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Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- To support the Chief Procurement Officer on a Group-wide basis on major Sourcing initiatives (over R5m in value) to lead the development and execution of commercial solutions targeted at realising significant value for Group whilst creating alignment with the service, category and supplier relationship management strategies.
Job Description
Key Accountabilities
- Act as the commercial lead on major business sourcing initiatives over R5m contract value
- Deliver category strategic sourcing initiatives by translating strategy and business requirements into executable projects, driving execution, removing road blocks, coaching and guiding team on deriving commercial value
- Develop category supplier development strategies to support the growth of Small Businesses and influencing supplier BEE transformation through positive change and governance in line with Group Policies and Frameworks
- Ensure sourcing tools are used properly by team, taking accountability for data quality and timely updates
- Partner and work closely with the relevant utility functions and Business Partners on all sourcing matters to drive delivery within agreed service levels
- Work cross-functionally with both internal and external stakeholders to build collateral relationships to capture and ensure commercial value for the Group
- Communicate commercial plans to Absa Group effectively working together with cross functional team members within business and Executives within Absa Group ( Everyday Banking, Relationship Banking, Product Solutions Cluster, Corporate Investment Bank, Africa Regional Operations, Information and Technology Office, Group Enterprise Functions) etc.
- Accountable for internal and external client satisfaction and for maintenance of client relationships
- Effective management of multiple key clients and associated companies and suppliers at Executive levels from a commercial perspective
- Motivate staff and ensure that their efforts are recognised at the appropriate levels via the standard Absa promotions and rewards process
- Create and ensure the delivery of the Category Management structure, identifying the priority areas in terms of Absa and Key Businesses alignment
- Ensure delivery of the agreed Cost Saving benefits through leading the Sourcing team in partnership with business
- Craft deal memos which succinctly articulate the commercial deal and contract commitments to facilitate timely business approvals
- Oversee the Commercial Management on appropriately identified deals or suppliers
- Ensure the sourcing process is followed for all contracts within the category including the completeness and operationalising contracts into SAP, Coupa and all relevant technology platforms.
- Perform people management functions, including but not limited to:
- workforce and recruitment
- demand planning
- recruitmenttalent management and succession planning
- mentoring and coachingmanagement of discipline and grievances
- performance development
- reward and recognition management
- Review and update the team under management organisation structure and role profiles regularly
- Ensure that Code of Good Practice targets are met for the team in terms of Diversity and Inclusion frameworks
- Ensure satisfactory service delivery and equal distribution of workloads in the teams
- Manage cost within approved budget
- Allocate duties to team members in order to achieve operational targets including prioritisation and work schedules
- Take accountability for the monitoring and achievement of performance objectives in the department in terms of the balanced scorecard and department KPIs and Work with the team to address shortcomings during the next month and track performance variances and determine the root causes of errors and remedial solutions
- Implement productivity improvement measures by coaching staff on any new processes or areas for improvement
- Escalate any major issues identified to the Chief Procurement Officer
Accountability: LEADERSHIP AND MANAGEMENT
Outputs to deliver this accountability:
- Support CPO in establishing strategic direction for the wider team and leading own team accordingly
- Lead, manage, develop and motivate direct reports to achieve high performance - provide focus, assignments, motivation, support and coaching, rewards and recognition
- Provide clarity of direction and focus to team members and operate appropriate leadership and management disciplines with direct reports to achieve Business goals
- Manage team performance, undertaking personal reviews to reflect achievements against targets and agree continuous improvement
- Analyse performance and skill gaps. Agree development requirements and training plans
- Assist in the delivery of the Procurement team succession and talent planning
- Ensure Personal Development Plans are complete, training plans executed, and that training effectiveness is monitored.
- Provide active leadership and support across wider commercial community within the Bank to enable effective team performance
Accountability: RISK MANAGEMENT
Outputs to deliver this accountability:
- Drive the delivery of all commercial and contractual elements of major sourcing initiatives in line with Group Procurement Policy and relevant standards and best practice sourcing methodologies and ensuring all commercial, financial, operational, transformational and strategic considerations are optimised.
