Hot New Jobs at IIE MSA and IIE Varsity College

Key Performance Areas:

• Lecturing preparation
• Lecturing
• Marking
• Student support

Competencies Required:

• Communications skills
• Organisational skills
• Time management

 Minimum Education Requirements:

• ​ A Bachelor of Arts Honours or Bachelor of Social Science Honours in Criminology and/or Criminal Justice.

Minimum Experience Required: 

• Lecturing experience preferably two years lecturing experience in the discipline of Criminology.
• Work experience ideally in one or other field related to forensic criminology, research, criminology, forensic analysis, victim empowerment, and correctional services.

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Key Performance Areas:

• Lecturing preparation
• Lecturing
• Marking
• Student support

Competencies Required:

• Communications skills
• Organisational skills
• Time management

 Minimum Education Requirements:

• ​Bachelor of Arts Honours / Bachelor of Social Science Honours degree in Sociology.

Minimum Experience Required: 

• Lecturing experience in Sociology.
• Lecturers must be able to apply the theory to a relevant work environment.
• A practising sociologist in politics, rural or developmental sociology would be an advantage.

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Duties and Responsibilities:

• Assists in the payments office, accepting and receipting of payments (Card, Zapper, SnapScan). This would cover App Fees, Pre-Reg Fees and Tuition Fees and Ad-Hoc Fee payments (e.g.Supps, etc).
• When not busy at the cash office, to assist with finance walk-in queries at the reception area.
• Receipting of App Fees, Pre-Reg Fees and Tuition Fees in SIS. Using Pay U Reports and the daily bank statement as source documentation.
• Assist with following up on all outstanding documentation relating to Bursary Application.
• Assist with calling “Request Received – Ready for Finance Approval” students where payment is still outstanding.
• In SIS, it is mandatory to upload banking details for Account Payers that have selected the 10m payment plan. Temp to assist by validating the banking details uploaded by Account Payer to the details loaded in SIS in the Debit Order section and to record the same in the Debit Order Tracker, stored in Teams 2024 registration SCC to oversee this process and do random checks for any anomalies.
• Assists walk in students/account payers that need assistance with extract on of the “Bill of Costs” off the Institution website.
• Populate pro-forma manual invoices, using the Bill of Costs and Fee Calculators as supporting documentation. Pro-Forma invoices are checked and signed off by Head-Finance or Campus Head & emailed to the Account Payer/Sponsor/Student, by either the Head-Finance or Senior Credit Controller.
• Assists with basic IIE Assist tickets that is forwarded on from the SCC/HF.
• Ad-hoc duties as and when necessary.

Competencies Required:

• Good interpersonal and communication skills
• Computer proficiency (MS Word, MS Excel and MS Teams)
• Excellent time management skills
• Finance acumen
• Best suited to a friendly, organised and systematic person who has an eye for detail, works accurately and can handle pressure

Minimum Qualification Requirements:

• Matric or Certificate
• Diploma preferred

Minimum Work Experience Requirements:

• A minimum of 1-2 years relevant finance working experience.
• Must be computer literate (Word & Excel)

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Work Experience in one or more of the following Specialties:

• Lecturing of Supply Chain modules to the third-year level.
• ​Industry experience of at least 3 years.

Competencies Required:

• Technical Skills
• Effective classroom management skills

Minimum Education Requirements:

​Ideal:

• Honours in Supply Chain

Alternatively:

• Bachelor’s degree in supply chain management or a similarly related field (e.g. operations, supply chain, or logistic management) – with Supply Chain Management to the third-year level PLUS An MBA\MBL or a Postgraduate Diploma in Business or Education.

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Work Experience in one or more of the following Specialties:

• ​Lecturing experience in Statistics/Mathematics
• Work experience as a statistician (e.g. STATSSA)/in a business-related field
• Quantitative research with a strong emphasis on statistics.

