Head of Pre-Legal Collections: Personal Loans at Absa Group Limited (Absa)

Job Summary

• To develop tactical collections strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. financial management methodology, governance and delivery objectives.

Job Description

• Enabling Business Performance:
• Builds and sustains a culture that aligns to Everyday Banking aspirational colleague experience to deliver the target customer experience and financial performance.
• With the assistance of the People Partner, identify team capabilities and develop succession plans for Collections
• With the assistance of the Employee Relations Consultant, initiate disciplinary action process as and when required Act as the first line of escalating point for all grievance
• Conduct monthly meetings with the team to address performance gaps within the team
• Motivate team members and ensure their efforts are recognized.

Relationship & Stakeholder Management:

• Liaise and engage with various internal Stakeholders (e.g. Risk, Operations, Finance and People functions) to secure their respective support in the implementation of collection strategies.
• Improve our relationships with key external stakeholders such as External Debt Collectors (EDC’s) and Attorney Firms

Risk and Control:

• Ensure compliance and alignment to local and Absa policies on Risk Management.
• Ensure that processes, control requirements and risk management frameworks that impact the area are documented and understood by all members of the team.
• Encourage the importance of compliance in the team, ensure that the team is compliant and adheres to all internal audit and compliance requirements.
• Maintain a good understanding of all governance applicable to the Market Insights and strategic Planning.
• Represent the Credit Risk function at SBU executive committee / councils in order to influence business strategies and actions to ensure growth is obtained in the optimal segments | :

Education

• Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies (Required)