- Review, create and ensure delivery of the Contract Management strategies in line with the ERMF, ORMF, Compliance and Regulatory requirements, e.g. Supplier Control Obligations, SARB Guidance Notes pertaining to Outsourcing and Third Party Risk Management.
- Ensure compliance to policies, legislation and regulations and that staff compliance training and attestations are in place.
- Ensure sourcing is in line with organisational and external governance by ensuring the use and implementing of the relevant standards.
- Ensure appropriate engagement of the Commercial Legal team on all contracts to meet business needs and mitigate risks.
Accountability: PREFERENTIAL PROCUREMENT, ENTERPRISE AND SUPPLIER DEVELOPMENT
Outputs to deliver this accountability:
- Develop category supplier development strategies to support the growth of Small Businesses and influencing supplier BEE transformation through positive change and governance in line with Group Policies, Frameworks and Legislation.
- Drive the delivery of all commercial and contractual elements of approved supplier development initiatives.
- Review category supplier development initiatives performance and ensure delivery of the contracted spend with SMME’s
- Ensure appropriate engagement of the relevant internal and external stakeholders to meet business needs and mitigate risks.
Role/Person Specification
Education and Experience Required
Minimum Requirements:
- B.Com degree or relevant commercial equivalent or engineering degree or equivalent NQF level 6 qualification or higher
- Ten (10)+ years sourcing⁄procurement⁄supply chain experience
- Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
- No criminal record
Preferred Requirements:
- Preference will be given to South African Citizens and permanent residents of South Africa in possession of proof of permanent resident status
Competencies:
- Deciding and initiating action
- Persuading and influencing
- Analysing
- Creating and innovating
- Applying expertise and technology
- Formulating strategies and concepts
- Delivering results and meeting customer expectations
- Presenting and communicating information
Knowledge & Skills:
- People Management (Advanced)
- Financial Modelling (Advanced)
- International Sourcing Knowledge (Expert)
- Persuading and Influencing (Advanced)
- Coaching and Mentoring (Advanced)
- Problem Solving (Advanced)
- Strong Commercial Contractual Knowledge (Expert)
- Analytical Skills (Advanced)
- Risk Management (Advanced)
- Communication Skills (Advanced)
- Project Management (Advanced)
- Supplier Relationship Management (Advanced)
- Enterprise and Supplier Development (Advanced)
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To deliver operations and administration support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya, TZ (BBT). Please contact Reward for details.
Job Description
- Administrative and operations support: Provide administrative and operations support against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required
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Job Summary
- Technology Enablement owns the data processes that enable sustainable, accurate and timeous financial information in support of internal and external reporting. The individual will operate in Technology Enablement with primary focus to design, build and maintain SAP S/4 HANA interfaces.
Job Description
Key Accountabilities
Accountability: Design and Maintain Data Interfaces
- Develop data and information architecture strategy, blueprint and roadmap and track progress towards achieving the strategic goals set out.
- Develop a strategy to ensure that operations, systems, and procedures are appropriate to absorb the impact of changes to increase the financial operations for Absa Group and specifically in the Financial Control environment.
- Provide leadership on SAP S/4 HANA functionalities for current and future financial system landscape.
- Manage stakeholder engagement in order to ensure consensus and approval of the data interfaces.
- Be pro-active and manage changes impacting SAP S/4 HANA, enable long-term planning and input development.
- Design, build and manage SAP S/4 HANA DI processes
- Maintain DI and replication mapping tables
- Liaise and engage with Functions Technology to discuss system and technology enhancements to increase performance of data integrity.
- Obtain and sustain knowledge and experience on the end-to-end processes, including product systems and general ledgers, to support business units with enhanced service delivery.
- Obtain and maintain technical knowledge, skills, and benchmarking to keep up to date in specialist areas to perform at the required standards.
- Manage adherence to the standard interface testing procedure for all new systems before interfacing with SAP S/4 HANA to ensure prevention of rejections and miss-representation of financial information.