Competencies Required:

• Technical Skills
• Effective classroom management skills

Minimum Education Requirements:

​Ideal:

• Honours degree in Statistics/Econometrics to a third-year level

 Alternatively:

• Bachelor's degree in Statistics/ Econometrics to the third-year level PLUS either an MBA or a postgraduate diploma in business or education
• Honours in one of the Business-related fields (e.g. economics, entrepreneurship, risk, supply chain, or project management) – with Statistics/ Econometrics to a third-year level

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Duties and Responsibilities 

Fulfilling Telesales Function 

• Makes initial telephonic contact with prospective students within 24 hours.
• Establish as to whether or not the student meets the entry requirements
• If the student does not meet the entry requirements, offer an alternative course.
• Acquires and capturing student's details for the database.
• Captures student's details on the database.
• Books consultations for the Student Advisors (Distance)
• Discusses the course(s) in detail.
• Manages the Lead to Application conversion rate as set out by the HSR.
• Responds to prospect / student queries and concerns.
• Advises students of the application and registration closing date.
• Completes confirmation calls / reschedule appointments.
• Completes SIMS records to track activity.

General Activities

• Assist the Head: Student Recruitment with any related admin / marketing tasks.
• Assisting the Student Advisors with post application tasks such as collecting payments and documentation.
• Capturing of database on SIMS.

Competencies required:

• High level of accuracy required in both typing and data capturing
• Well spoken over the telephone
• Excellent organisational and administration skills

Minimum Qualification requirements:

• Matric essential, relevant tertiary qualification is recommended however not essential.

Minimum Work Experience requirements:

• Minimum of 1-2 years Sales/ Admin/Marketing/Customer experience/ Telemarketing.

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Duties and Responsibilities:

Collections/Handover 

• Collections on outstanding accounts as per assigned aging. 
• Following protocol in line with Standard Operating Procedures when dealing with different aging buckets.
• Receiving inbound calls/ ensuring outbound quality call quota is reached daily/weekly/monthly.
• Meeting monthly collection targets and reducing portfolio risk.
• Ensure that all payment plans are adhered to.       
• Escalation and assistance of account related queries (Billing/statements/Payments)
• Ensure all debit order returns are dealt with immediately and account payers are contacted to settle arrears and informed of rejection fee. 
• Ensure follow-ups are done on PTP's (Promise to pay) made on specific dates.
• Manage holds on all accounts (current to be removed/arrears to be added).
• Ensure suspensions/Handover list are sent to CSCC/NSCC first to be checked before sign-off. Prepare handover pack in accordance with check-list and send to CSCC/NSCC for approval and upload.
• E-mails/Letters on overdue accounts must be sent at the appropriate time and in accordance with aging bucket.
• Detailed notes to be inserted on Excalibur for each account monthly as per assigned Age. Relevant contact information and debit order details if applicable must be confirmed and updated.              

Administrations/Customer Service

• Prepare documents for adjustments/refunds/transfers/Bursaries/ payment plan changes for approval by Campus Senior Credit Controller/National Senior Credit Controller and action once approved.
• Accurate processing of unallocated payments.
• Work closely with the admissions team by preparing pro rata calculations on cancellations. 
• Credit balance investigations and updating status/notes on portal.
• Assisting with administration functions as and when required.
• Handle account payer/student queries or complaints and provide appropriate solutions and alternatives. 
• Assisting and dealing with queries via FreshDesk and walk-ins.
• Build sustainable relationships with internal and external stakeholders through open and interactive communication in-order to resolve outstanding account queries.
• Handle account payer/student queries or complaints and provide appropriate solutions and alternatives. 

Quality Management & Reporting                    

• This will include the evaluation of all other KPA (Key Performance Area).
• Items such as quality of work, deadlines met, and query handling will be checked.
• Quality of e-mails, calls and letters sent will also be evaluated.
• Quality of notes and information saved in Excalibur. 
• Reports and documents prepared and sent to CSCC/NSCC.

Competencies Required:

• Knowledge of Full Function Credit Control.
• Knowledge of Accounts Receivables/Debit Orders /Bank Statements.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments.
• Good Interpersonal skills/Customer Service driven.
• Analytical and Problem solving skills.
• Sound numerical skills.
• Best suited to a friendly, organised person who works accurately and is able to handle pressure.
• Honest, trustworthy and ethical
• Time management skills.
• Ability to produce basic reports using Microsoft Office.

Minimum Qualification Requirements:

• Minimum of Matric, Credit Management / Bookkeeping /Financial qualification advantageous.

