Job Opportunities at DigiCert, Inc.

Job summary 

• We are in the market for Customer Experience Specialist (Dutch, Spanish or Portuguese Speaker) to join our team. As Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do 

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have 

• Fluent in Dutch, Spanish or Portuguese (written and verbal) and professional working proficiency in English (essential)
• 1+ year's experience in a customer service or similar role 
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications
   

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Job summary

• As a Senior Frontend Engineer you will play a pivotal role in designing, developing, and maintaining the frontend of our web applications. You will work closely with cross-functional teams to deliver high-quality, scalable, and reliable web applications that meet the evolving needs of our customers.

What you will do 

• Work closely with product managers, designers, and backend engineers to create user-friendly and visually appealing interfaces that enhance the overall user experience.
• Design, develop, test, and maintain software applications, ensuring they meet high-quality standards and performance benchmarks.
• Write clean, efficient, and maintainable code, in accordance with coding standards and best practices.
• Conduct code reviews to increase code quality, consistency, and alignment with the product design and architecture.
• Analyze, troubleshoot, and debug product defects and provide timely solutions to customer issues.
• Stay up-to-date on emerging technologies and industry trends to continuously improve software development processes and tools.
• Contribute to architectural decisions and help drive technical innovation within the team.

What you will have 

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• 5+ years of professional experience in a software development role, specifically in developing web UI applications.
• Proficient in core JavaScript, TypeScript, jQuery, HTML5, and CSS3.
• Proficient in React, Vue, and their associated libraries and frameworks.
• Experience consuming web service APIs and developing Single-Page Applications using React and Vue.
• Skilled in Node.js, Node libraries and familiar with NPM, Webpack, and Rollup build tools.
• Proficiency in containerization with Docker and expertise in container orchestration utilizing Kubernetes
• Experience with software development methodologies, such as Agile
• Exceptional problem-solving skills and the ability to analyze and address complex technical issues.
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Previous experience with cloud computing platforms (AWS, Azure, Google Cloud) is a plus.
• Strong knowledge of software engineering best practices in software design and front-end architecture.
• Experience building cloud native applications, services-based architecture, DevOps principles and continuous deployment.
• Application of secure coding practices and methodologies.
• A passion for unit testing and consistently delivering high-quality code.
   

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Job summary

• As Intermediate Full-Stack Engineer you will be responsible for maintenance and development of the DigiCert DNS Platform.

What you will do 

• Work in an Agile cross-functional team and providing feedback/estimates in stand-ups, design sessions, etc.
• Analyse, troubleshoot and debug product defects and provide timely solutions to customer issues by adopting a client-first approach.
• Write good quality code adhering to SOLID principles.
• Doing code reviews.
• Write documentation.
• Write good quality unit and integration tests ensuring code coverage.
• Willingness to change and adapt to your environment.

What you will have 

• 2+ years of Full-Stack development experience
• Tertiary qualification in Computer Science, Information Technology or equivalent practical experience (preferred)
• Essential technology stack experience
• Java, Spring, SpringBoot, Hibernate, Rest API, Microservices, Tomcat, Build Tools (Maven, Gradle, etc.)
• Advantageous technology experience
• JavaScript and React with TypeScript
• Golang
• Solid experience building and maintaining distributed systems
• Relational databases experience: PostgreSQL and MySQL
• Experience working with continuous integration (CI/CD), Jenkins
• Understanding of networking and security protocols e.g. PKI, DNS etc. (Advantageous)
• Effectively communicate, prioritize tasks, and manage time efficiently
• High performance individual who is persistent and self-motivated to accomplish tasks
• Detail-orientated, quick learner, and problem solver
• Strong interpersonal communication skills

Benefits  

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

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Job summary

• As Principal Software Engineer you will play a pivotal role in designing, developing, and maintaining the frontend of our web applications. You will work closely with cross-functional teams to deliver high-quality, scalable, and reliable web applications that meet the evolving needs of our customers.

What you will do 

• Collaborate in an Agile cross-functional team, providing feedback and estimates in stand-ups, design sessions and other ceremonies.
• Analyse, troubleshoot, and debug product defects; deliver timely solutions to customer issues with a client-centric approach.
• Write good quality code adhering to standards and design patterns.
• Doing code reviews and mentoring.
• Writing tests and documentation
• Willingness to change and adapt to your environment.
• Other duties as assigned.

What you will have 

• 8+ years of frontend development experience.
• A bachelor’s degree in Computer Science, Information Systems, Electrical Engineering, or a related field, or equivalent experience and training.
• Experience working with React, Typescript, and NodeJS
• Material UI (MUI) (advantageous)
• Testing tools like Jest or Mocha
• Experience working on Single-Page Application and integrating with REST endpoints.
• Experience in writing reusable components
• Experience using source and version control and working in an CI/CD environment
• Understanding of asynchronous request handling and partial page updates
• Passionate about software engineering best practices, coding quality and standards
• High performance individual who is persistent and self-motivated to accomplish tasks
• Detail-orientated, quick learner, and problem solver
• Strong interpersonal skills

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Job summary

What you will do 

• Drive Renewal Strategy – Develop and execute retention strategies as part of the customer success plan for accounts
• Proactively Build Relationships – Build and maintain relationships with key decision-makers and Customers to influence adoption and customer success
• Supporting Customers - Guide Customers and customers to support channels available as part of the value DigiCert provides
• Delivering Business Outcomes – Define business outcomes and orchestrate a success plans inclusive of customer priorities, milestones, risks and metrics
• Mitigating Risk and Churn – Interpret and act on usage information focusing on “at risk” customers to mitigate churn and identify value optimization opportunities
• Enabling Customers and Customers – Demonstrate and educate Customers and customers on relevant functionality and content resulting in increased adoption
• Delivering Insights - Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences
• Territory: US West-Coast

What you will have 

• 3+ years of experience managing full sales cycle (inside or field sales) at a digital security/software/technology company (strongly preferred)
• Proficiency in English (essential)
• Ability to effectively navigate objections and challenges toward a win-win outcome and renewal
• Experience in transactional sales; high velocity
• Excellent time management skills
• Strong ability to collaborate with internal operational and account management teams
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner
• Strong Presentation skills (both verbal & written) and interpersonal skills; ability to organize and execute a sales plan; ability to use
• A curious nature with a desire to learn and a competitive spirit
• Action-oriented mentality – loves to get things done!