Job Opportunities at Absa Group Limited (Absa)

Job Summary

Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

Drive Financial Targets

•  Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base Relationship and Service Management

Actively develop strong client relationships

•  Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients 

Manage Risk Assessment

• Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

To lead embedment of data governance and management best practices in Group Compliance

Job Description

• Knowledge of Data Management and Data Governance concepts and frameworks
• Experience in, or knowledge of Master Data Management, Metadata Management, Data Quality and Data Lineage tooling and principles
• Hands-on experience of using one or more of the following or equivalent toolsets (Informatica MDM, Informatica Product 360, SAP MDG, Informatica Axon, Azure Purview, Informatica IDQ)
• Lead the implementation of the RDARR/BCBS239 compliance controls for group compliance in conjunction with all related business units.
• Forge strong business and stakeholder partnerships to ensure widespread adoption of the data governance strategy across the enterprise.
• Align tactical initiatives to the data governance strategy across projects and programs.
• Develop and implement best practices policies and guidance across the company’s key systems and data sources, core systems and introduce a consistent company-wide taxonomy and ontology across the company and its systems.
• Lead working sessions with operational and information system owners regarding the on-boarding of new data assets including documentation of processes, procedures, system interfaces, data dictionaries, data models and requirements for all new analytical data assets.
• Actively contribute with a broad-range of stakeholders as part of the Data Governance Council.

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Job Summary

Join the CIB Payments team as a Training Consultant where you will coordinate and conduct product, process and system related training to improve and enhance the knowledge and skills of staff, and their ability to improve on sales and service activities. Coordinate and conduct assessment aimed at improving worker and workplace performance

Job Description

Key Accountabilities

• Facilitate workshops/conduct assessments as per prescribed content/format.
• Ensure that methods and media utilised reflect best practices by meeting colleagues and discussing and agreeing on best practices for benchmarking.
• Ensure that the learning environment is set up professionally prior to the start of the session. Give specific instructions to the general assistant if necessary.
• Use creative media to maximise learning to ensure appropriate adaptation to the level of the audience.
• Ensure training impact is assessed through agreed methods. Hand out Level 1 evaluation forms to all delegates attending workshops, collect, collate and provide feedback in the monthly report.
• Provide feedback and answers to questions that arise from the training session either during the session or ad hoc as they arise or in monthly reports to manager.
• Ensure flexibility to meet unique training situations e.g. one-on-one training /coaching sessions to meet specific individual needs. Same as above
• Conduct learner assessments, using prescribed pre- and post-assessment tools (where available) and other Level 1 evaluation forms to evaluate the success of the training being delivered.
• Evaluate the effectiveness of the training and the course outcomes by sourcing information from delegates and their immediate line managers via completion of performance impact questionnaires.
• Analyse and identify any trends such as other learning gaps/morale issues etc. and escalate to the relevant persons.
• Education and Experience Required
• B Degree in Education/Training, Social Science or Commerce
• 7 years’ experience in education/training and development

Education

• Bachelors Degree and Professional Qualifications: Education, Training and Development (Required)

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Job Summary

Join the CIB Payments team as a Training Consultant where you will coordinate and conduct product, process and system related training to improve and enhance the knowledge and skills of staff, and their ability to improve on sales and service activities. Coordinate and conduct assessment aimed at improving worker and workplace performance

Key Accountabilities

Job Description

• Accuracy and strict adherence to timelines must be maintained when processing and authorizing RTL/CPL funding payments to our regulator
• Accurate and timely authorization of manually processed CBPR payment instructions to sub custodians, in line with the manual payments policy and ensure prompt intervention to resolve any problems/concerns
• Accurate and timely authorization of journal instructions, in line with the manual payments policy and ensure prompt intervention to resolve any problems/concerns
• Accurate booking of FX deals on Absa Access platform, ensure that the necessary four eye principle is applied before booking trades in the market
• Ensure accurate authorization of FX deals in line with the manual payments policy and ensure prompt intervention to resolve any problems/concerns
• Ensure that all repair queues are monitored in GPP, Morongwa and the Cash management journal system throughout the day and notify the relevant teams within AIS of any errors, ensure that instructions received to clear error messages are actioned accordingly
• Daily monitoring of Vostro overdrawn account reports, notification to relevant team and updating of reason for any overdrafts
• Assisting with Risk reporting MI
• Assist with completion of Capacity Model