Minimum Work Experience Requirements:

• Minimum of 2 years credit control experience.

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We are looking for suitably qualified candidates to join our talent pool of candidates to work during our registration period. These will be contract roles based in the following departments :

• Support Centre Agents
• Data Capturers
• Admin Assistant
• Admissions (Sales and Academic Ops)

Minimum Qualification Requirements:

• Minimum of a Matric Certificate 
• Degree will be advantageous 

Minimum Work Experience Requirements:

• 0-1 year work experience 
• Experience in Administration, Sales, Finance and Customer Relations will be preferable 

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Duties and Responsibilities:

Career Centre Marketing and Events

• Creates ongoing Career Centre awareness, through awareness campaigns, in-class visits, workshops, e-mails, sms's, WhatsApp groups and daily interaction with students.
• Ensures sufficient students and alumni have accessed and engaged with the Career Centre Platform by marketing the Career Centre Platform and the VC Career Centre App to students and Alumni.
• Uploads job opportunities onto the Career Centre Platform job directory.
• Upskills, leads and empowers the Career Centre Ambassador team to market the Career Centre and its platform to the student body.
• Co-ordinates and hosts career evenings / afternoon for final year students and alumni.
• Co-ordinates and hosts part-time work expo for current students.
• Co-ordinates and hosts career fair for students and alumni.
• Co-ordinates and hosts Career Centre client appreciation breakfast for clients.
• Co-ordinates and hosts Graduate Employment Workshop (GEW) and VC Alumni Connect Evening for Alumni.

Networking

• Establishes and maintains relations with all clients.
• Ensures and enables clear and open communication between the clients and the Career Centre.
• Conducts regular meetings with clients.
• Ensures compliance to the corporate identity at all times.
• Attends and participates in networking forums resulting in the increased awareness of quality graduates.
• Identifies businesses to partner with and actively seeks job opportunities that are in-line with the qualifications we offer.
• Markets the brand and demonstrates the value of recruiting through the Career Centre.

Recruitment of Students and Alumni

• Receives requests for students or graduates from clients.
• Sends a job specification to clients to complete.
• Uploads job opportunities onto the Career Centre Platform job directory to advertise the job on the campus in relation to the relevant target market.
• Receives and screens student's CVs.
• Obtains letters of recommendation from lecturers on suitable student candidates.
• Conducts one on one interviews with the potential students and sends CV's to clients.
• Submits Curriculum Vitae's (CV's) to clients.
• Tracks applications by following up with clients on placements made.

Alumni

• Extends similar career support to alumni allowing them to take advantage of professional networks.
• Offers alumni the opportunity to reconnect with fellow students through networking functions, workshops, and alumni reunions.
• Creates a platform for Alumni to give back to the brand and students either by providing graduate job opportunities, talks or providing mentorship to current students.
• Remains in contact with existing Alumni and track their success in industry.
• Ad hoc projects and duties as per National Career Centre Manager and Head: Student Experience.

Competencies required:

• Advanced computer literacy essential
• Excellent administration, planning and time keeping skills
• Customer service orientation, high levels of energy and self-motivation
• Highly effective communication and organisational skills
• Shown ability to manage work and self proactively
• Enjoy working, networking and building relationships with people
• Superior Presentation Skills
• Must be confident and outgoing
• Proven track record
• Must be approachable
• Creativity, innovation and passion for graduate recruitment

Minimum Qualification Requirements: 

• Relevant 3-year Diploma or Degree in Human Resources or a related field. 

Minimum Experience Requirements:

• Minimum of 3 years’ experience within recruitment, talent acquisition or training.

Special Requirement:

• Driver’s license and own reliable vehicle.

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Duties and Responsibilities:

New Student Admissions and Compliance

• Ensuring brands compliance with government regulations and accreditation standards related to student admissions and student records.
• Ensuring brands compliance with data privacy laws (i.e. POPIA) regarding the handling and dissemination of student information.
• Approval of international, conditional and other South African admissions as agreed with the IIE Office Of the Registrar (IIE OOR), including tracking and auditing of these admissions using relevant SIMS reports.
• Managing the tracking and follow up of all USAf & SAQA applications to ensure compliance to admissions requirements and conditional registration deadlines (in conjunction with campus student recruitment admissions teams).p
• Managing the tracking and follow up of international students' study visa submissions and ensuring accurate reporting to the OOR in order to meet the Department of Home Affairs (DHA) regulations (in conjunction with campus student recruitment admissions teams).
• Oversight and coordination of the de-registration process with campuses where students fail to submit the required documentation by the stipulated deadline.

