Fresh Roles at West Indian Ocean Cable Company (WIOCC)

Job Objective: 
Focus on delivering efficient field support, by installing, commissioning and maintaining access and core fibre routes for self-build and leased fibre. To be acknowledged as 3rd level technical competence relating to network fibre. You will need to collaborate with cross-functional teams to enhance service delivery and client satisfaction.

Key Duties & Responsibilities

• Install fibre cables on access and core routes according to best practices and standards
• 24/7 Field assistance, on-call
• Commission fibre spans and end-to-end fibre circuits through the use of OTDR and OLTS
• Verify and capture as built documentation
• Attend to fibre breakdown and preventative maintenance
• Liaise with internal Project Managers and 3rd part suppliers for the execution of designed plans
• Assist with management & planning of the overall fibre network, including auditing and record management
• Assist other departments and lead and report on projects as requested by the Program Manager
• Ensuring network design aligns with NetSuite as appropriate
• Adhere to all company policies and procedures

Minimum Qualifications

• Diploma (or equivalent work experience) in a technical field
• Maths and English school leavers certificate or equivalent

Minimum Experience & Skills

• Requires a minimum of 3 years of technical experience in the telecom industry with at least 2 years in
• fibre installation and maintenance role
• Knowledge of ducts, fibre, build methodologies, splice enclosures, patch panels, OSP and ISP
• Quality assurance auditing & testing, manage and mitigate network risk register
• Optical networking experience including OTDR, OLTS, fibre types, testing, splicing and installation
• Experience in Google Earth, QGIS and OSS systems
• Effective written and verbal communication skills evidenced by work history and accomplishments
• Excellent communication and soft skills, including the ability to listen, summarise and concisely share key information with Clients
• Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Attributes

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and ability to collate and interpret data from various sources
• Excellent English language communicator with a natural aptitude for dealing with people
• Excellent network diagnostic and problem-solving skills
• Ability to quickly learn from other team members and prepared to self-study
• Punctual and Reliable

go to method of application »

Job Objective: 
Focus on delivering efficient field support, by installing, commissioning and maintaining access and core fibre routes for self-build and leased fibre. To be acknowledged as 3rd level technical competence relating to network fibre. You will need to collaborate with cross-functional teams to enhance service delivery and client satisfaction. 

Key Duties & Responsibilities

• 24/7 field assistance, on-call
• Proactive monitoring of equipment & facilities
• Assist network installation, testing & commissioning, bringing into service and integration
• Cross connects & jumping
• Assist in maintaining records, inventory and spares
• Assist in receiving equipment, bench test, storage and RMA return handling
• Assist with incident and problem resolution as directed by NOC / TAC
• Provide Service Desk cover as required
• Assist with technical shareholder support/shareholder consultancy and sales support
• Assist with network quality and performance management
• Assist with the creation of ad hoc reports as needed

Minimum Qualifications:

• Bachelor's degree (or equivalent work experience) in a technical field
• Technical certifications i.e., CCNA or equivalent field experience (desirable)

Experience & Skills

• Requires 2 years of relevant work experience in telecom industry
• Knowledge of platforms including OTN, DWDM, SDH and Data (Ethernet, IP/MPLS, OSPF, BGP).
• Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks etc.
• Effective written and verbal communication skills
• Excellent communication and soft skills, including the ability to listen, summarise and concisely share key information with clients

Attributes

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships

go to method of application »

Job Objective:
Focus on delivering efficient field support, by resolving incidents and providing support on installations, maintenance and network management. You will need to collaborate with cross-functional teams to enhance service delivery and client satisfaction.

Key Duties & Responsibilities

• 1 st Level 24/7 field support, escalation / on-call
• Proactive monitoring of equipment & facilities
• Network installation, testing & commissioning, bringing into service and integration
• Cross connects & jumping
• Maintain records, inventory and spares
• Receive equipment, bench test, storage and RMA return handling
• Incident and problem resolution as directed by NOC / TAC
• Provide Service Desk / NOC / NMC cover during an Emergency / Disaster Recovery event
• Assist the Service Manager as directed
• Assist with technical shareholder support/shareholder consultancy and sales support
• Assist with network equipment vendor management
• Assist with network quality and performance management
• Assist with the creation of ad hoc reports as needed
• Assist other departments and lead and report on projects as requested by the Programme Manager
• Adhere to all company policies and procedures
• Provide both pre-sales and post-sales support to the clients for good client management and retention
• Make technical presentations and demonstrations to the WIOCC clients
• Provide training and product support for the technical teams
• Implementation of agreed sales strategies in the market of South Africa

Minimum Qualifications:

• Bachelor's degree (or equivalent work experience) in a technical field
• Technical certifications CCNA or JNCIA (desirable) or equivalent
• Integration of OTN/DWDM education, certifications, practical experience and technical competencies
• Qualifications in Sales will be an added advantage

Experience & Skills

• Requires technical experience in the telecom industry including data center installations
• Knowledge of platforms including OTN, DWDM, SDH and Data (Ethernet, IP/MPLS, OSPF, BGP).
• Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks, Ciena, Infinera etc.
• Experience working with AC and DC power as well as PSU/rectifier units
• Ability to share knowledge and coach other members
• Effective written and verbal communication skills
• Excellent communication and soft skills, including ability to listen, summarise and concisely share key information with clients
• Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
• Demonstrate technical knowledge in telecommunications with commercial acumen
• Demonstrate a clear sense of urgency and respond to client requests in a timely and accurate fashion
• Willingness to travel extensively within African countries to work with a global team of professionals

Attributes

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and ability to collate and interpret data from various sources
• Good English language communicator with a natural aptitude for dealing with people
• Excellent network diagnostic and problem-solving skills