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Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharm...
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Job description
- High standards of pharmaceutical service and care
- Provision of advice and pharmacy-initiated therapy
- Scheduled substance and dispensary stock control
- Efficient dispensary administration and management
- Accurate and safe dispensing of medication
- High standards of housekeeping and merchandise display
- Financial management and operational viability
- Training and development of Pharmacist Assistants and Pharmacist Interns
- Staff management and resource planning
- Ad hoc responsibilities as required to support the operational requirements of the pharmacy
Minimum requirements
Qualifications and Experience:
- B Pharm
- Internship
- Community Service
Skills, Abilities and Job Related Knowledge:
- SAPC and relevant legal knowledge
- Customer service orientated
- Effective patient care
- Professional counselling
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- IT Business Operating Systems
- Financial Management
- MS Office
- Tutorship and Coaching
- Team Player
go to method of application »
Job Objectives:
- To establish and grow a loyal client base through effective promotion of the Clinic’s services to Clicks’ customers and by delivering high standards of patient care and customer service
- To provide a multitude of clinic services, including but not limited to, providing lifestyle management screening tests, conducting ‘well baby’ clinics, health immunisations, baby health monitoring, reproductive health services, adult immunisations, primary health care (minor ailments and wound care) and a Phlebotomy Service
- To counsel and advise patients on health information, weight management and refer patients to Pharmacists and other health professionals when appropriate
- To ensures patient information is held securely, confidentially and is accurately maintained on an electronic system and that payment is received for all services rendered
- To ensure the efficient running of the clinic through effective administration, booking of locums and through accurate and timely reporting on financial and stock management
- To ensure efficient stock management and to prevent stock loss and shrinkage and to monitoring the cold chain and take necessary safety precautions, particularly with regards to managing medical
- To establish and build health professional networks in order to further enhance the commercial viability of the clinic and the service offering to patients
- To plan, coordinate and implement Health Days and any other ad hoc projects in order to further enhance Clicks’ offering to its customers
- To manage adverse events and emergencies in a professional and effective manner
Knowledge:
- Financial and commercial acumen
- Integrity
- Ability to work independently
- Confident and engaging
- Customer service orientated
- Proactive
- Attention to detail
- Computer Literacy (MS Office, including outlook, word and excel)
- Marketing and selling skills
- Time management
Experience:
Essential:
- A minimum of 3 years practical experience in a broad range of nursing disciplines, preferably Community Health, Primary Health and Midwifery
Desirable:
Education:
- Essential: Registered Nursing Practitioner with SANC
- Essential: 3 year Diploma in Nursing or the 4 year degree
go to method of application »
Responsibilities
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Administration of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
Duties
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Accurate capturing of scripts received at the Central Pharmacy centre
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
Knowledge:
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Minimum requirements
Experience:
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education:
- Further Education and Training Certificate Pharmacist Assistance (Essential)
go to method of application »
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
go to method of application »
Job Objectives
- Overall planning, co-ordinating, and monitoring logistics operations relating to transportation.
- To monitor and co-ordinate routing and scheduling practices across all Distribution centres and cross dock facilities.
- To work with dispatch managers/supervisors at each facility to ensure routing and scheduling plans are met. Play a co-ordinating role in aligning with warehouse management in order to meet route cut off times in order to ensure customer service commitments are met.
- To ensure standard order dispatching practices are standardized across all distribution centres and that SOP’s are monitored and measured.
- To ensure that tracking processes are in place to measure and manage performance on a weekly basis and reported for weekly scorecard meetings.
- Set up tracking and monitoring across all sites to manage the reverse logistics process by ensuring that pick-ups are done as per SLA via courier, owner driver and owned vehicles.
- To ensure that customer queries are processed/resolved. Tracking in place and reporting on a weekly basis at scorecard meeting.
- To develop customer relationships to maximize the customer experience.
- To work on initiatives to reduce the company’s carbon footprint.
- To manage the HR management component of the department, including but not limited to performance management, talent identification and management, succession planning, training and development, disciplinary action, and employee wellness.
- To manage fuel usage and cost across all facilities and ensure that processes are in place to manage stock and to curtail financial losses related to fuel.