Support of new student admissions process

• Policy and procedure review with the IIE Office of the Registrar.
• Developing and updating of The IIE Varsity College, IIE MSA & IIE-Vega admission procedure documents.
• Approval of all applicable admissions escalation queries and ensuring that the agreed upon turnaround times are adhered to between the sites & the OOR.
• Monitoring IIE qualifications on brand websites and communicating any errors or omissions to the relevant stakeholders for correction.

Training and campus support

• Training of student recruitment teams on admissions.
• Regular monitoring of campuses compliance to the admission policies and legislation.
• Coordination and oversight of annual campus new student registration audits.
• Supporting campuses with escalation queries throughout the sales cycle.

Competencies Required:

• Excellent communication skills, both verbal and written, including the ability to communicate to a range of audiences in a way that communication is clear, concise, specific and accurate and accessible to the target audience.
• Capacity to get others to follow by example and the ability to operate within matrix management and communication structures.
• High delivery ability, demonstrated capacity to organise own work and work against tight deadlines.
• Very strong attention to detail and accuracy.
• Proven ability to work constructively as part of a team, display initiative and work strategically and independently with limited supervision.
• Proven record of managing projects to a successful conclusion.
• Able to acquire new skills to keep up with new technologies and or new knowledge areas within relevant disciplines.

Minimum Qualification Requirements:

• Minimum of a National Senior Certificate (NQF Level 4) and/ OR Bachelors Degree (or equivalent NQF Level 7 qualification) plus minimum of 5 years experience in higher education admissions and administration.

Minimum Experience Requirements:

• 5 years experience in higher education admissions/administration and compliance.
• Experience in  international, conditional and other South African student admissions.

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We are looking for suitably qualified candidates to join our talent pool of candidates to work during our registration period. These will be contract roles based in the following departments :

• Support Centre Agents
• Data Capturers
• Admin Assistant
• Admissions (Sales and Academic Ops)

Minimum Qualification Requirements:

• Minimum of a Matric Certificate 
• Degree will be advantageous 

Minimum Work Experience Requirements:

• 0-1 year work experience 
• Experience in Administration, Sales, Finance and Customer Relations will be preferable 

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Duties and Responsibilities:

Student Application and Admission Administration

• Collaborates with the campus student retention team to generate student
• Follows up with the campus retention team for missing student information to finalise all student admissions-related queries.
• Evaluates retention of student admissions against the set admission criteria and communicates the appropriate outcomes. 
• Liaises with the campus student retention team during the admission evaluation process

Minimum Qualification Requirements:

• Minimum of a Matric Certificate 
• Degree will be advantageous 

Minimum Work Experience Requirements:

• 0-1 year work experience 
• Experience in Administration, Sales, Finance and Customer Relations will be preferable 

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Duties and Responsibilities:

• Calling leads to book interviews
• Call students to apply
• calling students to accept their offer letters 
• Calling approved students to register
• Calling students to follow up on documents
• Data capturing (leads, interviews, applications, interest cards schools, reports)
• Responsible for the "look and feel" of interview rooms and reception 

Competencies Required:

• Good interpersonal skills
• Must be methodical/systematic
• Experience in Word & Excel essential
• Excellent communication skills (verbal & written) and telephone manner
• Superior organisational and administrative skills
• Best suited to a service-oriented person
• Friendly, presentable, organised and can work under pressure
• High Initiative

Minimum Qualification Requirements:

• Matric or Certificate
• Diploma preferred

Minimum Work Experience Requirements:

• A minimum of 1-2 years relevant (Reception/Admin) working experience.
• Must be computer literate (Word & Excel)
• Previous finance experience will be advantageous

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Duties and Responsibilities:

