying correct rates against internal billing.
• Ensure underwriting team is provided with accurate information from the data comparison to prepare their audits.
• Liaison with both internal and external clients to ensure resolution of client queries (TWT); as per SLA
• Responsible for entire billing process including monitor monthly billing, contributions allocation and sending statements
• Compare bank statement against scheme batch remits to ensure the accurate allocation of payments/premiums to correct schemes.  Issue credit control where necessary.
• Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies:

• Self-starter with a high attention to detail and be able to multi-task
• Good at follow through
• Exceptional ability to communicate written and orally
• Problem solving and solution focused
• Analytical – interpretation
• Building relationships
• Coping with pressure (deadlines)
• Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Outstanding customer service skills

Education and Experience

• Matric with Maths. 
• MS Office experience especially Excel (Vlook-up) and Compass.
• Group Life/Risk Insurance experience.
• 3 to 5 years working experience within a Group Life Administration environment

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About the role

The Discovery Group finance function is undergoing a reporting optimisation project in addition to the continuous assessing and improving of its overall functional and reporting activities to further strengthen its role as business partner to the Group. Within the Group, the Finance Business Improvement Specialist will interface between multiple business units, areas and teams that require integration of solutions or processes. The role will drive projects throughout their lifecycle and may include management of solutions or processes rolled-out as well as post roll-out monitoring. The Finance Business Improvement Specialist must be technical with the ability to understand basic process and reporting development principles including change and project management.

Areas of responsibility may include but not limited to

• Working with process owners and Group finance function stakeholders to identify and prioritise
• opportunities for optimisation to ensure alignment and efficiencies.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement,and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimisation strategies.
• Staying up-to-date on the latest process and IT advancements to automate systems.
• Documenting and communicating efforts then conducting meetings and presentations to share ideas and findings.
• Performing requirements and root cause analysis and ensuring solutions meet business needs and requirements.
• Effectively communicating insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Managing key stakeholders through the project lifecycle, monitoring solution delivery against business requirements and providing updates.
• Working closely with various areas of the business and serving as a liaison between stakeholders.
• Updating, implementing, and maintaining procedures.

The Finance Business Improvement Specialist must be able to demonstrate that they can:

• Assess the as-is position, identify gaps and control deficiencies, and identify the to-be
• requirements.
• Make recommendations for an options analysis and future design.
• Conduct an impact assessment, taking into account all stakeholders, to determine business change impact.
• Present findings and outcomes to stakeholders.
• Direct a process improvement project.
• Create training material (where required) to facilitate adoption of new system / process.
• Construct complex process, diagrams, standard operating procedures, and work instructions.
• Conflict management and resolution through effective stakeholder engagement.
• Offer support and guidance to junior business analysts.
• Identify and document project risks, issues, assumptions, and dependencies.
• Perform quality assurance of business analysis deliverables.
• Perform analysis at a strategic level and understand principles of business and enterprise
• Architecture

Competencies

• Experience in project delivery and management
• Attention to detail and quality control
• Broad base of capabilities
• Ability to analyse and identify solutions to problems
• Experience in implementing finance function-related solutions

Education and Experience

• Matric (Essential)
• Bachelor’s degree in statistics, mathematics, information technology, actuarial science etc.
• A minimum of 2-3years’ experience in generating reports and dashboards
• A minimum of 2-3 years’ data analysis experience
• Experience in the insurance or finance industry will be an added advantage.