Job Opportunities at Discovery Limited

Key Purpose of the role

• Selling the Estate Preserver and collecting information for drafting of wills. Building relationships with Financial Advisors and identifying additional opportunities for the Financial Advisors. Offering superior client service and technical knowledge.

Areas of responsibility may include but not limited to

• Gathering accurate information for the drafting of Wills
• Issuing of quotations
• Ensuring all compliance is complied with
• Liaising with internal departments on processing issues
• Follow-up and tracking of business submitted
• Developing and maintaining Advisor relationships
• Communicating effectively with the Advisor and Identifying opportunities
• Building relationships with internal departments to ensure superior service is offered to clients
• Participating in proactive sales and marketing initiatives

Personal Attributes and skills

• Assertiveness
• Self-confidence
• Honest and ethical
• Resilience
• Perseverance
• Able to manage stress and stressful situations
• Results driven
• Self -Disciplined
• Able to influence and negotiate
• Persuasiveness
• Build strong relationships
• Use own initiative
• Decisiveness
• Time Management
• Ability to meet Deadlines timeously
• Ability to report back with accurate and concise feedback
• Ability to communicate effectively
• Ability to understand the client’s needs effectively
• Attention to detail

Qualifications and Experience

• Minimum: 2 years of sales experience
• NQF5 in Wealth Management
• RE5
• Sound knowledge of the Insurance Industry (Advantageous)
• Broker consulting experience in an insurance company or investment house (Advantageous)
• Knowledge of MS Office Suite

Other

• Own insured transport, cell phone and valid driver’s license
• Willingness to undertake business travel across Gauteng
• Ability to conduct meetings online (Zoom / Microsoft Teams)

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Key Purpose:

• This position requires the successful candidate to be able to make clinical decisions linked to the assessment of non-disclosure, in addition lead policy changes, protocol enhancements, applying appropriate clinical and medicine-based knowledge and experience in determining material non-disclosure.

Key Outputs:

The successful applicant will be responsible for but not limited to the following job functions:

• Lead policy enhancements for the NDC environment 
• Dealing with escalations and managing doctor to doctor calls
• Managing the appeals process and dealing with the members appeals directly 
• Provide clinical support to the Underwriting, Non-disclosure and Informa teams, as well as other business areas
• Provide steer and make decisions on complex cases
• Participating in key clinical forums internally and externally
• Preparing of cases, case presentation, loading member remarks and exceptions
• Coaching with clinical intervention 
• Clinical case studies – cases related to symptom and diagnosis 
• Writing protocols with support from CAS and other clinical environments 
• Communication of decisions to the relevant parties
• Review of clinical evidence on a case-by-case basis
• Identify operational gaps and initiate improvement strategies
• Maintenance of database of decisions made
• Identifying high-cost conditions where we find non-disclosure  
• Representing teams in forums; BCR, Risk Exco, Underwriting Steercom, Clinical Review
• Keeping abreast with legislative and industry changes and how it affects your business unit
• Identification of new trends in Medical Industry, and engagement with relevant clinical stakeholders
• Constant interaction and relationship building with external health care providers
• Provide support to the Benefit Compliance Review team
• Provide support to the executive executive office team

Competencies and Personal Attributes:

• Resilience - the ability to respond to, and recover quickly from, difficulties in the workplace to ensure you’re always persevering with a ‘never give up’ attitude." Perseveres through adversity and recovering quickly from setbacks.
• Adapts to changing circumstances - accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. Shows respect and sensitivity towards cultural and religious differences. Deals with ambiguity, making positive use of the opportunities it presents.
• Works productively in a high-pressure environment - keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.
• Analyses numerical data, verbal data and all other sources of information - breaks information into component parts, patterns and relationships. Probes for further information or greater understanding of a problem. Makes rational judgments from the available information and analysis. Produces workable solutions to a range of problems. Demonstrates an understanding of how one issue may be a part of a much larger system. 
• Deciding and Initiating Action - makes prompt, clear decisions, which may involve tough choices or considered risks. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity
• Following Instructions and Procedures - appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Keeps to schedules. Arrives punctually for work and meetings. Demonstrates commitment to the organization. Complies with legal obligations and safety requirements of the role. 
• Presenting and Communicating Information - speaks clearly and fluently. Expresses opinions, information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility. 
• Delivering Results and meeting customer expectations - focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Consistently achieves project goals. 
• Problem Solving - uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Adapts to changing circumstances - accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. Shows respect and sensitivity towards cultural and religious differences. Deals with ambiguity, making positive use of the opportunities it presents.
• Works productively in a high-pressure environment - keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.
• Accepts and tackles demanding goals with enthusiasm - works hard and puts in longer hours when it is necessary. Identifies development strategies needed to achieve career goals and makes use of developmental or training opportunities. Seeks progression to roles of increased responsibility and influence

Skills:

• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. 
• Priority Setting: Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. 
• Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise. 
• Interpersonally Savvy: Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
• Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers. 
• Dealing with Paradox: Can act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; can combine seeming opposites like being compassionately tough, stand up for self without trampling others, set strong but flexible standards; can act differently depending upon the situation; is seen as balanced despite the conflicting demands of the situation. 