- Manage research, design, promotion, development and testing of innovative improvements or new solutions that will improve processes and ensure financial data integrity.
Accountability: Stakeholder management
- Build constructive relationships with key role players in order to have a clear understanding of their business needs.
- Understand the impact of the changes and inform business of any risks or impact as a result of changes.
- Developing and implementing solutions for continues stakeholder satisfaction improvement.
- Provide regular and timely feedback to stakeholders.
- Managing the relationship with the appropriate specialist areas to ensure ongoing delivery.
- Resolve stakeholder dissatisfaction / issues.
- Provide direction and input to enable Business Units to manage and resolve issues.
Accountability: Business direction and support
- Work with different Stakeholders to achieve excellent business results through continues engagements
- Contribute to the development of business unit strategy.
- Contribute to the development and implementation of the vision for the team.
- Agree targets and take accountability for the overall achievement of performance objectives in the business area.
- Define customer experience metrics.
Accountability: Risk management, compliance, and controls
- Ensure that the team understands applicable risk management, compliance, and control requirements, including required compliance training.
- Keep up to date with all the relevant legislation/regulatory requirements.
- Own and agree corrective action items with Internal and External Audit for findings related to data interfaces and integrity.
- Participate in the development of the Business Continuity Plan by reviewing and ensuring the critical financial processes are adequately covered and tested.
- Perform proper maintenance of all actions needed for the completion of DEA (Design Effectiveness Assessment) and OET (Operating Effectiveness Testing).
Accountability: People and talent management
- Exhibits Absa Way, Purpose and Values and champions them in the team towards development of a corporate culture.
- With the support from the HR Business Partner, interview and recruit direct reports and provide support to them during the recruitment of their teams on request.
- Effectively assign and balance staff allocations to attain the required performance levels.
- Develop suitable induction training solutions for the area of business.
- Ensure that staff is developed in accordance with personal
- development plans aligned to organisational priorities and individual development areas.
- Ensure that the people and talent management record keeping system is kept up to date.
- Establish and maintain a succession plan for the management team in the area using the formal Talent Management process for identified talent and an informal process for remaining roles.
- Perform quarterly "health checks" with staff and confirm that they are meeting their required level of performance.
- Diversity - manage and make sure that every team member is treated with respect in terms of culture, gender and religion.
- Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
Role/Person Specification
Knowledge & Skills:
- Understanding of business processes
- Excellent ETL skills
- Solid SAP S/4 DI skills
- Solid financial background
- Solid accounting knowledge
- Networking and relationship management
- Excellent written and verbal communication skills
- Understanding of Absa processes and systems
- Commercial awareness
Education and Experience Required
- B-degree in information technology (NQF level no. 7)
- At least 5 years SAP DI experience
- At least 5 years banking experience
- At least 5 – 8 years financial reporting experience
- People Management Experience
Competencies:
- Applying expertise and technology
- Working with people
- Analyzing
- Relating and networking
- Crating and innovating
- Persuading and influencing
- Entrepreneurial and commercial thinking
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To monitor the risk profile of the business and execute audit assignments in accordance with the Group Audit Plan and Internal Audit methodology, relevant policies, procedures and quality standards.
Job Description
Key Responsibilities
- Support the Audit Manager in the planning and scoping of audits.
- Evaluate the design and operating effectiveness of controls according to the requirements of the Internal Audit methodology, with minimal supervision.
- Document the results of audit testing in AuditBond (audit management tool). Ensure working papers are reflective of the work performed and support the conclusions documented.
- Ensure all audit observations are concise, factually correct, commercially focused, cover all the significant issues, address the root causes, have agreed actions that fully mitigate the risks, and require minimal further audit work.
- Maintain good working relationships, and communicate effectively with auditees, business stakeholders, and audit colleagues.
- Present effectively at stakeholder meetings and forums to share knowledge and information, including methodology, standards, changes, and new developments, with business stakeholders and audit colleagues.