- To manage courier relationships regarding holding couriers to contractual SLAs.
- To adhere to strict safety protocols.
Minimum requirements
Job Related Knowledge
Essential
- Distribution management experience, preferably in a temperature-controlled environment
- Knowledge of warehouse and transportation governance and compliance procedures
- Basic financial knowledge skills cost control, budgets, and income
Desirable
- Good knowledge of transportation networks in South Africa and preferably cross border, routes, and network
- Trend Analysis system integration experience
Job Experience
Essential
- Minimum 5- 8 experience in logistics, outbound, operational distribution related environment, of which 4 years should be in management
- Understanding of routing and scheduling networks systems
- Code 8 drivers’ licence
Desirable
- 10 years experience in transportation systems network systems and 5-8 years should be in management
- Large Fleet Management handling within SA and cross border.
Education
Essential
- Matric Certificate
- Relevant degree/diploma in Transport/supply chain/ warehousing or similar
go to method of application »
Job description
- To plan, execute and monitor development projects (packaging redesigns) on behalf of the NPD Buyer, through coordinating and engaging with key stakeholders (NPD Buyer, Category Manager, Technologist and BTB) to ensure successful on time delivery.
- To brief and develop packaging redesigns in line with Brand strategy and to provide regular status updates on these projects.
- To store and label all supplier NPD, benchmark and competitors samples to ensure accessibility when needed.
- To assist Portfolio Manager and Technical Manager on all ad-hoc administrative duties, such as meeting scheduling, courier management, assistance with board report, filing, pulling reports, sales analysis, sample tracking and arranging bi-monthly meetings including the agenda and meeting minutes.
- To assist in all duties related to the planning and execution of Christmas presentations to the Operating Board and media, including monitoring timeline, arranging venue, sourcing samples from Category and ensuring payment is made to all vendors.
- To assist with all duties related to analysing and compiling competitor reviews for each Special Occasion (Valentine’s Day, Easter, Mother’s Day, Father’s Day, Halloween and Christmas).
- To assist the Packaging and Research Coordinator with tasks required to compile and communicate the Inside Scoop.
- To assist the Portfolio Manager and Private Label Executive with drawing reports for Monday Scorecard meetings, including sales and promotional performance analysis.
- To assist NPD Buyers in all administrative duties relating to RAG approval, such as sample tracking and courier process.
- To ensure Private Label business reporting and business perception is upheld through quarterly Private label flagging to ensure SKUs are classified correctly; Private Label cabinet show cases latest launches (foyer, MD and CEO office); Good to Great Communication (assist with presentation and co-ordinate samples required).
Minimum requirements
Job Experience:
- Essential: 1-3 years Retail experience
Education:
- Essential: Matric
- Essential: Retail Business Management/equivalent
Job Related Skills:
- PC Literacy (Microsoft office suite, Internet, Outlook)
- Analytical skills
- Numerical acumen
- Communication skills
- Creative skills
- Planning and organising
- Presentation skills
- Interpersonal skills
- Research skills
go to method of application »
Job Objectives:
- To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
- To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
- To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Registered Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Job Knowledge and Skills Required:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
go to method of application »
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
- To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
- To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
- To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: Relevant Retail/Business Management qualification (External applicants)
- Desirable: Degree in Relevant Retail/Business Management
- Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of people management
- Knowledge of competency based interviewing
- Numeracy skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
go to method of application »
Responsibilities
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Administration of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
Duties
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Accurate capturing of scripts received at the Central Pharmacy centre
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
Knowledge:
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Minimum requirements
Experience:
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education:
- Further Education and Training Certificate Pharmacist Assistance (Essential)
go to method of application »
Job Objectives:
- To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
- To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
- To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
- To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
- To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Relevant Beauty/skincare qualification
- Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
Skills, Abilities and Job Related Knowledge:
- Understanding and application of selling principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products
- Results and target driven
- Strong customer orientation
- Good communication skills
- Interpersonal skills
- Engaging and confident
go to method of application »
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Knowledge:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
Minimum requirements
Experience:
- Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
- Extensive people management experience of a large and diverse workforce
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Education:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)
go to method of application »
Job Objectives:
- To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
- To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
- To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
- To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
- To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Relevant Beauty/skincare qualification
- Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
