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Computacenter is Europe’s leading independent provider of IT infrastructure services. We can advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our customers’ businesses sharper by removing cost, c...
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Description:
We are looking for an experienced Talent Acquisition Manager to help our company find and retain excellent employees. You will be entrusted with an ongoing quest to discover talent, build a strong employment brand and ensure great relationships with both candidates and employees. To excel as Talent Acquisition Manager, we expect you to be experienced in full cycle recruiting and employment branding. You should have a sharp eye for talented people and a steady commitment to help them find success in our company.
Responsibilities:
- Determine current staffing needs and produce forecasts
- Develop talent acquisition strategies and hiring plans
- Lead employment branding initiatives
- Perform sourcing to fill open positions and anticipate future needs
- Plan and conduct recruitment and selection processes (interviews, screening calls etc.)
- Take steps to ensure positive candidate experience
- Assist in employee retention and development
- Supervise recruiting personnel
- Organize and/or attend career fairs, assessment centers or other events
- Use metrics to create reports and identify areas of improvement
Requirements and skills:
- Minimum of 5 years’ Proven experience as talent acquisition manager
- Experience in full-cycle recruiting, sourcing and employment branding
- Understanding of all selection methods and techniques
- Proficient in the use of social media and job boards
- Willingness to understand the duties and competencies of different roles
- Working knowledge of Applicant Tracking Systems (ATS) and databases
- Excellent communicator
- Well-organized
- A leader and strategic thinker
- HR Degree/Diploma or equivalent
Closing Date: 12th, July 2022
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Description
The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems.
A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end-user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.
Requirements
Day to Day Duties
- As an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities.
- Always meet customer expectations
- Communication internally and to customer should be on time.
- Reflected in work logs.
- Time management:
- Lunch & breaks = 1 hour daily in total
- Proof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.
- Monitor availability of the team’s time management, being responsible for cover and well being of the Service desk.
Ticket Logging
- To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business.
- Accurate logging of all ticket information - ensure full understanding and interpretation of details provided by the end-user.
- To ensure familiarity with client business imperatives, technologies and support processes.
- To ensure acknowledgement of all tickets logged and/or assigned to necessary support groups or associated vendors, within timescales identified within the Service Level Agreement.
- To provide a technical understanding and effective communication to the end-user to assist in resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:
- Quickly identify, diagnose and troubleshoot
- Identify solutions, through either verbal, front line or Client authorised First Time Fixes
- Ensure correct business severity is identified, based on business impact (GSD Operative to advise user of Impact where necessary) and escalate tickets deemed as high and critical to Client environment, including country, regional and global support management, within agreed timescales
- Accurate identification and assignment to resolver groups.
- Provide ‘proactive’ communication as well as ownership when performance or capacity-related monitoring tools alert to a threshold has breached.
- To provide First Line Support to other clients out of normal UK Business hours where this falls into the current shift rotation.
- Potential overflow logging will be required (secondary analyst to other GSD customers).
Incident Management
- To be fully responsible for progression of each ticket logged on the ticket management system irrespective of End User geography, application or resolver group
Mailbox management
- Management and maintenance of the mailboxes.
- Correct logging
- Tagging emails
- Filing away
- Advising users of references numbers
Essential Knowledge/Skills
A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations.
- American customer, with a 24 x 7 shift pattern.
- BAU will run on the EST time zone – e.g. core shift patterns can range from but not limited to 12pm to 9pm / 1pm to 10pm / 3pm – 12am and so on.
- Solid and stable connectivity while working from home – reliable fibre area and LTE connection is essential run the service (video is required)
- Eloquence – verbal and written skills in English are an essential skill to converse with the US user community.
- Good communicator with the user environment.
- Dynamic but aware of the views and feelings of others.
- Able to operate as a good team player.
- Drive and Energy.
- Has an analytical and logical ‘mindset’ when dealing with issues. Demonstrate clear purpose, enthusiasm and commitment.
- Be able to use varying styles of communication to suit the occasion and the audience.
- Suggest new ideas within the team.
- A high command of the English language both written and verbal is essential.
- Self-motivated with the ability to work unsupervised.
- Attention to detail
- Punctuality
- Excellent verbal and written communication skills
Essential Qualifications
- Grade 12 – subjects: Mathematics, Computer Science.