Academic Leadership, Management & Campus Support

• Overall leadership and management of the School on campus.
• Manage the interface with the Head of School.
• Plan resource allocation for the academic operations of all programmes within the School on campus.
• Review academic results of all students within the School on campus and implement an appropriate teaching and learning strategy for "At risk" students and "At risk" modules.
• Manage academic counselling and support to students within the school on campus.
• Report on the academic performance of the School on the campus to Head: Academic, Campus Head and Head of School, and any other relevant national staff member.
• Drive the implementation of relevant teaching and learning initiatives within the School on campus.
• Support the development of new programmes for accreditation.
• Support development of academic material and assessments on programmes within the School by acting as developer, module leader, moderator or head of programme for the Central Academic Team (CAT).
• Performance management and development of permanent academic staff within the School on campus.
• Manage lecturer development in consultation with the Teaching and Learning specialist.
• Ensure representation of the school on the Programme Co-ordination Committee (PCC) calls.
• Discipline Module Support role.
• Support the Teaching & Learning Specialist in the management of the peer review process and the internal moderation model.
• Provide specialist support to the campus senior management team for all programmes within the School.
• Provide specialist support to the campus operations team responsible for the operation of all programmes within the School on campus.
• Lead the recruitment, selection, and appointment of the academic team of the School within the campus.
• Provide support to the campus marketing team with specialised knowledge of the programmes with the School.
• Manage the Development Task.
• Manage plagiarism offences and disciplinary procedures.
• Manage and oversee the school's role in National/campus initiatives, such as Summer School, Saturday School, Speed Week, RESTART, 6 Week Student Engagement Programme, Numeracy Tutorial Sessions, Elevate.
• Involvement in, and management of, academic support and administrative duties during the campus registration period.
• Supervision of students on Honours programmes (where applicable).
• Manage the student tracking process.
• Conduct Student consultations.

Industry, Professional Management & Building Partnerships

• Develop and maintain relationships with professional industry to support placement of students, bursaries and sponsorships and access to professional expertise.
• Facilitation of and involvement in professional and scholarly activities e.g. Conference Papers and Higher Degree Studies.
• Organise campus events for the School to promote professional industry relationships.
• Represent The Independent Institute of Education (The IIE) and The IIE's MSA at professional institutions, on external partner faculty boards and other relevant committees.

Lecturing

• Lecture up to 100 hours OR 2 modules per semester (including supervision). If engaged in approved formal research activity then you will be required to lecture 1 module per semester.

Research & Scholarship

• The incumbent is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards The IIE’s MSA achieving its annual research output targets.

Competencies Required:

• Leadership and management skills
• Professional/advanced communication skills
• Organisational and planning skills
• Proven computer literacy competence
• Tolerance for operating in a pressurised environment and industry
• Tangible evidence of participation in the planning and/or implementation of change management interventions
• Ability to analyse and interpret data
• Attention to detail and focus on quality
• Advanced teaching and learning expertise evidenced by a Teaching Portfolio

Minimum Qualification Requirements:

• A Masters (or near completion of one) or equivalent (NQF Level 9) in English, Psychology or Media and Communications.

Minimum Experience Requirements:

• Minimum of 5 years of Teaching and Learning experience (preferably in a teaching environment).
• Must have an understanding of the current regulatory framework and its impact on higher education and private colleges.
• Experience in a leadership position.
• Creativity, strong administrative capabilities and events planning would also be useful skills.

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Duties and Responsibilities:

• Checking qualification entrance criteria
• Responsible for issuing application offer letters
• Checking and approval of module selection
• Calling students for retention purposes
• Processing of academic credits
• Collection and uploading of documents after academic counselling
• Assisting with student registration in the registration room
• Providing online/telephonic support for student registration
• Ad hoc admin/registration assistance

Competencies Required:

• Good interpersonal skills
• Must be methodical/systematic
• Experience in Word & Excel essential
• Excellent communication skills (verbal & written) and telephone manner
• Superior organisational and administrative skills
• Best suited to a service-oriented person

Minimum Qualification Requirements:

• Matric or Certificate
• Diploma preferred

Minimum Work Experience Requirements:

• A minimum of 1-2 years relevant (Reception/Admin) working experience.
• Must be computer literate (Word & Excel)
• Previous finance experience will be advantageous