Skills, Abilities and Job Related Knowledge:
- Understanding and application of selling principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products
- Results and target driven
- Strong customer orientation
- Good communication skills
- Interpersonal skills
- Engaging and confident
go to method of application »
Job Objectives:
- To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
- To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
- To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
- To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
- To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Relevant Beauty/skincare qualification
- Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
Skills, Abilities and Job Related Knowledge:
- Understanding and application of selling principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products
- Results and target driven
- Strong customer orientation
- Good communication skills
- Interpersonal skills
- Engaging and confident
go to method of application »
Job Objectives:
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at grade 12 level
- Essential: Relevant Retail/Business Management qualification (External applicants)
- 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
- Numeracy and stock management experience
Skills, Abilities and Job Related Knowledge:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
go to method of application »
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
- To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
- To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
- To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: Relevant Retail/Business Management qualification (External applicants)
- Desirable: Degree in Relevant Retail/Business Management
- Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of people management
- Knowledge of competency based interviewing
- Numeracy skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
go to method of application »
Job description
Manage Quality, Safety & Legislation
- To support the PL technologist within their development plans to ensure quality and safety compliance across all PL development by adhering to legislation and NPD approval processes to protect the brand reputation and financial impact on the business
- Assist the technologist with implementation of the CTSO into the business and the supplier base and maintain all quality processes and correct paperwork
- To assist with product specifications and the RAG process kept for each product and database maintained. Manage RAG room.
- Ensure product specifications conform to the quality standards
- Assist where necessary with writing quality protocols/SOP’s procedures and manuals for all categories (health, beauty, confectionary, electrical and home ware)
- Assist where necessary with updating the CTSO with new quality processes and protocols
- Support the technologist with Review and communicate TQM results to relevant stakeholders (including customer complaints, quality control results etc)
- Report and feedback on quality timeously
- Ensure the China QA office is used for all export requirements and the RAG process is followed
- Assist the technologist with implementation of the DC release process
- Support the technologist in preparation of on-going and timeous sales, quality and corrective action reports (including scorecard, supplier scorecards) for management through drawing, analysing and interpreting accurate data
- Support the technologist in responsibilities relevant to customer complaints/queries, red alerts, public product recall and product withdrawals
- Assist the technologist with technical training with regards to product and process for new product launch
Manage NPD & Costs
- Assist with bi-annual competitor quality review report
- Support in the management of relevant technical information to enable final sign off of projects for product and packaging compliance
- Support the technologist in adherence and input of the critical path
- Support the export – project framework/plan to retrofit product into international rules and launch timeously
Manage Suppliers & Inventory
- Assist with the building of good working relationships with suppliers
- Understand the impact of low or no in-fills on the categories and resolve issues of quality/capacity
General
- To actively demonstrate the Clicks values in day to day activities
- To assist the technologist in all administrative duties relating to RAG approval and adhoc reporting requirements.
The Ideal Candidate
- Will be able to use their technical know how to solve problems and create business opportunities to enhance consumer value.
- Will have the ability to work within a multi-functional team, effectively build relationships with potential technology/research partners and communicate new regulations/technologies to non-technical team members.
- Will be comfortable working with a high level of autonomy, with a sound understanding of value chain impact with respect to decision making
- Will be able to clearly communicate and manage risks.
Experience:
Desirable:
- Deciphering technical information
- Working with suppliers & importers
Education:
Essential:
- Grade 12
- Graduate in Technology/Quality with a minimum of 2 years’ experience in Product Development and Formulation with manufacturing knowledge of general merchandise (Electrical appliances/Clothing and Textiles)
go to method of application »
Job Objectives:
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
Minimum requirements
Education:
Essential:
- Grade 12
- Relevant Retail/Business Management qualification (External applicants)
Desirable:
- Maths 50% and English 50% at Grade 12 level
go to method of application »
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
go to method of application »
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Knowledge:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
Minimum requirements
Experience:
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Education:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)
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Job Objectives:
- To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
- To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
- To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Registered Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Job Knowledge and Skills Required:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Method of Application
Use the link(s) below to apply on company website.
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