- Proactively take on additional tasks as requested by the Audit Manager and Head of Audit. This may include managing of issue assurance, production of team information, annual and team planning activities, business monitoring, risk reporting, and data analytics and digital innovation initiatives.
- Continue to develop an in-depth knowledge of Absa, maintain an awareness of Third Party risk issues and changes impacting Absa business units, and participate in Third Party training/knowledge sessions.
Minimum Requirements
- Three years’ experience in risk management or audit
- Experience in auditing procurement and supply chain management advantageous
- Previous banking experience preferred
Competencies
- Deciding and initiating action
- Learning and researching
- Entrepreneurial and commercial thinking
- Relating and networking
- Adapting and responding to change
- Persuading and influencing
- Creating and innovating
- Collaboration with others
- Planning and organizing
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To develop tactical collections strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. financial management methodology, governance and delivery objectives.
Job Description
- Enabling Business Performance:
- Builds and sustains a culture that aligns to Everyday Banking aspirational colleague experience to deliver the target customer experience and financial performance.
- With the assistance of the People Partner, identify team capabilities and develop succession plans for Collections
- With the assistance of the Employee Relations Consultant, initiate disciplinary action process as and when required Act as the first line of escalating point for all grievance
- Conduct monthly meetings with the team to address performance gaps within the team
- Motivate team members and ensure their efforts are recognized.
Relationship & Stakeholder Management:
- Liaise and engage with various internal Stakeholders (e.g. Risk, Operations, Finance and People functions) to secure their respective support in the implementation of collection strategies.
- Improve our relationships with key external stakeholders such as External Debt Collectors (EDC’s) and Attorney Firms
Risk and Control:
- Ensure compliance and alignment to local and Absa policies on Risk Management.
- Ensure that processes, control requirements and risk management frameworks that impact the area are documented and understood by all members of the team.
- Encourage the importance of compliance in the team, ensure that the team is compliant and adheres to all internal audit and compliance requirements.
- Maintain a good understanding of all governance applicable to the Market Insights and strategic Planning.
- Represent the Credit Risk function at SBU executive committee / councils in order to influence business strategies and actions to ensure growth is obtained in the optimal segments | :
Education
- Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Summary
- Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.
Job Description
DevOps
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
- Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
- Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
- Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
- Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
- Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
- Debug existing source code and polish feature sets.
- Work with guilds and other technical SME’s to improve and evolve technical products and services
- Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
- Apply version control and related concepts and techniques
- Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
- Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
- Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization
People
- Coach & mentor other engineers
- Conduct peer reviews, testing, problem solving within and across the broader team
- Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
- Participate as a subject matter expert in the development & development planning of the broader product engineering team
- Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)
Risk & Governance
- Identify technical risks and mitigate these (pre, during & post deployment)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
- Deliver on time & on budget (always)
Skills and Experience
- AWS, Bash, Gitlab, Docker, DevOps, AWX, github, AWS architect cetification , "AWS, Bash, Gitlab, Docker, DevOps, Monitoring tool, grafana, nexus, Configuration management: use Chef and Ansible to effectively manage our infrastructure
- Infrastructure as code: use Terraform and GitLab CI/CD for automation, containerize our environments (Kubernetes), and leverage cloud technologies to meet our goals
- Systems: manage, configure and troubleshoot operating system issues, storage (block and object), networking (VPCs, proxies and CDNs), and administer high-availability PostgreSQL and Redis clusters
- Monitoring and instrumentation: implement metrics in Prometheus, Grafana, log management and related system, and Slack/PagerDuty integrations
- Engineering practices: availability, reliability and scalability, as well as disaster recovery
- Use and contribute to code to GitLab
- Work in a variety of languages: Shell, Ruby, GoLang, Python
Education
- Bachelor's Degree: Information Technology
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Job Summary
- To develop tactical strategy and delivery plans, formulate associated practice and to ensure operational implementation and adoption across a single practice i.t.o. risk methodology, governance and delivery objectives
Job Description
- Risk Management: Providing Subject Matter Expertise to Risk types | Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders | Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues | People Management: Develop a high performing Team | Risk and Control: Adherence to Policies, Procedures and Regulations
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- The Product Design team at Absa CIB is looking for New Digital and Partnerships Manager who will be responsible for leading and overseeing the product strategy and development of new value propositions. We value creativity, customer centricity, and experimentation and often collaborate with strategic partners to bring the next generation of products to market. In this position, you will take a hands-on approach in managing a team of product managers, designers and business analysts while working closely with cross-functional teams such as engineering to ensure successful product launches/POCs and ongoing product success. You will also be responsible for identifying new opportunities, setting strategy and product goals, defining product roadmaps, prioritizing features, and ensuring that the product meets the needs of customers and the overall business strategy. Additionally, you will work closely with executive leadership across the bank to align product strategy with overall company goals and objectives. Our ideal candidate has a track record of success in creating and owning Fintech products, has a pioneering mindset, thrives in a fast-paced environment, and is energized by the possibility of how technology can transform the client experience in banking
Job Description
Key Accountabilities
- Lead the product strategy and development of new value propositions, ensuring that products meet customer needs and align with business objectives.