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Duties and Responsibilities:

• Works with the Senior Admissions Officer to determine the eligibility of the graduation cohort including late graduation.
• Verifies and updates the graduation tracker with student information for prospective graduates.
• Works with the Results centre to track supps and deans results for prospective graduates.
• Update the Graduation tracker for those with a 100% completion rate.
• To follow up on students who have outstanding documents.
• Thorough checks of transcripts are to be done, and any issues with transcripts are to be logged with IT Support.
• Keep track of the students who have business holds and who will not receive their certificates on the day of graduation.
• Assists in verifying student information on programme sign-off vs student identity document.
• Ensure all students not listed on any of the reports are logged with IT Support.

Ticketing Management

• Respond to graduation tickets received via Assist or face-to-face.

Reports and Other

• Complies with The Protection of Personal Information Act (POPIA) legislation relevant to the Admission Centre.
• Performs other ad hoc administrative and/or reporting duties as and when required.

Minimum Qualification Requirements:

• Minimum of a National Diploma/Advanced Certificate (NQF 6)
• Advanced Diploma or Degree (NQF 7) advantageous

Minimum Work Experience Requirements:

• 2 years administrative experience

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Duties and Responsibilities : 

Case Management and Legal Processes

• Interpreting laws, rules, and regulations
• Manage all matters from time of consultation until such time as matter is litigated, closed or referred to an Attorney or Advocate within the required standards of the profession
• Legal advice and guidance to clients
• Drafting of pleadings and correspondence
• Negotiating and drafting of various agreements and corporate documents
• Researching law and drafting legal opinions
• Managing of serving and filling through candidate attorneys
• Participating in the interview of witnesses
• Preparing cases for trial or alternate dispute resolution
• Undertaking the legal work to the highest professional and client care standards
• Co-ordinate legal training at the Clinic
• Analysing probable outcomes based on legal precedents
• Provide legal representation in matters within our jurisdiction
• Litigating in civil courts, tribunals, and arbitrations

Management and Administration of Clinics

• Maintaining the confidentiality of legal documents and client records
• Updating and managing case load of the IIE VC CLC in the region
• Update clients, stakeholders and attorneys on clients matters
• Play an active role in the development of policies and procedures of the Law Clinic
• Provide legal secretary/intern with instructions

Supervision and Student Engagement

• Supervising all law students in his/her care
• Managing the practical legal component of the Work Integrated Learning (WIL) module
• Managing the monitoring of and evaluation of student performance
• Train, supervise and guide candidate legal practitioners
• Provide individual mentoring for and coaching of legal practitioners and candidate attorneys
• Monitor and evaluate the quality of work performed by the 4th year IIE LLB students in their WIL module

Collaboration and Community Engagement

• Maintaining a professional and harmonious relationship with a wide range of stakeholders in the legal industry including NGO’s, Court personnel, law firms, potential donor funders, Legal Aid and other public interest initiatives.
• Facilitating Community and Attorney workshops
• Engaging with the different courts to hold Advice Desks

Competencies:

• Excellent English language, communication and writing skills
• Strong Analytical skills
• Computer literacy
• Conflict resolution skills. A high level of disciplinary expertise.
• Research Skills
• Excellent drafting, writing and editing skills
• Attention to detail
• Time Management Skills
• Ability to work in a pressurized work environment
• Problem-solving skills
• Ethical
• A demonstrable commitment to and interest in public interest law and social justice
• Active listening skills

Special Requirements 

• Candidate must be able to organise outreach and other community engagement initiatives on the last Saturday morning of each month.
• Be able to monitor and assess performance of yourself, other individuals or organisations to make improvement or take corrective action

Minimum Education Requirements:

• Completed LLB degree at NQF level 8. LLM at NQF level 9 will be advantageous. 
• Must be admitted as an attorney of the High Court with 10 years’ experience as an admitted attorney and right of appearance in the High Court.

Minimum Work Experience: 

• 10 years post admission experience with 5 years general legal practice and 5 years management experience. 
• Admitted Attorney on the Practising Roll
• Previous Magistrates and High Court litigation experience , civil litigation and family law will be advantageous. 
• Proficiency in additional languages will be an added advantage