Experience And Education Required

• Relevant Degree or National Diploma
• 3 – 5 years relevant experience in a similar role

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

Accountability: Relationship Management and Industry representation

• Evaluation of the impact of all new bulletins, mandatory releases, and compliance requirements to inform the BU product team’s decision regarding the change.
• Where additional time is required to comply, compilation of the motivation for a waiver to extend the timeframe to achieve compliance.
• Ongoing engagements and updates to the Card Scheme or PSO to ensure the correct level of support is available to evaluate and deliver the change.
• Maintain strong relationships with the Card Scheme and PSO partners and the product level relationships as these relationships will frequently be stress tested in various ways (Commercial, Contractual, Operational, Compliance, Change, New Opportunities etc.).
• Facilitate sessions between Product, Group Information Services (GIS) teams, Group Information Technology (IT), Group Finance teams, Product Control and Risk Management (IRM) teams to maintain and track the integrity of payment and settlement transactions across the value chain.

Accountability: Reporting, Analytics and Insights

• Lead the bi-annual Schemes Mandatory Release kick-off sessions with all the applicable internal stakeholders (Tech, Business, Change, Fraud, Compliance, Risk and Product Control and Design)
• Schedule clarification sessions with the PSO’s where required
• Attend all project meetings pertaining to bi-annual Mandatory Schemes Releases
• Support the Project Manager to ensure regular performance engagements, reporting and assessments are done.
• Manage and track all Bulletins and Mandatory Schemes Release roll-overs to ensure compliance on an annual basis.
• Reporting on identified risks associated with changes in the card schemes ecosystem and performance of change initiatives to achieve scheme compliance.
• Ensure that the BU product teams have line of sight to all applicable compliance programs and the impacted product areas are clear on any potential non-compliance triggers.
• Recommend changes to the way of work in accordance with best practice in the Card industry.
• Identify opportunities for the Card Schemes and PSO’s to share capability that further enhances our overall payments product offerings
• Contribute to the overall Risk management strategy across the Card payment value chain.

Accountability: Financial Management

• Engage Schemes Finance on any potential price changes applicable to PSO bulletins and Schemes Mandatory Releases.
• Ensure that all gaps are identified and closed when it comes to revenue and other leakages.
• Maintain the balancing process between Business, IT and Finance in order to optimize the revenue generated from payment partnerships
• Contribute to the optimization of the Absa Card Payment strategy, business planning processes and Book of Work deliverables.

Accountability: People Management

• Support the overall development of the Payment Partnership team activities.

Education

• Bachelor's Degree: Information Technology (Required)

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Job Description

Analysis (including Business Case)

• Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
• Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
• Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
• Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
• Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
• Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
• Define testing requirements (pass or fail test cases)
• Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)

Solution Design (within DevOps Context)

• Translate business requirements into detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
• Build detailed user stories to be leveraged for system requirements design (modular)
• Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
• Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
• Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
• Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
• Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
• Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
• Facilitate resolution during development & testing phases for any change requirements

Solution Delivery & Testing (manual)

• Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
• Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
• Develop manual testing frameworks and patterns for the solution
• Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
• Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
• Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
• Define & monitor overall backlog planning for effective solution delivery
• Provide Developer & User support during user acceptance testing

People

• Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
• Conduct peer reviews & problem solving within and across the broader team

Education

• Bachelor's Degree: Information Technology

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Job Summary

Car and Valid Driver’s licence essential, Travel required. Uutilize your 5 years’ experience within a Financial Service Industry, minimum 3 years’ experience in Customer Relationship Management to build and optimise market networks, ability to collaborate across internal and external platforms to build solid pipelines for business growth, across volume and value. Duties include Planning & growth, Driving Retail acquisition and business growth, Competitor analysis and insights, Financial/commercial acumen, strong selling skills, deal structuring and proposing, leads generation, B-degree in Finance, Commerce or Banking (NQF level 6.) NQF 7 preferred. A FAIS recognized qualification min 120 credits and RE5/1 Certificate completed.