- Manage a team of product managers, designers and analysts, providing guidance, coaching, and mentorship to ensure that the team is aligned with company goals and objectives.
- Work closely with cross-functional teams, including engineering to ensure that products are launched successfully and meet customer needs.
- Develop and manage product roadmaps, ensuring that the team is working towards a clear set of product goals and objectives.
- Prioritize features and functionality based on customer needs, market trends, and business objectives.
- Work closely with executive leadership to align product strategy with overall company goals and objectives.
- Communicate product strategy and status to the rest of the organization, ensuring that all stakeholders are informed and aligned.
- Use data and analytics to inform product decisions and ensure that the team is constantly learning and improving.
- Identify and evaluate new market opportunities and lead the team in exploring and executing on new product initiatives.
- Build and maintain relationships with key customers and partners and use their feedback to inform product decisions and roadmap.
- Stay up to date with industry trends and best practices and ensure that the team is constantly learning and improving.
Education and Experience Required
- Bachelor’s degree in Commerce, banking, Economics or Similar or BSc or BA
- 5-8 years’ experience in the FinTech or banking industry
- Management experience – Leading and building high performance teams
- MBA advantageous
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.
Job Description
Accountability: Prepare Credit Applications
- Liaise with Business Development Officer (BDO) / JD Salesman, clients and other stakeholders to understand the process or requirements of credit applications for all clients concerned.
- Conduct research on the industry in which the client operates to understand the industries overall profitability, industry trends and client's market standing relative to its competitors.
- Perform robust financial and non-financial analysis on the client that will support and underpin all new proposals for commercial asset finance in terms of the clients' credit risk implications.
- Make use of clients' historical data for example, its financial statements to forecast the clients’ potential growth and sustainability. Conduct a sensitivity/scenario analysis to determine the impact that a change in, for example the economy, political situation, consumer demand etc. will have on the clients’ financial health.
- Based on analysis conducted structure a commercial asset finance lending solution for the client, that will account for the potential threats to the client and that is within set credit limits and the Bank's credit lending policies and appetite.
- Compile a proposal which summarises, the clients’ background and commercial asset finance needs, the research findings and the final recommendation on which commercial asset finance credit lending solution is best for the client, for the Credit Manager to approve in the interim and escalate further for the necessary approval.
- Facilitate the commercial asset finance credit sanctioning process by responding to sanctioned enquiries and/or attending all relevant Credit Committee meetings in order to present and sponsor commercial asset finance credit applications that have been submitted under your signature.
- Produce relevant management information and manage exposures including the maintenance of the relevant systems
- Pro-actively manage credit risks associated with the commercial asset finance importation transactions.
- Compile commercial asset finance reviews, amendments and new applications to the appropriate lending authorities.
- Request of valuations on movable and immovable assets which serve as security for commercial asset finance facilities.