Qualifications & Experience: 

The following are essential criteria for the position

Qualified Medical Doctor

• Full and Current HPCSA registration - Independent Practice
• Minimum of two years experience in a Private hospital or clinic 
• Thorough knowledge of Medical Insurance Law
• Ability to communicate on a high, technical level (e.g. with actuaries).
• Knowledge of Managed Care Environment
• Sound knowledge of Prescribed Minimum Benefits
• Excellent written and verbal communication skills in English

Proficient with the following computer packages:

• Excellent Excel skills
• PowerPoint
• Outlook
• Knowledge of Discovery system such as paradigm and pinpoint

The following are advantageous criteria for the position

• Knowledge of Discovery Health Medical Scheme and In-House products

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Key Purpose

• The role of the query analyst is to support both internal and external stakeholders with queries around benefits. Also to liaise with key stakeholders and maintain their relationships. In addition, the administrator will be responsible for identifying trends and to report on them.

Areas of responsibility may include but not limited to

• Build analytics tools that utilise the data pipeline to provide actionable insights into operational efficiency and other key business performance metrics.
• Assemble large, complex data sets that meet functional or non-functional business requirements and align data architecture with business requirements.
•  Processes, cleanses, and verifies the integrity of data used for analysis.
• Liaise and collaborate with relevant stakeholders, providing support to the entire department for its data centric needs.
• Collaborate with subject matter experts to select the relevant sources of information and translates the business requirements into data mining/science outcomes.

Presents findings and observations to team for development of recommendations.

• Data management sets for:Electricity consumption via
• Municipality/Landlord
• Power meter data
• Solar power
• Generator data
• HVAC
• Water consumption:
• Water meters
• Grey and rainwater
• Other consumption:
• Diesel data
• Gas data (Egoli & LPG)
• Systems data

Personal Attributes and Skills

• Takes initiative and works under own direction
• Works productively in a high-pressure environment
• Relates well to people at all levels
• Expresses opinions, information and key points of an argument clearly
• Responds quickly to the needs of the client and to their reactions and feedback
• Writes in a well-structured and logical way
• Interpersonal skills
• Verbal & Written communication skills
• Resilience
• Attention to detail
• Time management skills
• Excellent problem-solving skills

Education and Experience

• 3 - 5 years working experience building and optimizing data sets. Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• 3 - 5 years strong analytic skills related to working with unstructured datasets.
• A successful history of manipulating, processing, and extracting value from large, disconnected datasets.
• PowerBI Development experience and development experience
• Knowledge of Microsoft Excel, Word and Outlook
• Proficient with the following computer packages:
• Ms Excel skills
• PowerBI Development experience and development experience

The following are advantageous criteria for the position

• Degree in Information Studies or Information Technology
• knowledge of Power Apps and Power Automate.
• Microsoft Excel / Word / Outlook at an advanced level

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Key Purpose

To create brand and communication solutions that enable business to meet their objectives by:

• Driving and defining the implementation of digital brand and communication strategies and solutions.
• Interfacing with senior businesspeople to define and co-ordinate brand or communication strategies.
• Understanding the impact of that strategy across business.
• Understanding reporting and implementing insights to further drive business objectives.

Areas of responsibility may include but not limited to

• Drive a digital marketing acquisition strategy, including creative and content solutions for upper funnel and performance marketing, using targeted propositions for different segments, and Discovery audiences
• Creation of seamless client and lead generation journeys
• Deliver integrated marketing campaigns to drive awareness, consideration and interest across all platforms
• Unpack complex business needs and to provide creative solutions considering all stakeholders
• To create integrated solutions which are consistent across all brands/ businesses and communities and which meet best practice principles
• To ensure that solutions are in line with Discovery marketing model
• Understanding digital reporting and how to implement insights to refine business strategies
• Develop people through coaching (as required)
• Manage a budget
• Build and maintain relationships with key business people, both at a strategic and operational level

Proactive

• Bringing ideas to business
• Doing feasibility studies and defining new ways of doing things
• Measure impact and drive corrective action
• Ensure effective implementation of plans
• Manage conflict

Reactive

• Responding to business needs

Competencies

Knowledge

• South African banking industry and segments
• Understanding of different Discovery audiences beneficial
• Various direct marketing channels required including digital marketing channels as well as a working knowledge of various media channels
• Digital creative/design and content development
• Digital reporting processes
• Discovery’s products and business processes beneficial
• Production processes (including time lines and costing)

Skill

• Convert technical information to audience appropriate communication
• Influence and persuade people to get things done
• Negotiate
• Present and sell your ideas
• Question processes, strategy and outputs
• Multi-task on multiple projects
• Leadership skills: Guide, develop and motivate others
• Make decisions
• Solve complex problems
• Build trusted relationships with stakeholders
• Manage conflict
• Manage trade offs
• Instil confidence in others
• Communicate well in English both in writing and verbally
• Analyse campaign effectiveness and suggest improvements
• Keep abreast of trends in campaigning across industries
• Develop multi-channel campaign plan and project manage implementation thereof
• Provide strategic and tactical feedback to Product teams on go-to-market feasibility and plans
• Understanding of creative lead generation sources
• Understand and measure ROI for campaign interventions
• Conceptualise creative campaigns to solve business problems

Attributes

• Empathetic
• Diplomatic
• People and relationship focused
• Sociable
• Team player
• Seen as a trusted advisor by clients
• Resilient
• Able to work calmly under pressure and provide answers and direction to others
• Flexible and adaptable
• Tenacious and persistent
• Dynamic and energetic
• Driven
• Confident
• Passionate
• Have initiative- being a self-starter
• Naturally inclined to work hard
• Action oriented (doer)
• Solution oriented
• Detail oriented
• Ability to think outside the box

Education and Experience

Qualifications

• Minimum 3-year undergraduate degree. Post graduate qualification in marketing is preferable.
• Minimum of 5 years’ experience in Marketing and Communication
• 3 to 5 years’ experience in Financial Services client acquisition
• Relevant industry experience (Financial Services)