- Good working knowledge of MS Office & Windows XP/Windows7
- 18- 24 months year in the Customer Service industry
- Basic trouble shooting abilities in the technical / Networking environment
Desirable Qualifications
- ITIL Foundation v 3 / Good understand of ITIL
- MCSE
- MCP Certified
- MCDST Certified
Closing Date: 12th, July 2022
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Main Duties/Responsibilities
- Troubleshoot, diagnose and resolve technical incidents relating to primarily Microsoft infrastructure technologies (Windows Server, AD, DNS, etc)
- Perform root cause analysis and remediation of problem records
- Implement infrastructure changes
- Be the technical implementer of infrastructure projects
- Perform proactive maintenance, regular health checking and performance management
- Liaise and closely work with ITIL process based teams such as Incident Management, Change Management and Problem Management
- Use ITSM toolsets for tracking all work progress
- Fluent in English verbal and written communication
- Business etiquette skills for dealing with characters throughout the business
- Passion for customer satisfaction and service excellence
- Highly motivated, disciplined and ambitious
- Happy to work remotely without any physical access to the infrastructure
- Ability to work independently or as part of a team
- Ability to perform well under pressure
- Ability to learn quickly and loves technology
- Meticulous and thorough approach to all work
- Ability to “think outside of the box”
- Positive outlook and “can do” attitude
- Willing to be cross-trained within the team
- Committed to personal growth, training and writing exams.
- Able and willing to travel to the UK and Europe offices (current valid passport)
- Comply with instructions from Team Leader and management
- Shifts ranging between 07:00 – 19:00 (Monday – Friday / UK time)
- Provide out of hours standby cover on a rotation basis
- Work some overtime when required and approved
- Be willing to work some SA public holidays in return for double pay
Requirements
Essential Knowledge/Skills
- Our customer demands our technical teams to pass criminal and credit vetting.
- Minimum 2 year Windows Server Experience
- Very strong ability to diagnose and resolve technical issues.
- Experience in Active Directory backend support (AD, DNS, DHCP, Group Policy, etc.)
- Desirable Knowledge/Skills
- Understanding of IP addressing, subnets, routing, firewall behaviour etc.
- Strong communication skills (both written and verbally – English)
- Server Hardware Management (IMPI) experience - HP/Dell/IBM/UCS
- VMware Knowledge
- Citrix Xenapp/Xendesktop Knowledge
Essential Qualifications
- MCSA/MCSE: Server Administrator on Windows Server 2008 or higher (In progress or completed)
- Desirable Qualifications
- MCITP
- VCP501
Closing Date: 8th, July 2022
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Description
The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems.
A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end-user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.
Requirements
ESSENTIAL QUALIFICATIONS:
- Demonstrable LAN Admin experience in similar environment
- Matric Education
- Good communication skills
- Ability to work under pressure / in a pressurised environment
- Ability to address and resolve problems, when they arise
- Time management and organisation skills - prioritising own workload
- Team working
- Customer care skills - ability to listen to and understand the customer’s needs
- Able to work on own initiative
- Good technical knowledge of main IT platforms, methods and applications
- Good understanding of operating systems (e.g. Windows 10)
- Good understanding of LAN OS (e.g. Active Directory, Unix, & Windows 10)
- Good understanding of LAN Architecture & Cabling Topologies - to manufacturer accredited level
- Good understanding of network protocols & WAN architecture - to manufacturer accredited level
- Good knowledge of PC hardware & software configuration
- Good Windows application knowledge
- Understanding of Call Management systems
Desirable Qualifications
- A+
- N+
- ITIL Foundations
- Service Now and ITSM experience
Technical 65%
- Carry out Server and Workstation based admin, which will typically include work with Shares, Permissions, DHCP, Account Profiles, Restores, Requests
- Remotely distribute applications - eg. via SCCM, SMS, Landesk.
- Alert the Service Desk of any Server / Network failures or potential failures
- Monitor server and network capacities, ensuring critical thresholds are not exceeded
- Advise the SDM / Ops Manager / customer on the impact of adding applications / systems to the existing infrastructure
People Management 20%
- Communicate all progress of requests to customers.
- Escalate any issues or problems to the Customer Service Desk and Computacenter Line Manager, as appropriate.
- Provide statistical reports the SDM / Ops Manager on daily/weekly/monthly basis or ad-hoc basis if appropriate
- Escalate potential service issues, where appropriate.
- Provide cover for other service analysts in their absence.
Administration 15%
- Administer and track all new requests/server requests/installs on the Call management system, owning the request from receipt to completion.
- Continually monitor the outstanding workload on the call management system to ensure a request is being progressed effectively and towards completion.
- Provide documentation for addition to the site procedures file on all Network Administration tasks
- Ensure that out-standing requests are kept within acceptable levels.
- Accurately complete Computacenter forms (holidays, training, sickness etc)
- Attend Team and Sector meetings.
- Please Note: For this role, you may require access to sensitive customer financial information.
Closing Date: 8th, July 2022
Method of Application
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