- Liaise with BDO / RE, clients and other stakeholders to understand the process or requirements of credit applications for all clients concerned.
- Gather financial information (financial statements, cash flows) to support application from client where necessary.
- Utilise applicable software to assess client financial information and submit financials through to Remote Balance sheet Extraction Unit (RBEU) prior to updating a WEBICA.
- Include the product specialist report (needs, research findings and final recommendation) as provided by BDO and include in the WEBICA application.
- Where the client's application is supported, motivate such a recommendation and forward the credit application to ABB credit for sanctioning on WEBICA.
- Monitor credit lines on a continuous basis and ensure formal reviews at specified time intervals or arrange extension.
Accountability: Relationship Management
- Liaise with BDO consultants / or clients in order to achieve acceptable levels of approved credit facilities.
- Accompany BDO Consultants to clients in order to obtain relevant financial information and understanding for the credit process.
- Liaise with group legal and prepare relevant master agreements for signature by client
Accountability: Compliance
- Ensure that all of the Bank’s credit policies and philosophy are fully complied with at all times, and that any policy breaches have been suitably addressed and mitigated against.
- Ensure adherence to Absa Business Bank Credit Policy and other relevant legislation, for example during the application preparation process.
- Ensure adherence to commercial asset finance target market criteria and that all deviations are suitably addressed and mitigated against.
Accountability: Reporting
- Communicate to BDO Consultants the credit committee's decision either through e-mail or a written document where required.
- Provide weekly status report to the line managers indicating completed, work-in-progress and pending credit applications as well as approval ratio.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To provide leadership in managing the Fraud Solutions Department specifically focusing on Customer Experience, identification of potential fraud, fraud trends and resolution thereof. Translate strategies into actionable goals and execute relevant projects /Initiatives aligned to Fraud Solutions strategic objectives with specific performance measures and control systems to track progress.
- To take responsibility for the overall management and co-ordination of operational risk regulatory; reporting and Industry engagements. Also Support the Hub Head and take responsibility for overseeing, evaluating, reviewing, and reporting across all risk types. To take responsibility for developing techniques, overseeing and analysing trends to assist business in optimising and influence business strategy and considerations. Develop, maintain and manage stakeholder relationships including agent banks Industry partnerships and regulatory
- To identify current fraud threats and work with analysts across the fraud risk environment, identify potential fraud Trends, Threats and Modus Operandi across all products and channels . Protect the bank from the inherent risks and impact associated with fraud by ensuring effective Fraud Intelligence communication to all stakeholders and ensure that fraud losses remain within the set fraud risk appetite.
Job Description
Accountability: Strategy and Execution and Operational Effectiveness (15%)
- Partner with Fraud strategy to develop the fraud strategy based on data driven insights.
- Translating strategic plans into tactical and operational plans, ensuring successful delivery of the strategy.
- Manage the Fraud Tools and ensure effective execution within the team.
- Continuously seek innovative solutions to enhance operational execution.
- Effectively manage new rules implemented by Fraud Strategy to ensure effective Hit rate and provide input into latest fraud trends to assist with effective rule creation.
- Understand the overall fraud environment, its dynamics, strategies and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas.
- Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs as agreed with business and Fraud Strategy to close the gaps.
- Take responsibility for strategically developing and enhancing the operational risk regulatory and industry liaison strategy and framework.
- Take responsibility to oversee, review, challenge and report on the risk, operational risk regulatory reporting to SABRIC, PASA, Fraud Strategy and regulators where applicable. To ensure overall governance and oversight is maintained.
- Take responsibility to oversee, review, challenge and report to regulators and senior management where applicable.
- Oversee and take responsibility for the aggregation, reconciliation, perform quality checks and analysis on the regulatory and operational reporting and ensure all adequate controls are maintained throughout the process.
- Take responsibility to perform continuous analysis to improve reporting and identify optimisation initiatives and benchmark reporting to peers.