Key Accountabilities

Job Description

Planning and Growth

• Accountable for achievement of sales performance objectives in terms of sales target achievement for Inclusive Banking, Entry Level and Bulk Acquisition Sales, in the B2C environment.
• Deliver sales and service delivery targets within the assigned areas of responsibility
• Collaborate on sales opportunity leads across business disciplines (RB, CIB, Physical Channels)
• Take Accountability for end-to-end fulfilment of sales execution within prescribed sales standards, and actively drive scheme penetration for EVP Schemes to deliver on sales and service targets for the region
• Actively contribute to Regional Sales strategy and plans
• In conjunction with ES RM/TL, proactively devise weekly plans and activities to drive sales growth
• Proactively identify cross sell opportunities partnering with colleagues to deliver these effectively in the assigned area
• Actively monitor, and take accountability, for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery or enlist coaching and support where necessary to do so
• Establish networks within the defined area to enlist opportunities for Absa presence at key events and forums in line with the regional or area plans
• Identify and prospect future potential clients turning leads into real business opportunities
• Leads Management – proactive utilisation and conversion of assigned leads
• Provide relevant and insightful feedback to product and performance teams on initiative mechanics and client feedback to drive enhancements in sales and service
• Proactively engage existing clients on new products and services and migration strategies in alignment with One Absa business objectives
• Actively mine EVP Schemes to deliver on sales and service targets for the region
• Effective sales execution planning (activities, time management, resources, travel etc.)
• Ensure you act in line with the External Sales Disciplines and New Ways of Work
• Higher dependency on New to Bank (NTB) and New to Transact (NTT) Acquisition
• Identify and Execute Campaign Management to execute on business growth
• Daily sales planning to align to attainment of benchmarked core sale efficiencies
• Strategic Time Management: apply and reflect on time management plan

Customer and Stakeholder Management

• Proactive understanding and assessment of customer segment to support sales and activity planning and sales
• Proactively engage customers on needs analysis, as well as products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and customer needs
• Proactively resolve client queries, concerns and complaints, with focus on first point of contact resolution
• Ensure a holistic service and customer experience, as a standard, for all clients aligned to the overall external sales team process and methodology.
• Positively contribute to customer experience score levels to attain >92%
• Customer Relationship Management - Participate in client engagement routines (planned visits) for improved sales and service delivery
• Act as a Brand Ambassador in all client and business activities

Colleague

• Actively contribute to ES Team and Region in all activities
• Monitor Individual Sales Performance and support peers towards attainment of Team performance
• Identify process efficiencies and share best practices in the External Sales team
• Proactively network & research to stay current on key areas of expertise and to support business/sales growth initiatives
• Live the Absa Values and support colleague engagement through positive and collaborative team behaviour

Risk and Regulatory Management

• Ensure all policies and procedural, regulatory and compliance requirements are fully adhered to, at all times
• Ensure the effective use and management of devices and resources availed to execute role requirements. (E2E Mobility device & accessories, marketing collateral etc. Including systems & software updates.)
• Ensure appropriate product and service solutions are provided to customers through quality consultations e.g no mis-selling
• Apply effective governance & controls in execution of sales (quality documentation etc.) of sales and service delivery for the portfolio
• Keep updated on all regulatory requirements and changes in business and apply appropriate requirements and sales standards/practices.
• Aligned sales activity, sales and service reporting and migration planning
• Devise and apply accurate reporting to support sales planning and activities

Education

• Bachelor's Degree: Banking