Job Openings at G4S

Job Introduction

• G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Systems Specialist based at our operations in Centurion, reporting to the General Manager - Skycom. The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which a Systems Specialist plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
• We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.

Role Responsibility

• Responsible for delivering advanced level system analysis and design, support and service on systems and software supplied, installed, maintained and developed by the company. The position will also be responsible for the XTime certification aspect within the business unit.

Provide accurate and effectiveSoftware / System Testing and Implementation

• Test new software releases from development
• Compile detailed fault analysis report if software is not functioning as per specification.
• Monitor escalated queries against milestones, response and resolution times.
• Communicate new releases and best practice
• Remote and On-Site system support, implementation and configuration
• Fault Finding
• Fault report and analysis
• System Software / Hardware configuration
• Database implementation
• Data conversion
• Data export
• Data import
• Data consistency check
• System Software implementation

Provide accurate and effective Software / System Support

• Assist Helpdesk and field staff in escalated queries & provide support as required
• Investigate all escalated Software / Systems queries and compile a detailed fault analysis report.
• Escalate relevant issues to Development and work in conjunction towards a resolution
• Provide scheduled system support to appointed clients
• System / Database Maintenance

Backup Plans

Risk Identification

Redundancy (disaster recovery plan)

Redundancy (Business continuity plan)

• System configuration and support
• Fault finding
• Consult
• Best Practice Implementation
• Automation identification

Business Analysis & Design

• Facilitate the user group workshops and meetings
• Conduct needs analysis based on outcome of the user group workshop
• Conduct business process analysis and compile all relevant documentation.
• Compile development specification documentation and ensure sign-off before the commencement of development.
• Ensure Specification Sign-Off from client before commencing with development
• Ensure development specification departmental handover

Accurate compilation and management of documentation

• Business Process Analysis
• Functional Specifications
• Compile and update Software module documentation:
• Module Specification
• Module Write-Up
• Module Installation Manual
• Module User Manual

Identify and pursue business development opportunities

New business development

• Identifying new business opportunities within sphere of operations, as well as in terms of growth of business with existing customers.

Competitors evaluations

• Demonstrate a thorough understanding of the competitor environment faced by the region.

Conduct, review and drive Training and certification requirements around software internally and externally

• Identify training needs
• Compile and update relevant training manuals and work instructions
• Compile and update relevant documentation required for training i.e. attendance register, agenda, assessments and certificates
• Maintain XTime Certification Register
• Conduct XTime Certification within required levels:
• User
• Super User
• Administrator
• GenSync
• Assess and evaluate trainees by means of practical exercise.

System Implementations and system health monitoring and support

• Implementations of systems on-site and remotely.
• Implementations are international and traveling to other countries when required
• Conduct system support and health status reports as well as system clean-ups where required.

The Ideal Candidate

Knowledge

• South African security legislation
• G4S Operational Policy and procedures
• G4S HR Policy and procedures
• Health and Safety legislation

Skills

• Data Analysis
• Detailed Documentation
• Communicating professionally
• Managing Conflict
• Communication (Written and Verbal)
• Negotiation
• Advanced Computer literacy
• Basic financial skills
• Risk identification

Attributes

• Driving change
• Customer Thinking
• Delivering objectives Awareness of the market environment
• Delivering strategy
• Customer service orientated

Qualification & Skills

Software Requirements:

• Broad knowledge of Time and Attendance
• Broad knowledge of Access Control
• Strong knowledge base on communication protocols i.e. TCP/IP, RS485, RS232.
• SQL Database Scripting & Querying Advanced
• Interbase / Firebird Database Scripting & Querying Advanced
• Advanced Computer literacy and proficiency.
• Operating Systems
• Linux (Advantageous)
• Windows Operating System
• Windows Server 2016 & Later
• MSSQL
• SQL Server 2016 and Later
• SQL Scripting and Queries
• MS Office Suite (Full)
• Advanced knowledge pertaining to the OS and Database structures of supported products
• All affiliated products associated with the company

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Job Introduction

• G4S Cash & Secure Solutions has a vacancy for a Senior Human Resources Officer based at our offices in KwaZulu Natal, reporting to the Regional Human Resources Manager. The Senior Human Resources Officer is responsible for the efficient and accurate management of disciplinary matters and well as recruitment services within the region, in compliance with legislation and company policies and procedures.
• The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which a Senior Human Resources Officer plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Role Responsibility

Effective performance of the Industrial Relations function

• Responsible for all disciplinary processes conducted in the region, ensuring compliance with the company’s code of conduct and procedures
• To effectively preside over all disciplinary hearings within the region and ensure that all matters are dealt with consistently and that the guidelines as set out in the LRA/Main Collective Agreement as well as the company disciplinary procedure is applied
• Competent representation of the company in dismissal disputes referred to the bargaining council/CCMA
• Ensuring that line management is kept informed of changes to the interpretation and application of disciplinary procedures necessitated by CCMA and labour court decisions
• Provision of IR training to line management
• Line management compliance with disciplinary procedures and practices
• Competent representation of the region in administrative dealings with trade unions
• The provision of appropriate and competent advice and assistance to line management and staff.
• Maintain accurate disciplinary dockets and records of proceedings
• Liaise with GM: HR over matters requiring input and guidance
• Effectively manage diary and calendar to meet SLA timeframes
• Ensure line management are aware of the company policies and procedures
• Compile reports on statistics and trends for Management
• Keep an active case register (CCMA, discipline and Labour Court)

Effective Resourcing of Staff

• Regular meetings with regional management to ascertain recruitment needs with a focus on the approved headcounts
• Adherence to company policy wrt the approval of requisition and movement forms in conjunction with regional HR
• Effective and efficient recruitment of all E2 Upper and below roles in line with G4S minimum standards.
• Effective recruitment planning
• Liaison with DOL and Community centres in relation to recruitment and career opportunities with G4S
• Work within agreed time frame to ensure recruitment needs meet as feasible
• Building of pipelines for critical identified roles
• Formulate advertisements and distribution thereof through effective channels
• Pre-screening of applicants in line with relevant role requirements
• Conduct interviews where applicable
• Conduct panel interviews with line management
• Facilitation of the vetting and screening process and procedure in assistance with regional HR administrators and clerks
• Employment in accordance with remuneration policy
• The provision of appropriate and competent advice and assistance to line management and staff.
• Ensure line management are aware of the company policies and procedures
• Compile reports on statistics and trends for Management

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required

The Ideal Candidate

Minimum qualification and experience

• Relevant degree or diploma in HR or IR
• Minimum of 5 years’ experience as HR practitioner with specific reference to industrial relations
• Experience within a blue collar, labour management environment advantageous
• Sound recruitment experience
• Valid driver’s license and own transport essential

Knowledge

• South African Labour legislation
• South African security industry legislation
• G4S HR Policy and procedures
• CCMA Procedures
• Recruitment principles
• Background vetting and screening

Skills

• Managing Conflict
• Communication skills (written and verbal)
• Computer literacy

Attributes

• Driving change
• Attention to detail
• Delivering objectives
• Collaboration and cooperation
• Acting professionally
• Working under pressure