- Oversee and take responsibility for the development and maintenance of systems and architecture to perform attestations, system enhancement and process refinements to report accurately per portfolio on the appropriate regulatory requirements, taking account of any changes to requirements, including regulatory related requirements
- Submit regular and accurate reports to Senior Leadership.
- Take overall responsibility to manage internal and external stakeholders (e.g. agent banks, nodal points, fraud strategy, regulator,), to provide assurance on the soundness of reporting across the Fraud Solutions procedures to the senior executives within the Bank
- Take responsibility to effectively and efficiently handle queries from stakeholders (external & internal stakeholders, regulators) on reports.
Accountability: Business Management (30%)
- Drive the alignment of Fraud Solutions services with the requirements of Fraud Strategy, Fraud Forensic Investigations, Products and Segments, ensuring alignment and cooperating effectively with other business unit delivery requirements across the Group.
- Lead rigorous demand management (SLA determination, forecasting & variance analysis) aligned with balanced capacity management (resource & material requirements planning).
- Negotiate and agree performance targets, taking accountability for overall achievement of objectives across Fraud Solutions. Objectives include (but are not necessarily limited to) employee satisfaction, customer satisfaction, cost and performance management, risk and compliance conformance, as well as ethical and rigorous risk and governance.
- Oversee continuous improvement in the analysis of fraud and case management systems and information technology architecture, driving recommendations for enhancements to Group and other relevant stakeholders with a view to consistently driving workflow efficiencies.
- Perform governance and oversight as a leader on selected management/steering committees, if necessary, to provide guidance and control governance oversight with regard to their target performance, interpretation of the environment within which these businesses operate, determination of strategic and tactical initiatives, agreement in decision-making and the driving of corrective actions to ensure that the business objectives of these business units are also met.
- Drive cost efficiencies and govern allocated budgets to optimize both business efficiency and financial performance for Fraud Solutions.
- Take overall responsibility to manage team members in your division in order to achieve business performance including prioritization.
- Implement productivity improvement measures by coaching staff on any new processes or on their areas for improvement.
- Address any process failures specific to the department under management.
Accountability: Risk and Control (15%)
- Sustain long-term business continuity by proactively identifying potential business risk and designing and governing controls to mitigate such risks.
- Take accountability for all risk events and the delivery of specified and agreed upon controls.
- Direct the reporting of a risk and governance controls that ensures actions are understood and implemented by all team members. Manage the process by overseeing that key risk controls are recorded, monitored and effectively mitigated.
- Report on all risk indicators including financial losses, overpayments, fraud, etc. in the required format to Governance.
- Ensure all risk and compliance breaches are escalated to the correct stakeholders within appropriate timescales.
- Take responsibility to ensure that processes, control requirements and risk management frameworks that have been designed for the area and continuously reviewed and updated and are understood by all members of the team.
- Complete required compliance attestations.
- Log all Risk and Loss events(STIGG) as a result of error or fraud highlighted in the department. Ensure that the issues are thoroughly investigated and closed or escalated as per policy.
Accountability: Provide leadership for effective people and team management (35 %)
- Take responsibility for the team of staff in the division to ensure effective delivery.
- Develop a high performing team by embedding formal performance development and informal coaching.
- Encourage frequent knowledge sharing between team members.
- Determine and analyse development needs for the team and ensure that identified.
- Training requirements are budgeted for and executed.
- Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.
- Review and update the department’s organisation structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
- Address poor performance of any team member through the formal Performance
- Accelerator programme and ensure that continued poor performance is appropriately dealt with.
- Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the team.
Accountability: Stakeholder Management (5%)
- Develop and enhance network and relationship building to align the team with business partners within the organisation as well as strategic stakeholders.
- Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of the industry and understanding of relevant regulatory requirements.
- Develop and maintain partnerships with local industry institutions, and fraud/loss prevention organizations/Industries in the community.
- Build strong relationships with industry peers and best practice on fraud schemes and losses.
- We don’t get points for complicating things.
Education
- Bachelor's Degree: Business, Commerce and Management Studies (Required)
Method of Application
Use the link(s) below to apply on company website.
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